HP Vectra VEi 7 Manual

Troubleshooting and Upgrade Guide
www.hp.com/go/vectrasupport
Corporate PCs

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iii
Troubleshooting and Upgrade Guide
This manual is for anyone who wants to:
•Troubleshoot problems on the PC
•Add accessories to the PC
•Configure the PC
•Find out where to get more information and support.
For information about setting up and using your PC, refer to the User’s
Guide that came with your PC. The User’s Guide is also available on
HP’s web site at: www.hp.com/go/vectrasupport.
Important Safety Information
WARNING For your safety, never remove the PC's cover without first removing the power
cord and any connection to a telecommunication network. Always replace the
cover before switching the PC on again.
There is a danger of explosion if the battery is incorrectly installed. For your
safety, never attempt to recharge, disassemble, or burn the old battery.
Replace only with the same or equivalent type recommended by the
manufacturer. The battery in this PC is a lithium battery that does not contain
heavy metals. Nevertheless, in order to protect the environment, do not
dispose of batteries in household waste. Please return used batteries to the
shop from which you bought them, to the dealer from whom you purchased
your PC, or to HP so they can either be recycled or disposed of in a sound way.
Returned used batteries will be accepted free of charge.
If you have a modem:
Do not attempt to connect this product to the phone line during a lightning
storm. Never install telephone jacks in wet locations unless the telephone line
has been disconnected at the network interface. Never touch uninsulated
telephone wires or terminals unless the telephone line has been disconnected
at the network interface. Use caution when installing or modifying telephone
lines. Avoid using a telephone (other than a cordless type) during an lightning
storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the Communications board without first removing the
connection to the telephone network.

iv
Documentation Set Overview
HP’s web site allows you to download documentation for your PC free
of charge. The documents provided are in Adobe Acrobat (PDF)
format and are available from HP’s web site at:
www.hp.com/go/vectrasupport.
The available documents include:
•User’s Guide—describes how to set up your PC for the first time and
contains quick troubleshooting information. It also contains
information on how to replace hardware components.
•Service Handbook Chapters—information on upgrade and
replacement parts, including HP part numbers.
•Technical Reference Manual—technical information on system
components, such as system board, chipset and BIOS.
You will also find complete information on available service and support
at the HP World Wide Web site. To see the full set of services available,
go to:
www.hp.com/go/vectra.
Which Vectra Do You Have?
Before connecting to HP’s web site or phoning your support
organization, look at the identification label on the side of your PC. It
will tell you the series and model of your Vectra PC.

Contents
English v
1 Troubleshooting Your PC
Troubleshooting With HP Hardware Diagnostics . . . . . . . . . . . . . . . 10
Getting Online Support for Troubleshooting . . . . . . . . . . . . . . . . . . . 12
Documentation For Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Troubleshooting Orientation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
If There Is No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
If There is a Beep Code During Boot (VEi 7 models only). . . . . . . . 15
If Your Monitor Is Not Working Properly . . . . . . . . . . . . . . . . . . . . . . 16
If There Is a Memory Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
If There Is a Keyboard or Mouse Test Error . . . . . . . . . . . . . . . . . . . 18
If There Is a Floppy Disk Drive Test Error. . . . . . . . . . . . . . . . . . . . . 19
If There Is a Hard Disk, DVD or CD-ROM Test Error . . . . . . . . . . . . 20
If There Is a CMOS Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
If There Is a Serial or Parallel Port Test Error . . . . . . . . . . . . . . . . . . 22
Other Configuration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
If You Cannot Turn Off Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . 25
If the Wake on LAN Feature Does Not Work . . . . . . . . . . . . . . . . . . . 26

vi English
If There Is an IRQ Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
If Your PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . . . . . . 28
If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 29
If You Have Problems Using the Euro Symbol . . . . . . . . . . . . . . . . . 30
For Windows 95 and Windows NT Users . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuring Your Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Recovering Hard Disk Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Recovering Preloaded Software from a CD-ROM . . . . . . . . . . . . . . . . . . 31
Reinstallation of Windows NT Service Pack . . . . . . . . . . . . . . . . . . . . . . 32
Changing the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Updating Your PC’s BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Boot Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
More Troubleshooting for Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
If the Floppy Drive Has a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
If the Hard Disk Has a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
If the CD-ROM or DVD Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . 37
Hewlett-Packard Support and Information Services. . . . . . . . . . . . 39
Collecting Information on Your PC Before Contacting Support . . . . . . . 39

English vii
2 How to Install and Upgrade Accessories In Your PC
Before Starting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Removing and Replacing the Cover and Front Panel . . . . . . . . . . . . 43
Upgrading Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing Video Memory (VEi 7 models only). . . . . . . . . . . . . . . . . . . . . 46
Upgrading Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Drive Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Replacing or Adding a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring an IDE Device After Installation. . . . . . . . . . . . . . . . . . . . . . 54
Installing and Upgrading Removable Media Devices . . . . . . . . . . . . . . . . 55
Installing Accessory Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accessory Board Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
PCI Slot Numbers Used in the PC’s Setup Program. . . . . . . . . . . . . . . . . 58
Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 61
Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . 62
Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing a Security Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Installing a Master Pass Key Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

viii English
3 Security and Manageability Features
Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Tips for Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Setting the Supervisor Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Setting the User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Hardware Monitoring with HP TopTools . . . . . . . . . . . . . . . . . . . . . 71
Master Pass Key System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
4 Technical Information
System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
IRQs, DMAs, and I/O Addresses Used by Your PC. . . . . . . . . . . . . . 75
Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Total Power Consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Acoustic Noise Emission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

1
Troubleshooting Your PC
This chapter can help you solve problems you may have when using
your PC. Do not hesitate to use the HP DiagTools Hardware
Diagnostics utility (described on page 10). DiagTools can help you to
quickly diagnose hardware problems for a speedy recovery.

1 Troubleshooting Your PC
Troubleshooting With HP Hardware Diagnostics
10
Troubleshooting With HP Hardware Diagnostics
NOTE HP strongly recommends you use the Hardware Diagnostics utility. It
provides the most effective means for troubleshooting the vast majority
of hardware problems.
DiagTools, the Hardware Diagnostics utility, helps you diagnose
hardware-related problems on HP PCs and PC Workstations.
It is a series of tools designed to help you:
•Check the configuration of your system and verify that it is
functioning correctly.
•Diagnose hardware-related problems.
•Provide precise information to HP-dedicated Support Agents so that
they can solve any problems quickly and effectively.
For more information about this utility, refer to the Hardware
Diagnostics User's Guide, available on the HP web site in PDF (Adobe
Acrobat) format.
Where Can I Get
DiagTools?
DiagTools is on the Diagnostics & Recovery CD-ROM that came with
your PC. You can also download the latest version of this utility from
HP’s Web Site at
www.hp.com/go/vectrasupport.
Starting DiagTools
from the CD-ROM
If you have the Diagnostics & Recovery CD-ROM (provided with your
PC) and a working CD-ROM drive:
1Insert the PC’s Diagnostics & Recovery CD-ROM into the CD-ROM
drive.
2Restart the PC.
3Enter the Setup program by pressing F2 at startup, then set Plug &
Play O/S in the Main menu to No. Press Esc to save the settings and exit
Setup.
4The PC will start (boot) from the CD-ROM and display a menu.
Select the option to run DiagTools.
5Follow the onscreen instructions to carry out the diagnostic tests.

11
1 Troubleshooting Your PC
Troubleshooting With HP Hardware Diagnostics
Starting DiagTools
from a Floppy Disk
You can also run DiagTools from the floppy disk drive:
1Create the diagnostic floppy disks from the preloaded copy of
DiagTools on your hard disk:
•either run the diaginst.bat utility in C:\DMI\HPDIAGS on your
hard disk, or
•run TopTools (look in Start 

Programs 

To p To o l s for Desktops) and
access the online (F
FF
F1
11
1) help for information.
2Insert the first floppy disk into the floppy drive (the second floppy
disk is only necessary if you want to carry out Advanced System
Tests).
3Restart the PC.
4Enter the Setup program by pressing F2 at startup, then set Plug &
Play O/S in the Main menu to No. Press Esc to save the settings and exit
Setup.
5The PC will start (boot) from the floppy disk and automatically start
DiagTools. Follow the onscreen instructions to carry out the
diagnostic tests.
This utility will automatically detect the complete hardware
configuration of your system before any tests can be performed.

1 Troubleshooting Your PC
Getting Online Support for Troubleshooting
12
Getting Online Support for Troubleshooting
HP’s support web site provides extensive support material that can
help you troubleshoot problems on your PC:
•Documentation for your PC (described below)
•Technical Notes
•BIOS updates (including the upgrade utility and instructions)
•The latest drivers and software utilities
•HP DiagTools Hardware Diagnostics (also provided preloaded and
on the Diagnostics & Recovery CD-ROM), described on page 10.
For HP’s support web site, connect to:
www.hp.com/go/vectrasupport.
Documentation For Your PC
You can download documentation for your PC free of charge from HP’s
support web site. The documents provided are in Adobe Acrobat
(PDF) format.
The available documents include:
•User’s Guide—describes how to set up your PC for the first time and
contains quick troubleshooting information. It also contains
information on how to replace hardware components.
•Service Handbook Chapters—information on upgrade and
replacement parts, including HP part numbers.
•Technical Reference Manual—technical information on system
components, such as system board, chipset and BIOS.

13
1 Troubleshooting Your PC
Troubleshooting Orientation Table
Troubleshooting Orientation Table
Symptom Problem Cause Solution
PC does not start. No power. Refer to page 14.
PC’s power indicator
light works but monitor
remains blank.
No display. Refer to page 16.
The Display resolution
is wrong.
Wrong resolution
settings.
Refer to page 16.
An error message/code
appears when the PC is
switched on.
Power-On-Self-Test
has detected an
error.
Beep code error. Refer to page 15.
Memory error. Refer to page 17.
Keyboard or mouse error. Refer to page 18.
Floppy drive error. Refer to page 19.
Hard disk or CD-ROM error. Refer to page 20.
CMOS error. Refer to page 21.
Serial or parallel port error. Refer to page 22.
Other configuration problems. Refer to page 23.
You cannot turn off the
PC.
The PC is frozen in
power saving mode.
Refer to page 24.
Problem Solution
The PC’s clock is not keeping time correctly Refer to page 21.
You have forgotten your password. Refer to page 25.
The Wake On LAN feature does not work. Refer to page 26.
There is an IRQ conflict when you install a new
accessory board.
Refer to page 27.
The PC has an audio problem. Refer to page 28.
The PC has a software problem. Refer to page 29.
Recovering hard disk contents. Refer to page 31.
Further problems with floppy disk, hard disk,
DVD and CD-ROM drives.
Refer to page 35.

1 Troubleshooting Your PC
If There Is No Power
14
If There Is No Power
Problem Check that... How
PC does not start – the
PC’s power-on indicator
is not illuminated.
The PC’s power cord is
correctly connected.
Connect the power cord to a grounded
power outlet and the PC.
The PC’s power outlet is
working.
Plug a light into the grounded power outlet
and check it illuminates.
The PC voltage switch is
correctly set.
1Disconnect the power cord.
2Select the correct setting.
3Reconnect the power cord.
4Start the PC.
If the PC still does not start
WARNING: for your
safety, when the PC is
open and switched on,
do not touch any of the
internal components
with a screwdriver or
other metal instrument.
None of the internal
devices are causing the
problem.
1Disconnect the PC’s power cord.
2Remove the PC’s cover.
3Remove internal power connectors from
all internal devices.
4Reconnect the PC’s power cord.
5Reconnect the power connectors one by
one to the internal devices to see which
device is defective.
6Contact HP Support or your authorized
dealer.
If the PC still does not start
There is not a problem
with the power supply
unit.
1Replace the power supply unit by a
known working power supply from the
same model of PC.
2If the PC starts, contact HP Support or
your authorized dealer, the power supply
unit might need replacing.
If the problem persists, contact HP Support or your authorized dealer

15
1 Troubleshooting Your PC
If There is a Beep Code During Boot (VEi 7 models only)
If There is a Beep Code During Boot (VEi 7 models only)
If an error occurs during the Power-On Self-Test (POST), which
prevents the PC from starting, the system issues a beep code before
attempting to display the error in the upper left corner of the screen.
Beep codes are useful for identifying the error when the system is
unable to display the error message.
Beep
Pattern
Beep
Code
Numeric
Code Description Recommended Action
— - - - - - - - 1-2-2-3 16h BIOS ROM check-sum failure Inform HP support/HP reseller that
system board is defective.
— - - - — — 1-3-1-1 20h DRAM refresh test failure1 Check the memory is correctly installed. If
the error still occurs, replace the module.
— - - - — - - - 1-3-1-3 22h 8042 Keyboard controller test failure Inform HP support/HP reseller that
system board is defective.
— - - - - - - - — 1-3-4-1 2Ch RAM failure on address line1....
1. Non-HP memory modules are not supported. Only HP memory modules should be used.
Check the memory is correctly installed. If
the error still occurs, replace the module.
— - - - - - - - - - - 1-3-4-3 2Eh RAM failure on data bits ....of low
byte of memory bus1
Check the memory is correctly installed. If
the error still occurs, replace the module.
— - - - - — — 1-4-1-1 30h RAM failure on data bits ....of high
byte of memory bus1
Check the memory is correctly installed. If
the error still occurs, replace the module.
- - — - - - - - 2-1-2-3 46h ROM copyright notice check failure Inform HP support/HP reseller that
system board is defective.
- - - - - - - — 2-2-3-1 58h Unexpected interrupts test failure Inform HP support/HP reseller that
system board is defective.
— - - 1-2 98h Video configuration failure or option
ROMs check-sum failure
This can be caused by problems with the
ROM on integrated video, an add-on video
board or the ROM on a SCSI card.
Inform reseller for the affected
component.
— — — — 1-1-1-1 No RAM installed Install a memory module
- 1 B4h This does not indicate an error. There
is one short beep before system
startup.
No action required.

1 Troubleshooting Your PC
If Your Monitor Is Not Working Properly
16
If Your Monitor Is Not Working Properly
Problem Check that... How
PC’s power indicator light
and hard disk activity
light work but the screen
remains blank.
The display is switched ON
(LED is on).
Refer to the monitor manual for an explanation of the LEDs.
The monitor’s power cord
is correctly connected.
Ensure the power cord is plugged into a grounded power outlet and
into the monitor.
The monitor’s power outlet
is working.
Plug a light into the grounded power outlet and check it illuminates.
If the monitor still does not work
The monitor’s brightness
and contrast settings are
correct.
Refer to the monitor manual if necessary.
The video cable pins are
not damaged.
1Switch off and unplug the monitor.
2Disconnect the video cable and straighten any bent pins.
3Reconnect the video cable.
4Switch on the monitor and see if it works.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a bootable floppy to update your PC’s BIOS. Refer to page 32.
The PC’s integrated video is
working.
1Disconnect the power cord.
2Remove the PC’s cover.
3Install a known working system board from the same model of
PC.
4Reconnect the power cord.
5If the monitor works, inform HP Support or your authorized dealer
that the system board is defective.
The monitor settings in
your PC are compatible
with your monitor
•Windows NT 4.0: Enter VGA mode when prompted during start-
up, then reset the resolution.
•Windows 95/98: Restart the PC. The Hewlett-Packard screen is
displayed. When you hear a beep, press F8and then start the PC
in safe mode. Double-click on the Display icon in your PC’s
Control Panel, then click on the Settings button. Use the
sliding control to reset the resolution.
The monitor itself is not
faulty.
1Replace the monitor by a known working monitor from the same
model of PC.
2If the monitor starts, contact HP Support or your authorized
dealer. The monitor may need to be replaced.

17
1 Troubleshooting Your PC
If There Is a Memory Test Error
If There Is a Memory Test Error
Problem Check that... How
Power-On-Self-Test (POST)
displays a memory test
error.
The PC’s memory modules
are correctly installed.
1Disconnect the power cord.
2Remove the PC’s cover.
3Check the memory modules are correctly
installed, of the correct type and in the correct
sockets (refer to page 45).
4Close the PC, reconnect the power cord and check
that the PC boots (starts).
The PC’s memory modules
are working.
1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the memory modules by known working
memory modules from the same model of PC
(refer to page 45).
4Close the PC, reconnect the power cord and check
that the PC boots (starts).
If the PC boots but you still have a problem...
Run DiagTools. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a bootable floppy to update your PC’s BIOS.
Refer to page 32.
The system board is
working.
1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the system board by a known working
board from the same model of PC (refer to your
PC’s User’s Guide).
4Close the PC, reconnect the power cord and check
that the PC boots (starts).
5If the PC works, contact HP Support or your
authorized dealer for further troubleshooting
information.
If the problem persists, contact HP Support or your authorized dealer

1 Troubleshooting Your PC
If There Is a Keyboard or Mouse Test Error
18
If There Is a Keyboard or Mouse Test Error
Problem Check that... How
POST displays a keyboard
or mouse test error.
The keyboard and mouse cables are
correctly connected.
1Switch off the PC.
2Plug the cables into the correct connectors on the back of the PC.
The keyboard is clean and no keys are
stuck down.
The mouse is clean.
•Check all keys are at the same height, and none are stuck
(keyboard).
•Clean the mouse ball as shown below.
.
If the PC boots but you still have a problem...
Run DiagTools. Refer to page 10.
You may need to update your PC’s Basic Input Output System (BIOS). Create a bootable floppy to update your PC’s BIOS. Refer to page 32.
The keyboard/mouse are working 1Switch off the PC.
2Replace the keyboard/mouse by known working units.
3Switch on the PC, and check it works.
If the keyboard/mouse still does not work
The system board is working. 1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the system board by a known working board from the
same model of PC (refer to your PC’s User’s Guide).
4Close the PC, reconnect the power cord and check that the PC
boots (starts).
5If the keyboard/mouse works, contact HP Support or your
authorized dealer for further troubleshooting information.
If the problem persists, contact HP Support or your authorized dealer

19
1 Troubleshooting Your PC
If There Is a Floppy Disk Drive Test Error
If There Is a Floppy Disk Drive Test Error
Problem Check that... How
Power-On-Self-Test
displays floppy drive
test error.
The drive is correctly
configured in the PC’s
Setup program. Refer to
page 35.
1Switch the PC OFF then ON.
2When the message Press F2 to Enter Setup appears, press the F2
key.
3Check the floppy disk drive is enabled.
The drive cables are
correctly connected.
1Disconnect the power cord.
2Remove the PC’s cover.
3Check the floppy drive cables are correctly connected (refer to chapter 2).
4Close the PC then switch it on and check it works.
The drive cable is working. 1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the floppy drive cable by a known working cable from the same
model of PC.
4Close the PC then switch it on and check it works.
The floppy is working. Insert a known working floppy disk and see if it works.
If the drive still does not work...
Run DiagTools. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a bootable floppy to update your PC’s BIOS. Refer to page 32.
The drive is working. 1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the floppy drive by a known working drive from the same model
of PC (refer to your PC’s User’s Guide).
4Close the PC then switch it on and check it works.
5If the drive works, replace the defective drive.
The system board is
working.
1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the system board by a known working board from the same
model of PC (refer to your PC’s User’s Guide).
4Close the PC, reconnect the power cord and check that the PC and drive
work.
Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer

1 Troubleshooting Your PC
If There Is a Hard Disk, DVD or CD-ROM Test Error
20
If There Is a Hard Disk, DVD or CD-ROM Test Error
Problem Check that... How
Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error
The drive is correctly
configured in the PC’s
Setup program. Refer to
page 36 or page 37.
1Switch the PC OFF then ON.
2When the message Press F2 to Enter Setup appears, press the F2
key.
3Check the drive is enabled and the correct type is selected.
The drive cables are
correctly connected.
1Disconnect the power cord.
2Remove the PC’s cover.
3Check the drive cables are correctly connected (refer to chapter 2).
4Close the PC then switch it on and check it works.
The drive cable is working. 1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the drive cable by a known working cable from the same
model of PC (refer to page 49).
4Close the PC then switch it on and check it works.
If the drive still does not work...
Run DiagTools from a bootable floppy disk. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a bootable floppy to update your PC’s BIOS. Refer to page 32
The drive is working. 1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the drive by a known working drive from the same model of
PC (refer to page 48).
4Close the PC then switch it on and check it works.
The system board is
working.
1Disconnect the power cord.
2Remove the PC’s cover.
3Replace the system board by a known working board from the same
model of PC (refer to your PC’s User’s Guide).
4Close the PC, reconnect the power cord and check that the PC and
drive work.
5If the drive works, contact HP Support or your authorized dealer for
further troubleshooting information.
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test.
R
RR
Re
ee
ec
cc
co
oo
om
mm
mm
mm
me
ee
en
nn
nd
dd
de
ee
ed
dd
d a
aa
ac
cc
ct
ttti iiio oo
on
nn
n:
::: Carry out an immediate data backup, then contact
HP Support at www.hp.com/go/vectrasupport for a
replacement hard drive.
Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer