Heisei Electronics Q-POS 815 User manual

Q-POS 815
Wireless Touch POS Terminal
Socket 478, Pentium 4
15” Touch TFT
User’s Guide

Copyright Notice
This document is copyrighted, 2006 by Heisei Electronics Co., Ltd.
The information provided in this document has been carefully
checked for accuracy at the time of publication. No representations
or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties,
merchantability, or fitness for any particular purpose.
This User’s Guide requires higher than basic understanding of
computer and Q-POS installation and configuration, and provides
technical assistance for system and network administrators
deploying the Q-POS. Any software described in this manual is sold
or licensed “as is”. Should the programs prove defective following
their purchase, the buyer assumes the entire cost of all necessary
servicing, repair, and any incidental or consequential damages
resulting from any defect in the software.
Heisei Electronics Co., Ltd. reserves the right to revise this
publication and to make changes from time to time in the contents
hereof without obligation to notify any person of such revision or
changes. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form of or via any means,
without the prior written permission of Heisei Electronics Co., Ltd.
Trademarks
All brand, company, and product names used for identification in
this document are trademarks or registered trademarks of their
respective companies.
© Copyright 2006, Version 1.1
All rights reserved.
Printed in Taiwan

Unpacking the Q-POS
After unpacking the Q-POS carton, check to make sure all the
following items are included and in good condition.
Q-POS system x 1
Accessories:
AC Power Cable x 1
Utility CD with drivers and user guide x 1
Pair of keys for opening front panel x 1
Make sure that all of the items listed above are present. If any of the
above items is missing, contact your supplier immediately.
Warranty
All products are warranted against defective materials for one year
starting from the date of delivery to the original buyer. Contact your
supplier for a copy of the Warranty Policy & RMA Form or go to
http://www.heisei.com.tw/faq

Important Safety Precautions
1. Before getting started, read these instructions and save
them for later reference.
2. Turn off the Q-POS before cleaning. Clean with a damp or
dry cloth only. Do not spray any liquid cleaner directly on
the screen.
3. The power outlet socket used to plug in the computer
power cord must be located near the system and easily
accessible. Do not use outlets on the same circuit of other
systems that are regularly switched on and off.
4. If the Q-POS is sharing an extension cord with other
devices, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord’s
ampere rating.
5. Do not expose the power cord, extension cord and power
outlet to moisture or traffic intensive walkways.
6. Mount the Q-POS only on sturdy and reliable surfaces to
prevent damage caused by dropping.
7. Disconnect the power cord from the computer before any
installation of internal components. Make sure both the
computer and the external devices are turned off. A
sudden surge of power may damage sensitive components.
Also make sure the computer is properly grounded.
8. If an operating system is not installed, an operating system
must be loaded first before installing any software into the
Q-POS.
9. During installation of any internal components, be sure to
discharge any static electricity by using a grounding wrist
strap, and placing all electronic components in any
static-shielded devices. If a wrist-grounding strap is not
available, briefly touch an unpainted piece of metal.
10. The openings on the Q-POS enclosure are for the cabin
ventilation to prevent the computer from overheating. DO
NOT COVER THE VENTILATION OPENINGS.
11. The brightness of the flat panel display will decrease with
use over long periods of time. However, hours of use will
vary depending on the application environment.

12. If the Q-POS is equipped with a touch panel, avoid using
sharp or metallic objects to operate the touch panel.
Scratches on the touch panel may cause mal-calibration or
serious damage to the panel.
13. The LCD panel display is not resistive to shock or vibration.
If re-assembling the Q-POS, make sure the LCD panel is
properly and securely installed.

Table of Contents
1. INTRODUCTION ....................................................1-1
1.1 GENERAL INFORMATION .................................................. 1-1
1.2 SPECIFICATIONS ............................................................. 1-2
1.3 DIMENSIONS................................................................... 1-4
2. USING THE SYSTEM.............................................2-5
2.1 IDENTIFYING THE SYSTEM ............................................... 2-5
2.1.1 FRONT VIEW....................................................... 2-5
2.1.2 DIAGRAM OF FRONT PORTS................................. 2-6
2.1.3 REAR VIEW......................................................... 2-6
2.1.4 REMOVEABLE REAR BASE PANEL......................... 2-7
2.1.5 DIAGRAM OF REAR CONNECTOR IO PORTS.......... 2-7
2.2 FIRST TIME SYSTEM SETUP ............................................ 2-8
2.2.1 OPENING THE REAR SYSTEM PANEL .................... 2-8
2.2.2 INSTALLING THE CPU.......................................... 2-9
2.2.3 INSTALLING A MEMORY MODULE .......................... 2-9
2.2.4 INSTALLING A SLIM CD-ROM, DVD-ROM, HDD 2-10
2.2.5 HARDWARE INSTALLATION PROCEDURES............ 2-12
2.2.6 SYSTEM BIOS SETUP ....................................... 2-12
2.2.7 OPERATING SYSTEM AND DRIVER INSTALLATION.2-13
3. MAIN BOARD SETTINGS....................................3-14
3.1 JUMPER SETTINGS ....................................................... 3-14
3.2 CONNECTORS .............................................................. 3-16
4. INPUT/OUTPUT CONNECTIONS........................4-26
4.1 FLASH MEMORY CARD READER /WRITER...................... 4-26
4.2 HYBRID SWIPE CARD READER ...................................... 4-26
4.3 USB 2.0 PORTS........................................................... 4-27
4.4 SERIAL /COM PORTS................................................... 4-27
4.5 ETHERNET 100/10 BASE-TLAN (RJ-45) ...................... 4-28
4.6 VGAINTERFACE........................................................... 4-28
4.7 PS/2 KEYBOARD INTERFACE......................................... 4-29
4.8 PS/2 MOUSE INTERFACE .............................................. 4-29
4.9 LPTPRINTER PORT...................................................... 4-29
4.10 AUDIO INTERFACE (LINE/SPK-OUT)........................... 4-29
4.11 RJ-11 CASH DRAWER PORT...................................... 4-30

5. AWARD BIOS SETUP.......................................... 5-31
5.1 AWARD BIOS............................................................... 5-31
5.2 CONTROL KEY DEFINITION ............................................ 5-32
5.3 GETTING HELP ............................................................. 5-33
5.4 AWARD BIOS SETUP.................................................... 5-33
5.4.1 AWARD BIOS SETUP MAIN MENU...................... 5-33
5.4.2 STANDARD CMOS FEATURES............................ 5-35
5.4.3 ADVANCED BIOS FEATURES.............................. 5-37
5.4.4 ADVANCED CHIPSET FEATURES ......................... 5-38
5.4.5 INTEGRATED PERIPHERALS................................ 5-38
5.4.6 POWER MANAGEMENT SETUP ........................... 5-39
5.4.7 PNP/PCI CONFIGURATION................................. 5-39
5.4.8 PC HEALTH STATUS .......................................... 5-40
5.4.9 FREQUENCY VOLTAGE CONTROL ....................... 5-40
6. SOFTWARE & DRIVER INSTALLATION.............6-41
6.1 AUDIO.......................................................................... 6-41
6.2 HYBRID SWIPE CARD READER ...................................... 6-41
6.3 ETHERNET LAN............................................................ 6-44
6.4 TOUCH SCREEN ........................................................... 6-44
6.5 USB 2.0...................................................................... 6-44
6.6 VGAVIDEO.................................................................. 6-44
6.7 WIRELESS LAN............................................................ 6-45
7. TOUCH SCREEN (ELO).......................................7-46
7.1 INTRODUCTION ............................................................. 7-46
7.2 CONSTRUCTION............................................................ 7-46
7.3 FEATURES.................................................................... 7-47
7.4 SPECIFICATIONS ........................................................... 7-48
7.5 ELO TOUCH SCREEN SOFTWARE DRIVER....................... 7-48
7.6 TOUCH SCREEN CARE AND CLEANING ........................... 7-49
7.7 TROUBLESHOOTING...................................................... 7-49
7.7.1 DISPLAY PROBLEMS.......................................... 7-50
7.7.2 SOFTWARE TROUBLESHOOTING......................... 7-50
7.7.3 VIDEO ALIGNMENT PROBLEMS........................... 7-51
7.7.4 HARDWARE TROUBLESHOOTING ........................ 7-51

User’s Guide
Q-POS 815
1-1
1. INTRODUCTION
1.1 General Information
HEISEI's latest Q-POS 815 series compact platform is a fashionable
and powerful P4 POS system designed with a 15" TFT LCD and
5-wire Touch Panel.
The Q-POS features a robust IPC single board, supplying power and
utilizing features of peripherals connected through any of its host of IO
ports: RS-232, PowerUSB (24V & 12V), and Digital IO (cash drawer).
The DC24V power USB outlet supports POS printer and Multi Card
Reader/Writer. These excellent specifications are powerful enough to
support all the latest retail requirements and POS peripheral products.
The Q-POS is designed for high-end use in restaurants, clubs,
clothing stores, and other high-traffic retail environments. With
HEISEI's Q-POS 800 series, servicing time is reduced while and
efficiency and profits are dramatically increased.

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Q-POS 815
1-2
1.2 Specifications
CPU Support Intel® Pentium® 4 processor up to 3.06GHz,
FSB 533/400/333MHz
Main board Flex-845P Industry Main Board
Colors White or Black
LCD Size 15” TFT LCD 250 nits
Resolution 1024 x 768 XGA
Touch Screen 5-Wire resistive anti-glare surface treatment
North Bridge: Intel® 845gv ChipsetMain Chipset
South Bridge: Intel® 82801 DB ICH4 Chipset
System Memory 1 x 184pin DDR RAM socket up to 1GB,
supports PC 333/266/200
Storage Devices 3.5” Hard Disk Drive
1 x Slim type CD-ROM/DVD-ROM (optional)
1 x Multi Flash Card Reader/Writer supports:
SD/MMC/CF/SM/MS/Micro (optional)
Graphics Integrated VGA/LCD display controller, video
memory up to 64MB (shares system memory)
2D/3D GUI engine, AGP 4X VGA, MPE-4/MPEG-2
playback
Watchdog Timer 256-level
LED Indicator Power, LAN, HDD
Audio/ Speaker/
Key Lock ICH4 integrated audio with AC97 CODEC; Built-in stereo speakers on front panel / bezel
I/O Ports 6 x COM Ports: 1,2,4: RS-232 9pin D-SUB male,
+5/+12V output by jumper, COM 5 (Normal); COM
3: Reserved for Touch Screen, COM 6: on board
1 x LPT 25-pin D-SUB Connector
6 x USB 2.0 (2 USB on rear bezel, 1 USB on front

User’s Guide
Q-POS 815
1-3
bezel, 3 x pin header)
DC12V USB and DC24V Power USB Connector
1 x Line-in, 1 x Line-out, 1 x Microphone-in (inside
the rear system panel)
1 x PS/2 Keyboard, 1 x PS/2 Mouse
1 x RJ11 Cash Drawer 12V or 24V Solenoid type
1 x VGA D-SUB 15 monitor port
1 x RJ45 LAN (10/100 Base-T on board)
Construction Inside: heavy-duty steel; Outside: ABS fire-proof
resilient plastic
Temperature Operating 0°C~45°C, Storage -20°C~60°C
Relative Humidity 10~90%, non-condensing
Tilt Angle 10°~85° for both desk-top and wall mount without
additional parts
Vibration 5~7Hz, 0.1" double amplitude displacement,
17~500Hz, 1.5G acceleration peak to peak
AC Power Supply ATX 250W Power Supply, 100~240V
Operating System DOS, Windows 2000, XP, XP Embedded, WEPOS
Dimensions 365 (W) x 351(H) x 343 (D) mm
Weight 8.1kgs
Safety & EMI UL, FCC, CE
Options Hybrid Swipe Card Reader (IC Card + MSR Track
1/2/3 + i-Button)
Single Card Reader Track 1/2/3
56K Modem Integrated (RS232 Interface)
Customer Display: FD-202 VFD/FD-304 LCD Pole
Display (RS-232 Interface)
Wireless LAN device IEEE 802.11g (on board USB)

User’s Guide
Q-POS 815
1-4
1.3 Dimensions
The chassis sizes (in mm) are shown below.
FIGURE 1-1: Q-POS
FRONT VIEW
DIMENSIONS (WITH
OPTIONAL HYBRID
CARD READER ON
FRONT RIGHT SIDE)
FIGURE 1-2: Q-POS
RIGHT SIDE VIEW
DIMENSIONS

User’s Guide
Q-POS 815
2-
5
2. USING THE SYSTEM
2.1 Identifying the System
Before getting started, take a moment to familiarize yourself with the
Q-POS system.
2.1.1 Front View
Front USB
Ports
Wireless
Antenna
(Optional)
System LEDs:
(PWR, LAN, HDD)
Flash Card
Reader
DVD/CD-ROM
Front Panel
Hybrid IC
Card Reader
(Optional)
Fire-resilient
Spill-proo
f
A
BS plastic
enclosure
Front Panel
Key Lock
15” LCD &
Touch screen
Powe
r
Button
FIGURE 2-1: Q-POS FRONT VIEW

User’s Guide
Q-POS 815
2-6
2.1.2 Diagram of Front Ports
Multi Flash Card Reader / Writer
A
vailable
USB Opening
USB Port
CD Eject
Pin Hole
Slim type CD /
DVD-ROM
SMCF MS/Micro SD/MMC
Power Switch
FIGURE 2-2: Q-POS FRONT PANEL
Hidden I/O Cable
Opening
Rear Base
Panel Mounting
Screw
Cooling Fan
Ventilation
System Panel
Screws (3 pcs)
2.1.3 Rear View
Rear Base
Panel
FIGURE 2-3: Q-POS REAR VIEW

User’s Guide
Q-POS 815
2-
7
2.1.4 Removeable Rear Base Panel
At the rear of the Q-POS, by unscrewing and lifting off the rear base
panel, the cable connectors and I/O ports can be located.
Metal HDD /
CD-ROM cover
plate
Hidden Connector
Ports
FIGURE 2-4: Q-POS REAR BASE PANEL REMOVED
2.1.5 Diagram of Rear Connector IO Ports
1
9
1
0
11 12 1
3
14 1
5
2
3
4
5
6
7
8
(1) PSU Fan (5) USB 12V (9) Cash Drawer (13) VGA Monitor
(2) AC Power (6) COM 5 (10) Ethernet LAN (14) COM 2
(3) USB 24V (7) PS/2 Mouse (11) COM 1 (15) COM 4
(4) Upgrade Slot (8) PS/2 Keyboard (12) Parallel Port
FIGURE 2-5: Q-POS REAR CONNECTOR IO PORTS

User’s Guide
Q-POS 815
2-8
2.2 First Time System Setup
To set up the Q-POS for the first-time, you should have the following
items ready. These items are either included in the accessory box or
available from your local computer parts store.
•Q-POS Utility CD (Included)
•Power cord (Included)
•PS/2, AT or USB Keyboard (Not included)
•PS/2 or USB Mouse (Not included)
•Bootable Operating System (OS) Installation CD (Optional)
If the Q-POS system hardware (i.e. CPU, HDD, RAM, CD-ROM) has
already been installed, please skip to section 2.2.5. If a CPU and
cooling fan, DDR RAM, DVD / CD-ROM, and/or HDD needs to be
installed, please refer to the following instructions.
2.2.1 Opening the Rear System Panel
After removing the 3 system panel screws (see figure 2-3), carefully
remove the metal main board cover plate to expose the main board.
Be sure to keep the screws in a secure place.
Metal main
board
cover-plate
FIGURE 2-6: Q-POS REAR SYSTEM
PANEL,WITH CPUAND FAN INSTALLED FIGURE 2-7: MAIN BOARD WITH CPU, FAN AND RAM INSTALLED

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2-9
2.2.2 Installing the CPU
The Q-POS 845P main board provides 1 x Socket 478 processor
connector for 1 x Pentium 4 CPU from 1.7G to 3.06GHz. To access
the CPU socket, remove the rear system panel. The socket comes
with a lever to secure the processor. Raise this lever to about a 90°
angle to allow the insertion of the processor. Place the processor into
the socket by making sure the notch on the corner of the CPU
corresponds with the notch on the inside of the socket. Once the
processor is properly fitted on the socket, return the lever to the lock
position, as seen in figure 2-8. NOTE: Be sure to follow the
CPU fan installation instructions
and ensure the fan and top
surface of the CPU are in total
contact using silicon gel to
prevent the CPU from
overheating, which would cause
unstable system performance.
FIGURE 2-8: CPU INSTALLATION
2.2.3 Installing a Memory Module
The Q-POS main board provides 1 x 184-pin DDR DIMM socket, able
to support 1 x DDR SDRAM memory up to 1GB (PC 333/266/200). To
install the memory module, follow these instructions:
1. Make sure the Q-POS is turned off and unplugged from the AC
outlet.
2. Inside the rear system panel (see figure 2-3), and the metal
housing plate. The 184 pin DDR DIMM socket is found on the
right side of the main board.
3. There are two white eject levers at each end of the DDR DIMM
socket. Push them outward until they separate from the two
vertical posts.
4. Due to the space restrictions of the system panel, it is extremely
important to carefully move aside any cables which may be
obstructing the DDR slot on the main board. Holding the memory

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Q-POS 815
2-10
module with the notch on the upper right corner, carefully insert
the memory module into the DIMM socket.
DDR Module
LockLock
Lock Lock
FIGURE 2-9: Q-POS REAR CONNECTOR PORTS
5. Push the two eject levers toward the vertical posts of the DDR
DIMM until they click into place. The memory module should be
seated 90°to the main board at both ends.
No hardware or BIOS setup is required after adding or removing
memory, as the system will auto detect the new memory module(s).
2.2.4 Installing a slim CD-ROM, DVD-ROM, HDD
Underneath the rear base panel (as seen in figure 2-4), the metal
HDD / CD-ROM cover plate will need to be removed to access the
chamber where the slim type DVD or CD-ROM and HDD can be
installed. First install the slim type DVD or CD-ROM in the bottom of
the interior frame.
Slim CD-ROM
FIGURE 2-10: INSTALLING
THE DVD /CD-ROMAND
HDD

User’s Guide
Q-POS 815
2-11
With the middle connector of the IDE cable connected to theＨＤＤ,
and the end connector to the DVD / CD-ROM, the extra IDE cables
should be carefully tucked in the rear of the frame, and folded above
the DVD / CD-ROM to make room for the HDD to rest on top.
IDE cables
carefully tucked
FIGURE 2-11:
TUCKING THE
IDE CABLES
IDE cables
carefully folded
FIGURE 2-12:
FOLDING THE
IDE CABLES
HDD carefully
seated on top of
the folded IDE
cables FIGURE 2-13:
FINAL HDD
INSTALLATION

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2-12
2.2.5 Hardware Installation Procedures
Prior to turning the power on, connect the input devices and power
cable.
1. Connect a PS/2 keyboard or AT keyboard to the PS/2
keyboard port, or a USB keyboard to a USB port. If you are
using an ATkeyboard, you need an adapter (AT to PS/2 KB)
for this connection. While the main board supports USB
keyboards, Windows 98 installation may have difficulty
detecting USB keyboards.
2. Connect the PS/2 mouse to the PS/2 mouse port, or a USB
mouse to a USB port.
3. Connect the female end of the power adapter cord to the AC
inlet located at the left rear side of the Q-POS.
4. Connect the male end of the power cord to an electrical
outlet.
2.2.6 System BIOS Setup
Commercial users should find the Q-POS already set-up and
pre-configured by the distributor. In case it is necessary to change
some system configuration information, the Basic Input Output
System or Basic Integrated Operating System (BIOS) setup program
is accessible upon system start-up. Under the following conditions,
the BIOS settings may be changed:
1. The system is starting and being configured for the first time with
new components.
2. The hardware devices attached to the Q-POS system have been
changed.
3. The BIOS memory has lost power and the configuration
information has been erased.
The BIOS setup program is stored in ROM, which can be accessed by
pressing <DEL> key on the keyboard immediately when the system is
powered on.