Heininger PortablePET TWISTEP User manual

Version 1.4
1 | P a g e
Heininger Holdings, LLC
2222 Queen Street, Bellingham, WA 98229-4753 USA
Ph: 360.756.2411 Toll Free: 888.722.5240 Fax: [phone]
Web: www.heininger.biz - Email: [email protected]
TWISTEP®Instructions Manual
To ensure the best service and satisfaction from your PortablePET TWISTEP, please read and follow all
instructions, recommendations, and warnings. Heininger Holdings, LLC is not responsible for damage or
injury due to misuse of the TWISTEP product. And we always want to hear from you about our products
and service. Contact us at [e-mail].
VERIFY ALL PARTS ARE INCLUDED IN PACKAGE:
TWISTEP® Hardware List
•1- Hex Key
•1- ½”x1.5” Receiver Bolt
•1 ½”Lock Washer
•1- 2” Aluminum Sleeve (already attached)
If you find a discrepancy, call us and we will help with any issues or questions.
Toll Free 888-722-5240 (Pacific Coast, USA Time Zone)
Installation of the Twistep
We have assembled the TWISTEP for the most-common height in either 2”x 2”or 1 ¼”x 1 ¼”
installations. Your vehicle may require that you adjust the TWISTEP height, depending on the clearance
for the TWISTEP to operate properly and to rotate correctly when it is not in use. The goal is to have the
TWISTEP as high as it can be, yet still clear the underneath of the vehicle when you twist into the not-in-
use position.

Version 1.4
2 | P a g e
Heininger Holdings, LLC
2222 Queen Street, Bellingham, WA 98229-4753 USA
Ph: 360.756.2411 Toll Free: 888.722.5240 Fax: [phone]
Web: www.heininger.biz - Email: [email protected]
a. Your TWISTEP has been assembled with the 2”x 2”
adaptor. If you have the smaller hitch size, loosen and
remove the screw holding the adaptor with the included Hex
Key. The receiver bar is now compatible with the smaller
hitch (1¼”) size. Make sure you store the Hex Key for the 2” x 2” adaptor in a safe/memorable
place.
b. Regardless of whether your hitch is 2” x 2”or 1¼” x 1¼”you want to
match the TWISTEP up to and insert it into the hitch. You will easily see if it
will fit and twist properly. If you need to make an adjustment, move on to
Step c. If it fits properly, proceed to g.
c. Loosen and remove the 4 screws holding the receiver bar to the tower assembly of the
TWISTEP with the included Hex Key.
d. Raise and/or lower the TWISTEP assembly to match the holes and the proper height you need
for your particular vehicle. Identify which level you need and set the assembly down (it becomes
heavy to hold up after a short time) and remove the receiver bar.
e. Re-attach it to the TWISTEP assembly with the receiver bar, using the 4 screws/washers you
previously removed. Be sure to tighten them similar to how tight it was originally.
f. Now, reinstall the total unit, making sure the TWISTEP can be rotated and the step can be set
in place for proper use.
g. Once you are satisfied with the height adjustment, insert the receiver bolt/washer included in
the parts kit and tighten to ensure it will not loosen on its own. When it is tightened the anti-
wobble function included in the receiver bar will stop any wobbling or rattling.
Notice! If you are trying to install the TWISTEP on a 2006-2015 Chevrolet Tahoe or
GMC Yukon, 2014-2015 Jeep Cherokee and some Nissan Pathfinders, you will need to
call our customer support for an additional bracket, item #3053.

Version 1.4
3 | P a g e
Heininger Holdings, LLC
2222 Queen Street, Bellingham, WA 98229-4753 USA
Ph: 360.756.2411 Toll Free: 888.722.5240 Fax: [phone]
Web: www.heininger.biz - Email: [email protected]
How to use your TWISTEP
After your TWISTEP is in place and securely fastened to the hitch:
A. Lift T-Handle to release swivel movement of the platform
B. Twist TWISTEP out to position 180 degrees until locating pin snaps back into place.
C. Test it to make sure the placement is ideal for your use.
D. Make sure to twist the Twistep back under the vehicle until the locating pins snaps back into
place when not in use.
E. ALWAYS wash the Twistep after a muddy, snowy, long distance journey to insure the product will
provide the use you expect from such quality. Then use 3-In-One® oil to lubricate the working
parts.
When in USE
•Do not stand or ride on TWISTEP while the vehicle is in motion.
•Ensure the vehicle engine is shut off before/during using TWISTEP.
•To prevent injury, always stow TWISTEP out of the way when not in use.
•Do not use TWISTEP as a platform to carry items while the vehicle is in motion.
•Do not use TWISTEP as a towing device.
•After rotating the TWISTEP into to place to use or store, make sure the locating pin is locked and
in place so the TWISTEP cannot rotate further.
•Do not rotate TWISTEP while someone (or dog) is standing on it.
•Basic safety precautions and close supervision are necessary when TWISTEP is used, especially
when it is used by or near children and pets.
•Do not operate or use TWISTEP when you are tired, ill, or under the influence of alcohol, drugs,
or medication.
•Use TWISTEP only for its intended use as described in this manual/literature.
•When using TWISTEP do not exceed the tongue weight limit of the hitch on your vehicle. Be sure
to check the actual tongue weight rating of your hitch to determine the maximum load that the
TWISTEP can support. The TWISTEP by itself can support up to 400 pounds, but depending on
the tongue weight limit of your hitch, the actual weight limit could be less.
(For instance, most Class III hitches have a tongue weight limit of 500 pounds, but most Class II hitches have a tongue
weight limit of 300 pounds.)
•Take appropriate safety precautions if weather conditions warrant (e.g. dry the TWISTEP,
remove any ice; be mindful that the TWISTEP may become hot if left out in the sun).
•Do not overreach while using TWISTEP. Keep proper footing and balance at all times.

Version 1.4
4 | P a g e
Heininger Holdings, LLC
2222 Queen Street, Bellingham, WA 98229-4753 USA
Ph: 360.756.2411 Toll Free: 888.722.5240 Fax: [phone]
Web: www.heininger.biz - Email: [email protected]
•Stop using your TWISTEP immediately if it appears unstable, if damage is visible or if the unit
malfunctions or operates intermittently. Never use undue force to operate your TWISTEP.
•Follow all instructions and warnings. Failure to do so can result in injury. Be thoroughly familiar
with the assembly, operation, proper use and maintenance of this product.
•The TWISTEP is designed to ride higher than the drive and suspension components of your
vehicle. Take care when driving in or out of steep driveways or other uneven road surfaces as
the TWISTEP could impact the ground in these situations.
Spares & Replacements
Item/Product
Description
Price with Handling-
shipping
T-Handle Replacement
New T-Handle Pin/Bolt
$14.95
#6033 Hitch Lock
Anti-wobble lock
rack/vehicle
$29.95
Hardware Kit
Hitch Bolt, Hex Key &
Washer
$14.95
2” Aluminum Sleeve
Adapter for 2” receiver
$29.95
#3053 Extension Bracket
Twistep Height Extension
$49.95
#3048 Pet Partition
Pet Barrier for SUV
$59.95

Version 1.4
5 | P a g e
Heininger Holdings, LLC
2222 Queen Street, Bellingham, WA 98229-4753 USA
Ph: 360.756.2411 Toll Free: 888.722.5240 Fax: [phone]
Web: www.heininger.biz - Email: [email protected]
Care and Maintenance
•As an extra precaution, we recommend you double check the hitch bolt and all TWISTEP
fasteners once a month (or every time you reinstall it, whichever is more often) to ensure
everything is securely fastened and attached correctly. Address anything that has loosened or
shifted over time with vehicle/road vibration.
•For proper operating performance, we recommend you clean your TWISTEP from time to time
with soap and water, to ensure sand, grit and other debris do not interfere with TWISTEP's
smooth operation. In salty conditions, wash the TWISTEP thoroughly at least every week.
•Please remember to stow TWISTEP out of the way if you drive through
an automated car wash.
•Routine lubrication of TWISTEP®is required around the
T-handle shaft to ensure the knob lifts easily and the
platform rotates with ease. Use 3-In-One®Oil
generously and often.
For more information on 3-In-One Oil, please visit
www.3inone.com
Please share & show your pet on the TWISTEP® by
uploading a photo/comments onto the PortablePET Facebook page.
If you have questions: Call 888-722-5240
Email: [e-mail]
Office Hours Monday-Friday 8 A.M. –5 P.M. Pacific Time

Version 1.4
6 | P a g e
Heininger Holdings, LLC
2222 Queen Street, Bellingham, WA 98229-4753 USA
Ph: 360.756.2411 Toll Free: 888.722.5240 Fax: [phone]
Web: www.heininger.biz - Email: [email protected]
One-Year Limited Liability, Warranty Policy
Heininger Holdings, LLC, warrants the original owner of each new PortablePET product against defects in workmanship
and materials for one year from the date of purchase (at retail) of the product, provided it is purchased from an authorized
PortablePET dealer. This Limited One Year Warranty is not transferable and shall only apply to normal and ordinary use, for
which the product was intended.
Warranty claims are to be made directly to Heininger Holdings and must be accompanied by a sales receipt or another
appropriate proof-of-purchase document. A PortablePET Limited One Year product warranty registration must be completed and
submitted to www.heininger.biz before warranty claims may be processed. Should this product or any part or accessory be determined
by Heininger Holdings, to be defective and covered by this Limited One Year Warranty, it will be repaired or replaced at the option
of Heininger Holdings, without further charge. The cost of transportation to and from the Heininger warranty inspection facility for
repair or replacement of any defective part and/or accessory and any related charges is not covered by this warranty, and is to be
paid by the owner.
The warranty does not cover normal wear and tear, worn and normal use cosmetic blemishes, improper assembly, lack of
maintenance, or custom alteration/installation of any parts or accessories not originally intended or compatible with the product as
sold. The warranty does not apply to damage or failure resulting from an accident, abuse or neglect.
This warranty is given in lieu of all other expressed warranties, implied warranties, including without limitation implied
warranties of merchandising ability and fitness for a particular purpose, and are limited to the duration and specification of this
warranty. In no event shall Heininger Holdings, be liable for damages in excess of the purchase price of the PortablePET product,
for any loss of use, loss of time, inconvenience, commercial loss, lost profits or savings or any incidental, special, consequential, direct
or indirect damages arising out of the use or inability to use such product, to the full extent as such may be disclaimed by the law.
Labor charges for part changeover are not covered by this warranty.
PortablePET is a trademark of Heininger Holdings, LLC, Bellingham, WA,
TWISTEP is a registered trademark of Practical Pet Solutions, LLC, Seattle, WA
3-In-One®is a registered trademark of WD-40 Company, San Diego, CA
Patent Number: 7,204,501; 7,025,365 ; 6,935,647 ; 6,659,484