Hitachi SelecSet 400A User manual

HCXTD830
Rev. A01
Hitachi Telecom (USA), Inc.
3617 Parkway Lane
Norcross, GA 30092
[phone]
HCX5000 Systemi
Release 9.0
Attendant Operations
SelecSet 400A
User Guide

HCXTD830, Rev. A01, July 2001 iii
Table of Contents
Preface
Before You Begin............................................................................. xi
1 About Your SelecSet 400A
The Display..................................................................................... 1-2
Displaying Caller ID Information ................................................... 1-4
Displaying Programmable Key Information...................................1-6
Displaying VIP and Language Status.............................................. 1-7
Message Waiting Lamp...................................................................1-8
Keys................................................................................................. 1-9
Soft Keys....................................................................................... 1-10
Programmable Keys...................................................................... 1-11
Fixed Keys..................................................................................... 1-18
Key Lamps .................................................................................... 1-21
Basic Operations ...........................................................................1-22
Calling........................................................................................... 1-23
Answering ..................................................................................... 1-25
Answering Returned Calls (Recalls)............................................. 1-27
Answering Coverage Calls............................................................ 1-28
Answering Multiple Calls ............................................................. 1-30
Holding.......................................................................................... 1-31
Automatic Hold............................................................................. 1-32
Holding a Single Call.................................................................... 1-33
Holding Multiple Calls (Soft Park)...............................................1-34
Transferring................................................................................... 1-36
Switchhook Flash.......................................................................... 1-37
Conferencing................................................................................. 1-39
Creating a Three-party Conference...............................................1-40
Bridged CAPs to Conference........................................................1-41
Creating a Multiparty Conference.................................................1-43
Messaging...................................................................................... 1-45
Retrieving Messages ..................................................................... 1-48
Breaking into a Busy Station.........................................................1-51

TABLE OF CONTENTS SELECSET 400A USER’SGUIDE
iv HCXTD830, Rev. A01, July 2001
2 Additional Operations
Overview of Additional Features ....................................................2-1
Soft Key-Controlled Features..........................................................2-3
Call Restrictions ..............................................................................2-4
Coverage..........................................................................................2-7
Credit Limit ...................................................................................2-11
Do-Not-Disturb..............................................................................2-15
Ringing a Station in Do-Not-Disturb ............................................2-18
Forwarded Calls From DND Stations ...........................................2-19
Transferring to a DND Station ......................................................2-20
Setting the System Clock...............................................................2-21
Wakeup/Reminder Calls................................................................2-23
Registering a Wakeup/Reminder Call ...........................................2-24
Canceling a Wakeup/Reminder Call..............................................2-25
Registering a Second Wakeup Call ...............................................2-26
Canceling a Second Wakeup Call..................................................2-27
Registering a Repeat Wakeup........................................................2-28
Converting a Repeat Wakeup ........................................................2-30
Changing the Time of a Repeat Wakeup .......................................2-30
Displaying and Providing a VIP Wakeup......................................2-31
Viewing the Cost of Calls..............................................................2-33
Other Feature Operations ..............................................................2-34
Assigning Account Codes .............................................................2-34
Alarm Indications..........................................................................2-36
Receiving a Combined Alarm .......................................................2-36
Receiving a System Alarm ............................................................2-37
Receiving a PMS alarm.................................................................2-38
Receiving a VMS Alarm ...............................................................2-38
Receiving an Answer Detection Alarm.........................................2-39
Receiving a Wakeup/Reminder Call Alarm ..................................2-40
Receiving a Long Trunk Alarm.....................................................2-41
Receiving an E911 Alarm..............................................................2-42
Receiving a Line Lockout Alarm ..................................................2-43
Announced Calls ...........................................................................2-44
Answering Another User’s Phone.................................................2-45

SELECSET 400A USER’SGUIDE TABLE OF CONTENTS
HCXTD830, Rev. A01, July 2001 v
Answering a Specific Line ............................................................2-46
Attendant Continuous Ringing......................................................2-47
Blocking and Sending Caller ID....................................................2-48
Blocking Calls Between Guest Rooms..........................................2-50
Calling Out On a Specific Trunk...................................................2-51
Camping-on to a Busy Station.......................................................2-52
Checking a Trunk ..........................................................................2-53
Code Calls .....................................................................................2-55
Data Calls ......................................................................................2-57
Dialing Frequently Called Numbers..............................................2-58
Group Hold....................................................................................2-60
Using a Headset.............................................................................2-61
Flexible Headset Operation...........................................................2-62
Intercom (ICOM) Calls .................................................................2-63
Night Service.................................................................................2-64
Paging............................................................................................2-65
Parking a Call ................................................................................2-68
Recording a Conversation .............................................................2-69
Redialing Numbers........................................................................2-70
Last Number Redial (LNR)...........................................................2-70
Saved Number Redial (SNR) ........................................................2-71
Sending Pushbutton Tones.............................................................2-73
Trunk Answer From Any Station..................................................2-74
Appendix
Programming your SelecSet 400A.................................................A-1
Programming Instructions..............................................................A-3
Quick Reference Sheet ...................................................................A-6
Index

TABLE OF CONTENTS SELECSET 400A USER’SGUIDE
vi HCXTD830, Rev. A01, July 2001

HCXTD830, Rev. A01, July 2001 vii
List of Figures
Figure 1-1: SelecSet 400A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Figure 1-2: SelecSet 400A LCD with soft keys. . . . . . . . . . . . . . 1-2
Figure 1-3: Display with Message Waiting Button . . . . . . . . . . . 1-8
Figure 1-4: Soft key display. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Figure 1-5: Soft key display with MSG soft key . . . . . . . . . . . . 1-48

LIST OF FIGURES SELECSET 400A USER’SGUIDE
viii HCXTD830, Rev. A01, July 2001

HCXTD830, Rev. A01, July 2001 ix
List of Tables
Table 1-1 Suggested programmable keys. . . . . . . . . . . . . . . . . . . 1-12
Table 1-2 Optional programmable keys . . . . . . . . . . . . . . . . . . . . 1-14
Table 1-3 SelecSet 400A Fixed Keys. . . . . . . . . . . . . . . . . . . . . . 1-18
Table 1-4 CAP keys and related functions . . . . . . . . . . . . . . . . . . 1-20
Table 1-5 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Table 2-1 Restriction levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Table 2-2 Credit limit feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Table A-3 Keys that you can program from your SelecSet 400A. . A-2

LIST OF TABLES SELECSET 400A USER GUIDE
x HCXTD830, Rev. A01, July 2001

HCXTD830, Rev. A01, July 2001 xi
PREFACE
Before You Begin
About this
section This preface includes a description of: the following
components of this document:
• Purpose
• Contents
•Usage
• Organization
Purpose This guide describes SelecSet 400A™ attendant
operations for both WelCOMM® (hotel/motel) and
COMMerce®(business) systems. Differences between
WelCOMM and COMMerce terminology are noted.
Your SelecSet 400A may not be able to perform all the
operations described in this document. Your system
administrator has carefully selected the features assigned
to your SelecSet 400A phone.
If your phone system is part of a private network (separate
phone systems sharing resources through direct
connections), attendant operations may differ slightly.
Contact your system administrator for more information.