Honeywell TC500A User manual

Copyright 2020 – Honeywell International Inc. 31-00401M-01 I Rev.10-20
TC500A Commercial Thermostat
About
The TC500A Commercial Touchscreen Thermostat is an
advanced, configurable, connected device for commercial
buildings. It controls and monitors RTU, AHU, Heat Pump
equipment, and their configurations. This device
communicates over Wi-Fi, Bluetooth, BACnet IP over Wi-Fi,
BACnet RS485, Sylk, easily integrates with the building
automation system.
Initial Setup
On first boot the thermostat prompts user to choose the
configuration platform.
Figure 1. Choose platform to begin configuration
User Application
The TC500A Connect Mobile application is compatible with
IOS 13 and above or Android 8 and above.
To complete the setup, download and log in to the
Honeywell Connect Mobile application.
Figure 2. Download app
Setup using mobile application
To set up thermostat using mobile app
1. Tap App on the thermostat platform configuration
screen.
A QR code displays on thermostat screen.
2. Tap on the mobile app to add a device.
ADD DEVICES banner will pop up on screen.
Figure 3. Add a device
3. Tap SCAN QR CODE to scan the QR code visible on
screen.
QUICK START GUIDE
Android
Search Google Play for Honeywell Connect Mobile
app. Create an account and log in to configure
and connect.
iOS
Search the App store for Honeywell Connect Mobile
app. Create an account and log in to configure
and connect.

TC500A COMMERCI AL THE RMOSTAT
31-00401M-01 I Rev.10-20 2
Figure 4. Scan QR code
4. User can change the device name by tapping
Tap ADD DEVICE after changing name.
Figure 5. Renaming a thermostat
Setup using Thermostat display
To set up thermostat using on board display
1. Tap Thermostat on the thermostat platform
configuration screen.
2. User is guided through a series of configuration
activities to setup thermostat.
Figure 6. Initial guided setup enables user to
3. Tap on preferred Language.
Temperature Unit display page appears.
Figure 7. Select language
4. Tap on preferred Temperature unit.
User will be prompted to name the device.
Figure 8. Select Temperature Unit
Select Language
Set user preferences such as temperature
units (˚F/˚C), name the thermostat.
Configuration and setup of the system
Enable password protection
Set up Wi-Fi connection

TC500A COMMERCI AL THER MOSTAT
331-00401M-01 I Rev.10-20
5. Enter the device name using on screen keyboard.
Tap to save the name.
Figure 9. Name the thermostat
6. Select type of equipment.
After configuring the equipment INSTALLER PIN
screen appears
Figure 10. Select Equipment Type
Refer TC500A Commercial Thermostat User Guide
(31-00400M) for detailed instruction to set up the
thermostat.
7. Set INSTALLER PIN and tap NEXT
Figure 11. Set Installer PIN
8. Choose the type of connection.
Figure 12. Set Installer PIN
9. After successfully connecting the thermostat it will be
ready to use.
Figure 13. Set up complete

Honeywell Building Technologies
Honeywell
715 Peachtree Street NE
Atlanta, GA 30308
customer.honeywell.com
buildingcontrols.honeywell.com
® U.S. Registered Trademark
© 2020 Honeywell International Inc.
31-00401M-01 I Rev.10-20
TC500A COMMERCIAL THE RMOSTAT
Know your Thermostat
Figure 14. Thermostat at a glance
Frequently Asked Questions
Will the TC500A Thermostat work if WiFi
connection is lost?
Yes, Thermostat can work standalone without Wi-Fi con-
nection, it can control the equipment heating, cooling, ven-
tilation, humidity, dehumity etc. However, in event of loss of
Wi-Fi connection, TC500A Thermostat cannot communi-
cate with a local router, or Honeywell Gateway, to connect to
the cloud. It will automatically reconnect to Wi-Fi once the
network is restored.
Will TC500A Thermostat work with a static IP
Address Network scheme?
No, the thermostat needs to connect to gateway who as an
AP will dynamically provide an IP address to thermostat.
Consult the gateway's manual for setup instructions.
What Wi-Fi security standards are compatible with
TC500A Thermostat?
Can a TC500A Thermostat be used in a building
that does not have Wi-Fi?
Yes, There are three scenarios for the thermostat:
1. Does not connect to Wi-Fi
2. Connects directly to the cloud
3. Connects through the Honeywell gateway
Is Wi-Fi required to control ventilation, humidity or
dehumidification?
The Thermostat can control all the equipment without
connecting to the mobile application, local router, or
Gateway.
Installation is complete but the screen just shows
“Welcome to TC500A” with circles lighting up
around it. What should be done?
When power is first restored to TC500A Thermostat, it takes
about 30 seconds to initialize the home screen. The display
will light up in progress circles along with “Welcome to
TC500A” as it advances through its initial power up stage.
Then, the thermostat will display the set up screen with the
guiding words “LET'S BEGIN”. Touch “LET'S BEGIN” to start
thermostat configuration.
Why does the screen on the TC500A Thermostat go
blank?
In normal operating mode, the thermostat screen will go
into “sleep” mode after 30 seconds of inactivity. A proximity
sensor on the thermostat will detect when someone
approaches and wake the screen to enable interaction.
Note that touching the screen will also wake it.
WPA WPA3_WAP2_AES WAP2_FBT_ENT
WPA2 WPA_ENT
WPA2_FBT WPA2_ENT
ROOM TEMPERATURE
TARGET TEMPERATURE
SYSTEM MODE
HOT/COLD/EMER/
AUTO/OFF
PAGE INDICATOR
TARGET TEMPERATURE
SLIDER
WiFi SIGNAL AND
STRENGTH
INDOOR HUMIDITY
OCCUPIED/STANDBY
TIME
BREATHING LED
HOT/COLD
PROXIMITY SENSOR