Home HME020003N User manual

WINDOW
AIR CONDITIONER
5000 BTU Unit
Before using your Energy Star Rated Air Conditioner, please read this manual.
HME020003N

Important Safety Instructions
Installation Instructions
Air Directional Louvers
Air Conditioner Features
Care & Cleaning
Troubleshooting
Warranty
Warning
Contact Us
6-8
9-12
13
13
14
15
16
16
16
TABLE OF CONTENTS
BEFORE FIRST USE:
To prevent any internal damage, it is very important to
keep refrigeration units (like this one) upright throughout
their journey. Please leave it standing upright and outside
the box for 24 HOURS before plugging it in.

on bringing home your new appliance!
Congratulations
Don’t forget to register your product at homelabs.com/reg
for updates, coupons, and other relevant information.
Although greatly appreciated, product registration is not
required to activate any warranty.

6 7
To prevent injury to the user or other people and property damage, the following instructions must be followed when using
the Air Conditioner. Incorrect operation due to ignoring of instructions may cause harm or damage.
1. Read all instructions. Use this product only as described in this manual.
2. Keep all packaging material (cardboard, plastic, etc...) out of the reach of children.
3. 
4. 
5. Always ensure effective grounding.
6. Unplug the unit if any strange sounds, smell, or smoke comes from it.
7. 
8. Ventilate room before operating the air conditioner if there is a gas leakage from another appliance.
9. Do not operate or stop the unit by inserting or pulling out the power plug.
10. Do not operate with wet hands or in a damp environment.
11. Do not allow water or other liquid to run into electric parts.
12. Do not use the socket if it is loose or damaged.
13. Do not use the power cord close to heated appliances.
14. Do not disassemble or modify unit.
15. 
1-800-898-3002 in order to avoid a hazard.
16. 
17. Do not modify power cord length or share the outlet with other appliances.
18. Do not open the unit during operation.
19. 
20. 
21. Do not use a strong detergent, such as wax or thinner, but instead use a soft cloth. Appearance may be deteriorated
due to change of product color or scratching of its surface.
22. Use caution when unpacking and installing. Sharp edges could cause injury.
23. Stop operation and close the window in storm or hurricane. Operation with windows opened may cause dampening of
indoor areas and the soaking of household furniture.
24. 
25. Do not place obstacles around air-inlets or inside of air-outlets.
26. 
27. Do not clean the air conditioner with water. Water may enter the unit and degrade the insulation.
28. When the unit is to be cleaned, switch it off, and turn off the circuit breaker. Do not clean unit when power is on.
29. Hold the plug by the head of the power plug when removing. Do not pull / yank on the cord.
30. Do not place heavy objects on the power cord and ensure that the cord is not compressed.
31. If water enters the unit, turn the unit off at the power outlet and switch off the circuit breaker. Isolate supply by taking

32. Ventilate the room well when used at the same time with a stove, etc. An oxygen shortage may occur.
33. Do not use for special purposes. Do not use this air conditioner to preserve precision devices, food, pets, plants, and
art objects. It may cause deterioration of quality, etc.
34. Ensure that the installation bracket of the outdoor appliance is not damaged due to prolonged exposure. If bracket is
damaged, there is concern of damage due to falling of unit.
35. Turn off the main power switch when not in use for a long time.
36. Do not drink water drained from air conditioner. It contains contaminants and could make you sick.
SAVE THESE INSTRUCTIONS
For Household Use Only
IMPORTANT SAFETY INSTRUCTIONS
WARNING:
not use an extension cord or an adapter plug. Do not
remove any prong from the power cord.
(Applicable to the unit adopts current
detection device only )
The power supply cord contains a current device that
senses damage to the power cord. To test your power
supply cord, do the following:
1. Plug in the Air Conditioner.
2. The power supply cord will have TWO buttons on the
plug head. Press the TEST button, you will notice a
click as the RESET button pops out.
3. Press the RESET button, again you will notice a click as
the button engages.
4. The power supply cord is now supplying electricity to
the unit.
OPERATION OF CURRENT DEVICE
- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental
capabilities or lack of experience and knowledge. Unless they are being supervised by a person responsible for their
safety, they should not use the appliance.
- Children should be supervised to ensure that they do not play with the appliance.

- The appliance shall be installed in accordance with national wiring regulations.
- Do not operate your air conditioner in a wet room, such as a bathroom or laundry room.
- The appliance with an electric heater shall have at least 2 feet of space to the combustible materials.
Important Safety Instructions
CAUTION
Power supply
cord with 3-prong
grounding plug and
current detection
device
Do Not, under any
circumstances, cut,
remove, or bypass the
grounding prong.
Grounding type wall
receptacle
Note: The power supply cord with this air conditioner contains a current detection device designed to reduce the

cord is damaged, it cannot be repaired—it must be replaced with a cord from hOme. Please contact customer
service at 1-800-898-3002.

8 9
Important Safety Instructions
- For Your Safety

- Prevent Accidents

including the following:
• Be sure the electrical service is adequate for the model you have chosen. This information can be found on the serial
plate, which is located on the side of the cabinet and behind the grill.
• 
window is the triple-track type with a screen panel included, remove the screen completely before installation.
• Be sure the air conditioner has been securely and correctly installed according to the installation instructions in this
manual. Save this manual for possible future use in removing or installing this unit.
• 
- Electrical Information
The complete electrical rating of your new room air conditioner is stated on the serial plate. Refer to the rating when
checking the electrical requirements.
• 
The power cord is equipped with a three-prong grounding plug for protection against shock hazards.
• Your air conditioner must be used in a properly grounded wall receptacle. If the wall receptacle you intend to use is

proper receptacle. Ensure the receptacle is accessible after the unit installation.
• Do not run air conditioner without side protective cover in place. This could result in mechanical damage within the
air conditioner.
• DO NOT USE AN EXTENSION CORD OR AN ADAPTER PLUG.
This air conditioner is designed to be operated under the conditions as follows:
Cooling Operation Outdoor Temp:
64 - 109°F / 18 - 43°C
Indoor Temp: 62 - 90°F / 17 - 32°C
Heating Operation Outdoor Temp: 23 - 76°F / -5 - 24°C
Indoor Temp: 32 - 80°F / 0 - 27°C
WARNING
Note:
• Always make sure the RESET button is pushed in for correct operation.
• The power supply must be replaced if it fails reset when either the TEST button is pushed, or it cannot be reset.

• 
Please contact customer service at 1-800-898-3002.
Note: Performance may be reduced outside of these operating temperatures.
Screwdriver
Level
Your air conditioner is designed to install in
standard double hung windows with opening
widths of 23 to 36 inches.
Window
Sill
Wooden Windows
Offset
Exterior
Wall
13” min
(330 mm)
23” to 36” min
584 mm to 914mm
Inner
Interior
Wall
Read these instructions completely and carefully.
IMPORTANT - Save these instructions for local
inspector’s use.
IMPORTANT - Observe all governing codes, ordinances,
and safety regulations.
Keep these instructions for future reference.
Installation of this appliance requires
basic mechanical skills.
Installation takes approximately 1 hour.
We recommend that two people install this product.
Proper installation is the responsibility of the consumer.
Product failure due to improper installation is not
covered under the Warranty.
You MUST use all supplied parts and use proper
installation procedures as described in these
instructions when installing this air conditioner.
Do not, under any circumstances, cut or remove the
third (ground) prong from the power cord.
Do not change the plug on the power cord of the air
conditioner.
Aluminum house wiring may present special

When handling the unit, be careful to avoid cuts from

coils.
Installation Instructions
BEFORE YOU BEGIN TOOLS YOU WILL NEED
TOOLS YOU WILL NEED
WINDOW REQUIREMENTS
WINDOW REQUIREMENTS
Note: Save Carton and these Installation Instructions
for future reference. The carton is the best way to
store unit during winter, or when not in use.
BEFORE YOU BEGIN

opening of 13 inches. Side louvers and the rear of the AC

the condenser, for heat removal. The rear of the unit must
be outdoors, not inside a building or garage.
Mounting Hardware
3/4” (or 1/2”)
Screws
(x7)
Lock Frame
(x2)
Sash Lock
(x1)
Sash Lock
(x1)
Screwdriver
Pencil
Ruler or
Tape Measure
Scissors or Knife

10 11
CAUTION
PREPARE AIR CONDITIONER
INSTALL THE ACCORDION PANELS

bench or a table. Hold the
Accordion Panel in one hand
and gently pull back the
center to free the open end.
See Fig. 1
C: Align the hole in the top rail with those in the top of
the unit as shown in Fig. B.
Fig. B
D: Secure the top rail to the unit with the 3/8” Screws
as shown in Fig. C.
Fig. C
A: Remove the air conditioner from the carton and

B: Remove top rail from the rear of the packaging
material as shown in Fig. A.
Top Rail Hardware
Fig. A
or
3/8” Screws (x4)
Top Rail (x1)
Top Rail
Top Rail
Installation Instructions
Note: For safety reasons, all four (4) screws MUST be
securely fastened.
Note: Top rail and Sliding Panels at each side are
offset to provide the proper pitch to the rear of
(5/16). This is necessary for proper condensed water
utilization and drainage. If you are not using the
Side Panels for any reason, this pitch to the rear
must be maintained.
B. Slide the free end “I” section of the panel directly into
the cabinet as shown in Fig. 2. Slide the panel down. Be
sure to leave enough space to slip the top and bottom of
the frame into the rails on the cabinet.
Fig. 2
“ ” section”
Fig. 1
SECURE THE ACCORDION PANELS

place the unit into the window opening so the
bottom of the air conditioner frame is against the
window sill (Fig. 5). Carefully close the window
behind the top rail of the unit.
Fig. 5
Measure from the cabinet edge
Wooden Windows
OUTSIDE
INSIDE
About 5/8” to 3/4”
FOAM SEAL
C. Once the panel has been installed on the side of
the cabinet, make sure it sits securely inside the
frame channel by making slight adjustments. Slide
the top and bottom ends of the frame into the top
and bottom rails of the cabinet (Fig. 3).
Fig. 3
Top Rail
Bottom Rail
D. Slide the panel all the way in and repeat on the
other side (Fig. 4).
Fig. 4
Bottom mounting rail
Top left
Top right
Top mounting rail
A. Place the frame lock between the frame extensions
and the window sill as shown (Fig. 7). Drive 3/4” or 1/2”
locking screws through the frame lock and into the sill.
Fig. 7
B. Drive 3/4” or 1/2” locking screws through frame holes
into window sash (Fig. 8).
Fig. 8
B. Extend the side panels out against the window
frame (Fig. 6).
Fig. 6
window frame
Installation Instructions
INSTALL SUPPORT BRACKET
Note: Check that air conditioner is tilted back
about 5/8” to 3/4” (tilted about 3to 4
downward to the outside). After proper
installation, condensation should not drain

use, correct the slope otherwise.
Note: To prevent window sill from splitting,
drill 1/8” pilot holes before driving screws.
Note: If storm window blocks AC, see Fig. 11.

12 13
IF A/C IS BLOCKED BY STORM WINDOW
C. To secure lower sash in place, attach right angle
sash lock with 3/4” or 1/2” screw as shown (Fig. 9).
Fig. 9
D. Cut Window sash seal foam and insert it in the
space between the upper and lower sashes (Fig. 10).
Fig. 10
Add wood as shown in Fig. 11, or remove storm window
before air conditioner is installed.
If Storm Window Frame must remain, be sure the
drain holes or slots are not caulked or painted shut.
Accumulated Rain Water or Condensation must be allowed
to drain out.
Removing AC From Window
• Turn AC off, and disconnect power cord.
• Remove sash seal from between windows, and unscrew
safety sash lock.
• Remove screws installed through frame and frame-lock.
• Close (slide) side panels into frame.
• 
carefully remove.
• Be carefully not to spill any remaining water while lifting
unit from window. Store parts WITH air conditioner.
Fi
g
. 11
SASH
1-1/2” min
(38mm)
Storm window
frame or other
obstruction. Board thickness
as required, for
proper pitch to
rear, along entir
e
sill. Fasten with
nails or screws.
- Once installation is completed, keep A/C in upright
position for 24 hours before initial power up.
- Turn on the A/C. Start with low fan, then high fan and low
cool with 10 minute intervals.
- Set thermostat to maximum when at low cool and keep
it for 30 minutes, then shift from low cool to high cool.
- Observe if cooling properly and call customer service for
any issue.
Installation Instructions
FOAM SEAL
Unit may vibrate and make
noise because of poor wall or
window construction or incorrect
installation.
HIGH PITCHED CHATTER

a high-pitched chatter during the
cooling cycle.
SOUND OF RUSHING AIR
At the front of the unit, you may
hear the sound of rushing air being
moved by the fan.
GURGLE / HISS
“Gurgling or hissing” noise may be
heard due to refrigerant passing
through evaporator during normal
operation.
PINGING OR SWITCHING
Droplets of water hitting
condenser during normal
operation may cause “pinging or
switching” sounds.
Note: All the illustrations in this manual are for explanation purpose only. Your air conditioner may be
slightly different. The actual shape shall prevail.
AFTER INSTALLATION
Air Conditioner Features
Air Directional Louvers
WARNING:
or injury to persons, read the IMPORTANT SAFETY
INSTRUCTIONS before operating this appliance.

or Right throughout the room as needed.
Move the levers from side to side until the desired
Left/Right direction is obtained.
Please always wait 3 minutes when turning unit off
then on again, and when changing from cool to fan
and back to cool. This prevents compressor from
overheating and possible circuit breaker tripping.
CAUTION
To begin operating the air conditioner, follow these steps:
1. Set the thermostat to the highest number (coldest or
cooler setting).
2. Set the selector control to the highest COOL setting.
3. 
Directional Louvers).
4. Once the room has cooled, adjust the thermostat to

5. 
obstructed by anything.
COOL MODE
FAN MODE
THERMOSTAT
The desired cool setting is selected by rotating the knob to the right to the
appropriate location.


Rotate the knob to the left to select your choice of fan speeds for air circulation.
The thermostat is used to set the desired room temperature when the unit is
being operated in the COOL MODE.
To set the desired room temperature, rotate the thermostat switch to the desired
setting. After the set temperature is achieved, the thermostat will automatically
start and stop the compressor in order to maintain the desired set temperature.
Rotate the thermostat selector clockwise for higher cool settings. Higher
cool settings will provide a lower room temperature. Rotate the thermostat
selector counter clockwise for lower cool settings. Lower cool settings will
provide a higher room temperature.
Note: When selecting a fan speed, the compressor will not run.
Air Direction
Lever
Unit Control

14 15
Care and Cleaning
Clean your air conditioner occasionally to keep
it looking new. Be sure to unplug the unit before
cleaning to prevent shock or re hazards.
• 
the right-hand side.
• 


is thoroughly dry before replacing. Or, instead of

• Be sure to unplug the air conditioner to prevent shock

an oil-free cloth or washed with a cloth dampened in
a solution of warm water and mild liquid dish-washing
detergent. Rinse thoroughly and wipe dry.
• Never use harsh cleaners, wax or polish on the cabinet
front.
• Be sure to wring excess water from the cloth before
wiping around the controls. Excess water in or
around the controls may cause damage to the air
conditioner.
• Plug in air conditioner.

month to see if cleaning is necessary. Trapped

accumulation of frost on the cooling coils.
CAUTION
AIR FILTER CLEANING
AIR FILTER CLEANING
CABINET CLEANING
Note: Never use hot water over 104°F to clean


If you plan to store the air conditioner during the winter,
remove it carefully from the window according to the
installation instructions. Cover it with plastic or return it to
the original carton.
WINTER STORAGE
Air conditioner does
not start. - 
- House fuse is blown or circuit breaker is tripped. Replace fuse with time delay type
or reset circuit breaker.
- Plug Current Device is tripped. Press the RESET button.
- Power is OFF. Turn the power ON.
Air from unit does
not feel cold enough.
- Room temperature is below 62°F (17°C ). Cooling may not occur until room temperature rises
above 62°F (17°C).
- 
- Set to a lower temperature.
- Compressor stops when changing modes. Wait for 3 minutes after setting to the COOL mode.
Air conditioner
is cooling, but
room is too warm
- ice forming on
cooling coil behind
decorative front.
- Outdoor temperature below 64°F (18°C). To defrost the coil, set to FAN ONLY mode.
- 
ONLY mode.
- Thermostat set to too cold for night-time cooling. To defrost the coil, set to FAN ONLY mode.
Then, set temperature to a Higher setting.
Air conditioner is
cooling, but room
is too warm - NO
ice forming on
cooling coil behind
decorative front.
- 
- Outside temperature is extremely hot. Set FAN speed to a Higher setting to bring air past
cooling coils more frequently.
- Air directional louvers is positioned improperly. Position louvers for better air distribution.
- Window vibrates because of poor installation. Refer to installation instructions or check with
installer.
Water dripping
INSIDE when unit is
cooling.
- Improper installation. Tilt air conditioner slightly to the outside to allow water drainage. Refer
to installation instructions or check with installer.
Water dripping
OUTSIDE when unit
is cooling.
- The air conditioner is removing large quantity of moisture from humid room. This is normal
during excessively humid days.
Remote Sensing
Deactivating
Prematurely (some
models).
- Remote control is not located within range. Place remote control within 20 feet and 180
radius of the front of the unit.
- Remote control signal is obstructed. Remove obstruction.
Room is too cold. - Set temperature to too low. Increase set temperature.
The air conditioner
switches between
OFF and ON every
2-3 minutes.
- 
from the air conditioner. Check and make sure the thermostat sensor does not touch the


Please contact hOmeCustomer Service at 1-800-898-3002 if your air conditioner operates abnormally or does not operate, and
the solutions above are not useful.
Before calling for hOmecustomer service, review this list. It may save your time and expense. This list includes common
occurrences that are not the result of defective workman-ship or materials in this appliance.
Troubleshooting
CAUSE
PROBLEM

16
Warranty
hOmeoffers a limited two-year warranty (“warranty period”) on all of our products purchased new and unused from
hOme Technologies, LLC or an authorized reseller, with an original proof of purchase and where a defect has arisen,
wholly or substantially, as a result of faulty manufacture, parts or workmanship during the warranty period. The warranty
does not apply where damage is caused by other factors, including but without limitation: (a) normal wear and tear; (b)

; (e) commercial or non-household use.
The hOmewarranty covers all costs related to restoring the proven defective product through repair or replacement

be provided instead of repairing a defective product. hOme’s exclusive obligation under this warranty is limited to such
repair or replacement.
A receipt indicating the purchase date is required for any claim, so please keep all receipts in a safe place. We
recommend that you register your product on our website, homelabs.com/reg. Although greatly appreciated, the product
registration is not required to activate any warranty and product registration does not eliminate the need for the original
proof of purchase.
The warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other
than those provided by hOme, are used.
You may also arrange for service after the warranty expires at an additional cost.
These are our general terms for warranty service, but we always urge our customers to reach out to us with any issue,
regardless of warranty terms. If you have an issue with a hOmeproduct, please contact us at 1-800-898-3002, and we
will do our best to resolve it for you.

to country or province to province. The customer may assert any such rights at their sole discretion.
Warning
This manual is to be used with all items with the model numbers
WARNING: Keep all plastic bags away from children.
State of California Proposition 65 Warnings:
WARNING: THIS PRODUCT COULD CONTAIN ONE OR MORE
CHEMICALS, WHICH ARE KNOWN TO THE STATE OF CALIFORNIA TO
CAUSE CANCER, BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.
Manufacturer, distributor, importer and seller are not liable for ANY
damage caused by improper use, storage, care or failure to follow
warnings associated with this product.
HME020003N
Contact Us
homelabs.com/chat 1-(800)-898-3002 [email protected]
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© 2016 hOmeLabs, LLC
37 East 18 Street, 7th Floor
New York, NY 10003
For Household
Use Only
1-800-898-3002
[email protected]
homelabs.com/help
All rights reserved, hOme. Printed in China.