HERO Ultrablend Trumix Series Service manual

TRUMIX VORTEX BLENDER
OPERATING AND SERVICE MANUAL
MECHANICAL TIMER AND DIGITAL PANEL MODELS
I.C.T.C. Holdings Corporation
HERO Products Group
720 Eaton Way.
Delta, BC V3M 6J9
Canada
Phone [phone] •Fax [phone]
Revision 2.00

TABLE OF CONTENTS
S E C T I O N 1
OVERVIEW
INTRODUCTION
FEATURES
SETUP
S E C T I O N 2
OPERATING INSTRUCTIONS
WARNINGS
GENERAL OPERATING INSTRUCTIONS
LOADING
OPERATION
UNLOADING
TRUMIX MODELS
MECHANICAL TIMER MODEL
TIME SELECT DIGITAL PANEL MODEL
PRESET DIGITAL PANEL MODEL
MODEL WITH LOCKING MECHANISM
1
1-1
1-2
1-3
2
2-1
2-2
2-2-1
2-2-2
2-2-3
2-3
2-3-1
2-3-2
2-3-3
2-3-4
S E C T I O N 5
SERVICE
CABINET REMOVAL / REPLACEMENT
REMOVE TRUMIX 1 CABINET
REPLACE TRUMIX 1 CABINET
REMOVE TRUMIX 5 / XHD CABINET
REPLACE TRUMIX 5 / XHD CABINET
MECHANICAL DRIVE ASSEMBLY
BUCKET REMOVAL & REPLACEMENT
BUCKET CLIP REPLACEMENT
CABINET LEVELING
BAIL CORD REPLACEMENT
ELECTRICAL ASSEMBLY
MECHANICAL TIMER REPLACEMENT
FUSE REPLACEMENT
CIRCUIT BREAKER REPLACEMENT
POWER CORD REPLACEMENT
LIMIT SWITCH / MAGNETIC SWITCH
REPLACEMENT
5
5-1
5-1-1
5-1-2
5-1-3
5-1-4
5-2
5-2-1
5-2-2
5-2-3
5-2-4
5-3
5-3-1
5-3-2
5-3-3
5-3-4
5-3-5
S E C T I O N 3
MAINTENANCE
MAINTENANCE OVERVIEW
3
3-1
S E C T I O N 4
TROUBLESHOOTING
IDENTIFYING PROBLEMS
THE MIXER DISPLAY IS BLANK
THE MIXER DISPLAYS THE MESSAGE “STOP”
THE MIXER DISPLAYS THE MESSAGE “dL”
THE MIXER MOVES ON THE FLOOR
THE MIXER COUNTS DOWN BUT DOES NOT MIX
THE DOOR WILL NOT OPEN
MIXER DISPLAY COUNTS DOWN, MIXING STOPS EARLY
THE MIXER IS MAKING EXCESSIVE NOISE
WIRING DIAGRAMS
DIGITAL PANEL - TM 1
DIGITAL PANEL - TM 5 / TM XHD
MECHANICAL TIMER - TM 1 / TM 5 / TM XHD
Ergo 5
4
4-1
4-1-1
4-1-2
4-1-3
4-1-4
4-1-5
4-1-6
4-1-7
4-1-8
4-2-A
4-2-B
4-2-C
4-2-D
The material included in this manual is
confidential and maynot be copied or
disclosedto otherswithout prior written
permissionfrom HERO Products Group.
Revision 2.00

SECTION 1: OVERVIEW
1-1: INTRODUCTION
This manual provides general operating procedures for your TruMix™ vortex blenders.
Before operating the unit or starting any service procedure, carefully read through the
procedure steps and corresponding diagrams. Please contact HERO’s Customer
Service Department at 1-800-494-4376for assistance if needed.
1-2: FEATURES
TruMix vortex blenders come standard with either a mechanical timer or a durable, spill
resistant digital panel that provides a user-friendly operator interface. The digital panel
comes in two optional configurations:
Time Select
The Time Select option allows the operator to select mixing time increments and offers
maximum flexibility for experienced operators.
Preset Time
The Preset Time option offers one-touch operation of two pre-selected mix times to simplify
mixing jobs.
Physical Specifications
Model:
Height:
Width:
Depth:
Weight:
TruMix 1
23.5”
14.6”
20.8”
90 lbs.
TruMix 5
36”
24”
30”
200 lbs.
TruMix XHD
42”
30”
36.5”
425 lbs.
TruMix Ergo 5
42 1/2”
28”
33”
400 lbs.
Interlock –In models with the interlock option, the door will not open until the bucket stops
spinning and the display shows a solid 00:00.
1-1, 1-2 Page 1 Revision 2.00

Standard Electrical Requirements
115 Volts, 60 Hz.
TruMix 1: 6 Amps
TruMix 5/XHD: 12 Amps
TruMix Ergo 5: 3.5 Amps
Maximum recommendedweight limit
The maximum recommended weight is 20 pounds for all TruMix 1 models.
The maximum recommended weight is 80 pounds for all TruMix 5 models.
The maximum recommended weight is 80 pounds for all TruMix XHD models.
The maximum recommended weight is 80 pounds for all TruMix Ergo 5 models
Container Accommodation Size
TruMix 1
1 gallon can
1 gallon square can (with use of a square bucket)
1 quart can (with use of adapter)
1 pint can (with use of adapter)
TruMix 5 / XHD
5 gallon can
2 gallon can (with use of adapter)
1 gallon can (with use of adapter)
1 gallon square can (with use of adapter)
1 quart can (with use of two adapters)
1 pint can (with use of two adapters)
TruMix Ergo 5
5 gallon can
1-2 Page 2 Revision 2.00

1-3: SETUP
Unpacking
1. When the package arrives, cut the banding material around the box.
2. Lift and remove the box covering the mixer.
3. Cut the banding material around the blender.
4. Carefully cut through or unwrap the shrink-wrap and the edge boards.
5. Remove the protective bag covering the mixer.
6. Carefully cut or unwrap the next layer of shrink-wrap.
TruMix 1: Remove from the shipping tray, lifting the unit straight up and out of the bottom
part of the packing box. Do not lift the machine using the door as a handle.
TruMix 5 / XHD / Ergo 5: Using a forklift, remove the mixer from the pallet.
The power cords for the TruMix 5, TruMix XHD and TruMix Ergo 5 will be found underneath
the machines. The power cord for the TruMix 1 will be seen as the mixer is being
unpacked.
7. Cut off the tie wrap around the power cord.
8. Position the blender in a designated location.
9. Level the blender. See Section 5-2-3
10. Plug the power-cord into a 115 VAC properly grounded receptacle on a 15 A circuit.
Make sure the power cord is routed in a way that it is protected from damage and is not
underneath anything causing it to be crimped or twisted.
NOTE: Do not use an extension cord to plug the mixer into an outlet.
Your TruMixTM vortex blender is now ready for operation.
Section 2 details the operating instructions.
1-3 Page 1 Revision 2.00

SECTION 2: OPERATING INSTRUCTIONS
2-1: WARNINGS
Grounding Instructions
1. This product should be grounded. In the event of an electrical short circuit, grounding reduces the
risk of electric shock by providing an escape wire for the electric current. This product is equipped
with a cord having a grounding wire with an appropriate grounding plug. The plug must be
plugged into an outlet that is properly installed and grounded in accordance with all local codes
and ordinances.
2. WARNING -Improper installation of the grounding plug can result in a risk of electric shock.
When repair or replacement of the cord or plug is necessary, do not connect the grounding wire
to either flat blade terminal. The wire with insulation having an outer surface that is green with or
without yellow stripes is the grounding wire.
3. Check with a qualified electrician or serviceman if the grounding instructions are not completely
understood, or if in doubt as to whether the product is properly grounded. Do not modify the plug
provided; if it will not fit the outlet, have the proper outlet installed by a qualified electrician.
4. This product is for use on a nominal 115-volt circuit, and
has a grounding plug similar to the plug illustrated. Only
connect the product to an outlet having the same
configuration as the plug. Do not use an adapter with
this product.
Unplug the machine before performing any service operations.
Do not use in environments with solvent vapors. This machine is not designed to be used in
environments with solvent vapors.
Do not use in hazardous locations
This machine is not designed to be used in hazardous locations (Class I Division I).
Do Not Slam the door up or down with excessive force. This could damage the interlock
switch and the limit switch.
Do Not Slam the container into the receiving bucket.
Do Not Load or attempt to blend containers that are improperly or partially sealed as the
container may spill inside the machine. Build-up of spilled materials could affect the drive
mechanism.
Do not mix partially filled containers since the motion of the liquid inside may destabilize
the machine.
Do not open the door before the motion has ceased.
Wait at least 8 seconds after the motor stopped before opening the door since the
bucket may still be spinning.
When not in use for extended periods of time, ensure that the machine, including
its power cord, is properly stored in a way that it is protected from damage.
2-1 Page 1 Revision 2.00

Clean-up Tips
Your new TruMix™paint blender has a protective finish. If spills or spatters occur, they can
be easily removed while still wet. A mild detergent in warm water will remove these types of
stains. For more severe build-up, HERO recommends the newer water-based paint
cleaners. Remember to always unplug the blender from the outlet prior to cleaning. Never
use flammable solvents when cleaning spills or spatters. Please follow these
guidelines since your HERO Warranty does not protect you from improper, negligent,
or abusive operation.
2-1 Page 2 Revision 2.00

2-2 GENERAL OPERATING INSTRUCTIONS
2-2-1 LOADING
1. Make sure that the container is full and properly sealed.
2. Lift the front-loading cabinet door.
3. To load the container
• TruMix 1, TruMix 5 and TruMix XHD.
i. Rotate the receiving bucket until its opening is at the front.
ii. Carefully load container into the receiving bucket.
iii. In the TruMix 1, slide the can bail into the side clip-slots of the bucket.
iv. In the TruMix 5 and TruMix XHD, secure the bail with the bail-cord.
• Ergo 5
Refer to Figure 2-2-A
2-2-2 OPERATION
1. Close the TruMix cabinet door. DO NOT SLAM OR DROP THE DOOR.
2. Set the desired blending time. Section 2-3 details instructions for operating the mixer
based on the model.
3. Once the blend cycle is complete, WAIT 8 SECONDS and lift the cabinet loading door to
the open position.
Note: The models with solenoid locks will remain locked different times according to
their settings.
2-2-3 UNLOADING
Rotate bucket to proper position as when loading and reverse the actions you went through
when loading.
• TruMix 1, TruMix 5 and TruMix XHD
i. Rotate bucket so that its opening faces the front of the machine.
ii. In the TruMix 5 and TruMix XHD, release the bail –cord so the bail is free.
iii. Remove the container pulling upward and towards you, from the bail.
• Ergo 5
Refer to Figure 2-2-B
2-2 Page 1 Revision 2.00

Figure 2-2-A
ERGO 5 LOADING
PROCEDURE
LOADING
2-2 Page 2 Revision 2.00
1. Ensure the bucket latch is on your right
and hinge on your left - door opens
from right to left.
2. If not, close the door and press the
green Jog button on the right hand side
of the blender. This will turn the
bucket ½ turn to the correct position.
3. Pull the black handle on the latch away
from the bucket to release the gate.
Open the gate.
4. Slide the container into the bucket.
5. Close the bucket gate and ensure it is
securely latched. Try to pull it open it
to be sure.
6. Secure the bail handle with the bail
cord.

Figure 2-2-B
ERGO 5 UNLOADING PROCEDURE
UNLOADING
2-2 Page 3 Revision 2.00
4. Pull the black handle on the latch away
from the bucket to release the gate. .
5. Open the gate.
6. Slide the container out of the bucket
2. If not, close the door and press the
green Jog button on the right hand side
of the blender. This will turn the
bucket ½ turn to the correct position.
Open door when stopped.
3. Release the bail cord from the bail
handle.
1. The bucket should stop with the latch
on your right and the hinge on your
left.