HIK VISION DS-2CD6924G0-IHS User manual

Network Camera User Manual
0
User Manual
UD15753B
Network Camera

Network Camera User Manual
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User Manual
© 2019 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
This Manual is the property of Hangzhou Hikvision Digital Technology Co., Ltd. or its
affiliates (hereinafter referred to as "Hikvision"), and it cannot be reproduced,
changed, translated, or distributed, partially or wholly, by any means, without the
prior written permission of Hikvision. Unless otherwise expressly stated herein,
Hikvision does not make any warranties, guarantees or representations, express or
implied, regarding to the Manual, any information contained herein.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures,
charts, images and all other information hereinafter are for description and
explanation only. The information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons. Please find the latest
version of this Manual at the Hikvision website (http://www.hikvision.com).
Please use this Manual with the guidance and assistance of professionals trained in
supporting the Product.
Trademarks Acknowledgement
 and other Hikvision’s trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective
owners.
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI Logo are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc. in the United States and other countries.
LEGAL DISCLAIMER
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND
THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE
PROVIDED "AS IS" AND "WITH ALL FAULTS AND ERRORS". HIKVISION MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR

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PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL,
OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF
SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF
CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE,
IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT
SECURITY RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR
ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM
CYBER-ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY
RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF
REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS,
AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO
THE APPLICABLE LAW. ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS
PRODUCT IN A MANNER THAT DOES NOT INFRINGE ON THE RIGHTS OF THIRD
PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL
PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL
NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE
DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY
ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE
NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES.

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IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE
LAW, THE LATER PREVAILS. Safety Instruction
These instructions are intended to ensure that the user can use the product correctly
to avoid danger or property loss.
The precaution measure is divided into ‘Warnings’ and ‘Cautions’:
Warnings: Serious injury or death may be caused if any of these warnings are
neglected.
Cautions: Injury or equipment damage may be caused if any of these cautions are
neglected.
Warnings Follow these safeguards to
prevent serious injury or death.
Cautions Follow these precautions to
prevent potential injury or material
damage.
Warnings:
Please adopt the power adapter which can meet the safety extra low voltage
(SELV) standard. And source with 12 VDC or 24 VAC (depending on models)
according to the IEC60950-1 and Limited Power Source standard.
To reduce the risk of fire or electrical shock, do not expose this product to rain or
moisture.
This installation should be made by a qualified service person and should
conform to all the local codes.
Please install blackouts equipment into the power supply circuit for convenient
Notice:
If camera fails to synchronize local time with that of the network, you need to set
up camera time manually. Visit the camera and enter system setting interface for
time setting.

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supply interruption.
Please make sure that the ceiling can support more than 50(N) Newton gravities
if the camera is fixed to the ceiling.
If the product does not work properly, please contact your dealer or the nearest
service center. Never attempt to disassemble the camera yourself. (We shall not
assume any responsibility for problems caused by unauthorized repair or
maintenance.)
Cautions:
Make sure the power supply voltage is correct before using the camera.
Do not drop the camera or subject it to physical shock.
Do not touch sensor modules with fingers. If cleaning is necessary, use a clean
cloth with a bit of ethanol and wipe it gently. If the camera will not be used for
an extended period of time, put on the lens cap to protect the sensor from dirt.
Do not aim the camera lens at the strong light such as sun or incandescent lamp.
The strong light can cause fatal damage to the camera.
The sensor may be burned out by a laser beam, so when any laser equipment is
being used, make sure that the surface of the sensor not be exposed to the laser
beam.
Do not place the camera in extremely hot, cold temperatures (refer to product
specification for working temperature), dusty or damp environment, and do not
expose it to high electromagnetic radiation.
To avoid heat accumulation, ensure there is good ventilation to the device.
Keep the camera away from water and any liquids.
While shipping, pack the camera in its original, or equivalent, packing materials.
Or packing the same texture.
Improper use or replacement of the battery may result in hazard of explosion.
Please use the manufacturer recommended battery type.
Notes:

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For the camera supports IR, you are required to pay attention to the following
precautions to prevent IR reflection:
Dust or grease on the dome cover will cause IR reflection. Please do not remove
the dome cover film until the installation is finished. If there is dust or grease on
the dome cover, clean the dome cover with clean soft cloth and isopropyl
alcohol.
Make certain the installation location does not have reflective surfaces of objects
too close to the camera. The IR light from the camera may reflect back into the
lens causing reflection.
The foam ring around the lens must be seated flush against the inner surface of
the bubble to isolate the lens from the IR LEDS. Fasten the dome cover to
camera body so that the foam ring and the dome cover are attached seamlessly.

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Table of Contents
Chapter 1 System Requirement............................................................................9
Chapter 2 Network Connection..........................................................................10
Setting the Network Camera over the LAN...................................................... 10
Wiring over the LAN........................................................................................................10
Activating the Camera ....................................................................................................11
(Optional) Setting Security Question ..............................................................................18
Setting the Network Camera over the WAN .................................................... 18
Static IP Connection........................................................................................................18
Dynamic IP Connection...................................................................................................19
Chapter 3 Access to the Network Camera ..........................................................22
Accessing by Web Browsers............................................................................ 22
Accessing by Client Software .......................................................................... 23
Chapter 4 Live View...........................................................................................25
Live View Page............................................................................................... 25
Starting Live View .......................................................................................... 26
Recording and Capturing Pictures Manually.................................................... 27
Live View Quick Setup.................................................................................... 27
Operating PTZ Control.................................................................................... 28
PTZ Control Panel............................................................................................................28
Setting/Calling a Preset ..................................................................................................30
Setting/Calling a Patrol ...................................................................................................31
Chapter 5 Network Camera Configuration .........................................................32
Configuring Local Parameters ......................................................................... 32
Configure System Settings .............................................................................. 34
Configuring Basic Information ........................................................................................34
Configuring Time Settings...............................................................................................35
Configuring RS232 Settings.............................................................................................37
Configuring RS485 Settings.............................................................................................38
Configuring DST Settings.................................................................................................39
Configuring Image Stitching............................................................................................40
Open Source Software License .......................................................................................42
Maintenance ................................................................................................. 42
5.3.1 Upgrade & Maintenance ................................................................................................42
Log ..................................................................................................................................44
System Service ................................................................................................................45
Security Settings ............................................................................................ 46

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Authentication ................................................................................................................46
IP Address Filter ..............................................................................................................46
Security Service...............................................................................................................48
User Management ......................................................................................... 49
User Management ..........................................................................................................49
Security Question ...........................................................................................................51
Online Users....................................................................................................................52
Chapter 6 Network Settings...............................................................................52
Configuring Basic Settings .............................................................................. 52
Configuring TCP/IP Settings ............................................................................................52
Configuring DDNS Settings..............................................................................................54
Configuring PPPoE Settings............................................................................................. 56
Configuring Port Settings ................................................................................................56
Configure NAT (Network Address Translation) Settings..................................................58
Configure Advanced Settings.......................................................................... 59
Configuring SNMP Settings ............................................................................................. 59
6.2.2 Configuring FTP Settings .................................................................................................62
6.2.3 Configuring Email Settings ..............................................................................................64
HTTPS Settings ................................................................................................................66
Configuring QoS Settings ................................................................................................69
Configuring 802.1X Settings............................................................................................70
Integration Protocol........................................................................................................71
Network Service..............................................................................................................72
6.2.9 Configuring HTTP Listening.............................................................................................73
Chapter 7 Video/Audio Settings.........................................................................74
Configuring Video Settings ............................................................................. 74
Configuring Audio Settings ............................................................................. 77
Display Info. on Stream .................................................................................. 78
Configuring Target Cropping ........................................................................... 79
Chapter 8 Image Settings ..................................................................................80
Configuring Display Settings ........................................................................... 80
Configuring OSD Settings................................................................................ 84
Configuring Picture Overlay............................................................................ 86
Chapter 9 Event Settings ...................................................................................87
Basic Events................................................................................................... 87
9.1.1 Configuring Alarm Input .................................................................................................87
9.1.2 Configuring Alarm Output ..............................................................................................90
9.1.3 Handling Exception .........................................................................................................91

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Smart Events.................................................................................................. 92
9.2.1 Configuring Audio Exception Detection..........................................................................92
Configuring Scene Change Detection .............................................................................94
Configuring Intrusion Detection .....................................................................................95
Configuring Line Crossing Detection...............................................................................97
Configuring Region Entrance Detection........................................................................100
Configuring Region Exiting Detection ...........................................................................102
Configuring Unattended Baggage Detection ................................................................104
Configuring Object Removal Detection ........................................................................106
People Density............................................................................................. 108
9.3.1 Rule...............................................................................................................................108
9.3.2 Data Upload ..................................................................................................................110
9.3.3 Advanced Configuration ...............................................................................................111
9.3.4 Parameters....................................................................................................................112
Chapter 10 Storage Settings ..............................................................................113
Configuring Record Schedule ........................................................................ 113
Configure Capture Schedule ......................................................................... 115
Configuring Net HDD.................................................................................... 117
Chapter 11 Playback .........................................................................................121
Chapter 12 Picture ............................................................................................123
Appendix 125
Appendix 1 SADP Software Introduction................................................................... 125
Appendix 2 Port Mapping......................................................................................... 128
Appendix 3 .............................................................................................................. 130
Device Communication Matrix ................................................................................. 130
Device Command..................................................................................................... 130

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Chapter 1 System Requirement
Operating System
Microsoft Windows XP and above version
Mac OS X 10.8 and above version
CPU
3.0 GHz or higher
RAM
1G or higher
Display
1024×768 resolution or higher
Web Browser
Internet Explorer 8.0 and above version, Mozilla Firefox 30.0-51, Google Chrome
31.0-44 and Apple Safari 8.0 -11.0
Note:
For Google Chrome 45 and its above version or Mozilla Firefox 52 and its above
version which are plug-in free, Picture and Playback functions are hidden.
To use mentioned functions via web browser, change to their lower version, or
change to Internet Explorer 8.0 and above version.

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Chapter 2 Network Connection
Note:
You shall acknowledge that the use of the product with Internet access might be
under network security risks. For avoidance of any network attacks and
information leakage, please strengthen your own protection. If the product does
not work properly, please contact with your dealer or the nearest service center.
To ensure the network security of the network camera, we recommend you to
have the network camera assessed and maintained termly. You can contact us if
you need such service.
Before you start:
If you want to set the network camera via a LAN (Local Area Network), please
refer to Section 2.1 Setting the Network Camera over the LAN.
If you want to set the network camera via a WAN (Wide Area Network), please
refer to Section 2.2 Setting the Network Camera over the WAN.
Setting the Network Camera over the LAN
Purpose:
To view and configure the camera via a LAN, you need to connect the network
camera in the same subnet with your computer, and install the SADP or iVMS-4200
software to search and change the IP of the network camera.
Note: For the detailed introduction of SADP, please refer to Appendix 1.
Wiring over the LAN
The following figures show the two ways of cable connection of a network camera
and a computer:
Purpose:
To test the network camera, you can directly connect the network camera to the

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computer with a network cable as shown in Figure 2-1.
Refer to the Figure 2-2 to set network camera over the LAN via a switch or a
router.
半球
Network Cable
or
Network Camera
Computer
Connecting Directly
网络交换机
半球
Network Cable
Network Cable
or
or
Network Camera Computer
Connecting via a Switch or a Router
Activating the Camera
You are required to activate the camera first by setting a strong password for it
before you can use the camera.
Activation via Web Browser, Activation via SADP, and Activation via Client Software
are all supported.
Activation via Web Browser
Steps:
1. Power on the camera, and connect the camera to the network.
2. Input the IP address into the address bar of the web browser, and click Enter to
enter the activation interface.
Notes:
 The default IP address of the camera is 192.168.1.64.
The computer and the camera should belong to the same subnet.
For the camera enables the DHCP by default, you need to use the SADP software

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to search the IP address.
Activation via Web Browser
3. Create and input a password into the password field.
A password with user name in it is not allowed.
STRONG PASSWORD RECOMMENDED–We highly recommend you create a
strong password of your own choosing (using a minimum of 8 characters,
including at least three of the following categories: upper case letters, lower
case letters, numbers, and special characters) in order to increase the security
of your product. And we recommend you reset your password regularly,
especially in the high security system, resetting the password monthly or
weekly can better protect your product.
4. Confirm the password.
5. Click OK to save the password and enter the live view interface.
Activation via SADP Software
SADP software is used for detecting the online device, activating the camera, and
resetting the password.
Get the SADP software from the supplied disk or the official website, and install the
SADP according to the prompts. Follow the steps to activate the camera.
Steps:

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1. Run the SADP software to search the online devices.
2. Check the device status from the device list, and select the inactive device.
SADP Interface
Note:
The SADP software supports activating the camera in batch. Refer to the user manual
of SADP software for details.
3. Create and input the password in the password field, and confirm the password.
A password with user name in it is not allowed.
STRONG PASSWORD RECOMMENDED–We highly recommend you
create a strong password of your own choosing (using a minimum of 8
characters, including at least three of the following categories: upper
case letters, lower case letters, numbers, and special characters) in
order to increase the security of your product. And we recommend you
reset your password regularly, especially in the high security system,
resetting the password monthly or weekly can better protect your
product.
Note:
You can enable the Hik-Connect service for the device during activation.
4. Click Activate to start activation.
Select inactive device.
Input and confirm
password.

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You can check whether the activation is completed on the popup window. If
activation failed, please make sure that the password meets the requirement and try
again.
5. Change the device IP address to the same subnet with your computer by either
modifying the IP address manually or checking the checkbox of Enable DHCP.
Modify the IP Address
6. Input the admin password and click Modify to activate your IP address
modification.
The batch IP address modification is supported by the SADP. Refer to the user manual
of SADP for details.
Activation via Client Software
The client software is versatile video management software for multiple kinds of
devices.
Get the client software from the supplied disk or the official website, and install the
software according to the prompts. Follow the steps to activate the camera.

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Steps:
1. Run the client software and the control panel of the software pops up, as shown
in the figure below.
Control Panel
2. Click the Device Management icon to enter the Device Management interface, as
shown in the figure below.

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Device Management Interface
3. Check the device status from the device list, and select an inactive device.
4. Click the Activate button to pop up the Activation interface.
5. Create a password and input the password in the password field, and confirm the
password.
A password with user name in it is not allowed.
STRONG PASSWORD RECOMMENDED–We highly recommend you
create a strong password of your own choosing (using a minimum of 8
characters, including at least three of the following categories: upper
case letters, lower case letters, numbers, and special characters) in order
to increase the security of your product. We recommend you reset your
password regularly, especially in the high security system, resetting the
password monthly or weekly can better protect your product.

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Activation Interface (Client Software)
6. Click OK button to start activation.
7. Click the Modify Netinfo button to pop up the Network Parameter Modification
interface, as shown in the figure below.
Modifying the Network Parameters
8. Change the device IP address to the same subnet with your computer by either
modifying the IP address manually or checking the checkbox of Enable DHCP.
9. Input the password to activate your IP address modification.

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(Optional) Setting Security Question
Security question is used to reset the admin password when admin user forgets the
password.
Admin user can follow the pop-up window to complete security question settings
during camera activation. Or, admin user can go to User Management interface to
set up the function.
Setting the Network Camera over the WAN
Purpose:
This section explains how to connect the network camera to the WAN with a static IP
or a dynamic IP.
Static IP Connection
Before you start:
Please apply a static IP from an ISP (Internet Service Provider). With the static IP
address, you can connect the network camera via a router or connect it to the WAN
directly.
Connecting the network camera via a router
Steps:
1. Connect the network camera to the router.
2. Assign a LAN IP address, the subnet mask and the gateway. Refer to Section 2.1.2
for detailed IP address configuration of the network camera.
3. Save the static IP in the router.
4. Set port mapping, e.g., 80, 8000, and 554 ports. The steps for port mapping vary
according to the different routers. Please call the router manufacturer for
assistance with port mapping.
Note: Refer to Appendix 2 for detailed information about port mapping.

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5. Visit the network camera through a web browser or the client software over the
internet.
Accessing the Camera through Router with Static IP
Connecting the network camera with static IP directly
You can also save the static IP in the camera and directly connect it to the internet
without using a router. Refer to Section 2.1.2 for detailed IP address configuration of
the network camera.
Accessing the Camera with Static IP Directly
Dynamic IP Connection
Before you start:
Please apply a dynamic IP from an ISP. With the dynamic IP address, you can connect
the network camera to a modem or a router.
Connecting the network camera via a router
Steps:
1. Connect the network camera to the router.
2. In the camera, assign a LAN IP address, the subnet mask and the gateway. Refer
to Section 2.1.2 for detailed IP address configuration of the network camera.
3. In the router, set the PPPoE user name, password and confirm the password.
4. Set port mapping. E.g. 80, 8000, and 554 ports. The steps for port mapping vary
depending on different routers. Please call the router manufacturer for assistance