Hoover S3865 - Platinum Cyclonic Bagless Canister Vacuum... User manual

™
OWNER’S MANUAL
Please read these instructions carefully before
using your vacuum.
OPERATING AND SERVICING INSTRUCTIONS
CYCLONIC
BAGLESS
CANISTER

TABLE OF CONTENTS
OWNER’S INSTRUCTIONS
English pp. 1-20
Español pàg. E1-E15
Français p. F1-F15
6. TROUBLESHOOTING ........... 18
7. SERVICE ............................ 19
8. WARRANTY........................ 20
WARNING: Product assembly may
include small parts. Small parts can present a
choking hazard.
2
TABLE OF CONTENTS
Safety instructions ....................3
1. FEATURES ............................5
2. CARTON CONTENTS .............6
3. HOW TO ASSEMBLE ..............7
Connect Hose.......................................... 7
Connect Wand ......................................... 7
Connect Nozzle........................................ 7
4. HOW TO OPERATE ................8
Carrying Handle ....................................... 8
Cord Release/Rewind ............................... 8
Vacuum Controls...................................... 9
Carpet Cleaning ...................................... 10
Hard Floor Cleaning ................................ 10
Edge Cleaning ........................................ 10
Stair Cleaning ......................................... 10
Select Proper Cleaning Tools ................... 11
Attaching Tools ....................................... 11
5. GENERAL MAINTENANCE.... 12
Dirt Cup ................................................. 12
Umbrella Tube......................................... 12
Primary Filter .......................................... 13
HEPA Filter ............................................. 14
Brushroll................................................. 15
Turbine Hand Tool................................... 16

When using an electrical appliance, basic precautions should always be followed, including the following:
•READALLINSTRUCTIONSBEFOREUSINGTHISAPPLIANCE.
•WARNING:THISPRODUCTCONTAINSCHEMICALSKNOWNTOTHESTATEOFCALIFORNIATOCAUSECANCER,BIRTH
DEFECTSORREPRODUCTIVEHARM. WASHHANDSAFTERUSING.
•AVOIDPICKINGUPHARD,SHARPOBJECTSWITHTHECARPETCLEANER.THEYMAYDAMAGETHEMACHINE.
•STOREINADRYPLACE.DONOTEXPOSEMACHINETOFREEZINGTEMPERATURES.
IMPORTANTSAFETYINSTRUCTIONS
•Do not leave appliance when plugged in. Unplug from
outletwhennotinuseandbeforecleaningorservicing.
•Donotuseoutdoorsoronwetsurfaces.
•Donotallowchildrentooperateorplaywithcleanerorbe
near unit when in operation.
•Useonlyasdescribedinthismanual.Useonlymanufac-
turer’s recommended attachments.
•Donotusewithdamagedcordorplug.Ifapplianceisnot
working as it should, has been dropped, damaged, left
outdoors, or dropped into water.
•Donotpullorcarrybycord,usecordasahandle,closea
door on cord, or pull cord around sharp edges or corners.
•Donotunplugby pullingoncord.To unplug,graspthe
plug, not the cord.
WARNING:TOREDUCETHERISKOFFIRE,ELECTRICSHOCKORINJURY:
THISPRODUCTISINTENDEDFORHOUSEHOLDUSEONLY.
•Donothandleplugorappliancewithwethands.
•Donotputanyobjectintoopenings.Donotusewithanyopen-
ing blocked; keep free of dust, lint, hair, and anything that may
reduce air flow.
•Keephair,looseclothing,fingers,andallpartsofbodyaway
fromopeningsandmovingparts.
•Turnoffallcontrolsbeforeunplugging.
•Useextra carewhen cleaningonstairs. Donot placecarpet
cleaner on stairs.
•Donotusetopickupflammableorcombustibleliquids,such
as gasoline, or use in areas where they may be present.
•Thehosecontainselectricalwires.Donotusewhendamaged,
cutorpunctured.Avoidpickingupsharpobjects.

•Alwaysturnoffthisappliancebeforeconnectingordiscon-
necting either hose or motorized nozzle.
•Holdplugwhenrewindingontocordreel.Donotallowplug
to whip when rewinding.
•Donotpickupanythingthatisburningorsmoking,suchas
cigarettes, matches, or hot ashes.
•DonotusewithoutDirtCupand/orFiltersinplace.
•UnplugbeforeconnectingTurbineHandTool.
•Theuseofanextensioncordisnotrecommended.
•Donotpointtoolstowardpeopleorpets.
•Donotoperatecleanerinbarefeetorwhenwearingopen
toe shoes or sandals.
SAVETHESEINSTRUCTIONS
THERMAL PROTECTOR: An internal thermal protector has been
designedintoyourcleanertoprotectitfromoverheating.
Whenthethermalprotectoractivates,thecleanerwillstoprunning.If
this happens, proceed as follows:
1.TurnthecleanerOFFanddisconnectitfromtheelectricaloutlet.
 2.Check Primary Filter,  HEPA Filter, and Umbrella Tube for dirt
accumulation.
3.Referto“Troubleshooting”section.
4. When cleaner is unplugged and the motor cools for 30 minutes, the
thermal protector automatically resets and cleaning may continue.
Ifthethermalprotectorcontinuestoactivateafterfollowingtheabove
steps,yourcleanermayneedservicing(see“Service”section).
WARNING: Toreducetheriskofelectricshock,this
appliancehasapolarizedplug(onebladeiswiderthantheother).
Thisplugwillfitinapolarizedoutletonlyoneway.Iftheplugdoes
notfitfullyintheoutlet,reversetheplug.Ifitstilldoesnotfit,contact
aqualifiedelectriciantoinstalltheproperoutlet.Donotchangethe
plug in any way.

FEATURES
5
Canister
1 Hose Inlet (Front Of Canister)
2 Dirt Cup
3 Dirt Cup Handle/Carry Handle
4 Dirt Cup Release Button
5 Auto Cord Rewind Pedal
6 Power Ready Light
7 Power Cord
8 Exhaust Filter Cover
Power Nozzle
9 Reset Button
10 Floor Selector Indicator Light
11 Floor Selector Pedal
12 Wand Release Pedal
13 Headlight
14 Handle Release Pedal
Hose/Hand Grip/Wand
15 Hose
16 Power On/Off Button
17 Brushroll On/Off Button
18 Wand Release Button
19 Telescopic/Bidirectional Wand
20 Suction Control Valve
21 Tool Storage
Accessories
22 Crevice Tool
23 Dusting Brush
24 Hard Floor Brush
25 Turbine Hand Tool
(Included in all models)
1. FEATURES
1.1
1
2
3
4
5
6
7
8
9
10 11 12
14
13
Canister
Power
Nozzle
Hose/Hand Grip/Wand/
15
16
17
18
19
20
21
22
23
Accessories
Accessories
(stored on
hand grip)
24
25

6
2. CARTON CONTENTS
CARTON CONTENTS
Remove all parts from carton and identify each
item shown. Make sure all parts are located
before disposing of packing material.
A Canister
B Hose
C Telescopic/Bidirectional Wand
D Power Nozzle
E Turbine Hand Tool
F Crevice Tool
G Dusting Brush
H Hard Floor Brush
GF
A
BC
D
HE
2.1

7
3. HOW TO ASSEMBLE
HOW TO ASSEMBLE
3.3
Connect Hose
3.1 Push Hose Connector end (A) into opening
(B) on front of cleaner. To disconnect hose
from cleaner, press release buttons (C) on
sides of Hose Connector and pull out.
NOTE: The flexible hose contains electrical wires
for connection to the Power Nozzle and should
not be used if damaged, cut or punctured.
Connect Wand
3.2 Push Hand Grip (D) firmly into end of Wand
(E) until Latch clicks. To remove Wand from
Hose, press on Wand Releases Button (F) on
end of Wand and pull apart.
Connect Nozzle
3.3 Push the opposite end of Wand (G) firmly into
Power Nozzle.
To Release, step on Wand Release Pedal (H)
and pull to disconnect from nozzle.
3.1 3.2
C
A
B
E
D
G
H
F

8
4. HOW TO OPERATE
HOW TO OPERATE
To unwind Power Cord from Vacuum, pull out
to desired length.
NOTE: A YELLOW mark on the Power Cord indi-
cates the maximum recommended cord length. Do
not exceed the cord length beyond the RED mark.
To rewind the Power Cord, press the Cord
Rewind Pedal (A), located on the top of the
vacuum cleaner, and guide the Power Cord
with one hand. This will prevent the cord from
whipping which could cause damage or injury.
4.2
Cord Release/Rewind
Use the Carry Handle
located on top the Dirt
Cup to move vacuum
cleaner from room to
room.
NOTE: Make sure Dirt
Cup is securely fastened
before moving unit.
Carry Handle
4.1
A

4.3
2
13
HOW TO OPERATE
4. HOW TO OPERATE
9
Vacuum Controls
Handle/Hose Grip
1Power Button
Push to turn cleaner on and off.
2 Brushroll On/Off Button
Push to turn Brushroll on and off.
3 Suction Control Valve
To clean delicate fabrics, slide the Suction
Control Valve to the open position to lower
the suction.
Slide as shown to open and close the Valve.
CLOSED - OPEN
4.4 Indicator Light
FLOOR SELECTION
Very High Pile Carpets.
Low to Mid Pile Carpets.
Bare Floors.
(Brushroll off)
4
5
6
NOTE: Operate cleaner only at voltage specified on
the data plate on the underside of the cleaner.
Nozzle
4Floor Selector Pedal
Push the Floor Selector Pedal to raise and lower the Nozzle
to clean bare floors and various carpet pile heights. For maxi-
mum cleaning performance, the following carpet height settings are
recommended:
  •LowandMediumsettings:forlowtomediumpilecarpets.
  • High setting: for very deep pile carpet where easier
pushing effort is desired,while maintaining good cleaning
performance.
NOTE: If the cleaner is difficult to push, change floor selector
push button to the next highest setting.
NOTE: In Bare Floor mode brushroll will automatically shut off.
5Floor Selector Indicator Light
Indicates the carpet height selected by the Floor Selector Pedal.
6 Handle Release Pedal
Step on the Handle Release Pedal to lower hand grip into
cleaning position.
NOTE: Brushroll will not run until handle is released.
7 Reset Button
This power nozzle is equipped with an electrical reset button.
If the brushroll is jammed, the rest button will automatically
shut off the brushroll motor. If this happens, unplug cleaner
and clear jam from brushroll. Press the reset button, plug in
the cleaner and resume use.
7

HOW TO OPERATE
4. HOW TO OPERATE
10
4.8
Stair Cleaning
Clean stairs from bot-
tom to top.
NOTE: Take extra care
when vacuuming stairs.
Do not store canister
in vertical position.
Edge Cleaning
4.7
Guide side of Nozzle
parallel to edge of carpet
or furniture as shown.
The Hard Floor Brush is
recommended for vac-
uuming wood, laminate
coverings and ceramic
floor surfaces.
Power Nozzle may also
be used for hard floor
cleaning, by simply set-
ing the Floor Selector to
Bare Floor.
NOTE: In Bare Floor
mode brushroll will auto-
matically shut off.
After attaching the
Power Nozzle, set the
Floor Selector to the
proper setting for your
carpet type. Reference
the “Vacuum Controls”
section under “How to
Operate” for carpet set-
tings of Power Nozzle.
(pg. 9)
Carpet Cleaning Hard Floor
Cleaning
4.5
B
4.6

HOW TO OPERATE
4. HOW TO OPERATE
11
A. Crevice Tool may be used in tight spaces, cor-
ners, and along edges in such places as dresser
drawers, upholstered furniture, stairs and base-
boards. (Tool stored under Hand Grip)
B.
Dusting Brush with swivel neck may be used to
dust furniture, lamps, lighting fixtures, blinds,
baseboards, shutters and registers. May also
be used for upholstered furniture, draperies,
tapestries and mattresses. (Tool stored under
Hand Grip)
C.
Hard Floor Brush may be used for hard surface
floors such as tile and slate.
4.10
Attaching Tools
Tools may be attached
directly to the hand grip
or to the wand. Firmly
push tool into the hand
grip or wand. Twist tool
slightly to tighten or
loosen connection.
Select the Proper Tool
D. Turbine Hand Tool may be used for upholstered
furniture and carpeted stairs.
E.
Power Nozzle may be used for carpets,
rugs and hard floor surfaces. (See “Hard Floor
Cleaning” section for instructions)
ABCD E
4.9

12
pAlways unplug the
vacuum cleaner from
the electrical outlet
before performing any
general maintenance.
pDo not use clean-
er without Dirt Cup,
Umbrella Tube or
Filters in place.
pIt is recommended
that you clean the
Filters every time the
Dirt Cup is emptied
for consistent cleaning
performance of your
machine.
CAUTION: Very fine
materials, such as
face powder or corn-
starch, may clog the
filter and cause a
reduction in perfor-
mance. When using
the cleaner for this
type of dust, empty
the cup and clean
the filters often.
5. GENERAL MAINTENANCE
GENERAL MAINTENANCE
5.1 5.2
5.4
5.3
Dirt Cup
When to Clean
Empty the Dirt Cup at the end of each cleaning
session and before the dirt reaches the fill line.
How to Clean
Disconnect cleaner from electrical outlet.
5.1 Press button on the handle located on the Dirt
Cup Lid and pull Dirt Cup Out.
5.2 Holding Dirt Cup over trash receptacle, press
Dirt Cup Door Release Button to open
and empty Dirt Cup. When all the dirt has
fallen, close the Dirt Cup Door and replace.
Umbrella Tube
When to Clean
Check Umbrella Tube on a monthly basis and
clean when it is wrapped with debris. Check more
frequently if cleaning up pet hair or you have family
members with long hair.
How to Clean
Disconnect cleaner from electrical outlet.
Remove Dirt Cup as described in Fig. 5.1.
5.3 Press red Dirt Cup Door Release Button to open
Dirt Cup Door.
5.4 Twist Umbrella Tube left and remove from bottom
of the Dirt Cup and remove debris.
Replace Umbrella Tube in bottom of Dirt Cup and
twist right.
IMPORTANT
Maintenance Instructions
p
!

13
GENERAL MAINTENANCE
5. GENERAL MAINTENANCE
Lifetime Primary Filter
NOTE: This is located on the canister behind the
Dirt Cup bin.
When to Clean
It is recommended that the Primary Filter be
checked and cleaned periodically depending on
the frequency of use and volume of dirt being
picked up on each cleaning.
How to Clean
5.5 Release the Primary Filter Cover by lifting up
the tab.
5.6 Lift off the Filter Cover to gain access to
the Filter Assembly. Separate the Filter from
Filter Frame and remove.
5.7 HoldFilterundercoldrunningwatertoremovedirt
and debris. Squeeze Filter to remove excess
water.
NOTE: Allow Filter to dry completely before
replacing, which may take up to 24 hours. Do
not use any detergents or boiling water to
wash the Filters.
Once completely dry, return the Lifetime Primary
Filter to the Filter Frame, replace Filter Assembly
into canister and replace cover.
5.5 5.6 5.7
What to Buy
To assure cleaning effectiveness, use only Hoover®service part only, #302445001.
It is important that you use only genuine HOOVER
®
parts to assure
your cleaner operates at peak performance. To order Filters please visit
www.hoover.com. HOOVER
®
parts can be identified by the trademark-

14
5. GENERAL MAINTENANCE
GENERAL MAINTENANCE
HEPA Exhaust Filter
When to Clean
The HEPA Filter is intended to be a lifetime Filter. Inspect HEPA Filter at the
same time Primary Filter is cleaned. Over time, it is normal for the Filter to turn
gray. If HEPA Filter appears visibly dirty, follow cleaning instructions.
How to Clean
NOTE: This is located on the rear of the vacuum cleaner.
5.8 Release the HEPA Filter Cover and remove the Cover as shown. Remove
the Filter by pulling the tab towards you.
5.9 Gently tap the Pleated Filter on the inside of a trash receptacle to remove
excess dust and dirt.
NOTE: Be careful not to damage Filter pleats.
WARNING: DO NOT WASH OR APPLY WATER TO PLEATED FILTER.
NOTE: Replace Filter if any sign of damage.
Once cleaned, return the HEPA Filter to the vacuum cleaner. Replace the HEPA
Filter Cover before restarting the vacuum cleaner.
What to Buy
To assure cleaning effectiveness, use only Hoover®service or aftermarket, #303017001.
It is important that you use only genuine HOOVER®parts to assure your cleaner oper-
ates at peak performance. To order Filters please visit www.hoover.com. HOOVER®
parts can be identified by the trademark-
5.95.8

15
GENERAL MAINTENANCE
5. GENERAL MAINTENANCE
Brushroll
When to Replace
WARNING - Risk of personal injury - Brushroll may suddenly restart - unplug before cleaning or
servicing. When Brushroll brushes are worn, it should be replaced.
5.10 To check condition of brushes, move edge of a card across Bottom Plate while turning Brushroll. To
maintain cleaning effectiveness, replace Brushroll if brushes do not touch card.
5.10
How to Replace
5.14 Align new Brushroll and Belt.
5.15 Replace Brushroll.
5.16 Replace Bottom Plate and Screws.
How to Remove
Disconnect cleaner from electrical outlet.
5.11 Turn cleaner over and remove 9 Screws as
indicated in photo.
5.12 Remove Bottom Plate.
5.13 Remove Brushroll.
5.11 5.12 5.13
What to Buy
To assure cleaning effectiveness, use only Hoover®
Brushroll part #59143012.
It is important that you use only genuine HOOVER®parts
to assure your cleaner operates at peak performance. To
order Filters please visit www.hoover.com. HOOVER®parts
can be identified by the trademark-
5.14 5.15 5.16

Turbine Hand Tool
When to Replace Brushroll
When Brushroll brushes are worn, the Brushroll
should be replaced.
How to Replace Brushroll
Disconnect cleaner from electrical outlet.
5.17 Remove Tool from Hose and turn it so bottom
faces up. Press the Latches on either side of
Tool and remove Bottom Plate (A).
5.18 Unscrew the two Phillips Screws (indicated by
arrows) and remove Belt Guard (B).
5.19 Remove Brushroll including End Plates (C)
and discard.
Inspect Belt to ensure that it is in good condition.
If Belt is cracked, gouged or broken, replace it.
(See the following section for instructions)
Insert Brushroll through Belt and position Belt
over Gear Teeth (D) on Brushroll.
With curved ends down, slide End Plates (C) of
Brushroll into slots (E) on Tool.
5.20 Replace Belt Guard (B) making sure not to pinch
brush bristles in Guard.
Turn Brushroll, making sure it rotates freely.
Replace and tighten Screws.
5.21 To replace Bottom Plate, insert the four tabs (F)
on edge of Bottom Plate into slots on front
of Tool.
Pivot Bottom Plate down and snap closed.
B
5.19
5.18
GENERAL MAINTENANCE
5. GENERAL MAINTENANCE
C
D
E
B
5.20
F
5.21
16
What to Buy
To assure cleaning
effectiveness, use
only Hoover®Turbine
Tool Brushroll part
#48414088.
It is important that
you use only genuine
HOOVER®parts to
assure your cleaner
operates at peak per-
formance. To order
Filters please visit
www.hoover.com.
HOOVER®parts can
be identified by the
trademark-
A
5.17

Inspecting the Belt
The Turbine Hand Tool Belt is designed to last a
long time and is not normally replaced. However,
if the Belt is cracked, gouged or broken, it should
be replaced.
5.22 Remove Tool from Hose and turn it so bottom
faces up. Press the Latches on either side of
Tool and remove Bottom Plate (A).
Replacing Belt
5.23 Remove Bottom Plate, Belt Guard and Brushroll
as described in Figs. 5.17 through 5.19.
Grasp Turbine (E) and pull firmly to remove.
Remove Belt (F) from Turbine Pulley.
Replace with new Belt.
5.24 With flat sides of Turbine Retainers (G) pointing
down, slide Retainers into grooves (H) on both
sides of Tool Housing and snap into place.
Replace Brushroll, Belt Guard, and Bottom
Plate as described in Figs. 5.19 through 5.21.
Turbine Hand Tool
5.23
F
E
5.24
G
H
What to Buy
To assure cleaning effectiveness, use only Hoover®
Belt #38528037.
It is important that you use only genuine HOOVER®parts
to assure your cleaner operates at peak performance. To
order Filters please visit www.hoover.com. HOOVER®parts
can be identified by the trademark-
GENERAL MAINTENANCE
5. GENERAL MAINTENANCE
A
5.22
17

18
WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE.
Exclusive Hoover Platinum Collection™ Member Services Line 1.877.MYPLTNM (1.877.697.5866)
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER
®
Dealer or visit our website at www.hoover.com. Costs of any transportation to
and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized HOOVER
®
Dealer or retailer.
Always identify your cleaner by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears on the bottom
of the cleaner.)
TROUBLESHOOTING
6. TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cleaner won’t
run.
Switch not “ON” at Hand Grip. Turn switch “ON” at Hand Grip.
Power Cord not firmly plugged in. Plug Power Cord in firmly.
No Voltage in wall plug. Replace Fuse or reset Circuit Breaker in Home.
Motor Thermal Protector has tripped. Switch off and unplug the vacuum cleaner. Leave for 30 min. before
plugging in and switching the cleaner back “ON”.
Needs Service. See “Service” section in manual.
Low suction:
Canister / Power
Nozzle
Dirt Cup full or blocked. Empty Dirt Cup and/or remove blockage.
Dirt Cup not installed properly. Review Dirt Cup replacement section in manual.
Blockage in Nozzle Connector, Hose or Wands. Remove blockage.
Filters dirty or clogged. Clean or replace Filters.
Suction Control Valve is open. Close Suction Control Valve on Hand Grip.
Needs Service. See “Service” section in manual.
Power Nozzle
won’t run
Switch not “ON” at Hand Grip. Turn switch “ON” at Hand Grip.
Brushroll reset has tripped. Depress Reset Button located on top of Power Nozzle.
Floor selector pedal is on bare floor mode. Switch to desired carpet setting.
Handle is not released and in stored upright position. Brushroll is
automatically shut off in the upright storage position. Step on Wand Release Pedal to lower Handle and start Brushroll.
Needs Service. See “Service” section in manual.
Power Nozzle
won’t pickup
Low cleaner suction. See “Low suction” section above.
Blockage in the Nozzle or Nozzle Connector. Remove blockage.
Brushroll not running. See “Power Nozzle won’t run ” section above.
Brushroll bristles worn. Replace Brushroll. See Brushroll replacement section in manual.
Needs Service. See “Service” section in manual.
Brushroll reset
has been tripped
Possible jam in brushroll. See “Vacuum Controls” section, number 7 on pg. 9.

Service Information
To obtain approved Hoover®service and genuine Hoover®parts, locate the
nearest Authorized Hoover®Warranty Service Dealer (Depot) by:
 •CheckingtheYellowPagesunderVacuumCleaners-HouseholdOR
 •Visit our website at hoover.com (U.S. Customers) or hoover.ca
(Canadian Customers). Follow the service center link to find the service
outlet nearest you.
 •CallingTheExclusiveHooverPlatinumCollection™MemberServices
Line 1.877.MYPLTNM (1.877.697.5866) for an automated referral of
authorized service outlet locations (U.S. only).
Do not send your cleaner to Hoover, Inc., in Glenwillow for service, this will
only result in delay.
If further assistance is needed, contact the Exclusive Hoover Platinum
Collection™MemberServicesLine1.877.MYPLTNM(1.877.697.5866),Mon-
Fri 8am-5pm EST.
In Canada, contact Hoover®Canada, Toronto: 755 Progress Ave Scarborough,
ON M1H 2W7 OR Hoover®Canada, Edmonton: 18129-111 Ave Edmonton,
AB T5W 2P2 , Phone: [phone], Mon-Fri 8am-7pm EST.
Always identify your cleaner by the complete model number when requesting
information or ordering parts. (The model number appears on the back of the
cleaner.)
Please do not return this product to the store.
SERVICE
7. SERVICE
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WARRANTY
8. WARRANTY
Limited SIX Year Warranty for Hoover Platinum Collection™
Bagless Cyclonic Canister
(Domestic Use)
WHAT THIS WARRANTY COVERS
Whenusedandmaintainedinnormalhouseholduse,andinaccordancewiththeOwner’sManual,yourHooverPlatinumCollection™Bagless
Cyclonic Canister is warranted against original defects in material and workmanship for a full six years from date of purchase (the “Warranty
Period”). During the Warranty Period, Hoover
®
will provide, as described in this warranty, labor and parts, at no cost to you, to correct any
such defect in products purchased in the United States, U.S. Military Exchanges and Canada.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, take the product to a Hoover
®
Authorized Warranty Service Dealer along with proof of purchase. For
an automated referral to authorized service outlets, phone: [phone] OR visit Hoover
®
online at hoover.com (U.S. Customers) or
hoover.ca (Canadian customers). For additional assistance or information concerning this warranty or the availability of warranty service outlets,
phoneTheExclusiveHooverPlatinumCollection™MemberServicesLine,Phone1.877.697.5866,Mon-Fri8am-5pmEST.InCanada,contact
Hoover
®
Canada, Toronto: 755 Progress Ave Scarborough, ON M1H 2W7 OR Hoover Canada, Edmonton: 18129-111 Ave Edmonton, AB T5W
2P2, Phone:[phone], Mon-Fri 8am-5pm EST. For assistance in French or Spanish, call 1.800.263.6376, Mon-Fri 8am-7pm EST.
WHAT THIS WARRANTY DOES NOT COVER
This warranty does not cover: Brushroll, primary Filter, HEPA Filter, use of the product in a commercial operation (such as maid, janitorial
and equipment rental services), improper maintenance of the product, damage due to misuse, acts of God, nature, vandalism or other acts
beyond the control of Hoover
®
, owner’s acts or omissions, use outside the country in which the product was initially purchased and resale
of the product by the original owner. This warranty does not cover pick up, delivery, transportation or house calls. This warranty does not
apply to products purchased: 1. Outside the United States, including its territories and possessions, 2. Outside a U.S. Military Exchange, or
3. Outside Canada. This warranty does not cover products purchased from a party that is not an authorized retailer, dealer, or distributor of
Hoover
®
products.
OTHER IMPORTANT TERMS
This Warranty is not transferable and may not be assigned. This Warranty shall be governed and construed under the laws of the state of Ohio.
The Warranty Period will not be extended by any replacement or repair performed under this warranty.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE DISCLAIMED. IN NO EVENT WILL HOOVER
®
BE
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY
PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR
ARISING FROM ANY CAUSE WHATSOEVER. Some states do not allow the exclusion of consequential damages, so the above exclusion may
not apply to you. This warranty gives you specific rights; you may also have others that vary from state to state.
20