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EXCHANGING ITEMS
IfyouprefertoexchangeyouritemforanotherHorticultureLightingGroupproduct,pleasecontactus
todiscussyourneeds.Theitemmustbeinitsoriginalconditionandtheexchangerequestmadewithin
30daysofreceiptoftheitem.AfterspeakingwithaHorticultureLightingGrouprepresentative,youcan
placeaneworderonthewebsiteandsendbacktheoriginalorderforcredit,ortherepresentativemay
placetheorderforyoudirectlyand arrangereturnshipping.Thereturnedlightmustbereceivedbefore.
Concerningdefectiveitems pleasecontactustoarrange areturn.Uponreceipt toHLG,the returned
item will be inspected by a qualified technician who will verify that the defect was not caused by
negligence,abuse,unauthorized repairordisassembly. Forapprovedwarrantyexchanges ofdefec-
tiveitems, the defective items in question must be shipped back beforean exchangewill take place.
Afterapprovalhasbeen granted,HLGwillreplace the product withthe same product. Inthecase the
exact product is no longer available,a product of equal value may be substituted.
REFUNDS
The item MUST be postmarked and shipped to Horticulture Lighting Group WITHIN THIRTY(30)
DAYS from the date of receipt of the order. Each item must be returned in the same condition as
it was sent, unworn and undamaged. Items that have been worn and damaged due to customer
negligence cannot be returned.
Anyorder refunded as a result of a cancellation, will be subject toa 10% restocking fee.
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item.We will also notify you of the approval or rejection of your refund.
If you are approved,your refund will be processed and a credit will automatically be applied to your
credit card or original method of payment, within 7 business days.
HOW LONG DOES IT TAKE TO RECEIVE
A CREDIT FOR A RETURNED ITEM?
After we receive the returned item and it is inspected, we will send you an email to notify you that
your returned item has been received. We will also notify you of the approval or rejection of your
refund. It takes between 1 and 5 days to complete the return process. A refund or customer credit
(for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original
form of payment. Please allow one monthly billing cycle for the credit to appearon your credit card
statement.
Pleasecontactuseitherbyemailorphoneifyoufeelthereisaproblemordelaywith thetransaction.
SHIPPING
Returns may be mailed or shipped to:
Horticulture Lighting Group, 3505 Maynardville Hwy., Maynardville, TN 37807
You will be responsible for paying for yourown shipping costs for returning any item not deemed to
be covered under the return warranty. Shipping costs are non-refundable forwrong item purchase
or changing your order. If you receive a refund, the cost of return shipping will be included in your
refund ora return label will be provided. Upon approval, wewill provide a shipping labelvia email ora
label will be included in thereplacement item shipment box.
Depending on yourshipping address, the time it may take foryour replacement or exchanged prod-
uct to reach you, may vary.
If you have any questions about our products, warranty, exchange, adjustment, or return
policies, please contact a Customer Service Representative at (877) 445-4533 x4 or
USER MANUAL www.HLG.com
