HP Compaq Presario User manual

b
User’s Guide
Compaq Restore Solution
Document Part Number: 278004-001
February 2002
278004-001.book Page 1 Thursday, February 7, 2002 2:37 PM

© 2002 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Armada, Deskpro, iPAQ, Evo, and Presario are trademarks of
Compaq Information Technologies Group, L.P. in the U.S. and other countries.
Microsoft, MS-DOS, Windows, Windows NT, and Works are trademarks of Microsoft
Corporation in the U.S. and other countries.
All other product names mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for Compaq products are set forth in the express limited
warranty statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
.
Printed in the U.S.A.
User’s Guide
Compaq Restore Solution
First Edition (February 2002)
Document Part Number: 278004-001
ÄCAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss
of information.
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User’s Guide 1
The Compaq Restore Solution
The Compaq Restore Solution contains everything you need to fully
restore all of the software that was preinstalled at the factory.
You may need to fully restore all of the software that was preinstalled
at the factory if:
■The computer will not start from the primary hard drive
■You have just replaced the primary hard drive
■You are instructed to do so by Compaq Customer Support
Read these instructions carefully before using the Compaq Restore
Solution.
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2User’s Guide
What You Will Need
Compaq
Restore Plus! CD
White
Used with the other CDs in
the Compaq Restore
Solution, the Compaq
Restore Plus! CD reformats
the hard drive, erasing all of
the files on it, and then
restores the software that
was preinstalled on the
computer at the factory.
Compaq
Operating System CD
Red
This CD contains the
operating system that was
preinstalled on the computer
at the factory.
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User’s Guide 3
Gray
This CD or set of CDs
contains copies of additional
software applications that
were preinstalled on the
computer, depending on the
model.
Compaq
Restore Supplemental
Software CD
Compaq
Restore Special Content CD
Black
This CD contains copies of
special software
applications, such as
customized screensavers,
that are preinstalled only on
select models of the
computer.
✎Compaq Restore Supplemental Software CDs (gray) and Compaq
Restore Special Content CDs (black) are model-specific and are
available only on select models.
✎Any additional CDs that came with the computer will also be
needed to complete the restore process.
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4User’s Guide
How to Fully Restore the Computer
A full restore reformats the hard drive and restores the
Compaq-provided operating system, software drivers, and certain
other software applications that were preinstalled at the factory by
Compaq. Depending on the operating system and the size of the hard
drive, this may take 40 minutes or more. It is normal for the progress
indicator or status bar to move slowly or appear to stop while copying
large files.
Before You Begin
If possible, you should try to back up any personal data files you
created and any files or software applications that were not
preinstalled by Compaq (onto a network drive or onto removable
media such as a diskette or compact disc).
How to Use the Compaq Restore Solution
1. Insert the Compaq Restore Plus! CD (white) into the primary
CD-ROM, CD-RW, or DVD-ROM, or DVD-R/RW drive.
2. Restart the computer.
ÄCAUTION: Reformatting the hard drive erases all files and
does not restore any personal data files or software
applications not provided by Compaq. If you do not have a
backup, these files cannot be restored once they have been
erased.
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User’s Guide 5
3. When prompted, choose the language to be displayed by the
Compaq Restore Plus! utility.
✎Not all languages are available.
4. Carefully read the information that appears on the screen. Click
Begin when you are ready to start the restore process.
5. When prompted, choose the name of the operating system that
was preinstalled at the factory on this computer, and choose the
same language and country that were originally specified. Click
Next.
6. When prompted, confirm the choices you made. To make a
change, click Back to return to the previous screen. To continue,
click Next.
7. You will see the following reminder:
Warning: Hard Drive Data Will Be Erased
To continue, click Next. To exit Compaq Restore Plus! click
Exit.
ÄCAUTION: The operating system and language chosen
must match what is on the
Compaq Operating System CD
(red) that was included in the Compaq Restore Solution, or
the restore process will not work.
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6User’s Guide
8. When prompted, insert the Compaq Operating System CD (red),
and click Next.
9. If you are prompted to insert a Compaq Restore Supplemental
CD (gray), either insert the CD into the drive and click Next to
continue or click Skip if
❏You do not have any Compaq Restore Supplemental CDs.
❏You have already loaded all of the Compaq Restore
Supplemental CDs that came with the computer.
❏You do not want to restore the files from the Compaq
Restore Supplemental CD(s). (Advanced users only.)
✎Compaq Restore Supplemental Software CDs (gray) and
Compaq Restore Special Content CDs (black) are
model-specific and are available only on select models.
10. If you are prompted to insert a Compaq Restore Special Content
CD (black), insert the CD into the drive and click Next to
continue. Click Skip if you do not have a Compaq Restore
Special Content CD or if you do not want to restore these files.
11. When prompted, click Begin Setup. This will begin the
installation and setup of all the files copied to the hard drive
during previous steps. This step may take 20 minutes or more.
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User’s Guide 7
12. When prompted, restart the computer. When the restore process
is completed, the Windows Welcome screen will be displayed.
13. Install software provided on any additional CDs that came with
the computer. Some of these CDs are required for proper
functioning of hardware such as graphics cards, audio cards,
and CD-RW drives.
After Completing a Full Restore
After completing a full restore, you may want to do the following:
■Install software drivers for hardware options you installed after
the computer was first set up.
■Install software applications that did not come with the computer.
■Restore your personal data files from backups.
■Check for the latest driver and software updates for this
computer.
❏For Home & Small Office Products, visit
http://www.compaq.com/consumersupport
❏For Corporate Access Products, visit
http://www.compaq.com/support
Or, outside the United States, find support on the local Compaq
Web site.
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8User’s Guide
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