HP Compaq Presario Manual

3/8” spine allowed - adjust according to binding
xxl
Internet PC Features Guide
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE,
OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied
or reproduced in any form without prior written consent from Compaq Computer Corporation.
© 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A., Brazil,
Canada, Japan, Korea, Singapore, Taiwan, and the U.K. Compaq and Presario are registered in the
U.S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of
the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
164543-001

Contents i
Contents
Chapter 1 Using This Guide
Special Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Special Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Locating Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Service and Support Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Comments About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Chapter 2 Checking Your Connections
Identifying the Front Components on Your Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Identifying the Rear Components on Your Internet PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Chapter 3 Using the Compaq Internet Keyboard
Using the Internet Button Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using the Multimedia Easy Access Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Using Additional Button Features of Your Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Reprogramming Your Easy Access Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Disabling and Enabling the Easy Access Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Working with the Standard Keyboard Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Keyboard Status Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

ii Contents
Chapter 4 Upgrading Your Internet PC
Identifying the Major Components of Your Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Moving the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Determining Expansion Card Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Inserting an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Installing an Additional Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Adding a Secondary Hard Drive When the Primary Hard Drive
Is Installed Under the CD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Adding a Secondary Hard Drive When the Primary Hard Drive
Is Installed in the Drive Cage Bottom Slot. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Replacing a Diskette Drive or Zip® Drive (Zip Drive available on select models only) . 4-18
Adding or Replacing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Installing Additional Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Replacing the Real-Time Clock Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Removing and Inserting a Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive
Understanding Your CD-R and CD-RW Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Accessing the just!burn User’s Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
The just!burn CD Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
PacketCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
just!audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
CD!backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
just!data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Contents iii
Chapter 6 Understanding Your Service and Support Options
Compaq Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Built In Technician (available in select regions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Launching Built In Technician. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Using Built In Technician . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Entering Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Compaq Remote Support (available in select regions) . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Testing Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
System Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Compaq Service Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Turning Compaq Service Connection On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Compaq Service Connection Privacy and Data Security Statement . . . . . . . . . . . . . . . . 6-10
Internet Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
QuickRestore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
SystemSave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Increasing the Size of the SystemSave Partition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
SystemRestore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Selective Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Full Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Creating a QuickRestore Emergency Recovery Diskette . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Using the QuickRestore Emergency Recovery Diskette. . . . . . . . . . . . . . . . . . . . . . . . . 6-15
New Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Reinstalling Deleted Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

iv Contents
Chapter 7 Troubleshooting
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Troubleshooting Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Troubleshooting Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Troubleshooting CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Troubleshooting Diskette Drive and Zip Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Troubleshooting Display (Monitor) Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Troubleshooting Fax Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Troubleshooting Game Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Troubleshooting Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Troubleshooting Internet Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Troubleshooting Keyboard and Mouse Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Troubleshooting Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Troubleshooting Power Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Troubleshooting Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Contacting a Compaq Authorized Service Provider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Index

Using This Guide 1-1
Chapter 1 Using This Guide
Thank you for buying a Compaq Internet PC. This Features Guide will help you to
familiarize yourself with the features of your Internet PC as well as gives you
information on how to upgrade your computer.
Please take a moment to familiarize yourself with the special text and messages used
throughout this guide.
Special Text
The following examples explain the specially formatted text used in this guide:
◆Keyboard key names appear in bold type: Home, End, Backspace, Tab
◆Keyboard keys that must be pressed at the same time to perform a task appear in
bold type with a plus sign (+) between the key names: Ctrl+Home
◆Drives appear as capital letters: drive C
◆Folder names appear with initial capital letters: Favorites
◆File names appear in italics with an initial capital letter: Setup.exe
◆Command line statements appear in lowercase bold type: a:\install
◆Names of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
◆Menu items appear in bold type: Programs, Accessories

1-2 UsingThisGuide
Special Messages
The following words and symbols have special meaning in this guide:
*
**
*HINT: Helpful hints that will make using your computer easier and faster.
+
++
+NOTE: Important information concerning the operation of your Internet PC.
`
``
`CAUTION: Failure to follow directions may result in equipment damage or loss of data.
a
aa
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Locating Help
Compaq provides you with several resources to help you learn about your Internet
PC.
Glossary Computer terms that may be unfamiliar to you are identified in the glossary in the
Reference Manual.
Index The index in each guide or manual is a comprehensive list of the topics covered in
this manual.

Using This Guide 1-3
Service and
Support Guide Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems. You can learn about these
programs in the Service and Support Guide.
If you need further technical support or assistance, visit the Compaq Web site at:
www.compaq.com/mypresario
Compaq technical support telephone numbers are listed in the Limited Warranty
Statement included with your Internet PC.
+
++
+NOTE: Locate the model and serial numbers for your computer before you call technical support.
Write your computer’s model and serial numbers below for future use.
Troubleshooting The Troubleshooting section shows how to fix many common
computer-related issues. Refer to the Troubleshooting section located in the
Features Guide.
For More
Information For the latest information about the topics discussed in this Reference Manual,
please visit the Compaq Web site at www.compaq.com.
Model and Serial Number Information
Purchase Date
Store Name
Computer Model Number
Computer Serial Number
Monitor Model Number
Monitor Serial Number

1-4 UsingThisGuide
Comments About This Guide
Compaq Computer Corporation welcomes comments and suggestions you may have
concerning this guide. Send correspondence to the following address:
COMPAQ COMPUTER CORPORATION
ATTN: DOCUMENTATION PROGRAM MANAGER
MAIL CODE 060504
20555 SH 249
HOUSTON, TX 77070
+
++
+NOTE: This address is for comments and suggestions only. It is not for the purpose of obtaining
technical assistance.

Checking Your Connections 2-1
Chapter 2 Checking Your Connections
The following diagram shows the connectors for your Internet PC.
Compaq Internet PC Connections
+
++
+NOTE: The view shown may differ slightly from your Internet PC.