Honeywell HE0118 User manual

Single Zone Thermostat
Remote Access Setup Guide EN

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Set-up account and download the app
Troubleshooting
Connect Remote Access Gateway to power
Connect Gateway to home internet router
Bind Gateway to wireless Thermostat
Put Gateway into BIND
mode by pressing BIND
button on base
Send BIND signal by pressing
BIND button again
Thermostat will display binding confirmation
+ signal strength (5 = good signal) for a few
seconds before returning to normal operation
LED on Gateway should turn
solid green (= good signal)
Put Thermostat into BIND
mode by pressing below
and right of display
Press
10sec
Press
once
few
secs
Press
1sec
LED Status LED Status
Lost communication with the
wireless heating control
Check wireless heating control is powered and within RF
range (see guidelines in instructions)
No internet connection Check that the home internet router can access the internet
Trying to connect to home internet
router
If LED stays orange, check cables and power to home
router
Not yet registered Set up account on www.mytotalconnectcomfort.com
bnd
bnd
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Visit www.mytotalconnectcomfort.com
to create an account and register
the Remote Access Gateway.
Download the ‘Total Connect Comfort Europe’
app from your app store.
Start using your smartphone app to
control your heating...
You will need the MAC ID and CRC which can be
found on the base of the Remote Access Gateway:
Select your store Get the App
LED on Gateway should
turn solid green when
successfully registered

Honeywell Control Systems Ltd.
Skimped Hill Lane,
Bracknell
Berkshire
RG12 1EB
www.honeywelluk.com
Approvals
Conforms to protection requirements of the
following directives:
EMC: 2004/108/EC
LVD: 2006/95/EC
R&TTE: 1999/05/EC
Hereby, Honeywell, declares that this
Remote Access Gateway is in compliance
with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
© 2013 Honeywell International Inc.

Single Zone Thermostat
Remote Access Setup Guide
for connecting 2 zones
EN

2-zone system example...
• Two Thermostats per Gateway - Only two Thermostats can be
connected to a single Remote Access Gateway at one time. If
either of the currently bound Thermostats need to be replaced the
binding must be cleared from the Gateway first (both devices will be
cleared). Cleared devices will no longer work with the Gateway or
Smartphone App until they have been re-bound to the Gateway.
• Separate Zone Heating Schedules - Once the Thermostats are
connected to the Gateway and registered online, the Smartphone
App can be used to create a separate heating schedule for each
Zone. The schedules are stored directly on the Gateway and
can only be viewed or edited using the Smartphone App.
• Zone Names - The zone names can only be viewed by or changed using
the Smartphone App (the Thermostats can’t display the zone names).
• Quick Actions - A Quick Action set on the Smartphone App
will apply to both zones. A manual override from either zone
Thermostat will cancel an active Quick Action. When a Quick Action
is cancelled by a manual override on one Thermostat, the other
Thermostat will resume it’s programmed heating schedule.
BDR91
Zone-1
Thermostat
Remote Access
Gateway
Smartphone
App
Boiler
Zone
Valve
Boiler/Pump switched from Zone Valve end-switches
BDR91
Zone-2
Thermostat
Zone
Valve
Zone 1 Zone 2
ZONE 1
18.0° 21.0°
ZONE 2
HOME

1Bind Zone-1 Thermostat to Zone-1 Zone Valve Controller (BDR91)
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1 2 Put BDR91 into BIND mode
by pressing the button
again for 5 seconds (until
the red LED blinks slowly).
Send BIND signal by
pressing the BIND
button again.
The red LED on the BDR91
will stop blinking and go off.
Put Thermostat into BIND
mode by pressing below
and left of display for 10
seconds (until a flashing
‘bo’ is displayed).
Install and power BDR91
Zone Valve Controller (see
BDR91 instructions).
Press and hold the button
for 15 seconds (until the red
LED blinks rapidly) to clear
any stored binding data.
Press
Once
Press
10sec
Press
15sec
Press
5sec
Repeat this process for binding Zone-2
Thermostat to Zone-2 Zone Valve Controller
7Thermostat will display binding confirmation
+ signal strength (5 = good signal) for a few
seconds before returning to normal operation.
few
secs
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Continue to step 3on the next page...
2Connect Remote Access Gateway to power LED Status

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Connect Gateway to home internet router
Bind Gateway to Zone-1 Thermostat
Put Gateway into BIND
mode by pressing BIND
button on base.
Send BIND signal by pressing
BIND button again.
Zone-1 Thermostat will display binding confirmation
+ signal strength (5 = good signal) for a few seconds
before returning to normal operation.
LED on Gateway should turn
solid green (= good signal).
Put Zone-1 Thermostat into
BIND mode by pressing
below and right of display.
Press
10sec
Press
once
few
secs
Press
1sec
bnd
bnd
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Repeat this process for binding
Zone-2 Thermostat to the Gateway
Note: The Gateway cannot indicate how many Thermostats are connected
to it. This can be checked by the number of zones displayed on the
Smartphone App after the Gateway has been registered in the next step.
Continue to step 5on the next page...

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Set-up account and download the app LED Status
Visit www.mytotalconnectcomfort.com
to create an account and register
the Remote Access Gateway.
Download the ‘Total Connect Comfort
International’ app from your app store.
You will need the MAC ID and CRC which can be
found on the base of the Remote Access Gateway:
Select your store Get the App
LED on Gateway should
turn solid green when
successfully registered
Use the Smartphone
App to set up heating
schedules and
control your zones...

Troubleshooting
Gateway
LED Status Solution
Lost communication with one
or both zone Thermostats
Check both Thermostats are powered and within RF
range of the Gateway (see guidelines in instructions)
Two Thermostats already
bound to the Gateway
The Gateway will not allow a third Thermostat to be
bound. If a Thermostat needs to be replaced the
binding must be cleared form the Gateway first
No internet connection Check that the home internet router
has an internet connection
Trying to connect to
home internet router
If LED stays orange, check cables and
power to home internet router
Gateway not yet registered Set up account on www.mytotalconnectcomfort.com
Clearing the Thermostat binding from the Gateway
If either Thermostat needs to be replaced then the binding must be
cleared from the Gateway first. As the heating schedules are stored by
the Gateway (and not by the App) they will also be cleared and need to
be set up again using the App for both Thermostats once rebound.
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Please take note of your
zone Heating Schedules
from the App.
Clear Gateway binding
by pressing BIND button
on base for 5 seconds
(LED will flash during).
LED turns OFF
indicating that binding
has been cleared.
Press
5sec
Zone1
Mon, Tue, Wed
08:00 16.0°
17:00 21.0°
23:00 14.0°
4Gateway icon will disappear after a
few moments indicating they have
been unbound form Gateway.
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