HP Compaq Presario Manual

3/8” spine allowed - adjust according to binding
xxl
Internet PC Features Guide
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE,
OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied
or reproduced in any form without prior written consent from Compaq Computer Corporation.
© 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A., Brazil,
Canada, Japan, Korea, Singapore, Taiwan, and the U.K. Compaq and Presario are registered in the
U.S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of
the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
164543-001

Contents i
Contents
Chapter 1 Using This Guide
Special Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Special Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Locating Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Service and Support Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Comments About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Chapter 2 Checking Your Connections
Identifying the Front Components on Your Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Identifying the Rear Components on Your Internet PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Chapter 3 Using the Compaq Internet Keyboard
Using the Internet Button Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using the Multimedia Easy Access Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Using Additional Button Features of Your Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Reprogramming Your Easy Access Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Disabling and Enabling the Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Working with the Standard Keyboard Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Keyboard Status Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

ii Contents
Chapter 4 Upgrading Your Internet PC
Identifying the Major Components of Your Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Moving the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Determining Expansion Card Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Inserting an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Installing an Additional Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Adding a Secondary Hard Drive When the Primary Hard Drive
Is Installed Under the CD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Adding a Secondary Hard Drive When the Primary Hard Drive
Is Installed in the Drive Cage Bottom Slot. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Replacing a Diskette Drive or Zip® Drive (Zip Drive available on select models only) . 4-18
Adding or Replacing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Installing Additional Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Replacing the Real-Time Clock Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Removing and Inserting a Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive
Understanding Your CD-R and CD-RW Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Accessing the just!burn User’s Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
The just!burn CD Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
PacketCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
just!audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
CD!backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
just!data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Contents iii
Chapter 6 Understanding Your Service and Support Options
Compaq Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Built In Technician (available in select regions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Launching Built In Technician. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Using Built In Technician . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Entering Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Compaq Remote Support (available in select regions) . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Testing Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
System Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Compaq Service Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Turning Compaq Service Connection On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Compaq Service Connection Privacy and Data Security Statement . . . . . . . . . . . . . . . . 6-10
Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
QuickRestore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
SystemSave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Increasing the Size of the SystemSave Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
SystemRestore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Selective Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Full Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Creating a QuickRestore Emergency Recovery Diskette . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Using the QuickRestore Emergency Recovery Diskette. . . . . . . . . . . . . . . . . . . . . . . . . 6-15
New Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Reinstalling Deleted Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

iv Contents
Chapter 7 Troubleshooting
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Troubleshooting Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Troubleshooting Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Troubleshooting CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Troubleshooting Diskette Drive and Zip Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Troubleshooting Display (Monitor) Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Troubleshooting Fax Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Troubleshooting Game Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Troubleshooting Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Troubleshooting Internet Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Troubleshooting Keyboard and Mouse Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Troubleshooting Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Troubleshooting Power Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Troubleshooting Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Contacting a Compaq Authorized Service Provider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Index

Using This Guide 1-1
Chapter 1 Using This Guide
Thank you for buying a Compaq Internet PC. This Features Guide will help you to
familiarize yourself with the features of your Internet PC as well as gives you
information on how to upgrade your computer.
Please take a moment to familiarize yourself with the special text and messages used
throughout this guide.
Special Text
The following examples explain the specially formatted text used in this guide:
◆Keyboard key names appear in bold type: Home, End, Backspace, Tab
◆Keyboard keys that must be pressed at the same time to perform a task appear in
bold type with a plus sign (+) between the key names: Ctrl+Home
◆Drives appear as capital letters: drive C
◆Folder names appear with initial capital letters: Favorites
◆File names appear in italics with an initial capital letter: Setup.exe
◆Command line statements appear in lowercase bold type: a:\install
◆Names of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
◆Menu items appear in bold type: Programs, Accessories

1-2 UsingThisGuide
Special Messages
The following words and symbols have special meaning in this guide:
*
**
*HINT: Helpful hints that will make using your computer easier and faster.
+
++
+NOTE: Important information concerning the operation of your Internet PC.
`
``
`CAUTION: Failure to follow directions may result in equipment damage or loss of data.
a
aa
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Locating Help
Compaq provides you with several resources to help you learn about your Internet
PC.
Glossary Computer terms that may be unfamiliar to you are identified in the glossary in the
Reference Manual.
Index The index in each guide or manual is a comprehensive list of the topics covered in
this manual.

Using This Guide 1-3
Service and
Support Guide Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.
If you need further technical support or assistance, visit the Compaq Web site at:
www.compaq.com/mypresario
Compaq technical support telephone numbers are listed in the Limited Warranty
Statement included with your Internet PC.
+
++
+NOTE: Locate the model and serial numbers for your computer before you call technical support.
Write your computer’s model and serial numbers below for future use.
Troubleshooting The Troubleshooting section shows how to fix many common
computer-related issues. Refer to the Troubleshooting section located in the
Features Guide.
For More
Information For the latest information about the topics discussed in this Reference Manual,
please visit the Compaq Web site at www.compaq.com.
Model and Serial Number Information
Purchase Date
Store Name
Computer Model Number
Computer Serial Number
Monitor Model Number
Monitor Serial Number

1-4 UsingThisGuide
Comments About This Guide
Compaq Computer Corporation welcomes comments and suggestions you may have
concerning this guide. Send correspondence to the following address:
COMPAQ COMPUTER CORPORATION
ATTN: DOCUMENTATION PROGRAM MANAGER
MAIL CODE 060504
20555 SH 249
HOUSTON, TX 77070
+
++
+NOTE: This address is for comments and suggestions only. It is not for the purpose of obtaining
technical assistance.

Checking Your Connections 2-1
Chapter 2 Checking Your Connections
The following diagram shows the connectors for your Internet PC.
Compaq Internet PC Connections
+
++
+NOTE: The view shown may differ slightly from your Internet PC.

2-2 CheckingYourConnections
Identifying the Front Components on Your Internet PC
Compaq Internet PC Front Components
No. Component
1CD, DVD, or CD-RW Drive (DVD Drive and CD-RW drive available on select models;
location of CD-RW drive may vary)
2Pressure point used to open the door
3Diskette Drive
4Diskette Drive Activity Light
5Zip Drive (available on select models only)
6Hard Drive Activity Light

Checking Your Connections 2-3
+
++
+NOTE: The view shown may differ slightly from your Internet PC.
7CD, DVD, or CD-RW Drive Eject Button
8Diskette Drive Eject Button
9Zip Drive Activity Light/Eject Button
-Power Button
qPower Status Light
wCreativity Action Center
No. Component

2-4 CheckingYourConnections
Identifying the Rear Components on Your Internet PC
The following table shows the icons for the components that appear on the back of
your Internet PC.
Icon Component
ZScroll Mouse
TInternet Keyboard
WUSB Ports (2)
VSVGA Monitor Port
²Parallel Printer Port
:Microphone
¾or Audio In
½or Audio Out
XSerial Port
ãAC Power Connector
®or PHONE Modem Line Outa(The appearance of your modem may vary.)
^or LINE Modem Line Ina(The appearance of your modem may vary.)
a. For more information on the 56K V.90 PCI modem, refer to the Learning About Your Modem section in the
Reference Manualsuppliedwith yourcomputer. Forinformation on the digital modem, referto the Introducing
the Compaq Digital DSL/56K Modem section in the Reference Manual.
=>

Checking Your Connections 2-5

2-6 CheckingYourConnections

Using the Compaq Internet Keyboard 3-1
Chapter 3 Using the Compaq Internet
Keyboard
Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that
make accessing the Internet and using your favorite software programs easier and
faster. Along with the standard computer keyboard, the Internet Keyboard provides
the following:
◆Internet Button Suite
◆Multimedia Easy Access buttons
Using the Internet Button Suite
The Internet buttons allow easy access to the following:
◆e-mail
◆Internet searches
◆your favorite Web sites
◆electronic shopping

3-2 UsingtheCompaqInternetKeyboard
Internet Button Suite
+
++
+NOTE: For the Internet Button Suite to operate, you must be connected to the Internet. Until you set up
your Internet Service Provider (ISP), each Internet button will launch the Compaq Internet Setup
process.
No. Icon United States Countries Outside the United States
12Instant E-Mail provides one-touch access for
sending and reading your E-mail. Instant E-Mail providesone-touch accessfor sending and reading your E-mail using Microsoft Outlook Express.
2-Community takes you to a predefined Web site
that provides unique services for communication
over the Internet.
Community takes you to a predefined Web site that
provides unique services for communication over the
Internet.
3$My Presario is your instant connection to Compaq
forproduct information,helpfulhints, performance
updates, service, and more.
My Presario is your instant connection to Compaq for
product information, helpful hints, performance updates,
service, and more.
43Instant Internet provides your daily start point to
the Internet. It connects you to a personalized Web
page filled with local weather, news, sports, and
financial information.
Instant Internet provides your daily start point to the
Internet. It connects you to a personalized Web page filled
with local weather, news, sports, and financial information.
5©Instant Search accesses a default Web site that
helps you locate information on the Internet. Instant Search accesses a default Web site that helps you locate information on the Internet.
6*
Online MarketPlace takes you to an electronic
shopping experience. Compaq has partnered with
several companies to provide you with the
convenience of catalog shopping at the touch of a
button.
Instant Answer provides you with a central location to
obtain specific information about your Internet PC.
7°Retail Central provides an instant connection to
your computer store and a variety of leading
consumer companies.
Secure E-Commerce/Featured Web Site takes you to an
electronic shopping experience. Compaq has partnered
with several companies to provide you with the
convenience of catalog shopping at the touch of a button.

Using the Compaq InternetKeyboard 3-3
Using the Multimedia Easy Access Buttons
The Multimedia Easy Access buttons allow you to easily do the following:
◆control your CDs and DVDs
◆change the volume
◆skip tracks
◆mute the sound
◆eject or load CDs and DVDs
+
++
+NOTE: These multimedia buttons are not programmable.
Multimedia Easy Access Buttons
No. Icon Component
1ˆPlay/Pause starts or stops CD or DVD temporarily.
2‹Rewind/Previous Track skips to the previous track.
3ŒFast Forward/Next Track skips to the next track.
4‘Stop ends the CD or DVD playback.
5’Eject/Load ejects or loads the CD or DVD.

3-4 UsingtheCompaqInternetKeyboard
Using Additional Button Features of Your Keyboard
Your Internet Keyboard is equipped with several special-purpose buttons.
Additional Keyboard Buttons
No. Icon United States Countries Outside the United States
1²Quick Print enables you to quickly
print from your Microsoft compatible
programs. This button is
programmable.
Quick Print enables you to quickly print
from your Microsoft compatible programs.
This button is programmable.
2kBuilt In Technician allows you to
open the Built In Technician software. Launch enables you to launch Microsoft
Works/Microsoft Word (depending on your
computer). This button is programmable.
3„Minus allows you to decrease the
volume of your PC audio. Minus allows you to decrease the volume
of your PC audio.
4@Mute allows you to temporarily mute
your PC audio. Mute allows you to temporarily mute your PC audio.
5…Plus allows you to increase the
volume of your PC audio. Plus allows you to increase the volume of
your PC audio.
6n
Sleep puts your computer into a low
power state, as well as wakes your
computer. The light on the Sleep
button glows green when the system
isawake,andamberwhenthesystem
is asleep.
Sleep puts your computer into a low
power state, as well as wakes your
computer. The light on the Sleep button
glows green when the system is awake,
and amber when the system is asleep.

Using the Compaq InternetKeyboard 3-5
Reprogramming Your Easy Access Buttons
You can reprogram the Internet Easy Access buttons to reflect your personal
preferences.
+
++
+NOTE: The Easy Access Internet buttons can only be reprogrammed to other URLs (Web sites).
The Easy Access ¸icon is located on the Windows desktop Status bar. It can also
be accessed by clicking the Start button, then Programs and choosing
Reprogram Easy Access Buttons.
To reprogram your Easy Access buttons, complete the following steps:
1. From the Status bar, right-click the Easy Access ¸
¸¸
¸icon and choose
Reprogram Easy Access Buttons. The Compaq Easy Access Button Settings
window is displayed.
2. Click the button you wish to change.
3. Follow the instructions provided.
After you have reprogrammed the button, move the cursor over each button and your
choices will be displayed by Hover Help. Select the choice you prefer.
Disabling and
Enabling the
Easy Access
Buttons
You can turn off all Easy Access buttons from the Easy Access Button program.
When the buttons are disabled, only the Sleep and Volume Control buttons will
operate. The Easy Access ¸icon located on the Status bar will appear with a red X
on top. You can still access the button functions if you click the Easy Access ¸
icon.
To disable the Easy Access buttons, complete the following steps:
1. From the Status bar, right-click the Easy Accessý¸ icon.
2. Click Disable Easy Access Buttons.
To enable the Easy Access buttons, complete the following steps:
1. From the Status bar, right-click the Easy Access ¸icon.
2. Click Enable Easy Access Buttons.