Heston Blumenthal Sage the Oracle BES980UK User manual

BES980UK
the Oracle®
Instruction Booklet
Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or
photographed in this document may vary slightly from the actual product.
Copyright BRG Appliances 2014.
BES980UK Issue - B14
Freephone (UK Landline): 0808 178 1650
Mobile Calls (National Rate): 0333 0142 970
www.sageappliances.co.uk
[e-mail]
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Sage™by Heston Blumenthal‰
Customer Service Centre

3 4
CONTENTS
4We recommend safety first
9Know your new appliance
12 Features of your new appliance
13 Operating your new appliance
28 Coffee making tips & preparation
32 Care & cleaning
39 Troubleshooting
44 Coffees to try
WE RECOMMEND SAFETY FIRST
At Sage™by Heston Blumenthal‰we are very safety conscious.
We design and manufacture appliances with your safety
foremost in mind. We also ask that you exercise a degree of
care when using any electrical appliance and adhere to the
following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE FOR
FUTURE REFERENCE
• Before using for the first
time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• Your Sage™by Heston
Blumenthal‰appliance
includes a BS 13 amp
moulded mains plug on the
supply cord.
• Should you need to change
this plug, please complete
the rewiring as follows
(after safe disposal of the
moulded plug).
• Please note that a cut off plug
inserted into a socket is a
serious danger risk.
• Wires are coloured as follows:
−Blue = Neutral
−Brown = Live
• As the colours of the wire
may not correspond with the
coloured markings which
identify the terminals in
your plug, please refer to the
following:
−The Blue wire must be
connected to the terminal
which is marked ‘N’.
−The Brown wire must be
connected to the terminal
which is marked with the
letter ‘L’.
• Please note that if a 13 amp
plug is used, a 13 amp fuse
should be used.
IMPORTANT SAFEGUARDS

5 6
• Remove any packaging
material and promotional
labels or stickers before
using the Oracle®for the
first time.
• To eliminate a choking
hazard for young children,
remove and safely discard
the protective cover fitted
to the power plug of this
appliance.
• Do not place the product
near the edge of a bench
or table during operation.
Ensure the surface is level,
clean and free of water and
other substances.
• Do not let the cord hang
over the edge of a bench or
table, or become knotted.
Keep away from hot gas or
electric burner, or where it
could touch a heated oven.
• This appliance can be
used by children aged from
8 years and above if they
have been given supervision
or instruction concerning
use of the appliance in a
safe way and understand the
hazards involved. Cleaning
and user maintenance shall
not be made by children
unless they are aged from
8 years and above and
supervised. Keep the
appliance and its cord out
of reach of children aged
less than 3 years.
• Appliances can be used
by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.
WE RECOMMEND SAFETY FIRSTWE RECOMMEND SAFETY FIRST
• Children shall not play with
the appliance.
• Regularly inspect the
supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Sage Service Centre for
examination, replacement
or repair.
• Keep the appliance
and accessories clean.
Follow the cleaning
instructions provided in
this book. Any procedure
not listed in this instruction
booklet should be
performed at an authorised
Sage Service Centre.
• The installation of a
residual current device
(safety switch) is
recommended to provide
additional safety protection
when using electrical
appliances. It is advisable
that a safety switch with a
rated residual operating
current not exceeding
30mA be installed in the
electrical circuit supplying
the appliance. See your
electrician for professional
advice.

7 8
WE RECOMMEND SAFETY FIRSTWE RECOMMEND SAFETY FIRST
SAVE THESE INSTRUCTIONS
SPECIFIC INSTRUCTIONS
FOR BES980UK THE
ORACLE®
• This appliance is
recommended for household
use only. Do not use this
appliance for any purpose
other than its intended
use. Do not use in moving
vehicles or boats. Do not
use outdoors.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
Always switch Off the
espresso machine by
pressing the POWER button
to Off, switch Off at the
power outlet and unplug.
• Ensure the product is
properly assembled before
first use.
• Do not use any other
liquid apart from cold
mains/town water. We do
not recommend the
use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.
The symbol shown
indicates that this
appliance should not be
disposed of in normal
household waste. It
should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service.
For more information,
please contact your local
council office.
• Ensure the portafilter is
firmly inserted and secured
into the group head before
starting an extraction. Never
remove the portafilter during
the extraction process.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Use caution after milk
texturing as the ‘Auto Purge’
function may purge hot
steam when the steam wand
is lowered.
• Use caution when operating
machine as metal surfaces
are liable to get hot during
use.
• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip
tray is empty and inserted.
Refer to page 36 for further
instructions.

9 10
KNOW YOUR NEW APPLIANCE
I
J
G
D
E
F
H
B
C
A
K
M
L
N
O
P
Q
S
U
T
R
KNOW YOUR NEW APPLIANCE
A. Integrated conical burr grinder
With removable 280g bean hopper.
B. Top-fill 2.5L removable water tank
With integrated water filter and backlit
level indicator.
C. Grind Size dial
Select the desired espresso grind size to
suit your coffee beans.
D. Grind LCD
Displays current grind settings.
E. Main LCD
Displays current settings and simplifies
programming.
F. 1 CUP and 2 CUP buttons
With preset shot durations, manual
override or reprogrammable
durations/volumes.
G. Grind outlet
With auto grind, dose & tamp function.
H. Heated 58mm group head with
embedded element
I. 58mm full stainless steel portafilter
J. Drop down swivel foot
Lifts the machine upwards for
easy maneuverability.
K. Heated cup warming tray
L. HOT WATER button
Press to start and stop the flow of hot
water from the hot water outlet.
M. LONG BLACK dial
With preset and customisable settings.
N. Steam lever
With one touch auto milk texturing
(down position) and manual milk
texturing (up position).
O. Steam LCD
Displays current milk temperature and
texture settings.
P. SELECT dial
Select the desired milk temperature and
texture. Also use this dial in conjunction
with the MENU button to set the
programmable functions.
Q. Cool touch steam wand
With integrated temperature sensor.
R. Dedicated hot water outlet
Delivers hot water for Long Black and
pre-heating cups.
S. Descale access point
T. Tool storage tray
Houses accessories when not in use.
U. Removable drip tray
With Empty Me! indicator.

11 12
KNOW YOUR NEW APPLIANCE
A
E
H
F
GI
D
C
JK
L
B
ACCESSORIES
A. Stainless steel milk jug
B. Water filter holder with filter
C. Filter basket
D. Cleaning disc
E. Mini grinds bin
F. Burr brush
G. Grind outlet brush & tamp
removal magnet
H. Cleaning tool for steam wand tip
I. Allen keys
J. Steam wand cleaning powder
K. Espresso cleaning tablets
L. Water hardness test strip
NOT SHOWN
Steam wand spare parts - steam wand tip,
gasket, 'O' ring
FEATURES OF YOUR NEW APPLIANCE
HANDS FREE AUTOMATIC
GRIND, DOSE & TAMP
Automatically grinds, doses and tamps the
required amount of coffee, mess free.
GRIND SIZE DIAL
Adjustable grind settings from fine to coarse
for optimal espresso extraction.
STAINLESS STEEL CONICAL BURRS
Maximise ground coffee surface area for a
full espresso flavour.
AUTOMATIC HANDS FREE
MILK TEXTURING
Automatically textures milk to the
selected temperature and style from
silky smooth latté to creamy cappuccino.
Automatic purge removes residual milk
from the steam wand when returned to
the downward position.
SIMULTANEOUS COFFEE & STEAM
Dedicated stainless steel espresso and
steam boilers for simultaneous milk
texturing and espresso extraction.
PRECISION CONTROL
Electronic PID Temperature Control
Electronic temperature control
delivers precise water temperature for
optimum espresso flavour. Programmable.
Actively Heated Group Head
Commercial size 58mm group head with
embedded element for thermal stability
during extraction.
Regulated Extraction Pressure
Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.
Low Pressure Pre-Infusion
Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.
Dual Pumps
Dedicated espresso and steam boiler pumps.
Programmable Shot Temperature
Adjust water temperature to achieve optimal
espresso flavour depending on coffee origin
and degree of roast.
ADDITIONAL FEATURES
One Touch Long Black
Delivers hot water directly into the cup
after espresso extraction. Preset and
customisable settings.
Shot Clock
Displays duration of the espresso shot
being extracted.
Auto Start
Switches machine on at a specified time.
Auto Off
Switches machine off after a specified
time from 10mins to 8 hours.

13 14
PAGE HEADER..... PAGE HEADER.....
OPERATING YOUR NEW APPLIANCE
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.
Remove the water tank located at the
back of the machine by pulling down the
water tank handle. Remove the plastic bag
containing the water filter and water filter
holder. Clean parts and accessories (water
tank, portafilter, filter basket, jug) using
warm water and a gentle dish washing
liquid. Rinse well then dry thoroughly.
TIP
To easily manoeuvre your machine,
use the drop down swivel foot located
under the drip tray. When turned to
UNLOCK, the swivel foot drops down
and lifts the machine upwards, making
it easier to access the removable water
tank or reposition the machine to another
location.
INSTALLING THE WATER FILTER
• Remove the water filter and water filter
holder from the plastic bag.
• Soak the filter in a cup of water for
5 minutes then rinse under cold
running water.
• Wash the filter holder with cold water,
taking specific care to rinse the
stainless steel mesh.
Soak filter for 5 minutes Rinse filter & mesh
• Insert the filter into the two parts of the
filter holder.
Place filter into
filter holder
• To install the assembled filter holder
into the water tank, align the base of the
filter holder with the adapter inside the
water tank. Push down to lock into place.
• Fill the water tank with cold water before
sliding back into position at the back of
the machine and locking into place.
NOTE
DO NOT use highly filtered,
demineralised or distilled water in this
machine. This may affect the taste of the
coffee and how the machine operates.
NOTE
Change filters every 2 months.
To purchase filters contact Sage
Customer Service Centre UK
Phone: [phone] or visit
www.sageappliances.co.uk
OPERATING YOUR NEW APPLIANCE
FIRST USE
1. Ensure tank is filled with cold water.
You can do this by either opening
the top-fill water tank lid (push to
open), or by removing the water
tank at the back of the machine.
2. Press POWER button to turn
machine on.
3. The main LCD will display 'Hrd3',
prompting you to set the water
hardness level. Programming this
will determine the regularity of the
'DESCALE' and 'CHANGE FILTER'
alerts.
Setting Water Hardness
• Remove the supplied water hardness
test strip from the wrapper.
• Dip the test strip into a sample
of the water you have filled the
tank with. Wait for one minute.
The water hardness setting is
indicated by the number of red
squares displayed on the test
strip eg. 3 red squares indicates
a water hardness setting of 3.
• Rotate SELECT dial to the required
setting from 'Hrd1' (softest water)
to 'Hrd5' (hardest water). Press
SELECT dial to set. Machine will
beep once to confirm selection.
4. A pumping/vibrating sound will be
heard indicating empty boilers are
being filled with water for the first
time. The main LCD will display the
current boiler temperature and
flash 'HEATING'.
5. After approximately 5 minutes,
the machine will reach the default
operating temperature 93˚C and
all 6 buttons will illuminate. The
machine is now in STANDBY mode,
ready for the next step, 'Flushing
The Machine'.
TEMP TEXTURE
SELECTPOWER
HOT WATER LONG BLACK
Flushing The Machine
When the machine has reached
STANDBY mode:
1. Press 2 CUP button to run water
through the group head for
30 seconds.
2. Press HOT WATER button to run water
through the hot water outlet. After 30
seconds, press HOT WATER button
again to stop the flow of water.
3. Lift steam lever to the MANUAL
position to release steam through the
steam wand. After 30 seconds, lower the
steam lever to the centre OFF position.
4. Repeat steps 1–3 twice.
5. Refill water tank and empty drip tray,
if required.
MANUAL will flash on LCD
The machine will not reach operating
temperature (STANDBY mode) if the steam
lever is in the MANUAL position. The steam
LCD will display 'MANUAL'. Lower the steam
lever to the centre OFF position.
Steam operation is ready when the SELECT
dial illuminates.
NOTE
You will not be able to select the
1 CUP, 2 CUP or LONG BLACK
functions; or access the cleaning cycle
in the menu options until the machine
has reached operating temperature
(STANDBY mode). The machine will
beep 3 times if one of these functions
is selected.

15 16
PAGE HEADER.....
OPERATING YOUR NEW APPLIANCE
GRINDING OPERATION
Insert bean hopper into position on top of
the machine. Turn knob to lock into place.
Fill hopper with fresh beans.
TIP
We recommend quality 100% Arabica
beans with a 'Roasted On' date stamped
on the bag, not a 'Best Before' or 'Use By'
date. Coffee beans are best consumed
between 5–20 days after the 'Roasted
On' date. Stale coffee may pour too
quickly from the portafilter spouts and
taste bitter and watery.
SELECTING GRIND SIZE
There are 45 espresso grind size settings
(No. 1 – finest, No. 45 – coarsest) to enable
you to select the right grind size for your
coffee beans and achieve the perfect
espresso extraction.
To select grind size, rotate the grind size
dial counter-clockwise to increase grind
coarseness or clockwise to increase
grind fineness.
We recommend you start at No. 30 and
adjust as required to control espresso
flow rate.
AUTO GRIND DOSE & TAMP
Align portafilter handle with the INSERT
position on the grind outlet. Lift to insert
portafilter into the grind outlet and rotate
to the centre position.
GRIND OUTLET
GROUP HEAD
CENTRE
POSITION
GRIND OUTLET
To start the auto grind, dose & tamp
function, rotate the portafilter to the right
then gently guide back to the centre
position. Grinding will commence.
When the auto grind, dose & tamp function
is complete, rotate the portafilter handle to
the INSERT position and lower to remove.
ESPRESSO EXTRACTION
Align portafilter handle with the INSERT
position on the group head. Lift to insert
portafilter into the group head and rotate
towards the LOCK TIGHT position until
resistance is felt.
EXTRACTION GUIDE
The 1 CUP button and 2 CUP button
use duration to control espresso volume.
The duration times are preset, but can be
reprogrammed (refer to 'Programming Shot
Volume/Duration', page 19). Alternatively,
access the Advanced Features if you wish
to use volumetric controls instead of
duration to determine espresso volume
(refer to 'Flow Measurement Method (VoL)',
page 25).
OPERATING YOUR NEW APPLIANCE
1 CUP BUTTON
Press 1 CUP button once to extract a single
shot of espresso at the preset duration
(20 seconds). The extraction will start
using the low pressure pre-infusion.
The machine will stop after 1 CUP duration is
reached and will return to STANDBY mode.
2 CUP BUTTON
Press 2 CUP button once to extract a
double shot of espresso at the preset
duration (30 seconds). The extraction will
start using the low pressure pre-infusion.
The machine will stop after 2 CUP duration
has been extracted and will return to
STANDBY mode.
MANUAL OVERRIDE
Press and hold either the 1 CUP or
2 CUP button to commence pre-infusion.
When the required pre-infusion duration
is met, release the button to begin full
pump pressure.
Press the button again to stop the pour
when required duration has been achieved.
TEXTURING MILK
The SELECT dial is used to select milk
temperature and texture. Press the dial
to toggle between milk temperature
and texture. The flashing value (either
temperature or texture triangle) can be
changed by rotating the dial.
ADJUSTING MILK TEMPERATURE
Press the SELECT dial until the milk
temperature flashes. Rotate the dial to
increase or decrease milk temperature. The
selected temperature will be displayed on
the steam LCD. The ideal temperature for
milk is between 55˚C–65˚C as indicated by
the smiley face icon.
STEAM
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
ADJUSTING MILK TEXTURE
Press the SELECT dial until the milk texture
triangle flashes. Rotate dial towards 'CAPP'
for more texture or 'LATTE' for less texture.
The selected texture will be displayed on the
steam LCD.
STEAM
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
Different brands and types of milk and milk
alternatives will texture differently. You may
need to adjust the texture level accordingly.

17 18
PAGE HEADER..... PAGE HEADER.....
OPERATING YOUR NEW APPLIANCE
NOTE
Prior to texturing milk, always purge
steam wand by momentarily pressing
down the steam lever.
AUTO MILK TEXTURING
Start with fresh cold milk. Fill milk jug to
below the spout position. Lift steam wand
and insert into milk jug. Lower steam wand,
ensuring it is fully down. The milk jug
should rest on the drip tray and milk should
cover the steam wand seal.
MIN
MAX
MILK MUST
COVER THIS
SEAL
To start, press down and release steam
lever. The LCD will display the temperature
of the milk as it heats. Milk texturing will
stop automatically when the selected milk
temperature is reached. Lift steam wand
to remove milk jug. Wipe the wand and
tip with a damp cloth. Lower steam wand
to the down position and the wand will
automatically purge.
MANUAL MILK TEXTURING
Auto milk texturing and auto shut-off are
disabled during manual milk texturing mode.
Insert steam wand into milk jug. Lift steam
lever to activate manual steam mode. Once
the desired milk texture and temperature
are achieved, lower the steam lever to the
centre OFF position. Wipe the wand and
tip with a damp cloth. Lower steam wand
to the down position and the wand will
automatically purge.
CAUTION: BURN HAZARD
Pressurised steam can still be released,
even after machine has been switched off.
Children must always be supervised.
NOTE
If machine is run continuously for
30 minutes, allow machine to cool for
5 minutes before each use.
PRESET LONG BLACK
There are 3 preset Long Black settings –
small, medium and large. To use one of
these settings:
1. Fill the portafilter using the auto
grind, dose & tamp function.
2. Insert the portafilter into the
group head.
3. Position your cup so the portafilter
spouts and hot water outlet are
directed inside the cup.
MANUAL LONG BLACK
This allows you total control over the
Long Black process: pre-infusion duration,
espresso volume and hot water volume.
During manual Long Black mode, the LCD
will show a moving cup icon.
Press and hold LONG BLACK dial to
activate pre-infusion. Release LONG BLACK
dial to commence espresso pour.
Press the LONG BLACK dial to stop
espresso pour and commence hot water pour.
Press the LONG BLACK dial again to stop
the pour of hot water.
TIP
You can conduct a manual Long Black
extraction each time, or program this
as a custom setting. Once programmed,
your custom setting will appear after
the 3 preset settings. Refer to 'long
Black Adjust - Programming
Custom Settings’, page 22.
HOT WATER
The HOT WATER button can be used to
pre-heat cups or add hot water manually.
To stop and start the pour of hot water, press
the HOT WATER button.
To ensure water is dispensed at the correct
temperature, hot water will cease to dispense
after approx. 30 seconds. Depending on the
size of your cup, you may need to press the
HOT WATER button a second time.
HOT WATER
NOTE
You cannot run hot water and extract
espresso at the same time.
OPERATING YOUR NEW APPLIANCE
4. Rotate the LONG BLACK dial to the
desired cup size.
PRESET CUP SIZE AMOUNT BREWED
Small Approx. 180ml
Medium Approx. 240ml
Large Approx. 355ml
The brewed amounts are approximate
only. Actual amounts may vary due to the
coffee bean roast, blend and freshness as
well as the selected grind size. These factors
affect extraction rate and shot volume.
5. To start extraction, press the
LONG BLACK dial. Espresso will
extract from the portafilter spouts,
followed by hot water from the hot
water outlet.
NOTE
To override the setting during
operation, press the LONG BLACK dial.
Pressing the LONG BLACK dial during
the espresso extraction will stop the
flow of espresso and start the flow of
hot water. Pressing the LONG BLACK
dial during the hot water delivery will
stop the flow of hot water.
TIP
If the preset Long Black settings do
not suit your cup size or strength
preferences, there are 6 custom
Long Black settings for you to program.
Once programmed, your custom
setting will appear after the 3 preset
settings. Refer to 'Long Black
Adjust - Programming Custom
Settings’, page 22.

19 20
PAGE HEADER..... PAGE HEADER.....
OPERATING YOUR NEW APPLIANCE
PROGRAMMABLE FUNCTIONS
To enter program mode, press the
MENU button. Rotate SELECT dial
to the desired function.
Program mode allows you to program:
• Shot Volume
• Shot Temperature
• Clean Cycle
• Set Clock
• Auto Start
• Auto Off
• Tamp Set
• Pre-Infusion
• Long Black Adjust
To exit program mode, press MENU button.
MENU
EXIT
NOTE
The MENU button is disabled when
the machine is in coffee making mode
or dispensing hot water.
PROGRAMMING SHOT
VOLUME/DURATION
Fill the portafilter using the auto grind,
dose & tamp function. Insert the portafilter
into the group head.
While 'SHOT VOL' is displayed on the
LCD, rotate the SELECT dial to '1 CUP' to
reprogram the 1 CUP button, or '2 CUP'
to reprogram the 2 CUP button. Press the
SELECT dial to start espresso extraction.
When required espresso volume/duration
has been extracted, press SELECT dial to
stop extraction. Machine will beep once to
confirm the new volume/duration.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
NOTE
The 1 CUP and 2 CUP buttons use
duration to control espresso volume.
Access the Advanced Features if you
wish to use volumetric controls instead
of duration to determine espresso
volume. Refer to 'Flow Measurement
Method (VoL)', page 25.
OPERATING YOUR NEW APPLIANCE
SHOT TEMPERATURE
While 'SHOT TEMP' is displayed on the
LCD, press the SELECT dial. The current
temperature will flash. Turn the SELECT
dial to required temperature then press
SELECT dial to set. Machine will beep
once to confirm new temperature.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
CLEANING CYCLE
The cleaning cycle cleans the shower
screen and back-flushes the group head.
Select this feature when the LCD
displays 'CLEAN ME!' Refer to 'Cleaning
Cycle', page 32.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SET CLOCK
Setting the clock is optional. While 'SET
CLOCK' is displayed on the LCD, press the
SELECT dial. The current time will flash
or default to 12.00AM if the time has not
been set. Turn the SELECT dial to the left
or right to adjust time. Turning the SELECT
dial faster or slower will change the rate
of adjustment. When required time has
been reached, press the SELECT dial to
set. Machine will beep once to confirm the
clock has been set.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE

21 22
PAGE HEADER..... PAGE HEADER.....
OPERATING YOUR NEW APPLIANCE
AUTO START
Auto Start is optional. It allows you to
program the specific time when the
machine will automatically turn on. By
programming your machine, you will
not have to wait for it to pre-heat. We
recommend programming the machine to
start 30 minutes before you plan to use it.
NOTE
The clock must be set before the Auto
Start time can be programmed. If you
try to turn Auto Start on without first
setting the clock, the machine will beep
3 times.
While 'AUTO START' is displayed on
the LCD, press the SELECT dial. Turn
the SELECT dial to 'On' or 'Off'.
Press SELECT dial to set.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
Turn the SELECT dial to the left or right to
select the desired Auto Start time. Turning
the SELECT dial faster or slower will
change the rate of adjustment. When the
required time has been reached, press the
SELECT dial to set. A small clock icon will
be displayed on the LCD when the Auto
Start function has been programmed.
AUTO OFF
This function sets how long the machine
will stay turned on before it automatically
turns off. It can be set for 10mins, 30mins,
1hr, 2hrs, 3hrs, 4hrs, 5hrs, 6hrs, 7hrs or
8hrs until Auto Off activates.
While 'AUTO OFF' is displayed on the
LCD, press the SELECT dial. Turn the
SELECT dial to the desired time then
press SELECT dial to set. Machine will
beep once to confirm selection.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
OPERATING YOUR NEW APPLIANCE
PRE-INFUSION
This function is for advanced use only.
Low pressure pre-infusion allows you to
control the pressure and duration of the
pre-infusion phase of the espresso
extraction. While 'PRE INFUSE' is
displayed on the LCD, press the SELECT
dial. The pump power setting will flash.
Turn SELECT dial to increase or decrease
the pre-infusion pressure. Press SELECT
dial to set and pre-infusion duration will
flash. Turn SELECT dial to adjust seconds.
Press SELECT dial to set. Machine will
beep once to confirm settings.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
LONG BLACK ADJUST -
PROGRAMMING CUSTOM SETTINGS
There are 6 custom Long Black settings
for you to program to suit your cup size
and strength preferences. To program your
custom setting:
1. Fill the portafilter using the auto
grind, dose & tamp function.
2. Insert the portafilter into the group
head.
3. Position your cup so the portafilter
spouts and hot water outlet are
directed inside the cup.
TAMP SET
This function is for advanced use only.
Adjusting tamp parameters allows for
fine tuning of coffee tamping force and
polishing duration. While 'TAMP SET' is
displayed on the LCD, press the SELECT
dial. The tamp force setting will flash. Turn
SELECT dial to setting 1–9.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
Press SELECT dial to set and the current
polishing time will flash. Turn SELECT dial
to select 2–7 seconds. Press SELECT dial
to set. Machine will beep once to confirm
settings.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE

23 24
PAGE HEADER..... PAGE HEADER.....
4. Press the MENU button. Rotate
the SELECT dial to ‘LONG BLACK
ADJUST’ then press the SELECT dial.
5. Rotate the SELECT dial to the
custom setting you’d like to program
- ‘Set 1’ to ‘Set 6’. Settings that have
already been programmed will
display a cup icon.
NOT PROGRAMMED
PROGRAMMED
6. To start programming, press the
SELECT dial. The LCD will show a
moving cup icon and espresso will
extract from the portafilter spouts.
When the required amount has
been extracted, press the SELECT
dial to stop the flow of espresso and
start the flow of hot water. When
the required amount of water has
poured, press the SELECT dial
to stop the flow of hot water. The
LCD will show a cup icon and the
machine will beep to confirm your
custom Long Black setting has been
OPERATING YOUR NEW APPLIANCE
programmed.
PROGRAMMED
7. To use your custom Long Black
setting, rotate the LONG BLACK dial.
Your programmed custom Long Black
setting will appear after the preset
small, medium and large settings.
Press the LONG BLACK dial and your
programmed Long Black setting will
dispense.
NOTE
Custom Long Black settings can be
reprogrammed by following steps 1-6.
ADVANCED FEATURES
These features should only be accessed
by experienced users.
To access Advanced Features, with the
machine turned off, press and hold the
1 CUP button, then press and hold the
POWER button together for 3 seconds.
Rotate the SELECT dial to the desired
feature. Press SELECT dial to access
feature settings.
Press the MENU button at any time to
exit Advanced Features.
+
POWER
OPERATING YOUR NEW APPLIANCE
NOTE
The machine will exit Advanced
Features if there is no user input for
30 seconds or the POWER button or
MENU button is pressed.
Reset Default Settings (rSEt)
Use this function to reset all programmable
values back to the default settings. The
machine has the following default settings:
1. Shot Temperature: 93˚C
2. Low Pressure Pre-infusion:
PP60, PT7 seconds
3. Milk Temperature: 60˚C
4. Auto Start: OFF (8:00am)
5. Auto Off: 1 Hour
6. Clock: 12:00am
7. 1 CUP Button Shot Duration:
20 seconds
8. 2 CUP Button Shot Duration:
30 seconds
While 'rSET' is displayed on the LCD, press
the SELECT dial to reset all settings to
factory defaults.
+
POWER
'Hrd3' will flash on screen. Machine is
now in Water Hardness mode. See
'Water Hardness (Hrd3)' to set.
Descale (dESc)
Select this feature to access the step by step
descale procedure on the LCD. Refer to page
36 for the accompanying instructions.
Water Hardness (Hrd3)
Determine water hardness with the supplied
water hardness test strip. Refer to 'Setting
Water Hardness', page 14.
Rotate SELECT dial to the required setting
from 'Hrd1' (softest water) to 'Hrd5' (hardest
water). Press SELECT dial to set. Machine
will beep once to confirm selection.
Setting water hardness will determine the
regularity of the 'DESCALE' and 'CHANGE
FILTER' alerts.
Units (SEt)
Set units to metric or imperial. Rotate
SELECT dial to the desired unit. Press
SELECT dial to set. Machine will beep once
to confirm selection.
LCD Backlight (Lcd)
Adjust the LCD brightness/contrast.
Rotate SELECT dial to the desired
brightness. Press SELECT dial to set.
Machine will beep once to confirm selection.
Spotlights (SPOt)
Adjust the brightness of the LEDS
lighting the drip tray area. Rotate SELECT
dial to the desired brightness. Press SELECT
dial to set. Machine will beep once to
confirm selection.
Steam Temperature (StEA)
Adjust the steam boiler temperature,
which in turn controls steam pressure.
Rotate SELECT dial to the desired
temperature. The default is 130˚C. Press
SELECT dial to set. Machine will beep once
to confirm selection.

25 26
PAGE HEADER..... PAGE HEADER.....
OPERATING YOUR NEW APPLIANCE
Air Pump Delay (Air)
This function is for advanced use only.
Delay the operation of the air pump during
automatic milk texturing. Rotate SELECT
dial to the desired delay time. The default
setting is 02 seconds. Press SELECT dial
to set. The default temperature which the
air pump turns off will be displayed. Rotate
SELECT dial to the desired temperature.
Press SELECT dial to set. Machine will beep
once to confirm selection.
Sound (Snd)
Adjust the audible alerts. Rotate SELECT
dial to the desired setting. Select between off
(OFF), low (Lo) or high (Hi). Press SELECT
dial to set. Depending on the selected
setting, the machine may beep once to
confirm selection.
Fan Control (FAn)
Adjust the speed of the internal cooling
fan. Rotate SELECT dial to the desired fan
speed. Select between Silent (SILt), Standard
(StNd) or cool (CooL). Press SELECT dial
to set. Machine will beep once to confirm
selection.
Disable Clean Me! Alert (Cln)
Disables the 'CLEAN ME!' alert. Rotate
SELECT dial to on (On) or off (OFF). The
default setting is on. Press SELECT dial
to set. Machine will beep once to confirm
selection.
12h or 24h Clock (CLoC)
Display time in 12h or 24h format. Rotate
SELECT dial to the desired unit. Press
SELECT dial to set. Machine will beep
once to confirm selection.
Flow Measurement Method (VoL)
Select between volume based (FLo) or
time based (SEc) method for espresso
dose measurement. Rotate SELECT dial
to the desired method. Press SELECT
dial to set. Machine will beep once to
confirm selection.
ALERTS
MANUAL will flash on steam LCD
The machine will not reach operating
temperature (STANDBY mode) if the steam
lever is in the MANUAL position. The steam
LCD will display 'MANUAL'. Lower the
steam lever to the centre OFF position.
Steam operation is ready when the SELECT
dial illuminates.
Fill Tank
The machine will detect a low water level.
The LCD will display 'FILL TANK'.
Fill tank with cold fresh water. The machine
will not be able to make coffee or hot water
while the tank is empty.
Clean Me!
Indicates when 200 extractions have been
carried out since the last cleaning cycle.
The cleaning cycle cleans the shower
screen and back-flushes the group head. For
information on how to clean the machine,
refer to 'Cleaning Cycle', page 32.
Heating
Indicates when the machine is heating up
or if the temperature drops excessively
during use.
OPERATING YOUR NEW APPLIANCE
Lock Hopper
Indicates if the bean hopper has not been
properly inserted and locked into position.
The auto grind, dose & tamp function cannot
be used during this time and 3 beeps will
sound if user attempts to activate.
Overheat Please Wait
Indicates if the grinder is used excessively
and needs time to cool. The auto grind, dose
& tamp function cannot be used during this
time and 3 beeps will sound if user attempts
to activate.
Change Filter
Indicates when the water filter in the water
tank needs to be replaced. For information
on changing the filter, refer to 'Installing
The Water Filter', page 13.
The regularity of this alert is determined
by the water hardness setting (Hrd1-Hrd5)
selected. For information, refer to 'Setting
Water Hardness', page 14 and 'Water
Hardness (Hrd3)', page 24.
TRANSPORTING AND STORING
We recommend draining both boilers
completely before transporting the machine
or storing for an extended period of time.
This procedure is also intended as an
anti-freeze measure in the event the machine
is exposed to extreme cold temperatures.
CAUTION
Never open DESCALE ACCESS valves
while machine is still hot. Always
turn off the machine and allow to cool
for at least 1 hour prior to starting
descale process.
CAUTION
During descale process, water may
flow through group head and the drip
tray will fill with water.
Step 1 – Preparation
a) Ensure the machine is off and has cooled
for at least 1 hour.
b) Empty water tank, remove water filter
then replace and lock water tank back
into position.
c) Ensure drip tray is empty and fully
inserted into position.

27 28
PAGE HEADER..... PAGE HEADER.....
OPERATING YOUR NEW APPLIANCE
Step 2 – Empty Boilers
a) Remove the grey silicone cover on the
lower front panel marked DESCALE
ACCESS. Place a cloth over the
drip tray to stop steam escaping.
REMOVE
b) Use a flat-head screwdriver to rotate the
right screw counter-clockwise until the
valve is fully open. As the valve opens,
steam may be released.
CAUTION
HOT WATER & STEAM
c) Next, repeat the above process on the
left screw. As the valve is opened, water
may begin flowing into the drip tray.
d) Allow valves to remain open until no
more water or steam escapes.
e) Close both valves by rotating screws
clock-wise until seated. Do not
overtighten screws to avoid damaging
the valves. Replace the grey silicone
cover over the valves.
f) Empty drip tray and reinsert into
position. Use caution as the drip tray
may be hot due to the water and steam
from the boilers.
COFFEE MAKING TIPS & PREPARATION
PRE-HEATING
Heating your cup or glass
A warm cup will help maintain the coffee’s
optimal temperature. Pre-heat your cup by
rinsing with hot water from the hot water
outlet and place on the cup warming tray.
Heating the portafilter and filter basket
A cold portafilter and filter basket can
reduce the extraction temperature enough
to significantly affect the quality of your
espresso. Always ensure the portafilter and
filter basket are pre-heated with hot water
from the hot water outlet before initial use.
NOTE
Always wipe the filter basket and
portafilter dry before dosing with
ground coffee as moisture can
encourage ‘channelling’ where water
by-passes the ground coffee during
extraction.
THE GRIND
When grinding coffee beans for espresso,
the grind size should be fine but not too fine.
The grind size will affect the rate at which
the water flows through the ground coffee in
the filter basket and the taste of the espresso.
If the grind is too fine (looks like
powder and feels like flour when rubbed
between fingers), the water will not flow
through the coffee even when under
pressure. The resulting espresso will be
OVER EXTRACTED, dark in colour and
bitter in flavour.
If the grind is too coarse the water will
flow through the ground coffee in the filter
basket too quickly. The resulting espresso
will be UNDER EXTRACTED, lacking in
colour and flavour.
AUTOMATIC GRINDING,
DOSING & TAMPING
• Ensure hopper is filled with fresh coffee
beans. We recommend quality 100%
Arabica beans with a 'Roasted On' date
stamped on the bag, not a 'Best Before'
or 'Use By' date. Coffee beans are best
consumed between 5–20 days after the
'Roasted On' date. Stale coffee may pour
too quickly from the portafilter spouts
and taste bitter and watery. Never put
pre-ground coffee in the hopper.
• Align portafilter handle with the
INSERT position on the grind outlet. Lift
to insert portafilter into the grind outlet
and rotate to the centre position.
GRIND OUTLET
GROUP HEAD
CENTRE
POSITION
GRIND OUTLET

29 30
COFFEE MAKING TIPS & PREPARATION
• To start the auto grind, dose & tamp
function, rotate the portafilter to
the right then gently guide back to
the centre position. Grinding will
commence.
• When the auto grind, dose & tamp
function is complete, rotate the
portafilter handle to the INSERT
position and lower to remove.
• Wipe any excess coffee from the rim of
the filter basket to ensure a proper seal
in the group head is achieved.
PURGING THE GROUP HEAD
Before placing the portafilter into the
group head, run a short flow of water
through the group head by pressing the
1 CUP button. Allow water to flow for
5 seconds, then press the 1 CUP button
again to stop the flow of water. This will
purge any ground coffee residue from
the group head and stabilise the water
temperature prior to extraction.
INSERTING THE PORTAFILTER
Align portafilter handle with the INSERT
position on the group head. Lift to insert
portafilter into the group head and rotate
towards the LOCK TIGHT position until
resistance is felt.
EXTRACTING ESPRESSO
• Place pre-warmed cup(s) beneath the
portafilter spouts and press the 1 CUP
or 2 CUP button.
• As a guide, the espresso will start
to flow after 9–14 seconds (this includes
pre-infusion time) and should be the
consistency of warm dripping honey.
• If the espresso starts to flow before
9 seconds, the grind is too coarse. This
is an UNDER EXTRACTED shot. Adjust
the grind size slightly finer.
• If the espresso starts to drip or flow after
14 seconds, then the grind is too fine.
This is an OVER EXTRACTED shot.
Adjust the grind size slightly coarser.
A great espresso is about achieving the
perfect balance between sweetness, acidity
and bitterness.
The flavour of your coffee will depend on
many factors, such as the type of coffee
beans, degree of roast, freshness, coarseness
or fineness of the grind.
Experiment by adjusting these factors
just one at a time to achieve the taste
of your preference.
EXTRACTION GUIDE
EXTRACTION
TYPES GRIND SHOT DURATION
OVER-EXTRACTED
(bitter • astringent)
Too
Fine
Over
45secs
BALANCED Optimum Between
15-40secs
UNDER-EXTRACTED
(underdeveloped • sour)
Too
Coarse
Less than
15secs
HINTS & TIPS
If machine is run continuously for
30 minutes, allow machine to cool for
3 minutes before each use.
COFFEE MAKING TIPS & PREPARATION
TEXTURING MILK
The machine allows you to texture milk both
automatically and manually.
Automatic Hands-Free Milk Texturing:
• Set Milk Temperature: Press the SELECT
dial to toggle to the milk temperature
function, as indicated by the flashing
milk temperature. Rotate SELECT dial to
the desired milk temperature, then press
the dial to select.
• Set Milk Texture: Press the SELECT dial
to toggle to the milk texture function, as
indicated by the flashing milk texture
triangle. Rotate SELECT dial towards
'CAPP' for more texture or 'LATTE' for
less texture, then press the dial to select.
• Always start with fresh cold milk.
• Fill milk jug to below the spout position.
At a minimum, there should be enough
milk to cover the steam wand seal.
• To remove any condensed water from the
system, ensure the steam wand is
in the down position over the drip tray
then momentarily lift the steam lever.
• Lift steam wand and insert into milk jug.
Lower steam wand, ensuring it is fully
down. The milk jug should rest on the
drip tray.
• Press down and release steam lever to
start automatic milk texturing.
• Steam LCD will display the temperature
of the milk as it heats.
• Milk texturing will automatically
stop when the selected temperature
is reached.
• Lift and remove steam wand from the
milk jug.
• Wipe the wand and tip with a damp
cloth. Lower steam wand to the down
position and the wand will automatically
purge.
HINTS & TIPS
For optimum milk texturing
performance it is critical that the holes
around the steam tip are clear. Even
partially blocked holes may affect the
ability of the steam wand to produce
sufficient foam.
Always wipe the wand and tip with a
damp cloth BEFORE returning the
wand to the down position. Wiping
the wand will remove the majority of
milk and allow the automatic purge
feature to more effectively remove any
residual milk.
• Tap the jug on the counter-top to
collapse any bubbles.
• Swirl the jug to polish and re-integrate
the texture.
• Pour milk directly into the espresso.
• The key is to work quickly, before
the milk begins to separate.
Manual Milk Texturing
Auto milk texturing and auto shut-off are
disabled during manual milk texturing
mode.
• Always start with fresh cold milk.
• Fill milk jug to below the spout position.
• To remove any condensed water from
the system, ensure the steam wand is in
the down position over the drip tray then
momentarily lift the steam lever.
• Insert the steam tip 1–2cm below the
surface of the milk close to the right
hand side of the jug at the 3 o’clock
position.
• Lift the steam lever to start the flow
of steam.
• Keep the tip just under the surface of the
milk until the milk is spinning clockwise,
producing a vortex (whirlpool effect).

31 32
PAGE HEADER.....
COFFEE MAKING TIPS & PREPARATION
• With the milk spinning, slowly lower the
jug. This will bring the steam tip to the
surface of the milk and start to introduce
air into the milk. You may have to gently
break the surface of the milk with the tip
to get the milk spinning fast enough.
• Keep the tip at or slightly below the
surface, continuing to maintain the
vortex. Texture the milk until sufficient
volume is obtained.
• Lift the handle of the jug to lower the tip
beneath the surface, but keep the vortex
of milk spinning. Use the steam LCD
to monitor the milk temperature. We
recommend 55°C–65°C.
• Move the steam lever to the centre OFF
position BEFORE lowering the jug and
taking the tip out of the milk.
• Wipe the wand and tip with a damp
cloth. Lower steam wand to the down
position and the wand will automatically
purge.
• Tap the jug on the counter-top to
collapse any bubbles.
• Swirl the jug to polish and re-integrate
the texture.
• Pour milk directly into the espresso.
• The key is to work quickly, before the
milk begins to separate.
COFFEE BEAN HINTS & TIPS
• Fresh, quality coffee beans will give
you the best possible extraction.
• We recommend quality 100%
Arabica beans with a ‘Roasted On’
date stamped on the bag, not a
‘Best Before’ or ‘Use By’ date.
• Coffee beans are best consumed
between 5-20 days after the
‘Roasted On’ date. Ideally only
grind directly before the extraction
to maximise flavour.
• Buy coffee beans in small batches
to reduce the storage time.
• Store coffee beans in a cool, dark
and dry container. Vacuum seal
if possible.
CARE & CLEANING
CLEANING CYCLE
• CLEAN ME! will be displayed on
the LCD to indicate when a cleaning
cycle is required (after approx. 200
shots). The cleaning cycle cleans the
shower screen and back-flushes the
group head.
• Insert the supplied grey silicone
cleaning disc, followed by 1 cleaning
tablet into the filter basket.
• Lock the portafilter into the group head.
• Ensure the water tank is filled with cold
water and the drip tray is empty.
• Press the MENU button and rotate
SELECT dial until 'CLEAN CYCLE' and
'PUSH' are displayed on the LCD.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
MENU
EXIT
• Press the SELECT dial to start the
cleaning cycle.
• The LCD will display a countdown timer
showing remaining time for the cleaning
cycle in seconds.
• When the cleaning cycle has finished,
remove the portafilter and ensure the
tablet has completely dissolved. If the
tablet has not dissolved, repeat these
steps, without inserting a new tablet.
• Rinse the filter basket and portafilter
thoroughly before use.
• Extract an espresso to "season" the
machine and purge the system of
any remaining cleaner.
INSTALLING THE WATER FILTER
• Discard the used water filter. Soak a new
filter in a cup of water for 5 minutes,
then rinse under cold running water.
• Wash the filter holder with cold water,
taking specific care to rinse the stainless
steel mesh.
• Insert the filter into the two parts of the
filter holder.
• To install the assembled filter holder
into the water tank, align the base of the
filter holder with the adapter inside the
water tank. Push down to lock into place.
• Fill the water tank with cold water before
sliding back into position at the back of
the machine and locking into place.
NOTE
Visit www.sageappliances.co.uk or
contact Sage Customer Service Centre
0808 178 1650 to purchase water filters.

Burr brush
Tamp removal
magnet
Grind outlet
brush
33 34
PAGE HEADER..... PAGE HEADER.....
13
Replace & lock
hopper
Remove beans Run grinder until empty Unlock & remove
hopper
Remove upper
burr
Unlock hopper
1 2 3 4 5
6
Clean lower
burr with
burr brush
Remove tamping
fan with tamp
removal magnet
Clean upper
burr with
burr brush
7 88 9
Clean grind
outlet with grind
outlet brush
10
Replace tamping
fan by hand
11
Push upper
burr firmly into
position
12
Lock upper burr
14
Insert hopper
15
Lock hopper
CLEANING CONICAL BURRS
Regular cleaning helps the burrs achieve consistent grinding results which is especially
important when grinding for espresso.
CARE & CLEANING
CLEANING THE STEAM WAND
IMPORTANT
After every use, thoroughly wipe the
steam wand and tip with a damp cloth
& purge immediately. Failure to clean
the steam wand may affect the milk
texturing performance.
• If any of the holes in the tip of the steam
wand become blocked, ensure the steam
lever is in the centre OFF position and
unblock using the steam tip cleaning
tool. Even partially blocked holes may
affect the ability of the steam wand to
produce sufficient foam volume.
• If steam wand remains blocked, remove
the tip and soak together with steam
wand using the provided steam wand
cleaning powder (instructions below).
Screw tip back onto the steam wand
after rinsing.
• The steam wand can be left immersed in
the milk jug filled with water when not
in use to reduce the risk of blockages.
Steam Wand Cleaning Powder
1. Add 1 packet into an empty milk jug.
2. Add 1 cup (240ml) hot water into
milk jug.
3. Remove steam tip and place with
steam wand into jug.
4. Leave to soak for 20 minutes.
5. Clean, rinse and replace steam tip.
Place wand back into the jug and
activate steam for 10 seconds.
6. Allow to soak for 5 minutes.
7. Activate steam several times to
purge the steam wand, then rinse
the wand thoroughly.
CARE & CLEANING
8. Wipe the steam wand dry with a
clean cloth.
9. Discard solution & rinse jug
thoroughly.
NOTE
If an alternative cleaning solution is
used, please follow the instructions
specified.
Please ensure the cleaning solution
is food safe and suitable for stainless
steel and silicon products.
STEAM WAND SPARE PARTS
• Please exercise care when cleaning the
steam wand to avoid damaging or losing
the silicone seals.
• If the seals do become damaged
however, replace them with the supplied
steam wand tip, gasket and 'O' ring.
• For additional advice please contact
Sage Customer Service Centre on
0844 334 5110.
Assembly
Gasket
'O' Ring
Steam Wand
Tip

35 36
CLEANING THE FILTER BASKET
AND PORTAFILTER
• The filter basket and portafilter should
be rinsed under hot water after each
coffee making session to remove all
residual coffee oils.
• If the holes in the filter basket become
blocked, dissolve a cleaning tablet in
hot water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
CLEAR WATER BACKFLUSH
• After each coffee making session
we recommend doing a clear water
backflush before you turn off the
machine. Empty drip tray. Insert the
cleaning disc into the filter basket then
insert the portafilter into the group
head. Press the 2 CUP button and allow
pressure to build for 20secs, then press
to stop and release pressure. Repeat this
5 times to purge any fine coffee grounds
and residual coffee oils from the brew
water paths.
CLEANING THE SHOWER SCREEN
• The group head interior and shower
screen should be wiped with a damp cloth
to remove any ground coffee particles.
• Periodically, run hot water through the
group head with the filter basket and
portafilter in place, but without ground
coffee. This will remove any residual
ground coffee particles from the
shower screen.
CARE & CLEANING
CLEANING THE DRIP TRAY
& STORAGE TRAY
• The drip tray should be removed,
emptied and cleaned after each use or
when the drip tray indicator is showing
Empty Me!
• Remove grill from the drip tray. Wash
the drip tray in warm soapy water.
The Empty Me! indicator can also be
removed from the drip tray.
• The storage tray can be removed and
cleaned with a soft, damp cloth (do not
use abrasive cleansers, pads or cloths
which can scratch the surface).
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
• The outer housing and cup warming tray
can be cleaned with a soft, damp cloth.
Polish with a soft, dry cloth. Do not use
abrasive cleansers, pads or cloths which
can scratch the surface.
NOTE
Do not clean any of the parts or
accessories in the dishwasher.
DESCALE (dESc)
Use this function to access the step by step
descale procedure on the grind LCD.
CAUTION
Never open DESCALE ACCESS valves
while machine is still hot. Always
turn off the machine and allow to cool
for at least 1 hour prior to starting
descale process.
CAUTION
During descale process, water may
flow through group head and the drip
tray will fill with water.
Step 1 – Prepare for Descale
a) Ensure drip tray is empty and fully
inserted into position.
b) Ensure the machine is off and has
cooled for at least 1 hour. With the
machine off, press and hold the 1 CUP
button, then press and hold the POWER
button together for 3 seconds to access
Advanced Features.
c) Rotate SELECT dial to 'dESc' then press
SELECT dial.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
CARE & CLEANING
Step 2 – Empty Boilers
During Step 2 procedure, the grind LCD
will display '02' and the main LCD will
display 'PUSH'.
a) Remove the grey silicone cover on the
lower front panel marked DESCALE
ACCESS. Place a cloth over the drip tray
to stop steam escaping.
REMOVE
b) Use a flat-head screwdriver to rotate the
right screw counter-clockwise until the
valve is fully open. As the valve opens,
steam may be released.
CAUTION
HOT WATER & STEAM
c) Next, repeat the above process on the
left screw. As the valve is opened, water
may begin flowing into the drip tray.
d) Allow valves to remain open until no
more water or steam escapes.

37 38
e) Close both valves by rotating screws
clock-wise until seated. Do not
overtighten screws to avoid damaging
the valves.
f) Empty drip tray and reinsert into
position. Use caution as the drip tray
may be hot due to the water and steam
from the boilers.
g) Empty water tank, remove water filter.
h) Empty descale solution into water tank,
then top with cold water to MAX line,
(if an alternative cleaning solution is
used, please follow the manufacturer's
instructions accordingly). Replace and
lock water tank back into position at the
back of the machine.
NOTE
If water tank has not been removed
then replaced or is empty, water tank
LED will flash 5 times, the machine
will beep 3 times and 'FILL TANK' will
be displayed on the LCD.
i) Press SELECT dial to proceed to the
next step.
NOTE
If boilers are not empty, the machine
will beep 3 times, the downlights
will flash 5 times and 'VALV' will be
displayed on the LCD.
CARE & CLEANING
Step 3 – Begin Descale
During Step 3 procedure, the grind LCD
will display '03'.
a) 20 minute timer will begin. Machine
will fill boilers with descale solution and
heat to temperature. During this time,
water may flow through the group head.
Wait for countdown timer to reach 0:00.
This allows solution to dissolve scale
build-up.
Step 4 – Empty Descale Solution
During Step 4 procedure, the grind LCD
will display '04' and the main LCD will
display 'PUSH'.
a) Empty water tank then rinse and fill
with clean water to the MAX line.
Replace and lock water tank back into
position at the back of the machine.
b) Place a cloth over the drip tray to stop
steam escaping.
c) Use a flat-head screwdriver to rotate the
right screw counter-clockwise until the
valve is fully open. As the valve opens,
steam may be released.
CAUTION
HOT WATER & STEAM
d) Next, repeat the above process on the
left screw. As the valve is opened, water
may begin flowing into the drip tray.
e) Allow valves to remain open until no
more water or steam escapes.
f) Close both valves by rotating screws
clock-wise until seated. Do not
overtighten screws to avoid damaging
the valves.
CARE & CLEANING
g) Empty drip tray and reinsert into
position. Use caution as the drip tray
may be hot due to the water and steam
from the boilers.
h) Press SELECT dial to proceed to next
step.
Step 5 – Fill Boilers
During Step 5 procedure, the grind LCD
will display '05'.
a) 5 minute timer will begin. During this
time, water may flow through the group
head. Wait for countdown timer to
reach 0:00. This allows any remaining
solution to be removed from system.
Step 6 – Flush Boilers
During Step 6 procedure, the grind LCD will
display '06' and the main LCD will display
'PUSH'.
a) Empty and rinse water tank. Assemble
new water filter into tank.
b) Fill water tank with cold water to MAX
line. Replace and lock water tank back
into position at the back of the machine.
c) Ensure drip tray is empty and fully
inserted into position.
d) Place a cloth over the drip tray to stop
steam escaping.
e) Use a flat-head screwdriver to rotate the
right screw counter-clockwise until the
valve is fully open. As the valve opens,
steam may be released.
CAUTION
HOT WATER & STEAM
f) Next, repeat the above process on the
left screw. As the valve is opened, water
may begin flowing into the drip tray.
g) Allow valves to remain open until no
more water or steam escapes.
h) Close both valves by rotating screws
clock-wise until seated. Do not
overtighten screws to avoid damaging
the valves. Replace the grey silicone
cover over the valves.
i) Empty drip tray and reinsert into
position. Use caution as the drip tray
may be hot due to the water and steam
from the boilers.
j) Press SELECT dial to complete descale
procedure. Machine will heat up and is
ready to use once operating temperature
(STANDBY mode) is reached.

39 40
PAGE HEADER..... PAGE HEADER.....
PROBLEM POSSIBLE CAUSE WHAT TO DO
Motor starts but no ground
coffee coming from
grind outlet
• No coffee beans in bean
hopper.
• Grinder/bean hopper
is blocked.
• Coffee bean may have
become stuck in hopper.
• Fill bean hopper with
fresh coffee beans.
• Remove bean hopper.
Inspect bean hopper
& grinding burrs for
blockage. Replace parts
and try again.
Motor starts but operates
with a loud ‘racket’ noise
• Grinder is blocked
with foreign item or
chute is blocked.
• Moisture clogging
grinder.
• Remove bean hopper,
inspect burrs & remove
any foreign body.
• Clean the burrs and grind
outlet, see page 33.
• Leave burrs to dry
thoroughly before
re-assembling. It is
possible to use a hair
dryer to blow air into the
burr area to quicken the
drying process.
Unable to lock bean
hopper into position
• Coffee beans obstructing
bean hopper locking
device.
• Remove bean hopper.
Clear coffee beans
from top of burrs.
Re-lock bean hopper into
position.
Portafilter overfills • Tamping fan was
removed for cleaning
and not replaced.
• Check that the tamping
fan is in position and
mounted correctly to the
drive shaft, page 33.
Emergency stop? • Rotate the portafilter to
the left to stop
the auto grind, dose &
tamp function.
• Unplug power cord
from power outlet.
There is an alert on the
LCD eg. 'OVERHEAT
PLEASE WAIT',
'HEATING' etc.
See page 25 for list of
alerts.
If problem persists,
contact Sage Customer
Service Centre on
0808 178 1650 or visit
www.sageappliances.co.uk
TROUBLESHOOTING TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder running
continuously
• No beans in hopper. • Fill hopper with beans.
• Rotate the portafilter
to the left to stop the
auto grind, dose & tamp
function.
• Tamping fan has been
removed.
• Check that the tamping
fan is in position and
mounted correctly to
the drive shaft, page 33.
Espresso runs out around
the edge of the portafilter
and/or
Portafilter comes out of
the group head during an
extraction
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is
rotated to the right until
the handle is past the
centre and is securely
locked in place. Rotating
past the centre will not
damage the silicone seal.
• There are coffee grounds
around the filter basket
rim.
Clean excess coffee from
the rim of the filter basket
after grinding to ensure a
proper seal in group head.
• Filter basket rim is wet or
underside of portafilter
lugs are wet. Wet surfaces
reduce the friction
required to hold the
portafilter in place whilst
under pressure during an
extraction.
Always ensure filter
basket and portafilter
are dried thoroughly
before filling with coffee,
tamping and inserting
into the group head.
Issues with the Auto Start
feature
• Clock not set or clock is
set with incorrect time.
Check that the clock and
Auto Start time have been
programmed correctly.
The LCD will display a
clock icon when the Auto
Start time is programmed.
ERR error message
on LCD
• A major fault has occured
and machine cannot
operate.
Contact Sage Customer
Service Centre on
0844 334 5110.