
Warranty and Service Information
Note: Be sure to keep your original dated sales receipt in a safe place as you will be
required to provide proof of purchase date for the equipment to be serviced under
warranty.
Warranty Coverage
Your new JR Remote Control Radio System is warranted to the original purchaser
against manufacturer defects in material and workmanship for 3 years from the date of
purchase. During this period, Horizon Service Center will repair or replace, at our
discretion and at no cost to the purchaser, any component that is found to be factory
defective. This warranty is limited to the original purchaser of the unit and is not
transferable.
This warranty does not apply to any unit that has been improperly installed, mishandled,
abused or damaged in a crash or to any unit which has been repaired or altered by any
unauthorized agencies. Under no circumstances will the buyer be entitled to
consequential or incidental damages. This limited warranty gives you specific legal
rights; you also have other rights, which may vary from state to state. As with all fine
electronic equipment, do not subject your radio system to extreme temperatures, humidity
or moisture. Do not leave it in direct sunlight for long periods of time.
Repair Service Directions
In the event that your JR radio needs service, please follow the instructions listed below.
1. Check all on/off switches to be sure they are off. This will speed the repair process of
checking battery condition.
2. Return your system components only (transmitter, receiver, servos, etc.). Do not return
your system installed in a model car, boat, etc.
3. Preferably, use the original carton/packaging (molded foam container) or equivalent to
ship your system. Do not use the system carton itself as a shipping carton. You should
package the system carton within a sturdy shipping container using additional packing
material to safeguard against damage during transit. Include complete name and address
information inside the carton, as well as clearly writing it on the outer label/return
address area.
4. Include detailed information explaining your operation of the system and problem(s)
encountered. Provide an itemized list of equipment enclosed and identify any particular
area/function, which may better assist our technicians in addressing your concerns. Date
your correspondence and be sure your complete name and address appear on this
enclosure.
5. Include you name, mailing address and a phone number where you can be reached
during the business day.
6. Within your letter, advise us of the payment method you prefer to use. The Horizon
Service Center accepts only VISA or MasterCard. Please include your card number and
expiration date.