Heyrex C7 User manual

User Manual

Contents
About Heyrex ............................................................................................................. 3
Contents of the Box.................................................................................................... 4
The Hardware............................................................................................................. 5
Setting up your Heyrex Monitoring System ................................................................ 6
Setup Diagram............................................................................................................ 8
Changing the Batteries ............................................................................................... 9
Troubleshooting and Support................................................................................... 10
Warranty Information .............................................................................................. 10
Compliance Information.......................................................................................11/12
[e-mail]

About Heyrex
Heyrex is a revolutionary new way to monitor your dog’s wellbeing.
It captures your dog’s behaviour 24/7 and reports online.
Simply set up your dog’s profile online at www.heyrex.com/setup and attach
the biosensor to your dog’s collar to obtain peace of mind.
The biosensor collects information about your dog’s activity and behavior and
uploads it to the receiver. The receiver sends the information to the Heyrex servers
which analyse the information and then displays it in graphs for you to view online.
Heyrex can be used for monitoring general wellbeing or as a tool to identify potential
signs of specific health conditions such as skin conditions, joint disorders, heart
conditions, obesity and weight loss, behaviour problems and much more.
With Heyrex your dog’s profile can be linked to your vet for even greater peace of
mind. Heyrex can automatically advise your vet of any behaviour changes your dog
encounters.
To learn more about Heyrex please visit www.heyrex.com

Contents of the Box
Complete Heyrex Biometric System
Biosensor capsule with surround
Collar adaptor
Batteries
Receiver unit
Network cable
Aerial
Power adaptor
Heyrex Additional/Replacement Biosensor Capsule
Biosensor capsule with surround
Collar adaptor
Batteries
Heyrex Additional/Replacement Receiver
Receiver unit
Network cable
Aerial
Power adaptor
[e-mail]

The Hardware
Biosensor Capsule
The biosensor capsule gets attached to your dog's collar and positioned under its
chin. It uses biometric technology to monitor and record your dog's activity and
behaviour.
When the biosensor comes within range of a Receiver it will transfer its information
to the Receiver. The biosensor can hold up to 7 days of information in its memory. If
the biosensor does become full, it will stop recording until it is able to upload the
data to a receiver.
The biosensor capsule is sold in a waterproof condition.
Additional and replacement biosensors are sold separately.
Receiver
The Receiver is an Ethernet device that plugs into your router or modem and
communicates with the Heyrex biosensor wirelessly. When a biosensor comes within
range of a Receiver it will transfer all of its stored information to that Receiver which
then uploads it to the Heyrex servers, via your internet connection.
Any biosensor can upload to any Receiver. All data is sent with each dog's unique
device code so that it can be identified. However, no personally identifiable
information is included. Please note that this feature may mean that on rare
occasions your dog's data will be uploaded via another user's Receiver while on
other occasions data belonging to other dogs may be uploaded via your Receiver.

Setting up your Heyrex Monitoring System
You must go to www.heyrex.com/setup to complete your setup online.
Please DO NOT setup or plug in any hardware until the online setup instructions
advise you to do so.
Step One: Create your account. Enter your details as the owner of the dog.
Step Two: Set up your Receiver.
1. Screw the white aerial firmly into place on the side of the Receiver.
2. Connect the white network cable into a spare socket on your
router/broadband modem.
3. Insert the other end of the cable into the Receiver network socket.
4. Plug the Receiver power adapter into a wall outlet.
5. Put the other end of the power cable into the end of the Receiver unit.
6. Watch the blue and green lights on the side of the Receiver, next to the aerial.
During start up, the blue light will flash repeatedly, then the green light.
Once the green light turns on (and stays on), your setup is complete.
PLEASE NOTE: Any changes or modifications to the equipment could void your authority to
operate the equipment under the laws of your country.
1. You must set up and use the Receiver correctly. i.e. lying flat with aerial pointing
upwards. (see diagram)
2. You must use the power adaptor supplied. It is acceptable to use a replacement
Category 5, 5e or 6 network cable.
3. You must use the aerial provided and attach it correctly.
4. The Receiver must be set up at least 20cm away from people and other electronic
devices including your wireless router.
5. Do not attach any accessory, aerial or other device to the Receiver that has not been
provided by Heyrex.
Step Three: Enter your dog’s details into the sign-up portal www.heyrex.com
[e-mail]

Step Four: Set up your biosensor.
Remove the biosensor from the surround
1. Turn the biosensor capsule and casing over so you are looking at the back side
(without the Heyrex logo).
2. At the top and bottom of the casing is a small horizontal gap. Use fingers to
separate the two pieces of the casing which will release the white biosensor
unit.
3. Lift the white biosensor capsule from the surround.
Please answer the questions online and follow the instructions specific to your
biosensor.
Step Five: Attach the biosensor to your dog. Ensure it is sitting under your dog’s chin
and that you can see the Heyrex logo up the right way.
Step Six: Select your vet clinic and choose your plan. If your vet clinic is not listed
you can recommend a clinic you would like us to approach about becoming a Heyrex
clinic.
Step Seven: If you are leasing your Heyrex from your vet hospital, once you agree to
the terms & conditions your set-up is complete. If you own your Heyrex you will be
directed to a Paypal page to set up your monthly monitoring subscription fee.

Setup Diagram
[e-mail]

Changing the Batteries
For a video clip showing how to change the batteries please go to
www.heyrex.com/support
They Heyrex biosensor capsule takes two (2) CR2032 batteries.
These can be purchased at most battery outlets and supermarkets.
Step One: Remove the biosensor from the surround
Step Two: Turn the biosensor capsule and casing over so you are looking at the back
side (without the Heyrex logo).
Step Three: At the top and bottom of the casing is a small horizontal gap. Use
fingers to separate the biosensor casing and lift the white biosensor capsule from
the surround.
Step Four: Using a small Philips screw driver, unscrew the screws and remove the
battery cap.
Please Note: The batteries are not inserted in the common manner.
Place the two batteries with their positive (+) sides pressed together and insert them between the
battery terminals.
Step Five: Replace the battery cap and tighten the screws ensuring the rubber
gasket is flat against the lid. The screws should be finger tight only, be careful not to
over tighten them.
Option: Replacing your biosensor.
If you would prefer to purchase a new biosensor rather than changing batteries,
simply to www.heyrex.com to purchase a single unit (you do not have to buy a whole
pack).

Troubleshooting and Support
For information on troubleshooting and for support please visit
www.heyrex.com/support
This online section is an information hub which should answer any of your questions
and includes videos for your reference.
If you wish to contact Heyrex Ltd please do so at [e-mail]
Warranty Information
Your Heyrex hardware comes with a 12-month limited warranty.
Proof of purchase is required.
For all warranty enquires please contact Heyrex directly at [e-mail]
[e-mail]

Compliance Information
FCC Warnings for Receiver Model R3 (FCC ID: RGZ-R3).
Changes or modifications not expressly approved by Heyrex Limited could void the user’s authority to
operate the equipment. The device must be used with the antenna supplied. Do not connect other
antennas, amplifiers or RF equipment to this device.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that the interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that of the receiver.
RF Exposure Warning
The transceiver described here emits radio frequency energy. Although the power level is low, the
concentrated energy extremely close to the antenna may pose a health hazard. Do not allow people to
come closer than 20 cm to the antenna when the transmitter is operating.
Additional information on RF exposure is available on the Internet at http://www.fcc.gov/encyclopedia/oet-
bulletins-line
Industry Canada Statement (modèle R3):
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two
conditions:
1. this device may not cause interference and
2. this device must accept any interference, including interference that may cause undesired operation
of the device.
This class B digital apparatus complies with Canadian ICES-003
This equipment should be installed and operated with a minimum distance of 20 cm between the
radiator and your body.
Avis d’Industrie Canada (modèle R3):
Cet appareil est conforme à la norme CNR-210 des règlements d’Industrie Canada. Son
fonctionnement est sujet aux deux conditions suivantes:
1. Cet appareil ne doit pas provoquer d’interférences et
2. Cet appareil doit accepter toutes les interférences, y compris celles pouvant entraîner son
dysfonctionnement.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada
Cet équipement doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et votre
corps.

FCC Warnings for Biosensor Model C7 (FCC ID: RGZ-C7).
Changes or modifications not expressly approved by Heyrex Limited could void the user’s authority to
operate the equipment
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
3. This device may not cause interference, and
4. This device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that the interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that of the receiver.
The biosensor capsule has been tested in accordance with Title 47 CFR Section 2.1093 and does not
present a radio frequency hazard to you or your animal.
Industry Canada Statement (modèle C7):
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following
two conditions:
1. this device may not cause interference and
2. this device must accept any interference, including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth
for an uncontrolled environment.
Avis d’Industrie Canada (modèle C7):
Cet appareil est conforme à la norme CNR-210 des règlements d’Industrie Canada. Son fonctionnement est
sujet aux deux conditions suivantes:
1. Cet appareil ne doit pas provoquer d’interférences et
2. Cet appareil doit accepter toutes les interférences, y compris celles pouvant entraîner son
dysfonctionnement.
Avis d’Industrie Canada sur l’exposition aux Rayonnements: Cet appareil est conforme aux