Heisei Electronics ZPOS Series User manual

ZPOS USER MANUAL i
FCC Statement
This device complies with part 15 FCC rules. Operation is subject to
the following two conditions：
zThis device may not cause harmful interference.
zThis device must accept any interference received including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class "a"
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at him own expense.

ZPOS USER MANUAL ii
Copyright Notice
This document is copyrighted, 2009 by Heisei Electronics Co., Ltd. The information
provided in this document has been carefully checked for accuracy at the time of
publication. No representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties,
merchantability or fitness for any particular purpose.
This User’s Guide requires higher than basic understanding of computer and ZPOS
installation and configuration, and provides technical assistance for system and
network administrators deploying the ZPOS.
Any software described in this manual is sold or licensed “as is”. Should the programs
prove defective following their purchase, the buyer assumes the entire cost of all
necessary servicing, repair, and any incidental or consequential damages resulting
from any defect in the software.
Heisei Electronics Co., Ltd. reserves the right to revise this publication and to make
changes from time to time in the contents hereof without obligation to notify any
person of such revision or changes.
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form of or via any means without the prior written permission of
Heisei Electronics Co., Ltd.
Trademark Acknowledgement
All brand, company and product names used for identification in this document are
trademarks or registered trademarks of their respective companies.
© Copyright 2009, Version 1.0
All rights reserved.
Printed in Taiwan

ZPOS USER MANUAL iii
Unpacking the ZPOS
After unpacking the ZPOS carton, check to make sure all the following items are
included and in good condition.
ZPOS main system x 1
Accessories:
AC Power Cable x 1
User guide CD & driver x 1
Make sure that all of the items listed above are present. If any of the above items is
missing, contact your supplier immediately.
Warranty
All products are warranted against defective materials for one year starting from the
date of delivery to the original buyer.
Contact your supplier for a copy of the Warranty Policy & RMA Form or go to
http://www.heisei.com.tw/

ZPOS USER MANUAL iv
Important Safety Precautions
1. Before getting started, read these instructions and save them for later reference.
2. Please disconnect this equipment from any AC outlet before cleaning. Clean with
a damp or dry cloth only. Do not spray any liquid cleaner directly on the screen.
3. The power outlet socket used to plug in the computer power cord must be
located near the system and easily accessible. Do not use outlets on the same
circuit of the systems that are regularly switched on and off.
4. Do not expose the power cord, extension cord and power outlet to moisture or
traffic intensive walkways.
5. Install the equipment on a sturdy and reliable surface to prevent damage caused
by dropping.
6. The openings on the enclosure are for air convection. Protect the equipment
from overheating. DO NOT COVER THE OPENINGS.
7. If the Equipment is sharing an extension cord with other devices, make sure the
total ampere rating of the devices plugged into the extension cord does not
exceed the cord’s ampere rating.
8. If an operating system is not installed, an operating system must be loaded first
before installing any software into the equipment.
9. Disconnect the power cord from the computer before any installation of internal
components. Make sure both the computer and the external devices are turned
off.Asudden surge of power may damage sensitive components. Also make
sure the computer is properly grounded.
10. During installation of any internal components, be sure to ground yourself to
discharge any static electricity. Most electronic components are highly sensitive
to static electric charge. Use a grounding wrist strap and place all electronic
components in any static-shielded devices. If a wrist-grounding strap is not
available, ground your self by briefly touching an unpainted piece of metal.
11. The brightness of the flat panel display will decrease with use over long periods
of time. However, hours of use will vary depending on the application
environment.
12. If the equipment is equipped with a touch panel, avoid using sharp or metallic
objects to operate the touch panel. Scratches on the touch panel may cause
mal-calibration or serious damage to the panel.
13. The LCD panel display is not resistive to shock or vibration. When disassembling
the equipment, make sure the LCD panel is properly and securely installed.

ZPOS USER MANUAL v
Contents
CHAPTER 1INTRODUCTION......................................................1-8
1.1 General Information.................................................................1-8
1.2 Specifications ..........................................................................1-9
1.3 Dimensions............................................................................1-12
CHAPTER 2USING THE SYSTEM.............................................2-13
2.1 Identifying the System...........................................................2-13
2.1.1 Front view ..........................................................................................2-13
2.1.2 Rear view...........................................................................................2-14
2.2 First Time System Setup .......................................................2-15
2.2.1 Hardware Installation Procedure .......................................................2-15
2.2.2 System BIOS Setup...........................................................................2-15
2.2.3 Operating System and Driver ............................................................2-16
2.3 Installation Memory Module...................................................2-17
2.4 Versatile Stand with Options..................................................2-18
CHAPTER 3TOUCH SCREEN ..................................................3-19
3.1 Introduction............................................................................3-19
3.2 Specifications ........................................................................3-19
3.3 Touch Screen Software Driver...............................................3-19
3.4 Touch Screen Care and Clean ..............................................3-20
3.5 Troubleshooting.....................................................................3-20
3.5.1 Display Problems...............................................................................3-20
3.5.2 Video Alignment Problems.................................................................3-20
3.5.3 Software Troubleshooting..................................................................3-20
3.5.4 Hardware Troubleshooting.................................................................3-21
CHAPTER 4INPUT/OUTPUT CONNECTORS...............................4-22
CHAPTER 5SYSTEM DISASSEMBLY ........................................5-23
5.1 LCD Disassembly..................................................................5-23
5.2 Inverter Board Disassembly ..................................................5-26
5.3 Touch Control Board Disassembly.........................................5-29
5.4 Touch Screen Disassembly ...................................................5-32
5.5 WIFI Module Disassembly.....................................................5-35
5.6 AD Board Disassembly..........................................................5-38
5.7 USB Board Disassembly .......................................................5-41
5.8 Speaker Module Disassembly ...............................................5-44
5.9 MSR Module Disassembly ....................................................5-46
5.10 HDD Module Disassembly.....................................................5-48

ZPOS USER MANUAL vi
5.11 I/O Board Disassembly..........................................................5-50
5.12 VFD Module Disassembly .....................................................5-51
5.13 Power Disassembly...............................................................5-52
5.14 Main Board Disassembly.......................................................5-54
CHAPTER 6SYSTEM MAIN BOARD .........................................6-57
6.1 Main Board Dimensions ........................................................6-57
6.2 Main Board Layout ................................................................6-58
6.3 Main Board Jumpers and Connectors...................................6-59
6.3.1 JBAT1: Clear CMOS Contents...........................................................6-60
6.3.2 JC1: Chassis intrusion connector ......................................................6-60
6.3.3 CDIN1: CD-In Audio Connector.........................................................6-60
6.3.4 JUSB1/JUSB2: Front USB Connectors.............................................6-61
6.3.5 SYSFAN1/SYSFAN2/CPUFAN1: Fan and Power Connector............6-61
6.3.6 JPW1: ATX 12V Power Connector ....................................................6-62
6.3.7 ATX1: ATX 24-Pin power connector ..................................................6-62
6.3.8 JAUD1: Front Panel Audio Connector...............................................6-62
6.3.9 JCOM1: COM Port Connector...........................................................6-63
6.3.10 JFP1, JFP2: Front Panel Connectors................................................6-63
6.3.11 PCI_E1/PCI_E2: PCI Express Slot....................................................6-64
6.3.12 PCI1/PCI2: PCI Bus Slot ...................................................................6-67
6.3.13 IDE1: IDE Connector .........................................................................6-69
6.3.14 SATA1/SATA2/SATA3/SATA4: Serial ATA Connector ........................6-69
CHAPTER 7AWARD BIOS SETUP...........................................7-70
7.1 Starting Setup........................................................................7-70
7.2 The Main Menu......................................................................7-71
7.3 Standard CMOS Features .....................................................7-72
7.4 Advanced BIOS Features......................................................7-74
7.5 Integrated Peripherals...........................................................7-77
7.6 Power Management Setup....................................................7-79
7.7 H/W Monitor ..........................................................................7-81
7.8 Cell Menu..............................................................................7-82
7.9 Load Fail-Safe/ Optimized Defaults.......................................7-85
7.10 BIOS Setting Password.........................................................7-86
CHAPTER 8DRIVERS INSTALLATION .......................................8-87
8.1 Chipset Driver Installation......................................................8-87
8.1.1 Windows XP.......................................................................................8-87
8.1.2 Windows VISTA .................................................................................8-88
8.1.3 Windows WEPOS/POSReady...........................................................8-89

ZPOS USER MANUAL vii
8.2 Ethernet Driver Installation ....................................................8-94
8.2.1 Windows XP/WEPOS/POSReady.....................................................8-94
8.2.2 Windows VISTA .................................................................................8-95
8.3 VGA Driver Installation ..........................................................8-96
8.3.1 Windows XP/ WEPOS/POSReady....................................................8-96
8.3.2 Windows VISTA .................................................................................8-97
8.4 Audio Driver Installation.......................................................8-100
8.4.1 Windows XP.....................................................................................8-100
8.4.2 Windows VISTA ...............................................................................8-101
8.4.3 Windows WEPOS/POSReady.........................................................8-103
8.5 Wireless LAN Driver Installation..........................................8-106
8.6 Touch Screen Driver Installation..........................................8-107
8.7 VFD Driver Installation.........................................................8-110
8.7.1 Windows XP/ WEPOS/POSReady.................................................. 8-110
8.7.2 Windows VISTA ................................................................................8-111
8.8 PCI Card Driver Installation.................................................8-113
8.8.1 Windows XP/ WEPOS/POSReady.................................................. 8-113
8.8.2 Windows VISTA............................................................................... 8-115

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ZPOS USER MANUAL 1-8
Chapter 1 INTRODUCTION
This chapter includes the ZPOS system background information.
zGeneral Information
zSpecification
zDimensions
1.1 General Information
The ZPOS series is an all-in-one touch POS terminal designed for operation in quiet
and dusty environments. The ZPOS series also can benefit from low voltage
consumption and heat dissipation. Featuring a 15-inch or 17-inch analog resistive
high brightness touch screen, it can perfectly meet any requirement. The outstanding
modularize mechanical design make it easy maintenance and assembling.
The ZPOS combines a motherboard, the digital display using TFT LCD housing in a
compact chassis. The ZPOS offers any option to add on HDD and touch screen as a
matter of user’s preference. The compact design and extensive functions make the
ZPOS a dedicated system for all kinds of applications.

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ZPOS USER MANUAL 1-9
1.2 Specifications
SYSTEM
CPU
•Support Intel Core 2 Duo/Pentium 4/Celeron LGA 775 Processors (Up to FSB
800MHz)
•Intel G31/ICH7 chipset
System Memory
•2 x 240 pin DIMM socket up to DDR2 4GB 667/800
Graphics
•Intel Graphics Media accelerator 3100 (Intel GMA3100), share with system
memory
Network
•Realtek RTL8111C 10/100/1000 Base-T fast Ethernet
•802.11g Wireless LAN module (Optional)
Audio
•Realtek ALC888 HD Codec (Line-in/Line-out/Mic)
Power Supply
•Flex ATX 250w
OS
yWindows XP/XPE/VISTA /WEPOS/POSReady 2009
LED
•Power, HDD (LAN LED reserved)
DISLAY
LCD & Max. Resolution
•15” LCD: 1024 x 768
(If change resolution to 800x600, please setup up LCD Monitor screen refresh rate to
75HZ)
•17” LCD: 1280 x 1024

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ZPOS USER MANUAL 1-10
Touch Type
•5-wire Analog resistive (HIGGSTEC)
Brightness
•15” LCD: 250 cd/m²
•17” LCD: 300 cd/m²
I/O PORTS
USB
•8 x USB 2.0 ports (4 x rear; 2 x front; 2 x onboard pin header)
Serial Ports
•2 x DB-9 (1 x rear IO, 1 x on board pin header)
•2 x DB-9 on PCI bracket, pin 9 support +12V output (optional)
LAN
•1 x LAN port (RJ-45 interface)
PS/2
•2 x PS/2 ports (for keyboard and mouse)
Audio
•1 x Line-in, 1 x Line-out, 1 x Mic
Printer
•1 x DB-25
PHYSICAL DIMENSIONS
Display Tilting Angle
y30°~180°
Dimension
•ZPOS 150: 370 x 358 x 322 (W x D x H mm)
•ZPOS 170: TBD
Weight
•ZPOS 150: 9.5Kg
•ZPOS 170: TBD

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ZPOS USER MANUAL 1-11
ENVIRONMENT
EMC & Safety
•CE, FCC
Temperature & Humidity
•Operating: 0~40°C/Storage: -20~60°C
•Humidity: 10%~90%
OPTIONAL ITEMS
Processor
•Pentium 4 651: 3.4GHz/2MB L2/FSB 800
•Core 2 Duo E4300: 1.8GHz/2MB L2/FSB 800
•Celeron 440: 2.0GHz/512K L2/FSB 800
Memory
•DDR2 667/800 512MB, 1GB (240pin)
HDD
•80GB (2.5”, S-ATA, 5400RPM) or SSD
W-LAN
•802.11g Wireless LAN module
PCI Card
•2 x RS-232 port (+12V on pin 9)
(Note: PCI_E1 is only for low profile LAN card or USB card.)
MSR
•Track 1/2/3 magnetic stripe reader
Customer Display
yVFD customer display
OS
yWindows XP/XPE/VISTA/WEPOS/POSReady 2009
Specifications are subject to revision or update without notice.

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ZPOS USER MANUAL 1-12
1.3 Dimensions

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ZPOS USER MANUAL 2-13
Chapter 2 USING THE SYSTEM
2.1 Identifying the System
2.1.1 Front view
LED Indicators Descriptions
1. Power Status LED
Red: it will light up when power on.
2. HDD Status LED
Orange: it will flash when data transmit.

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ZPOS USER MANUAL 2-14
2.1.2 Rear view

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ZPOS USER MANUAL 2-15
2.2 First Time System Setup
To set up ZPOS series for the first-time, you should have the following items ready.
These items are either included in the accessory box or available from your local
computer parts store.
•ZPOS Utility CD (Included)
•Power cord (Included)
•PS/2, AT or USB Keyboard (Not included)
•PS/2 or USB Mouse (Not included)
•USB CD-ROM Drive (Not included)
•Operating System (OS) Installation CD (Not included)
2.2.1 Hardware Installation Procedure
(Prior to turning the power on)
1. Connect a PS/2 keyboard or AT keyboard to the PS/2 keyboard port, or a
USB keyboard to a USB port. If you are using an AT keyboard, you need
an adapter (AT to PS/2 KB) for this connection.
2. Connect the PS/2 mouse to the PS/2 mouse port, or a USB mouse to a
USB port.
3. Connect the male end of the power cord to an electrical outlet.
4. Connect the USB CD-ROM drive.
5. Connect the female end of the power adapter cord to the AC inlet located
at the rear side of the ZPOS.
2.2.2 System BIOS Setup
If you are a commercial user, the ZPOS should have been set up and configured by
your distributor already. In the case where you may find it necessary to change some
system configuration information, you will need to run the Basic Input Output System
(BIOS) setup program. Under the following conditions, the CMOS settings may be
changed:
1. The system is starting and being configured for the first time with new
components.
2. The hardware devices attached to the ZPOS system have been changed.
3. The CMOS memory has lost power and the configuration information has
been erased.
The BIOS setup program is stored in ROM, which can be accessed by pressing
<DEL> key on the keyboard immediately when the system is powered on. In order to
retain the specified setup information when the system power is turned off, the

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ZPOS USER MANUAL 2-16
system setup information is stored in a battery-backed CMOS RAM. The battery is to
ensure the settings will not be erased when the computer is turned off or reset.
When the computer is powered on again, the system will read the settings stored in
the CMOS RAM and compare them to the equipment check conducted during the
power on self-test (POST). If any error or mismatch occurs, an error message will be
shown on the screen and the computer will be prompted to run the setup program.
2.2.3 Operating System and Driver
The standard ZPOS system may not be equipped with an operating system (OS). If
you are a commercial user, the system is likely to have been pre-installed with a
proper operating system and software drivers by your dealer or system integrator. If
the system is not pre-installed with any system OS and drivers or you intend to install
your preferred ones, you will need to load an OS and software into the system.
1. Use the External USB CD-ROM/DVD-ROM Drive to load an OS from a
bootable CD. Recent releases of operating systems include setup programs
that load automatically and guide you through the installation. You can also
refer to your OS user manual for instructions on formatting or partitioning the
hard disk drive before any software installation.
2. Install software drivers for your operating system and any peripherals that are
connected. The ZPOS Utility CD includes software drivers for Chipset, Audio,
LAN, Touch screen (HIGGSTEC), VGA Display, and Wireless drivers. See
driver installation chapters for more information.

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ZPOS USER MANUAL 2-17
2.3 Installation Memory Module
The ZPOS main board provides two 240-pin DIMM slot. The socket supports up to
2GB DDR2 677/800 MHz. When installing the Memory device, please follow the steps
below：
1. Locate the DIMM slot in the motherboard.
2. Unlock a DIMM slot by pressing the retaining clips outward.
3. Align a DIMM on the socket such that the notch on the DIMM matches the
break on the slot.
4. Firmly insert the DIMM into the slot until the retaining clips snap back in place
and the DIMM is properly seated.
Available DDR2 configurations refer to the table below for available DDR2
configurations on the mainboard.
Slot Module Size Total
DIMM1 512MB, 1GB, 2GB 512MB-2GB
DIMM2 512MB, 1GB, 2GB 512MB-2GB
Maximum supported system memory 4GB

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ZPOS USER MANUAL 2-18
2.4 Versatile Stand with Options
The ZPOS series include a sleek and stable pedestal assembled with the base that
enables the ZPOS to endure intense operation in any public setting. The two side
hinges swivel the base up and down, from 30° to 180°.

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ZPOS USER MANUAL 3-19
Chapter 3 TOUCH SCREEN
3.1 Introduction
The ZPOS series are installed with a 5-wire analog resistive touch screen. The touch
screen panel turns the flat-panel display into a dynamic graphical user interface (GUI)
and data entry device. The touch screen represents a replacement to needing a
keyboard and mouse to interface with the computer. People associate actions or
functions with visual images better than a combination of keystrokes or button clicks.
Using a touch panel is more entertaining for the operator and actually requires less
brain activity than traditional control devices.
The built-in touch screen system has three main components: a clear solid glass
screen formed to match the shape of a display, a sophisticated electronic controller,
and a software driver.
3.2 Specifications
ZPOS supports HIGGSTEC touch panel. Please check specifications as following.
Input Method Finger, gloved hand, or touch stylus.
Optical Transmittance 80% ± 3%
Operating Force Stylus=R0.8, ≦50g
Environmental/
Relative Humidity
Operating: -10°C to 70°C, 20 ~ 80% RH.
Storage: -40°C to 80°C, 10 ~ 85% RH.
Constant
Temperature/
Humidity
70°C /90%RH, 500 hrs, allow panel stays in normal
environment for 4 hrs
Surface Durability 3H pencil, pressure 1N/45°
Durability Knock Test: 35,000,000 times
3.3 Touch Screen Software Driver
Touch screens configured with the ZPOS will require software drivers to be installed to
enable the touch screen functionality. The driver software scales the absolute
coordinates received from the touch screen controller into translated screen
coordinates, using the calibration points obtained with the Video Alignment program
included with the driver software. The driver also performs other operations as
directed by the application.