HIK VISION DS-U12 User manual

Web Camera
User Manual
User Manual
Thank you for purchasing our product. If there are any
questions, or requests, do not hesitate to contact the
dealer.
This manual may contain several technical mistakes or
printing errors, and the content is subject to change
without notice. The updates will be added to the new
version of this manual. We will readily improve or
update the products or procedures described in the
manual.
01000020201105

© 2020 Hangzhou Hikvision Digital Technology Co., Ltd.
All rights reserved.
About this Manual
The Manual includes instructions for using and
managing the Product. Pictures, charts, images and all
other information hereinafter are for description and
explanation only. The information contained in the
Manual is subject to change, without notice, due to
firmware updates or other reasons. Please find the
latest version of this Manual at the Hikvision website
(https://www.hikvision.com/).
Please use this Manual with the guidance and
assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision’s trademarks and
logos are the properties of Hikvision in various
jurisdictions.
Other trademarks and logos mentioned are the
properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, THIS MANUAL AND THE PRODUCT DESCRIBED,
WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE
PROVIDED “AS IS” AND “WITH ALL FAULTS AND ERRORS”.
HIKVISION MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION,
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS
FOR A PARTICULAR PURPOSE. THE USE OF THE
PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS
OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF
DOCUMENTATION, WHETHER BASED ON BREACH OF
CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE
USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR
LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE
INTERNET PROVIDES FOR INHERENT SECURITY RISKS,
AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES
FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR
OTHER DAMAGES RESULTING FROM CYBER-ATTACK,
HACKER ATTACK, VIRUS INFECTION, OR OTHER
INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE
WITH ALL APPLICABLE LAWS, AND YOU ARE SOLELY
RESPONSIBLE FOR ENSURING THAT YOUR USE
CONFORMS TO THE APPLICABLE LAW. ESPECIALLY, YOU
ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A
MANNER THAT DOES NOT INFRINGE ON THE RIGHTS OF
THIRD PARTIES, INCLUDING WITHOUT LIMITATION,
RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS,
OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY
PROHIBITED END-USES, INCLUDING THE DEVELOPMENT
OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION,

THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR
BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE
CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR
UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF
HUMAN RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS
MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
Regulatory Information
FCC Information
Please take attention that changes or modification not
expressly approved by the party responsible for
compliance could void the user’s authority to operate
the equipment.
FCC compliance: This equipment has been tested and
found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection
against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in
which case the user will be required to correct the
interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,
including interference that may cause undesired
operation.
EU Conformity Statement
This product and - if applicable - the
supplied accessories too are marked with
"CE" and comply therefore with the
applicable harmonized European
standards listed under the Low Voltage Directive
2014/35/EU, the EMC Directive 2014/30/EU, the RoHS
Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products
marked with this symbol cannot be
disposed of as unsorted municipal waste in
the European Union. For proper recycling,
return this product to your local supplier
upon the purchase of equivalent new
equipment, or dispose of it at designated collection
points. For more information see: www.recyclethis.info.
2006/66/EC (battery directive): This product contains a
battery that cannot be disposed of as
unsorted municipal waste in the European
Union. See the product documentation for
specific battery information. The battery is
marked with this symbol, which may
include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery
to your supplier or to a designated collection point. For
more information, see: www.recyclethis.info.
Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (A)/NMB-3(A)
standards requirements.
KC
이 기기는 업무용 환경에서 사용할 목적으로 적합성평가를
받은 기기로서 가정용 환경에서 사용하는 경우 전파간섭의
우려가 있습니다
Warning
This is a class A product. In a domestic environment this
product may cause radio interference in which case the
user may be required to take adequate measures.
Safety Instruction
These instructions are intended to ensure that user can
use the product correctly to avoid danger or property
loss.
The precaution measure is divided into “Warnings” and
“Cautions”.
Warnings: Serious injury or death may occur if any of
the warnings are neglected.
Cautions: Injury or equipment damage may occur if any
of the cautions are neglected.
Warnings
The device should be used in compliance with local
laws, electrical safety regulations, and fire prevention
regulations.
The socket-outlet shall be installed near the
equipment and shall be easily accessible.
Cautions
The device will be charged by specified source which
the output circuit comply with LPS/PS 2.
No naked flame sources, such as lighted candles,
should be placed on the equipment.
Install the equipment according to the instructions in
this manual.
Never place the equipment in an unstable location.
The equipment may fall, causing serious personal
injury or death.
DO NOT touch the sharp edges or corners.
Keep the device in original or similar packaging while
transporting it.
DO NOT drop the product or subject it to physical
shock.
Refer to the device label for the standard power
supply. Please make sure your power supply matches
with your device.
Use a power adapter provided by qualified
manufacturers. It is recommended to provide an
independent power adapter for each device as
Warnings Follow
these safeguards to
prevent serious injury
or death.
Cautions Follow these
precautions to prevent
potential injury or
material damage.

adapter overload may cause over-heating or a fire
hazard.
If the product does not work properly, please contact
your dealer or the nearest service center. We shall
not assume any responsibility for problems caused by
unauthorized repair or maintenance.
Please use a soft and dry cloth to clean the interior
and exterior surfaces. Do not use alkaline detergents.
When any laser equipment is in use, make sure that
the device lens is not exposed to the laser beam, or it
may burn out.
DO NOT aim the lens at the sun or any other bright
light.
To avoid heat accumulation, good ventilation is
required for a proper operating environment.
DO NOT expose the device to extremely hot, cold,
dusty, corrosive, saline-alkali, or damp environments.
For temperature and humidity requirements, see
device specification.
DO NOT expose the device to high electromagnetic
radiation.
If smoke, odor, or noise arises from the device,
immediately turn off the power, unplug the power
cable, and contact the service center.

1Introduction
1.1 Product Features
Key features of the device include:
High-performance CMOS
Sharp and high-quality images
AGC for self-adaptive brightness
Built-in microphone with clear sound
USB interface. Plug-and-play, no need to install driver
software
Figure 1-1 Connection
1.2 Overview
6
1
2
3
4
5
2
Figure 1-2 Appearance
Table 1-1 Description
No.
Description
No.
Description
1
Main Body
4
Bracket
2
Microphone
5
USB Power Cable
3
Lens
6
Indicator
Notes:
The indicator in red means the device is standing by.
The indicator in blue means the device is on video
call.
Devices with different lens may differ from the image.
Take the actual object as standard.
Peel off the protective film before use.

2Installation
Before you start
Make sure that the device in the package is in good
condition and all the assembly parts are included.
Make sure that all the related equipment is power-off
during the installation.
Check the specification of the products for the
installation environment.
Check whether the power supply is matched with
your power output to avoid damage.
If the product does not function properly, contact
your dealer or the nearest service center. DO NOT
disassemble the camera for repair or maintenance by
yourself.
2.1 Angle Adjustment
The device can be adjusted as shown in Figure 2-1.
180°adjustable
300°adjustable
40°adjustable
30°
10°
Figure 2-1 Angle Adjustment
2.2 Mounting Methods
2.2.1 Place on the Desktop
You can fold or erect the bracket to place the device on
the desktop in the following two ways.
Figure 2-2 Place the Device on the Desktop
2.2.2 Clamp on the Display
You can clamp the device on the display of different
thickness.
Figure 2-3 Clamp the Device on the Display

3FAQ
Question: The device is plugged in but the preview
software (for example, AMCap 3.0.9) does not show
preview image.
Answer: Open Device Manager to check if the web
camera is recognized. If not, check whether the device
is normally connected to PC, or plug the device in
another USB port. When the device is recognized, open
AMCap 3.0.9. Go to the menu and check the device
name under Devices and Preview under Options.
Question: The device delivers image in AMCap 3.0.9, but
the actual frame rate cannot reach 30 fps in spite of
setting the frame rate at 30 fps.
Answer: Uncheck Use Frame Rate in Capture-> Set
Frame Rate... in AMCap 3.0.9 menu.
Question: The device is plugged in but no audio out.
Answer: Check PC settings. Go to Control Panel ->
Sound -> Recording, and select the device. Click
Properties, and check Listen to this Device.
Question: The volume of recorded sound is low.
Answer: Check PC settings. Go to Control Panel ->
Sound -> Recording, and select the device. Click
Properties, and set the level of Microphone to 100.
UD20402B-B