HP Deskpro AP230 Manual

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Desktop Management Guide

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Notice
Compaq Computer Corporation shall not be liable for technical or editorial
errors or omissions contained herein. The information in this guide is subject
to change without notice.
© 2000 Compaq Computer Corporation. Except for use in connection with the accompanying
Compaq product, no part of this guide may be photocopied or reproduced in any form without
prior written consent from Compaq Computer Corporation.
COMPAQ, the Compaq logo, Armada and Deskpro Registered in U.S. Patent and Trademark
Office.
Microsoft, Windows, Windows NT, and other names of Microsoft products referenced herein
are trademarks or registered trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Celeron and MMX are
trademarks of Intel Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their
respective companies. Printed in U.S.A.
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure
to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure
to follow directions could result in damage to equipment or
loss of information.
Desktop Management Guide
First Edition (June 2000)
Part Number 177919-001
Compaq Computer Corporation

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CONTENTS
Desktop Management Guide
Initial Configuration and Deployment........................................................................................ 2
Remote System Installation................................................................................................... 2
Altiris eXpress.................................................................................................................3
PC Transplant Pro and PC Transplant for Compaq......................................................... 3
Asset Tracking and Security....................................................................................................... 3
Password Security................................................................................................................. 6
Establishing a Setup Password Using Computer Setup................................................... 6
Establishing a Power-On Password Using Computer Setup............................................ 7
Entering a Power-On Password....................................................................................... 7
Entering a Setup Password.............................................................................................. 8
Changing a Power-On or Setup Password....................................................................... 9
Deleting a Power-On or Setup Password........................................................................10
National Keyboard Delimiter Characters .......................................................................10
Clearing Passwords ........................................................................................................11
Smart Cover Sensor..............................................................................................................11
Setting the Smart Cover Sensor Protection Level...........................................................11
Smart Cover Lock................................................................................................................12
Locking the Smart Cover Lock.......................................................................................12
Unlocking the Smart Cover Lock...................................................................................12
Using the Smart Cover FailSafe Key..............................................................................13
Master Boot Record Security...............................................................................................14
Before You Partition or Format the Current Bootable Disk...........................................16
The Kensington Cable Lock Provision.................................................................................17
Fingerprint Identification Technology..................................................................................17
Fault Notification and Recovery................................................................................................18
Celeron, Pentium II, and Pentium III Fault Prediction and Prefailure Warranty..................18
SMART Hard Drive Fault Prediction...................................................................................18
Drive Protection System.......................................................................................................19
Ultra ATA Integrity Monitoring...........................................................................................19
ECC Fault Prediction and Prefailure Warranty....................................................................19
Surge-Tolerant Power Supply..............................................................................................20
Thermal Sensor....................................................................................................................20
Software Updating and Management.........................................................................................21
Remote ROM Flash..............................................................................................................22
Using Remote ROM Flash .............................................................................................22
FailSafe Boot Block ROM .............................................................................................23
Remote Security Management .............................................................................................24
Remote Wakeup and Remote Shutdown..............................................................................25

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NIC Alert .............................................................................................................................25
Replicating Your Setup........................................................................................................26
Dual-State Power Button......................................................................................................26
Power Management..............................................................................................................27
World Wide Web Site..........................................................................................................28
Building Blocks and Partners.....................................................................................................29
Desktop Management Interface (DMI)................................................................................29
Wired for Management........................................................................................................29

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DESKTOP MANAGEMENT GUIDE
Compaq pioneered desktop manageability in 1995 with the introduction
of the industry's first fully manageable desktop personal computers.
Since then, Compaq has led an industry-wide effort to develop the
standards and infrastructure required to effectively deploy, configure,
and manage desktop PCs. Compaq Intelligent Manageabilityprovides
standards-based solutions for managing and controlling desktops in a
networked environment. Compaq works closely with leading
management software solution providers in the industry to ensure
compatibility between Intelligent Manageability and these products.
Intelligent Manageability is an important aspect of our broad
commitment to providing you with Lifecycle Solutions that assist you
during the four phases of the desktop PC lifecycle—planning,
deployment, management, and transitions.
This guide summarizes the capabilities and features of the four key
components of desktop management:
 Initial Configuration and Deployment
 Asset tracking and security
 Fault notification and recovery
 Software updating and management
The guide also contains an overview of the tools, utilities, and
information Compaq provides to help you successfully deploy
manageable desktop PCs.
 Support for specific features described in this guide may vary
by model or software version.

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Initial Configuration and Deployment
Compaq computers come with a preinstalled system software image.
After a very brief software “unbundling” process, the computer is ready
to be used.
You may prefer to replace the preinstalled software image with a
customized set of system and application software. There are several
methods for deploying a customized software image. They include:
 Installing additional software applications after unbundling the
preinstalled software image
 Using software deployment tools, such as Microsoft MS Batch or
NT Distribution Share (NTDS), or Altiris eXpress to replace the
preinstalled software with a customized software image
 Using a disk cloning process to copy the contents from one hard
drive to another
The best deployment method depends on your information technology
environment and processes. The PC Deployment section of the
Solutions and Services Web site (www.compaq.com/im/change)
provides information to help you select the best deployment method.
You’ll also find guides and utilities to integrate with Microsoft or PXE-
based deployment tools.
The Compaq Restore CD, ROM-based setup, and ACPI-ready hardware
provide further assistance with recovery of system software,
configuration management and troubleshooting, and power
management.
Remote System Installation
Remote System Installation allows you to start and set up your system
using the software and configuration information located on a network
server. The Remote System Installation feature is usually used as a
system setup and configuration tool, and can be used for the following
tasks:
 Deploying a software image on one or more new PCs.
 Formatting a hard drive.
 Installing application software or drivers.
 Updating the operating system, application software, or drivers.
To initiate Remote System Installation, press F12 when the
F12=Network Service Boot message appears in the lower-right corner

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of the Compaq logo screen. Follow the instructions on the screen to
continue the process.
Compaq and Altiris, Inc. have partnered to provide tools designed to
make the task of corporate PC deployment and management easier and
less time-consuming, ultimately lowering the total cost of ownership
and making Compaq PCs the most manageable client PCs in the
enterprise environment.
Altiris eXpress
Altiris eXpress allows the system administrator to create and quickly
deploy a customized, corporate-standard software image across one or
more networked client PCs with an interface as simple to use as
Windows Explorer. Altiris eXpress supports Intel’s Wired for
Management and Preboot Execution Environment (PXE). Using Altiris
eXpress and the Remote System Installation features of the Compaq
computer, there is no need for the system administrator to visit each
new PC individually to deploy the software image.
For more information, refer to the Compaq Web site at
www.compaq.com/easydeploy
PC Transplant Pro and PC Transplant for Compaq
PC Transplant, designed to assist you in personalizing the new Compaq
computer, can be downloaded free from the Compaq Web site. It lets
you preserve the “personality”—the customized settings such as Start
menu entries, drive and printer mappings, software application options,
and so on—of an existing PC, then transfer those unique settings to a
Compaq PC so that you don’t have to invest valuable time manually
recreating them.
For more information, refer to the Compaq Web site at
www.compaq.com/easydeploy
Asset Tracking and Security
Compaq AssetControl features incorporated into the computer provide
key asset tracking data that can be managed using Compaq Insight
Manager products and Management Solutions Partners products.
Seamless, automatic integration between AssetControl features and
these products enables you to choose the management tool that is best
suited to your environment and to leverage your investment in existing
tools.
Compaq Deskpro PCs, Armada portable PCs, and Professional
Workstations are manufactured with the hardware and firmware
required to fully support the DMI 2.0 standard.

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Compaq also offers several solutions for controlling access to valuable
components and information. Security features such as the Smart Cover
Sensor and the Smart Cover Lock, available on select models, help to
prevent unauthorized access to the internal components of the PC. By
disabling parallel, serial, or USB ports, or by disabling removable
media boot capability, you can protect valuable data assets. Memory
Change and Smart Cover Sensor alerts can be automatically forwarded
to Compaq Insight Manager products to deliver proactive notification of
tampering with a computer's internal components.
There are three ways to manage security settings on your Compaq
computers:
 Locally, using the Compaq Computer Setup Utilities. See the
Hardware Reference Guide included with the computer for
additional information and instructions on using the Computer
Setup Utilities.
 Remotely, using the Compaq Remote Security Management
software. This software enables the secure, consistent deployment
and control of security settings from a central point on the network
using a third-party PC LAN management application such as
Microsoft SMS.
 Remotely, using Compaq Insight Manager LC, a tool for managing
PC workgroups.
The following table and sections refer to managing security features of
your Computer locally through the Compaq Computer Setup Utilities.
Refer to the Remote Management Setup Utilities for more information
on using the Remote Security Management software. These utilities are
available on the Compaq Web site at
www.compaq.com/support/files/index.html. For more information on
Insight Manager LC, refer to www.compaq.com/im/lc.

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Security Features Overview
Feature Purpose How It Is Established
Removable
Media Boot
Control
Prevents booting from the removable media drives. From the Compaq Computer Setup
Utilities menu.
Serial, Parallel,
USB, or Infrared
Interface Control
Prevents transfer of data through the integrated
serial, parallel, USB (universal serial bus), or infrared
interface.
From the Compaq Computer Setup
Utilities menu.
Power-On
Password
Prevents use of the computer until the password is
entered. This can apply to both initial computer
startup and restarts.
From the Compaq Computer Setup
Utilities menu.
Setup Password Prevents reconfiguration of the computer (use of the
Computer Setup utility) until the password is entered.
From the Compaq Computer Setup
Utilities menu.
Smart Cover
Sensor
Indicates that computer cover or side panel has been
removed. Can be set to require the setup password
to restart the computer, after the cover or side panel
has been removed.
From the Compaq Computer Setup
Utilities menu.
Master Boot
Record Security
May prevent unintentional or malicious changes to
the Master Boot Record of the current bootable disk,
and provides a means of recovering the “last known
good” MBR.
From the Compaq Computer Setup
Utilities menu.
Memory Change
Alerts
Detects when memory modules have been added,
moved, or removed; notifies end-user and system
administrator.
For information on enabling Memory
Change Alerts, refer to the online
Intelligent Manageability Guide.
Ownership Tag Displays ownership information, as defined by the
system administrator, during system startup
(protected by setup password).
From the Compaq Computer Setup
Utilities menu.
Kensington
Cable Lock
Provision
Inhibits access to the interior of the computer to
prevent unwanted configuration changes or
component removal. Can also be used to secure the
computer to a fixed object to prevent theft.
Install a Kensington cable lock to
secure the computer to a fixed
object.
For more information about Computer Setup, see the Hardware Reference Guide.

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Password Security
The power-on password prevents unauthorized use of the computer by
requiring entry of a password to access applications or data each time
the computer is turned on or restarted. The setup password specifically
prevents unauthorized access to Computer Setup, and can also be used
as an override to the power-on password. That is, when prompted for
the power-on password, entering the setup password instead will allow
access to the computer.
A network-wide setup password can be established to enable the system
administrator to log in to all network systems to perform maintenance
without having to know the power-on password, even if one has been
established.
Establishing a Setup Password Using Computer Setup
Establishing a setup password through Computer Setup prevents
reconfiguration of the computer (use of the Computer Setup utility)
until the password is entered.
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10 Setup message appears in the lower-right corner of
the screen, press the F10 key. Press Enter to bypass the title screen,
if necessary.
 If you do not press the F10 key while the message is
displayed, you must restart the computer again to access
the utility.
3. Select Security, then select Setup Password and follow the
instructions on the screen.
4. Before exiting, click File àSave Changes and Exit.

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Establishing a Power-On Password Using Computer Setup
Establishing a power-on password through Computer Setup prevents
access to the computer when power is turned on, unless the password is
entered. The password must be entered each time the computer is turned
on, when the key icon appears on the monitor.
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10 Setup message appears in the lower-right corner of
the screen, press the F10 key. Press Enter to bypass the title screen,
if necessary.
 If you do not press the F10 key while the message is
displayed, you must restart the computer again to access
the utility.
3. Select Security, then Power-On Password and follow the
instructions on the screen.
4. Before exiting, click File àSave Changes and Exit.
Entering a Power-On Password
To enter a power-on password, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the key icon appears on the monitor, type your current
password, then press the Enter key.
 Type carefully; for security reasons, the characters you
type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try
again. After three unsuccessful tries, you must turn off the computer,
then turn it on again before you can continue.

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Entering a Setup Password
If a setup password has been established on the Computer, you will be
prompted to enter it each time you run Computer Setup.
1. Turn on or restart the Computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10=Setup message appears in the lower-right corner of
the screen, press the F10 key.
 If you do not press the F10 key while the message is
displayed, you must restart the computer again to access
the utility.
3. When the key icon appears on the monitor, type the setup
password, then press the Enter key.
 Type carefully; for security reasons, the characters you
type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try
again. After three unsuccessful tries, you must turn off the Computer,
then turn it on again before you can continue.

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Changing a Power-On or Setup Password
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer. To change the setup
password, run Computer Setup.
2. When the key icon appears, type your current password, a slash (/)
or alternate delimiter character, your new password, another slash
(/) or alternate delimiter character, and your new password again as
shown:
current password/new password/new password
Type carefully; for security reasons, the characters you type do not
appear on the screen.
3. Press the Enter key.
The new password takes effect the next time you turn on the computer.
 Refer to the “National Keyboard Delimiter Characters”
section in this chapter for information about the
alternate delimiter characters.
 The power-on password and setup password may also
be changed using the Security options in Computer
Setup.

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Deleting a Power-On or Setup Password
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer. To delete the setup
password, run Computer Setup.
2. When the key icon appears, type your current password followed
by a slash (/) or alternate delimiter character as shown:
current password/
3. Press the Enter key.
 Refer to the “National Keyboard Delimiter Characters”
section in this chapter for information about the
alternate delimiter characters.
 The power-on password and setup password may also
be changed using the Security options in Computer
Setup.
National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The
syntax and keys that you use for changing or deleting your password
depend on the keyboard that came with your computer.
National Keyboard Delimiter Characters
Arabic /Greek -Russian /
Belgian =Hebrew .Slovakian -
BHCSY* -Hungarian -Spanish -
Brazilian /Italian -Swedish/Finnish /
Chinese /Japanese /Swiss -
Czech -Korean /Taiwanese /
Danish -Latin American -Thai /
French !Norwegian -Turkish .
French
Canadian
éPolish -U.K. English /
German -Portuguese -U.S. English /
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

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Clearing Passwords
If you forget your password, you cannot access the computer. Refer to
Troubleshooting for instructions on clearing passwords.
Smart Cover Sensor
Smart Cover Sensor is a combination of hardware and software
technology that can alert you when the computer cover or side panel has
been removed. There are three levels of protection, as described in the
following table:
Smart Cover Sensor Protection Levels
Level Setting Description
Level 0 Disabled Smart Cover Sensor is disabled (default).
Level 1 Notify User When the computer is restarted, the screen displays a message indicating that the
computer cover or side panel has been removed.
Level 2 Setup Password When the computer is restarted, the screen displays a message indicating that the
computer cover or side panel has been removed. You must enter the setup
password to continue.
Setting the Smart Cover Sensor Protection Level
To set the Smart Cover Sensor protection level, complete the following
steps:
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10 Setup message appears in the lower-right corner of
the screen, press the F10 key. Press Enter to bypass the title screen,
if necessary.
 If you do not press the F10 key while the message is
displayed, you must restart the computer again to access
the utility.
3. Select Security, then Smart Cover and follow the instructions on
the screen.
4. Before exiting, click FileàSave Changes and Exit.

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Smart Cover Lock
The Smart Cover Lock is a software-controllable cover lockfeatured on
select Compaq PCs. This lock prevents unauthorized access to the
internal components. Computers ship with the Smart Cover Lock in the
unlocked position.
CAUTION: For maximum cover lock security, be sure to establish a
setup password. The setup password prevents unauthorized access
to the Computer Setup utility.
Locking the Smart Cover Lock
To activate and lock the Smart Cover Lock, complete the
following steps:
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10 Setup message appears in the lower-right corner of
the screen, press the F10 key. Press Enter to bypass the title screen,
if necessary.
 If you do not press the F10 key while the message is
displayed, you must restart the computer to access the
utility.
3. Select Security, then select Smart Cover and the Locked option.
4. Before exiting, click File àSave Changes and Exit.
Unlocking the Smart Cover Lock
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10 Setup message appears in the lower-right corner of
the screen, press the F10 key. Press Enter to bypass the title screen,
if necessary.
 If you do not press the F10 key while the message is
displayed, you must restart the computer to access the
utility.
3. Select Security, then select Smart Cover and the Unlocked option.
4. Before exiting, click File àSave Changes and Exit.

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Using the Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter your password to
disable the lock, you will need a Smart Cover FailSafe Key to open the
computer cover. You will need the key in any of the following
circumstances:
 Power outage
 Start up failure
 PC component failure (e.g., processor or power supply)
 Forgotten password
CAUTION: The Smart Cover FailSafe Key is a specialized tool
available from Compaq. Be prepared; order this Key before you need
one.
To obtain the FailSafe Key, do any one of the following:
 Contact your authorized Compaq reseller or service provider.
 Refer to the Compaq World Wide Web site (www.compaq.com)
for ordering information.
 Call the appropriate number listed in the warranty.
For more information about using the Smart Cover FailSafe Key,
consult Making Hardware Changes.

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Master Boot Record Security
The Master Boot Record (MBR) contains information needed to
successfully boot from a disk and to access the data stored on the disk.
Master Boot Record Security may prevent unintentional or malicious
changes to the MBR, such as those caused by some computer viruses or
by the incorrect use of certain disk utilities. It also allows you to recover
the “last known good” MBR, should changes to the MBR be detected
when the system is restarted.
To enable MBR Security, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10 Setup message appears in the lower-right corner of
the screen, press the F10 key. Press Enter to bypass the title screen,
if necessary.
 If you do not press the F10 key while the message is
displayed, you must restart the computer to access the
utility.
3. Select Security
àMaster Boot Record Security àEnabled.
4. Select Security
àSave Master Boot Record.
5. Before exiting, click File àSave Changes and Exit.
When MBR Security is enabled, the BIOS prevents any changes being
made to the MBR of the current bootable disk while in MS-DOS or
Windows Safe Mode.
 Most operating systems control access to the MBR of the
current bootable disk; the BIOS cannot prevent changes that
may occur while the operating system is running.

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Each time the computer is turned on or restarted, the BIOS compares
the MBR of the current bootable disk to the previously-saved MBR. If
changes are detected and if the current bootable disk is the same disk
from whch the MBR was previously saved, the following message is
displayed:
1999 - Master Boot Record has changed.
Press any key to enter Setup to configure MBR Security
Upon entering Computer Setup, you must
 Save the MBR of the current bootable disk;
 Restore the previously-saved MBR; or,
 Disable the MBR Security feature.
You must know the setup password, if one exists.
If changes are detected and if the current bootable disk is not the same
disk from which the MBR was previously saved, the following message
is displayed:
2000 - Master Boot Record Hard Drive has changed.
Press any key to enter Setup to configure MBR Security
Upon entering Computer Setup, you must
 Save the MBR of the current bootable disk; or,
 Disable the MBR Security feature.
You must know the setup password, if one exists.
In the unlikely event that the previously-saved MBR has been
corrupted, the following message is displayed:
1998 - Master Boot Record has been lost.
Press any key to enter Setup to configure MBR Security
Upon entering Computer Setup, you must
 Save the MBR of the current bootable disk; or,
 Disable the MBR Security feature.
You must know the setup password, if one exists.

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Before You Partition or Format the Current Bootable Disk
Ensure that MBR Security is disabled before you change partitioning or
formatting of the current bootable disk. Some disk utilities, such as
FDISK and FORMAT, attempt to update the MBR. If MBR Security is
enabled when you change partitioning or formatting of the disk, you
may receive error messages from the disk utility or a warning from
MBR Security the next time the computer is turned on or restarted. To
disable MBR Security, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start
àShut Down àRestart the Computer.
2. When the F10 Setup message appears in the lower-right corner of
the screen, press the F10 key. Press Enter to bypass the title screen,
if necessary.
 If you do not press the F10 key while the message is
displayed, you must restart the computer to access the
utility.
3. Select Security
àMaster Boot Record Security àDisabled.
4. Before exiting, click File àSave Changes and Exit.