HP Visualize J5000 How to use

Service Handbook
J Class Workstation
HP Part No. A4476–90039
Edition E0496
Update to Service Handbook J Class Workstation
HP Part No. A4081–90605
Hewlett–Packard Company
3404 E. Harmony Rd., Ft. Collins, CO 80525



The information contained in this document is subject to change without notice.
HEWLETT–PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MANUAL, IN-
CLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Hewlett–Packard shall not be liable for errors contained herein or direct,
indirect, special, incidental, or consequential damages in connection with the furnishing, performance, or
use of this material.
A copy of the specific warranty terms applicable to your Hewlett–Packard product and replacement parts
can be obtained from your local Sales and Service Office.

CopyrightEHewlett–Packard Company 1996
This document contains information which is protected by copyright. All rights are reserved. Reproduction, adapta-
tion, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
Restricted Right Legend
Use, duplication, or disclosure by the U.S. Government Department of Defense is subject to restrictions as set forth
in paragraph (b)(3)(ii) of the Rights in Technical Data and Software clause in FAR 52.227–7013.
CopyrightEAT & T, Inc. 1980, 1984
CopyrightEThe Regents of the University of California 1979, 1980, 1983
This software and documentation is based in part on the Fourth Berkeley Software Distribution under licence from
the Regents of the University of California.

iii
Printing History
New Editions of this manual incorporate all material updated since the previous edi-
tion. Update packages may be issued between editions and contain replacement and
additional pages to be merged into the manual by the user.
The manual printing date and part number indicate its current edition. The printing
date changes when a new edition is printed. (Minor corrections and updates which
are incorporated at reprint do not cause the date to change.) The manual part number
changes when extensive technical changes are incorporated.
HP Part Number Printing Date Edition Number
A4081–90602 February 1995 Edition 1
A4081–90605 April 1995 Update to Service Handbook J Class
Workstation (A4081–90602)
A4476–90039 April 1996 Update to Service Handbook J Class
Workstation (A4081–90602)

iv
Declaration D’Installation et de Mise en Exploita-
tion
d’un matériel de traitement de l’information (ATI), classé A en fonction des
niveaux de perturbations radioélectriques émis, définis dans les normes
européenne EN 55022 concernant la Compatibilité Electromagnétique.
Cher client,
Conformément à la Réglementation Française en vigueur l’installation, ou le transfert d’ins-
tallation, et l’exploitation de cet appareil de classe A, doivent faire l’objet d’une déclaration
(en deux exemplaires) simultanément auprès des services suivants:
– Comité de Coordination des Télécommunications – 20 Avenue de Ségur – 75700 PARIS
– La Préfecture du département du lieu d’exploitation
Le formulaire à utiliser est disponible auprès des Préfectures.
La déclaration doit être faite dans les 30 jours suivant la mise en exploitation.
Le non–respect de cette obligation peut être sanctionné par les peines prévues au code des
Postes et Télécommunications et celles indiquèes dans la loi du 31 mai 1933.
Arrêté du 27 Mars 1993, publié au J.O. du 28 Mars – ATI

v
Emissions Regulations
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules and the Canadian Department of
Communications. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with
the instructions may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception (deter-
mined by turning the equipment off and on), you can correct the interference by one
or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Ask the dealer or an experienced radio/television technician for help.
Hewlett–Packard’s system certification tests were conducted with HP–supported
peripheral devices and HP shielded cables, such as those you receive with your com-
puter. Changes or modifications not expressly approved by Hewlett–Packard could
void the user’s authority to operate the equipment.
Operation of this device is subject to the following conditions:
This device may not cause harmful interference.
This sevice must accept interference received, including interference that may
cause undesired operation.
Cables used with this device must be properly shielded to comply with the
requirements of the FCC.
Korean Regulations on EMI, 1991⋅3
Please note that this device has been approved for business purposes with regard to
electromagnetic interference.

vi
VCCI Class 1 ITE
Emissions Regulations Compliance
Any third–party I/O device installed in HP system(s) must be in accordance with the
requirements set forth in the preceding Emissions Regulations statements. In the
event that a third–party noncompliant I/O device is installed, the customer assumes
all responsibility and liability arising therefrom.
Datacom Users Statement (United Kingdom Only)
The HP 9000 J Class is approved under Approval Number NS/G/1234/J/100003 for
indirect connection to Public Telecommunications systems within the United King-
dom.
Acoustics
Regulation On Noise Declaration For Machines –3. GSGV
Lpa <70dB Lpa <70dB
operator position am Arbeitsplatz
normal operation normaler Betrieb
per ISO 7779 nach DIN 45635 T.19

vii
Electrostatic Discharge (ESD) Precautions
Electrostatic charges can damage the integrated circuits on printed circuit boards. To
prevent such damage from occurring, observe the following precautions when un-
packing and installing the board.
Stand on a static–free mat.
Wear a static strap to ensure that any accumulated electrostatic charge dis-
charges from your body to ground.
Connect all equipment together, including the static–free mat, static straps,
routing nodes, and peripheral units.
Keep uninstalled printed circuit boards in their protective antistatic bags.
Handle printed circuit boards by their edges, once you have removed them
from their protective antistatic bags.
Laser Safety Statement (For U.S.A. Only)
(For workstations that have a CD–ROM drive installed.)
The CD–ROM mass–storage system is certified as a Class–1 laser product under the
U.S. Department of Health and Human services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968.
This means that the mass–storage system does not produce hazardous laser radiation.
Because laser light emitted inside the mass–storage system is completely confined
within protective housings and external covers, the laser beam cannot escape from
the machine during any phase of user operation.

viii
Warnings and Cautions
WARNING:
Removing device cover may expose sharp edges in equipment chassis. To avoid injury,
use care when installing customer add–on devices.
WARNUNG:
Das Entfernen der Geräteabdeckung legt die scharfen Kanten im Inneren des Gerätes
frei. Um Verietzungen zu vermeiden, seien Sie vorsichtig beim Einbau von zusätzlichen
Bauteilen, die vom Kunden selber eingebaut werden können.
AVERTISSEMENT:
Des bords tranchants du châssis de l’équipement peuvent être exposés quand le cache de
l’unité n’est pas en place. Pour éviter des blessures, faire très attention lors de
l’installation de modules supplémentaires par le client.
WARNING:
Disconnect power plug from wall outlet or source power before moving or removing the
device, or installing add–on components.
WARNUNG:
Entfernen Sie die Stromzuführung von der Steckdose oder der Stromquelle bevor Sie das
Gerät bewegen, abbauen, oder zusätzliche Bauteile installieren.
AVERTISSEMENT:
Débrancher la fiche de la prise de courant ou de la source d’alimentation électrique avant
de déplacer ou de retirer l’unité, ou avant d’installer des modules supplémentaires.

ix
Table of Contents
Chapter 1 Product Information
Product Description 1–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Unit Front Panel Controls 1–2. . . . . . . . . . . . . . . . . . . . . . . .
System LCD 1–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Power Switch 1–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Power LED 1–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage Device Controls and Features 1–4. . . . . . . . . . . . . . . . . .
System Unit Rear Panel Connectors 1–11. . . . . . . . . . . . . . . . . . . . . .
Audio Connectors 1–13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard Connectors 1–15. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Parallel I/O Connector 1–15. . . . . . . . . . . . . . . . . . . . . . . . . .
802.3 Network Connectors 1–15. . . . . . . . . . . . . . . . . . . . . . . . .
RS-232 Serial Input/Output Connectors 1–15. . . . . . . . . . . . . . .
SCSI Connectors 1–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Cord Connector 1–16. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor Information 1–17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboards 1–18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard Differences 1–18. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operating System Overview 1–21. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory Failures 1–21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2 Environmental/Installation/PM
Environmental Specifications 2–1. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory Requirements 2–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Safety 2–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ergonomics 2–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Regulatory Compliance 2–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electromagnetic Compatibility (EMC) Directive 2–3. . . . . . . .
Installation 2–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventive Maintenance 2–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

x
Chapter 3 Configuration
Workstation Configurations 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FRU Configurations 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal Storage Configurations 3–1. . . . . . . . . . . . . . . . . . . . . . .
Memory 3–10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor-Type Selection 3–11. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4 Troubleshooting
Identifying LCD-Indicated Conditions 4–4. . . . . . . . . . . . . . . . . . . . .
Dealing with a Boot Failure 4–6. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for Bootable Media 4–7. . . . . . . . . . . . . . . . . . . . . . . .
Stable Storage 4–7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Boot Command Notations 4–7. . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported Boot Paths 4–8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ISL Environment 4–8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selftest Failures 4–9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory Failures 4–9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allowable Memory Configurations 4–29. . . . . . . . . . . . . . . . . . .
Running System Verification Tests 4–30. . . . . . . . . . . . . . . . . . . . . . .
Running ODE-Based Diagnostics 4–32. . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5 Field Replaceable Units
Exchange and Nonexchange Part Numbers 5–3. . . . . . . . . . . . . . . . .
FRU Removal and Replacement 5–12. . . . . . . . . . . . . . . . . . . . . . . . .
Front Bezel 5–13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CPU Assembly 5–14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory SIMM Removal 5–16. . . . . . . . . . . . . . . . . . . . . . . . . .
Memory SIMM Installation 5–18. . . . . . . . . . . . . . . . . . . . . . . . .
Processor Module 5–19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the Crystal Oscillator 5–22. . . . . . . . . . . . . . . . . . . . . .
DIP Switch Settings (Reference Only) 5–23. . . . . . . . . . . . . . . .
System Motherboard 5–24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery 5–26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD Unit 5–27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker 5–28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EISA or GSC Boards 5–29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I/O Assembly 5–38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removable Storage Device 5–39. . . . . . . . . . . . . . . . . . . . . . . . .
Hard Disk 5–42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SCSI Disk PCA 5–46. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply 5–47. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .