Hitachi SelecSet 900 Series User manual

HCXTD860
Hitachi Telecom (USA), Inc.
3617 Parkway Lane
Norcross, GA 30092
[phone]
HCX5000i System
Release 9.0
Attendant Operations
SelecSet 940A
User Guide

The SelecSet 900 phones have been certified according to FCC part 68
Registration number: 2N3CHN-44658-PX-T
This equipment complies with Part 68 of the FCC Rules. A label on the phone
contains, among other information, the FCC registration number for this
equipment. If requested, provide this information to your telephone company.
SelecSet 900 phones are hearing aid compatible (HAC).
If your SelecSet 900 phone causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. But if advance notice isn’t practical, you will be notified as
soon as possible. You will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
If a SelecSet 900 phone is used with a leased PBX system, it is necessary to
obtain permission from the owner of the PBX system before connecting the
phone to the leased system.
Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of your equipment. If
they do, you will be given advance notice so as to give you an opportunity to
maintain uninterrupted service.
If you experience trouble with your SelecSet 900 phone, please contact Hitachi
Telecom USA Inc. or an authorized representative of Hitachi Telecom (USA),
Inc.
Note that SelecSet 900 phones cannot be repaired in the field. Repairs to your
SelecSet 900 phone should be performed by Hitachi Telecom (USA), Inc. or an
authorized representative of Hitachi Telecom (USA), Inc. For information,
contact:
Hitachi Telecom (USA), Inc.
3617 Parkway Lane
Norcross, GA 30092
Tel [phone]

The SelecSet 900 phones have been verified according to FCC Part 15 Class B
Warning: Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
• Consult the dealer or an experienced radio or TV technician for help.

HCXTD860, Rev. A01, September 2001 iii
Table of Contents
Preface
1 About Your SelecSet 940A
The Display..................................................................................... 1-2
Displaying Caller ID Information ............................................1-4
Displaying Programmable Key Information............................1-5
Keys ................................................................................................ 1-6
Fixed Keys................................................................................1-7
Soft Keys..................................................................................1-9
Programmable Autodial Keys ................................................1-11
Suggested Programmable Keys..............................................1-12
Key Lamps .............................................................................1-14
Controls..................................................................................1-15
Feature Access Codes Used In This Guide............................1-17
Programming Feature Keys....................................................1-18
Programming Speed Dialing Keys.........................................1-20
2 Basic Operations
Calling............................................................................................. 2-2
Standard Calling.......................................................................2-2
Placing Outside Calls ...............................................................2-3
Intercom (ICOM) Calls ............................................................2-5
Redialing Numbers...................................................................2-6
Speed Calling ...........................................................................2-8
Station Speed Calling...............................................................2-9
Answering..................................................................................... 2-13
Answer keys ...........................................................................2-13
Answering Your Calls ............................................................2-16
Answering Returned Calls (Recalls)......................................2-16
Answering Coverage Calls.....................................................2-18
Answering Multiple Calls ......................................................2-19
Trunk Answer From Any Station (TAFAS) ...........................2-20
Holding ......................................................................................... 2-22
Soft Park.................................................................................2-23
Hold Loops.............................................................................2-24

TABLE OF CONTENTS SELECSET 940A USER’SGUIDE
iv HCXTD860, Rev. A01, September 2001
The Hold Key .........................................................................2-24
Transferring...................................................................................2-25
Conferencing.................................................................................2-28
Creating a Three-Party Conference........................................2-29
Using Bridged CAPs...............................................................2-30
Creating a Multiparty Conference..........................................2-32
Messaging......................................................................................2-34
Breaking into a Busy Station.........................................................2-37
Using a Headset.............................................................................2-38
Flexible Headset Operation ....................................................2-39
3 Additional Operations
Assigning an Account Code............................................................3-2
Alarm Indications............................................................................3-5
Receiving a Combined Alarm ..................................................3-6
Receiving a System Alarm .......................................................3-7
Receiving a PMS Alarm...........................................................3-8
Receiving a VMS Alarm ..........................................................3-8
Receiving an Answer Detection Alarm....................................3-9
Receiving a Wakeup Alarm......................................................3-9
Receiving a Long Trunk Alarm..............................................3-10
Receiving an E911 Alarm.......................................................3-11
Receiving a Line Lockout Alarm ...........................................3-12
Attendant Continuous Ringing......................................................3-13
Blocking Calls Between Guest Rooms .........................................3-14
Camping-on to a Busy Station ......................................................3-16
Checking a Trunk..........................................................................3-18
Code Calls.....................................................................................3-20
Dialing Frequently Called Numbers .............................................3-22
Night Service.................................................................................3-24
Paging............................................................................................3-25
Parking a Call................................................................................3-29
Picking Up a Call for Another Phone............................................3-30
Recording a Conversation.............................................................3-31
Trunk Group Answer Calls ...........................................................3-32
4 Soft Key Operations
SelecSet 940A Soft Key Operations ...............................................4-2

SELECSET 940A USER’SGUIDE TABLE OF CONTENTS
HCXTD860, Rev. A01, September 2001 v
Registering a Wakeup/Reminder Call.......................................4-6
Registering a Second Wakeup Call...........................................4-7
Canceling a Wakeup/Reminder Call.........................................4-8
Registering or Canceling a Repeat Wakeup .............................4-9
Providing a VIP Wakeup ........................................................4-10
Do-Not-Disturb.......................................................................4-12
Canceling Do-Not-Disturb......................................................4-13
Ringing a Station in Do-Not-Disturb......................................4-14
Transferring a Caller to a DND Station..................................4-15
Call Restrictions......................................................................4-16
Registering Call Restrictions..................................................4-17
Canceling Call Restrictions ....................................................4-18
Setting the Telephone System Clock......................................4-19
Credit Limit ............................................................................4-20
Controlling Credit Limit.........................................................4-22
Coverage.................................................................................4-24
Registering One Coverage Point
for All Calls .........................................................................................4-25
Setting Different Covering
Points for Internal and External Calls..................................................4-26
Canceling Coverage Settings..................................................4-28
Programming an Autodial Key...............................................4-30
Canceling Autodial Key Programming ..................................4-32
Changing Autodial Key Programming...................................4-33
5 Reference
Programmable Features for SelecSet Keys...............................5-2
Programming Autodial Keys Using FACs .............................5-11
Quick Reference Sheet..................................................................5-13
Feature Access Code Summary..............................................5-15
System Speed Calling Summary ............................................5-18
Account Code Summary.........................................................5-19
Authorization Code Summary................................................5-20
Index

TABLE OF CONTENTS SELECSET 940A USER’SGUIDE
vi HCXTD860, Rev. A01, September 2001

HCXTD860, Rev. A01, September 2001 vii
List of Figures
Figure 1-1: SelecSet 940A..............................................................1-1
Figure 1-2: Idle SelecSet 940A LCD Display................................1-2
Figure 1-3: Soft key display.........................................................1-10
Figure 4-1: SelecSet 940A Soft Key Displays...............................4-2

LIST OF FIGURES SELECSET 940A USER’SGUIDE
viii HCXTD860, Rev. A01, September 2001

HCXTD860, Rev. A01, September 2001 ix
List of Tables
Table 1-1 Fixed key operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Table 1-2 Suggested programmable key names and functions. . . .1-12
Table 1-3 Lamp indications for autodial keys . . . . . . . . . . . . . . . .1-14
Table 2-1 Using LNR vs. SNR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Table 2-2 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Table 4-1 Station restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Table 4-2 Credit limit features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Table 5-3 SelecSet 940A Features . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Table 5-6 Feature access code list . . . . . . . . . . . . . . . . . . . . . . . . .5-15
Table 5-7 Speed calling list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Table 5-8 Account code list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19
Table 5-9 Authorization code list . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

LIST OF TABLES SELECSET 940A USER GUIDE
x HCXTD860, Rev. A01, September 2001

HCXTD860, Rev. A01, September 2001 xi
PREFACE
About this
section This preface includes a description of the purpose,
contents and use of this document and a description of
how this document is organized.
Purpose This guide describes SelecSet 940A™ attendant
operations for WelCOMM® (hotel/motel) and
COMMerce®(business) systems.
Some operations only apply to WelCOMM, while others
only apply to COMMerce. In either case, a note is
included.
Intended
audience This guide is intended to provide the attendant or any
other user of the SelecSet 940A with descriptions and
guidelines regarding attendant features and functions that
are available with this attendant console.

SELECSET 940A USER GUIDE
xii HCXTD860, Rev. A01, September 2001
Organization Chapters and topics included in this document are:
Section 1 About Your
SelecSet 940A This section introduces the SelecSet 940A. It provides an overview of the phone, displays,
and three types of keys.
Section 2 Basic Operations Describes procedure for performing basic
attendant operations
Section 3 Additional
Operations Describes operations that are performed less frequently than basic operations, including
functions that are accessed via programmable
option keys or that require additional
equipment.
Section 4 Soft Key
Operations Describes operations that are performed using the soft key menu.
Section 5 Reference The reference section of this user guide
summarizes programmable keys/features and
provides a quick reference to programming
autodial keys, using headsets and a quick
reference to basic attendant operations.

SELECSET 940A USER GUIDE
HCXTD860, Rev. A01, September 2001 1-1
1A
BOUT YOUR SELECSET 940A
About the
SelecSet 940A The SelecSet 940A is a multifunction telephone known as
an attendant console that is used for call control operations
and to serve other users in a facility. See Figure 1-1.
Figure 1-1: SelecSet 940A
Operations are performed on the 940A using the display
and the keys, which are described on the following pages.
NEXT
EXIT
CAP1
SWAP
JOIN CONF CNCL
HOLD
ANS
START
CAP2
CAP3
CAP4
SelecSet 940
Message
Waiting Lamp
Soft keys
Soft Key
Control
Keys
Programmable
keys
Increase
volume
Fixed keys
Fixed keys
Decrease
volume
Call
Appearance
Keys
3
6
9
#
2
5
8
0
1
4
7
*
DEF
MNO
WXYZ
ABC
JKL
TUV
GHI
PQRS

SELECSET 940A USER GUIDE
1-2 HCXTD860, Rev. A01, September 2001
The Display
About your
LCD The SelecSet 940A is equipped with a liquid crystal
display (LCD). The display changes when a call is made
or received or when keys are used. However, all displayed
information is related to call status, the current operation,
or key action.
Figure 1-2: Idle SelecSet 940A LCD Display

SELECSET 940A USER GUIDE
HCXTD860, Rev. A01, September 2001 1-3
Display
components Your SelecSet 940A two-line display displays information
as follows:
This display
line... Shows this...
Line 1 •Time
•Date
• Attendant station number
• Number of waiting calls from
outside the facility
Line 2 Two soft key menus, providing access
to subsequent soft key functions to
return and retrieve messages, set
wakeups, and control station features.

DISPLAYING CALLER ID INFORMATION SELECSET 940A USER GUIDE
1-4 HCXTD860, Rev. A01, September 2001
Displaying Caller ID Information
About caller
ID display Depending on your phone system setup, your SelecSet
may display caller ID information for incoming calls. This
information may include:
• The caller’s name (up to 15 characters, last name first)
• The caller’s number (up to 10 digits including area code
and office code).
WhencallerID
information is
displayed
Caller ID information is displayed between the first and
second ring for both new and waiting calls. If the caller
has privacy set, your SelecSet displays privacy text. See
“Blocking Calls Between Guest Rooms” on page 3-14.
Calls from a
business If you receive a call from a business that uses a PBX that
is not networked with your facility’s telephone system, the
business name and number is displayed, but not the
caller’s name or extension.

SELECSET 940A USER GUIDE DISPLAYING PROGRAMMABLE KEY INFORMATION
HCXTD860, Rev. A01, September 2001 1-5
Displaying Programmable Key Information
About the
DISPLAY key You can program an autodial key, <DISPLAY> to display
the data programmed on other autodial keys.
Procedure To display autodial key programming:
1Press <DISPLAY>
2Press the autodial key you want to display.
3Press <EXIT> or lift your handset to return to the
main menu display.
DisplayingVIP
and language
status
If your SelecSet 940A attendant console is used in a front
desk operation or in a hotel/motel environment and a guest
with VIP or foreign language status calls you, you may see
VIP and language indicators on your SelecSet display.
While these indicators do not require any special attendant
operations, they are intended to alert you to a guest’s
special status. If a guest has only VIP or language
designated, that indicator is displayed in the same position
as when the guest has both.

DISPLAYING PROGRAMMABLE KEY INFORMATION SELECSET 940A USER GUIDE
1-6 HCXTD860, Rev. A01, September 2001
Keys
About your
keys The SelecSet 940A is equipped with three types of keys:
This key type... Includes...
Fixed keys • Seven hard keys:
-<CNCL>
-<SWAP>
-<JOIN>
- <CONF>
-<START>
-<HOLD>
-<ANS>
• Four CAP keys
• Two volume control keys
(increase and decrease)
Soft keys • Two soft key control keys,
located to the right of the display
• Six soft keys, located beneath the
LCD in the upper right of the
terminal
Autodial keys Twenty-four autodial keys,
numbered 11 through 34:
• Suggested programmable
• Optional programmable

SELECSET 940A USER GUIDE FIXED KEYS
HCXTD860, Rev. A01, September 2001 1-7
Fixed Keys
About fixed
keys Fixed keys provide fixed access to frequently-used
functions that facilitate call control operations. These
include:
• Call appearance keys (CAPs)
• Other fixed keys
CAPs CAPs are virtual lines that are used to receive, place and
hold calls while call control operations such as hold, join,
and conference are performed. When call handling
operations are performed (answering, placing a call, etc.),
the lowest-numbered CAP is automatically selected.
CAP Function/Operation
1 Used to make/receive only one call.
2 To answer or make a second call, press <HOLD>, then press CAP 2 to
answer or dial the second call.
3 Repeat the procedures for CAP 2 to handle a third call.
4 Reserved for holding calls and receiving special calls, e.g. priority calls.
Note: If you press a CAP before putting a call on hold, the call is disconnected.