HIK VISION UD04294B User manual

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Network Turret Camera
Quick Start Guide
UD04294B

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Quick Start Guide
COPYRIGHT © 2017 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures,
graphs are the properties of Hangzhou Hikvision Digital Technology
Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
This user manual (hereinafter referred to be “the Manual”) cannot
be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of
Hikvision. Unless otherwise stipulated, Hikvision does not make any
warranties, guarantees or representations, express or implied,
regarding to the Manual.
About this Manual
This Manual is applicable to 13xx Network Turret Camera.
The Manual includes instructions for using and managing the
product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The
information contained in the Manual is subject to change, without
notice, due to firmware updates or other reasons. Please find the
latest version in the company website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions. Other trademarks and
logos mentioned below are the properties of their respective
owners.

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Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL
HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE
LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF
DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF
THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL
NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL
RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS
PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE
APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT
THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

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IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
Regulatory Information
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help
FCC Conditions

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This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized European
standards listed under the EMC Directive 2014/30/EU, the RoHS
Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info
2006/66/EC (battery directive): This product
contains a battery that cannot be disposed of as
unsorted municipal waste in the European Union.
See the product documentation for specific battery
information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your
supplier or to a designated collection point. For more information
see: www.recyclethis.info

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Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards
requirements.
Safety Instruction
These instructions are intended to ensure that user can use the
product correctly to avoid danger or property loss.
The precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings
are neglected.
Cautions: Injury or equipment damage may occur if any of the
cautions are neglected.
Warnings
●Proper configuration of all passwords and other security
settings is the responsibility of the installer and/or end-user.
Warnings Follow these
safeguards to prevent
serious injury or death.
Cautions Follow these
precautions to prevent
potential injury or material
damage.

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●In the use of the product, you must be in strict compliance with
the electrical safety regulations of the nation and region. Please
refer to technical specifications for detailed information.
●Input voltage should meet both the SELV (Safety Extra Low
Voltage) and the Limited Power Source with 12 VDC according
to the IEC60950-1 standard. Please refer to technical
specifications for detailed information.
●Do not connect several devices to one power adapter as
adapter overload may cause over-heating or a fire hazard.
●Please make sure that the plug is firmly connected to the power
socket. When the product is mounted on wall or ceiling, the
device shall be firmly fixed.
●If smoke, odor or noise rise from the device, turn off the power
at once and unplug the power cable, and then please contact
the service center.
Cautions
●Make sure the power supply voltage is correct before using the
camera.
●Do not drop the camera or subject it to physical shock.
●Do not touch sensor modules with fingers. If cleaning is
necessary, use clean cloth with a bit of ethanol and wipe it
gently. If the camera will not be used for an extended period,
please replace the lens cap to protect the sensor from dirt.
●Do not aim the camera at the sun or extra bright places.
Blooming or smearing may occur otherwise (which is not a

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malfunction), and affect the endurance of sensor at the same
time.
●The sensor may be burned out by a laser beam, so when any
laser equipment is in using, make sure that the surface of
sensor will not be exposed to the laser beam.
●Do not place the camera in extremely hot, cold (the operating
temperature shall be -10°C to 40°C), dusty or damp locations,
and do not expose it to high electromagnetic radiation.
●To avoid heat accumulation, good ventilation is required for
operating environment.
●Keep the camera away from liquid while in use.
●While in delivery, the camera shall be packed in its original
packing, or packing of the same texture.
●Regular part replacement: a few parts (e.g. electrolytic
capacitor) of the equipment shall be replaced regularly
according to their average enduring time. The average time
varies because of differences between operating environment
and using history, so regular checking is recommended for all
the users. Please contact with your dealer for more details.
●Improper use or replacement of the battery may result in
hazard of explosion. Replace with the same or equivalent type
only. Dispose of used batteries according to the instructions
provided by the battery manufacturer.
●If the product does not work properly, please contact your
dealer or the nearest service center. Never attempt to
disassemble the camera yourself. (We shall not assume any

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responsibility for problems caused by unauthorized repair or
maintenance.)
0504051070109

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Table of Contents
1 Appearance Description ............................................................... 10
2 Installation.................................................................................... 13
2.1 Ceiling Mounting........................................................... 13
2.2 Mounting with Junction Box.......................................... 17
2.3 Mounting with Inclined Base......................................... 19
2.4 Wall Mounting .............................................................. 21
3 Setting the Network Camera over the LAN .................................. 23
3.1 Wiring ........................................................................... 23
3.2 Activating the Camera ................................................... 24
3.2.1 Activation via Web Browser................................ 24
3.2.2 Activation via SADP Software ............................. 25
3.3 Modifying the IP Address .............................................. 27
4 Accessing via Web Browser .......................................................... 30
5 Operating via Hik-Connect App .................................................... 32
5.1 Enable Hik-Connect Service on Camera......................... 32
5.1.1 Enable Hik-Connect Service via SADP Software .. 32
5.1.2 Enable Hik-Connect Service via Web Browser .... 33
5.2 Hik-Connect Setup ........................................................ 35
5.3 Adding Camera to Hik-Connect ..................................... 35
5.4 Initializing the Memory Card ......................................... 37

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1Appearance Description
This series of cameras have four appearances shown as the figures
below.
1
2
3
5
4
Figure 1-1 Type I Turret Camera Overview
5
4
1
2
3
Figure 1-2 Type II Turret Camera (PoE) Overview

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1
2
3
4
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Figure 1-3 Type III/IV Turret Camera Overview
Note:
Type III and type IV cameras share the same appearance, with the
difference in dimension.
Type Description
No.
Description
1
Enclosure
2
Camera Body
3
Mounting Base
4
Power Cord
5
Network Cable

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Note:
For cameras support power over Ethernet (PoE), the power is passed
along with data on Ethernet cabling. And a switch supports PoE
function is required.

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2Installation
Before you start:
●Make sure the device in the package is in good condition and all
the assembly parts are included.
●The standard power supply is 12 V DC, make sure your power
supply matches with your camera.
●Make sure all the related equipment is power-off during the
installation.
●Check the specification of the products for the installation
environment.
●Make sure that the wall is strong enough to withstand four
times the weight of the camera and the bracket.
●Make sure that there is no reflective surface too close to the
camera lens. The IR light from the camera may reflect back into
the lens causing reflection.
Note:
Four types of the camera share the same installation method, we
take type III/IV turret camera as the example to illustrate the
installation.
2.1 Ceiling Mounting
Before you start:
Both wall mounting and ceiling mounting are suitable for the turret
camera. Ceiling mounting will be taken as an example in this section.

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And you can take steps of ceiling mounting as a reference for wall
mounting.
Steps:
1. Paste the drill template (supplied) to the desired mounting
position on the ceiling.
2. Drill the screw holes and the cable hole in the ceiling according to
the drill template.
Note:
Drill the cable hole, if adopting ceiling outlet to route the cable.
Φ85 mm (3.35")
Φ110 mm
(4.33")
3-Φ4.2 mm
(0.17")
Φ20 mm
(0.79")
Screw
Hole
Cable
Hole
Figure 2-1 The Drill Template
3. Disassemble the camera.
1). Rotate the camera to align the notch to one of the marks.
2). Pry the mounting base to remove the mounting base with the
camera body with a flat object, e.g., a coin.

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Mark
Notch
Figure 2-2 Disassemble the Camera
4. Fix the mounting base to the ceiling with supplied screws.
Notes:
In the supplied screw package, both self-tapping screws, and
expansion bolts are contained.
If the ceiling is cement, expansion bolts are required to fix the
camera. If the ceiling is wooden, self-tapping screws are
required.
Figure 2-3 Fix the Mounting Base

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5. Route the cables through the cable hole or the side opening.
6. Install the camera body back to the mounting base.
Figure 2-4 Install the Camera Body
7. Connect the power cord and network cable.
8. Power on the camera, and set the network configuration (for
details, refer to 3 Setting the Network Camera over the LAN and 4
Accessing via Web Browser)to check whether the image is gotten
from the optimum angle. If not, adjust the surveillance angle.
0°to 360°
0°to 360°
0°to 75°
Figure 2-5 Adjust Surveillance Angle

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1). Hold the camera body and rotate the enclosure to adjust the
pan angle [0°to 360°].
2). Move the camera body up and down to adjust the tilt angle [0°
to 75°].
3). Rotate the camera body to adjust the rotation angle [0°to
360°].
2.2 Mounting with Junction Box
Before you start:
●You need to purchase a junction box separately if you adopt the
mounting with a junction box.
●Both wall mounting and ceiling mounting are suitable for the
turret camera. Wall mounting will be taken as an example in
this section. And you can take steps of wall mounting as a
reference for the ceiling mounting.
Steps:
1. Paste the drill template (supplied) to the desired mounting
position on the wall.
2. Drill the screw holes and the cable hole in the wall according to
the drill template.

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Screw
Hole
Cable
Hole
Figure 2-6 Drill Template
3. Take apart the junction box, and fix the camera’s mounting base
with three MP4 screws on the junction box’s cover.
Junction Box
Cover
Mounting
Base
Figure 2-7 Fix screws on the junction box’s Cover
4. Secure the junction box’s body on the wall with four PA4 × 25
screws.

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Figure 2-8 Secure the Junction Box’s Body on the Ceiling/Wall
5. Combine the junction box’s cover with its body with supplied
screws.
6. Repeat steps 5 to 8 of 2.1 Ceiling Mounting to complete the
installation.
2.3 Mounting with Inclined Base
Before you start:
●You need to purchase an inclined base separately if you adopt
the mounting with an inclined base.
●Both wall mounting and ceiling mounting are suitable for the
turret camera. Wall mounting will be taken as an example in
this section. And you can take steps of wall mounting as a
reference for the ceiling mounting.
Steps:
1. Paste the drill template to the wall.