HP Compaq SP700 User manual

Professional Workstation SP700
Reference Guide
Second Edition (February 1999)
Part Number 320280-002
Compaq Computer Corporation

Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST
INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
1998 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Fastart, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, and PaqFax, are registered with
the United States Patent and Trademark Office.
Netelligent and SoftPaq are trademarks and/or service marks of Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their respective
companies.
Compaq Professional Workstation SP700 Reference Guide
Second Edition (February 1999)
Part Number 320280-002

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Contents
About This Guide.......................................................................................................................ix
Text Conventions .......................................................................................................................ix
Symbols in Text .......................................................................................................................... x
Symbols on Equipment...............................................................................................................xi
Getting Help..............................................................................................................................xii
Compaq Website................................................................................................................xii
Telephone Numbers...........................................................................................................xii
Chapter 1
Product Features
Standard Features.....................................................................................................................1-2
SmartStart for Workstations.....................................................................................................1-6
Front Panel Components..........................................................................................................1-7
Rear Panel Components ...........................................................................................................1-9
Side View Components..........................................................................................................1-11
Keyboard and Mouse..............................................................................................................1-12
Special Mouse Functions.................................................................................................1-12
Special Keyboard Functions............................................................................................1-12
Windows Logo Key ........................................................................................................1-15
Keyboard Lights..............................................................................................................1-16
Chapter 2
Compaq Setup and Diagnostic Software
Computer Setup........................................................................................................................2-1
Using Computer Setup......................................................................................................2-2
Compaq Diagnostics.................................................................................................................2-6
Computer Checkup (TEST)...............................................................................................2-6
View System Information (INSPECT)..............................................................................2-7
Creating a Diagnostics Diskette........................................................................................2-8
Using Computer Checkup (TEST) or View System Information (INSPECT)..................2-8
ROM BIOS.............................................................................................................................2-10
Power-On Self-Test.........................................................................................................2-10
Runtime Services ............................................................................................................2-10
Upgrading the ROM BIOS..............................................................................................2-11
Boot Block ROM ............................................................................................................2-11

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Chapter 3
Intelligent Manageability
Asset Management...................................................................................................................3-2
Compaq Diagnostics for Windows NT..............................................................................3-3
Fault Management....................................................................................................................3-4
SMART III Hard Drive Fault Prediction...........................................................................3-5
ECC Fault Prediction and Prefailure Warranty.................................................................3-5
Proactive Backup ..............................................................................................................3-5
Surge-Tolerant Power Supply...........................................................................................3-5
Thermal Sensor................................................................................................................. 3-6
Security Management...............................................................................................................3-6
Disabling Diskette Boot or Diskette Write........................................................................3-8
Disabling a Serial Port or Parallel Port..............................................................................3-9
Password Security...........................................................................................................3-10
Cable Lock Provision......................................................................................................3-16
Configuration Management....................................................................................................3-18
Upgrading the ROM........................................................................................................3-19
FailSafe Boot Block ROM..............................................................................................3-21
Remote Security Management ........................................................................................3-24
Remote Wakeup and Remote Shutdown.........................................................................3-25
Remote System Installation.............................................................................................3-26
Replicating Your Setup...................................................................................................3-26
Power Management.........................................................................................................3-27
Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware......................3-27
Compaq Support Software CD Kit and Support from the Compaq Website...................3-28
Integration Management......................................................................................................... 3-29
Desktop Management Interface.......................................................................................3-29
Compaq Management Agents for Workstations..............................................................3-29
Compaq Management Solutions Partners Program.........................................................3-30
Chapter 4
Network Communications
Connecting to an Ethernet Network .........................................................................................4-2
Installing the Network Driver...................................................................................................4-2

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Chapter 5
CD-ROM Drive or DVD-ROM Drive and PremierSound Audio System
Using the Tray to a Load CD-ROM Drive or DVD-ROM Drive.............................................5-1
Using CD-ROM or DVD-ROM Software.........................................................................5-2
Using Audio CDs..............................................................................................................5-3
CD-ROM Drive or DVD-ROM Drive Precautions...........................................................5-3
PremierSound Audio System....................................................................................................5-4
Chapter 6
Hardware Upgrade Preparations
Installation Sequence................................................................................................................6-2
Reconfiguring the Workstation.................................................................................................6-3
Removing the Side Access Panel .............................................................................................6-4
Removing the Front Bezel........................................................................................................6-5
Identifying the Internal Components........................................................................................6-6
Removing the Expansion Board Assembly..............................................................................6-8
Reinstalling the Expansion Board Assembly............................................................................6-9
Removing the Removable Hard Drive Cage ..........................................................................6-10
Identifying the System Board Components............................................................................6-12
Chapter 7
Memory Upgrades
Installing Additional Memory..................................................................................................7-1
Important Guidelines for DIMM Installation....................................................................7-3
Installing DIMM Modules.................................................................................................7-4
Chapter 8
Drives
Installing Additional Drives.....................................................................................................8-1
Removing a Blank Drive Bezel.........................................................................................8-3
Removing a Cooling Shield...............................................................................................8-4
Locating the Hardware Screws..........................................................................................8-5
Installing a 7200 rpm Hard Drive in Bays 5 or 6...............................................................8-6
Installing a 10,000 rpm Hard Drive in Bays 5 or 6............................................................8-9
Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3).......................8-13

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Drives continued
SCSI Cables and Guidelines...................................................................................................8-17
SCSI Cables ....................................................................................................................8-17
SCSI Guidelines for Installing SCSI Devices ................................................................8-18
SCSI Guidelines for Optimizing Performance................................................................8-20
Chapter 9
Expansion Boards
Identifying the PCI and ISA Expansion Slots...........................................................................9-2
Installing a PCI or an ISA Expansion Board...........................................................................9-4
Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot...........9-6
Installing and Removing an AGP Graphics Controller.............................................................9-6
Installing a Wide-Ultra2 PCI Controller...................................................................................9-7
Chapter 10
Processors
Installing an Additional Processor..........................................................................................10-1
Upgrading the Processor.........................................................................................................10-4
Chapter 11
Troubleshooting
Checklist for Minor Problems................................................................................................11-1
Troubleshooting Common Problems......................................................................................11-3
Minor Problems...............................................................................................................11-3
Diskette Drive Problems .................................................................................................11-5
Display Problems............................................................................................................11-6
Audio Problems...............................................................................................................11-9
Printer Problems..............................................................................................................11-9
Hardware Installation Problems....................................................................................11-10
Network Problems.........................................................................................................11-11
Memory Problems.........................................................................................................11-15
CD-ROM Drive or DVD-ROM Problems ....................................................................11-16

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Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice........................................................................A-1
Class A Equipment..................................................................................................................A-1
Class B Equipment..................................................................................................................A-2
Modifications...................................................................................................................A-2
Cables...............................................................................................................................A-2
Declaration of Conformity for Products Marked with FCC Logo, United States Only....A-3
Mouse Compliance Statement..........................................................................................A-4
Canadian Notice (Avis Canadien)...........................................................................................A-4
Class A Equipment...........................................................................................................A-4
Class B Equipment...........................................................................................................A-4
European Union Notice...........................................................................................................A-4
Japanese Notice.......................................................................................................................A-5
Taiwanese Notice....................................................................................................................A-5
Laser Devices..........................................................................................................................A-6
Laser Safety Warnings.....................................................................................................A-6
Compliance with CDRH Regulations...............................................................................A-6
Compliance with International Regulations.....................................................................A-6
Laser Product Label .........................................................................................................A-7
Laser Information.............................................................................................................A-7
Battery Replacement Notice....................................................................................................A-8
Appendix B
Electrostatic Discharge
Grounding Methods................................................................................................................. B-1
Appendix C
Power Cord Set Requirements
General Requirements............................................................................................................. C-1
Country-Specific Requirements .............................................................................................. C-2
Appendix D
POST Error Messages
Error Messages........................................................................................................................D-1

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Appendix E
Installing a New Battery
Running Computer Setup.........................................................................................................E-1
Installation Procedures.............................................................................................................E-2
Appendix F
Workstation Specifications
Index

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About This Guide
This guide is designed to be used as step-by-step instructions for installation and
as a reference for operation, troubleshooting, and future upgrades.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys Keys appear in boldface. A plus sign (+) between two
keys indicates that they should be pressed simultaneously.
USER INPUT User input appears in a different typeface and in
uppercase.
FILENAMES File names appear in uppercase italics.
Menu Options,
Command Names,
Dialog Box Names
These appear in initial capital letters.
COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES
These always appear in uppercase
Type When you are instructed to type information, type the
information without pressing the Enter key.
Enter When you are instructed to enter information, type the
information and then press the Enter key.

xAbout This Guide
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Symbols in Text
These symbols may be found in the text of this guide. They have the following
meanings:
WARNING: Indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result
in damage to equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
NOTE: Presents commentary, sidelights, or interesting points of information.

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Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions
may exist.
Any surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards.
Enclosed area contains no operator serviceable parts.
WARNING: To reduce risk of injury from electrical shock
hazards, do not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates
a Network Interface Connection.
WARNING: To reduce risk of electrical shock, fire, or
damage to the equipment, do not plug telephone or
telecommunications connectors into this receptacle.
Any surface or area of the equipment marked with these
symbols indicates the presence of a hot surface or hot
component. If this surface is contacted, the potential for
injury exists.
WARNING: To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
WARNING: To reduce the risk of electric shock or damage to
the equipment:
To reduce the risk of injury from laser radiation or damage to the
equipment, observe the following precautions with the CD-ROM
drive:
■ Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
■ Plug the power cord into a grounded (earthed) electrical
outlet that is easily accessible at all times.
■ Disconnect power from the workstation by unplugging the
power cord from either the electrical outlet or the
workstation.

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Getting Help
If you have a problem and have exhausted the information in this guide, you can
get further information and other help in the following locations.
Compaq Website
The Compaq website has information on this product as well as the latest drivers
and Flash ROM images. You can access the Compaq website by logging on to
the Internet at:
www.compaq.com
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-263-5868
For Compaq technical support:
In the United States and Canada, call 1-800-386-2172
For Compaq technical support phone numbers outside the United States and
Canada, visit the Compaq website at:
www.compaq.com

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Chapter 1
Product Features
COMPACT
Figure 1-1. Compaq Professional Workstation SP700

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Standard Features
The Compaq Professional Workstation SP700 offers the following features.
Features may vary depending on your model. For a complete listing of the
hardware and software installed in your workstation, run the INSPECT utility in
Chapter 2.
Table 1-1
Compaq Professional Workstation SP700 Standard Features
Feature Compaq Professional Workstation SP700
Processors Standard with either Pentium II Xeon 400-MHz, Pentium II
Xeon 450-MHz, or Pentium III Xeon 500-MHz processor
Number of Processors One processor, upgradable to two
L2 Cache Size 512 KB, 1 MB
PCI Bus Dual-Peer PCI buses (aggregate bandwidth of 267MB/sec)
AGP Bus 2x mode capable (533 MB/sec bandwidth) and supports
Side-Band Addressing (SBA)
Memory Controller Dual 64-bit memory controllers (aggregate bandwidth of
1.6GB/sec)
Memory 100-MHz ECC Registered SDRAM. All models upgradable to
4 GB.
Optional Memory Upgrades Supports 100-MHz ECC 32-MB, 64-MB, 128-MB, 256-, or
512-MB Registered SDRAM DIMMs. (Single DIMMs can be
inserted in any of the eight DIMM sockets.)
Error Checking and
Correcting (ECC) Memory
Uses an encoding scheme for memory error detection and
correction. (This feature detects and corrects all single-bit
memory errors, and detects and reports double-bit errors.)
Continued

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Compaq Professional Workstation SP700 Standard Features Continued
Feature Compaq Professional Workstation SP700
Graphics Controller Ships with 2D or 3D graphics controller. See the appropriate
guide on the SmartStart for Workstations CD under
X:\DOCS\GRAPHICS,
where X is your CD-ROM drive.
Expansion Slots Nine slots total: four full-length PCI slots, one short PCI slot,
one shared full-length PCI/ISA slot, two short ISA slots, and
one Accelerated Graphics Port (AGP) slot located on system
board.
Drive Controller Integrated IDE controller
Dual Wide-Ultra SCSI
Wide-Ultra2 SCSI controller (on select models)
Network Controller Compaq NC3161 Fast Ethernet NIC Embedded 10/100 WOL.
Hard Drive Types Wide-Ultra SCSI or Wide-Ultra2 SCSI (To find your specific hard
drive size, double-click on
My Computer, then click on the
drive you want to check. Click
File, then click Properties.)
Secondary Storage 3.5-inch diskette drive,
CD-ROM drive
DVD-ROM drive
Zip drive (on select models only)
Drive Bays Seven drive bays total: All models have three, 5.25” x 1.6”
drive bays with one occupied by CD-ROM or DVD-ROM drive,
one 3.5” diskette drive, and one 3.5” removable hard drive
cage that can be configured with either three 1.0” drives or
two 1.6” drives.
Continued

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Compaq Professional Workstation SP700 Standard Features Continued
Feature Compaq Professional Workstation SP700
External Connectors/Jacks Serial (two available, A and B)
Parallel
USB (two available)-hardware ready
Wide-Ultra SCSI (channel 2)
Wide-Ultra2 SCSI (on select models)
Ethernet (RJ-45)
IEEE 1394 (two available)
Headphone and microphone jacks
Keyboard
Mouse
VGA (AGP) on selected models
Stereo line in/line out
MIDI game
Audio Integrated speaker built into the front bezel
Integrated 16-bit audio
Headphone jack
Microphone jack
MIDI game
Stereo line in/line out
ROM Software upgradable ROM via ROMPaq Utility
Flashable ROM via local ROM or remote ROM upgrade
Power Supply 325-Watt power supply with Power Factor Correction (PFC)
Continued

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Compaq Professional Workstation SP700 Standard Features Continued
Feature Compaq Professional Workstation SP700
Software Microsoft Windows NT Workstation 4.0 (Windows 2000-
ready) and Compaq support software (preinstalled)
Intelligent Management Remote ROM update
Remote Security Management
Remote Wakeup and Remote Shutdown
Establishment of Power Management Settings
Advanced Configuration and Power Interface (ACPI) capable
Compaq Support Software CD Kit and support from Compaq
website
DMI 2.0
For more information, see Chapter 3
Asset Management Compaq Diagnostics for Windows NT
For more information, see Chapter 3
Security Features Keyboard password
Administrator password
Diskette Write Control
Diskette Boot Control
Serial Interface Control
Security Lock Provision
Diagnostic Tools Power-On Self-Test (POST)
Computer Diagnostics (TEST and INSPECT)
Computer Setup
ROMPaq utilities to upgrade ROM
Diagnostics for Windows NT
Warranty 3-year limited (3/1/1): Three years Free Parts/1 year Free
Labor On-site/1 year Free Labor Carry-in.

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SmartStart for Workstations
If the preinstalled software on your workstation has been deleted, you can install
Microsoft Windows NT Workstation and the Compaq support software using
SmartStart for Workstations. For more information about SmartStart for
Workstations, refer to the Software Installation Guideshipped with the
workstation. There are also online help files located on the SmartStart for
Workstations CD.
For information about the graphics controller installed on your workstation,
refer to the appropriate guide on the SmartStart for Workstations CD under
X:\DOCS\GRAPHICS, where X is your CD-ROM or DVD-ROM drive
designation. To view one of the .pdf files, use Adobe Acrobat Reader. To install
Adobe Acrobat Reader, refer to the Software Installation Guide.

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Front Panel Components
The following figure identifies the front panel components. Refer to Table 1-2
for a description of each component.
321 4
6
7
8
9
COMPACT
5
Figure 1-2. Identifying front panel components

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Table 1-2
Front Panel Components
Ref. Component Description
➊Power on/off LED After plugging the power cord into a grounded AC
outlet and the workstation, if the LED is:
Off - Workstation is ready to be powered up.
Steady Amber - Either the expansion board
assembly or the processor/processor terminator
board is not seated properly.
After pressing the power button, if the LED is:
Steady Green - Workstation is turned on, and
both the expansion board assembly and the
processor/processor terminator board are seated
properly.
Blinking green - Workstation is in standby mode.
➋Power button Turns the workstation on or off
➌Hard drive activity LED When lit, indicates the workstation is reading or
writing data to the hard drive(s)
➍Network activity LED When lit, indicates the workstation is receiving
or sending data on the network
➎Bay 4 5.25-inch, half-height drive bay, CD-ROM drive or
DVD-ROM drive
➏Bay 5* 5.25-inch, half-height drive bay
➐Bay 6* 5.25-inch, half-height drive bay
➑Bay 7 3.5-inch, third-height drive bay, diskette drive
➒Speaker PremierSound with fixed equalization
* An optional Zip drive can be installed in either bay .