HP VL600 - Vectra - 128 MB RAM Manual

English 1
www.hp.com/go/vectrasupport
Troubleshooting and Upgrade Guide
www.hp.com/desktops/pccafe
k2-up.book Page 1 Friday, December 17, 1999 6:32 PM

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3
Troubleshooting and Upgrade Guide
This manual is for anyone who wants to:
•Troubleshoot problems on the PC
•Add accessories to the PC
•Configure the PC
•Find out where to get more information and support.
For information about setting up and using your PC, refer to the User’s
Guide that came with your PC. The User’s Guide is also available on
HP’s web site at: www.hp.com/go/vectrasupport.
Important Safety Information
WARNING For your safety, never remove the PC's cover without first removing the power
cord and any connection to a telecommunication network. If a power
protection device is fitted to your PC, you must remove the power cord then
wait for a complete shutdown of your system before removing the cover.
Remove the power protection device cables before any servicing operation.
Always replace the cover before switching the PC on again.
There is a danger of explosion if the battery is incorrectly installed. For your
safety, never attempt to recharge, disassemble, or burn the old battery.
Replace only with the same or equivalent type recommended by the
manufacturer. The battery in this PC is a lithium battery that does not contain
heavy metals. Nevertheless, in order to protect the environment, do not
dispose of batteries in household waste. Please return used batteries to the
shop from which you bought them, to the dealer from whom you purchased
your PC, or to HP so they can either be recycled or disposed of in a sound way.
Returned used batteries will be accepted free of charge.
If you have a modem:
Do not attempt to connect this product to the phone line during a lightning
storm. Never install telephone jacks in wet locations unless the telephone line
has been disconnected at the network interface. Never touch uninsulated
telephone wires or terminals unless the telephone line has been disconnected
at the network interface. Use caution when installing or modifying telephone
lines. Avoid using a telephone (other than a cordless type) during an lightning
storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the communications board without first removing the
connection to the telephone network.

4
Documentation Set Overview
HP’s web site allows you to download documentation for your PC free
of charge. The documents provided are in Adobe Acrobat (PDF)
format and are available from HP’s web site at:
www.hp.com/go/vectrasupport.
The available documents include:
•User’s Guide—describes how to set up your PC for the first time and
contains quick troubleshooting information.
•Service Handbook Chapters—information on upgrade and
replacement parts, including HP part numbers.
•Technical Reference Manual—technical information on system
components, such as system board, chipset and BIOS.
You will also find complete information on available service and support
on HP’s Web site. To see the full set of services available, go to:
www.hp.com/go/vectra.
Which Vectra PC Do You Have?
Before connecting to HP’s web site or phoning your support
organization, look at the identification label on the side of your PC. It
will tell you the series and model of your Vectra PC.

Contents
English 5
1Troubleshooting Your PC
Start Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Troubleshooting Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting With DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting Help Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Where to Find Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Problems Starting the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
PC Stuck in Sleep Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
PC Freezes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Forgotten Your PC’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Can’t Shut Down Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Software Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Monitor Not Working Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
PC Displays an Error at Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Other Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Problem Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Problem Installing a LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Problem Installing a Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . 29
Problem Installing an Add-On Sound Card. . . . . . . . . . . . . . . . . . . . . . . . 30
PC Has an Audio (Sound) Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Printer Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Problems Using the Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
More Troubleshooting for Your Drives. . . . . . . . . . . . . . . . . . . . . . . . 33
If There is a Beep Code During Boot . . . . . . . . . . . . . . . . . . . . . . . . . 36
HP Image Creation & Recovery CD-ROM. . . . . . . . . . . . . . . . . . . . . . 38

6English
When Should I Use the CD-ROM? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the HP Image Creation & Recovery CD-ROM . . . . . . . . . . . . . . . . 38
BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Updating Your PC’s BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Recovering from a BIOS Update Failure . . . . . . . . . . . . . . . . . . . . . . . . . 41
Online Support for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 43
Hewlett-Packard Support and Information Services . . . . . . . . . . . . 44
Collecting Information on Your PC Before Contacting Support . . . . . . . 44
2How to Install and Replace Components In Your Desktop PC
Before Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
The Label Inside Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Upgrading the Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Upgrading and Installing Mass Storage Devices . . . . . . . . . . . . . . . 52
Connecting Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Upgrading the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Installing a Second Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing Removable Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . . 60
Configuring a SCSI Device After Installation . . . . . . . . . . . . . . . . . . . . . . 60

English 7
Replacing the Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Accessory Board Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 66
Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . 67
Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Replacing a Power Protection Device . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing a Security Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
3How to Install and Replace Components In Your Minitower PC
Before Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
The Label Inside Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Upgrading the Main Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Upgrading Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

8English
Connecting Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Upgrading the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Installing a Second Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . . 94
Configuring a SCSI Device After Installation . . . . . . . . . . . . . . . . . . . . . . 94
Installing Removable Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Replacing the Floppy Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Accessory Board Slots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Installing an Accessory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . 102
Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . 103
Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Changing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Replacing a Power Protection Device . . . . . . . . . . . . . . . . . . . . . . . 114
Installing a Security Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4Managing Your PC
Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Tips for Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Setting the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

English 9
Setting the User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Hardware Monitoring with HP TopTools . . . . . . . . . . . . . . . . . . . . . 123
HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Device Boot Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Clearing your PC’s BIOS (CMOS) Settings. . . . . . . . . . . . . . . . . . . . 127
Clearing CMOS Using the Setup Program . . . . . . . . . . . . . . . . . . . . . . . 127
Manually Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Master Pass Key System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
5Technical Information
IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . 132
Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Acoustic Noise Emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

10English

1
Troubleshooting Your PC
This chapter can help you solve problems you may have when using
your PC. Do not hesitate to use the DiagTools utility (described on
page 14). DiagTools can help you diagnose hardware problems quickly
and easily.

1 Troubleshooting Your PC
Start Here
12
Start Here
Use the following checklist to see where you can find help with your
problem.
Is there really a problem with my
PC or do I just not know how to
do something?
Refer to your PC’s User’s Guide
I really do have problem and need
to do some troubleshooting.
•For quick tips, refer to “Troubleshooting Quick
Reference” on page 13.
•For more detailed help, refer to “Troubleshooting
Help Zone” on page 15.
•Run HP’s powerful diagnostic utility, DiagTools,
to check your hardware (refer to page 14).
•For a wide range of information and support,
refer to the HP Vectra support web site at:
www.hp.com.go/vectrasupport.
Still Need Help? •Collect information on your PC to help support
services (refer to page 44).
•Contact your support provider.

13
1 Troubleshooting Your PC
Troubleshooting Quick Reference
Troubleshooting Quick Reference
PC won’t start •Check power cord is correctly connected.
•Check voltage switch is correctly set.
PC starts but there is no
display
•Check the display is correctly connected and switched ON.
•Check the display’s brightness and contrast settings.
•Check the graphics card is fully inserted into its connector
PC starts but pressing keys
on the keyboard or moving the
mouse has no effect
•Check the keyboard and mouse cables are properly connected.
•Check the keyboard and mouse drivers are correctly installed.
PC starts but there may be a
software problem
•Refer topage 19.
•Refer to the software documentation or the software provider’s support web site for information.
PC starts but there may be a
hardware problem
•Run DiagTools to analyze the problem. Refer to page 14.
•Upgrade your PC’s BIOS. Refer to page 41.
PC starts but there is a
configuration error
•Run the HP Setup program to correct the configuration problem. Refer to page 124.
If there is a
memory error
•Check memory modules are of the correct type, HP-supported and correctly inserted in their sockets. Refer to page 50
(desktop) or page 84 (minitower).
If there is a mouse
or keyboard error
•Check the mouse and power cables are correctly connected.
•Check the device driver is correctly installed.
•Check the device configuration in Setup. Refer to page 124.
•Clean the mouse ball.
If there is a floppy
disk error
•Try using a known working floppy disk.
•Check the floppy drive configuration in Setup. Refer to page 124.
•Check the drive cable is correctly connected. Refer to page 52 and page 61 (desktop) or page 87 and page 90 (minitower).
If there is a hard drive
or CD-ROM error
•Check the drive configuration in Setup.Refer to page 124.
•Check the drive cable is correctly connected. Refer to page 52 and page 55 (desktop) or page 87 and page 97 (minitower).
•Ensure the OS and drivers are installed.
•Check any drive jumpers are correctly set.
If there is a CMOS error •Check the power cord is connected.
•Check power to system board is correctly connected. Refer to page 71 (desktop) and page 109 (minitower).
•Clear CMOS. Refer to page 127.
•Ensure the OS and drivers are installed.
•Upgrade your PC’s BIOS. Refer to page 41.
If there is a serial or parallel
port error
•Check the devices are connected and on line.
•Check device drivers are installed.
•Check the device configuration in Setup. Refer to page 124.
•Try using a known working device.

1 Troubleshooting Your PC
Troubleshooting With DiagTools
14
Troubleshooting With DiagTools
NOTE HP strongly recommends you use DiagTools. It provides the most
effective means of troubleshooting most hardware problems.
With DiagTools, you can:
•check the configuration of your system and see whether it is
functioning correctly.
•diagnose hardware-related problems.
•provide precise information to support personnel so they can solve
any problems quickly and effectively.
For more information about DiagTools, refer to the DiagTools User's
Guide, available on the HP web site in PDF (Adobe Acrobat) format.
Running DiagTools You can run DiagTools either from:
•Your PC’s hard drive.
To run diagnostics from the hard drive, restart the PC and press F10
when the message Press F10 to start hardware
diagnostics...or any other key to proceed appears on
screen.
•Your PC’s HP Image Creation & Recovery CD-ROM. Refer to “HP
Image Creation & Recovery CD-ROM” on page 38.

15
1 Troubleshooting Your PC
Troubleshooting Help Zone
Troubleshooting Help Zone
Where to Find Help
Problem Go to...
You need some quick troubleshooting information. page 13
PC does not start. No power. page 16
You can’t start your PC. page 17
Your PC becomes stuck in sleep mode page 17
PC hangs (the image on the monitor freezes and you can no longer use your PC). page 18
You’ve forgotten your password. page 18
You can’t shut down your PC. page 18
You’re having a problem with your PC’s software. page 19
Your PC’s power indicator light works but monitor remains blank. page 20
The monitor is not working properly. page 20
Your PC doesn’t start properly and displays an error message on the monitor. page 21
Memory test error. page 21
Keyboard or mouse test error. page 22
Floppy drive test error. page 23
Hard disk, DVD or CD-ROM test error. page 24
CMOS test error. page 25
Serial or parallel port test error. page 26
Other configuration problems. page 27
You’re having problems installing an accessory board page 28
You’re having problems installing a LAN card page 29
You’re having problems installing an add-on sound card page 30
Your PC has an audio problem. page 32
You’re having printer problems page 32
You can’t use the Euro symbol page 33
Your floppy drive is not working properly. page 33
Your hard drive is not working properly. page 34
Your CD-ROM, CD-RW or DVD drive is not working properly. page 34

1 Troubleshooting Your PC
Troubleshooting Help Zone
16
No Power
Problem Possible cause To try and fix this...
PC does not start – the PC’s
power-on indicator is not
on.
The PC’s power cord is
incorrectly connected.
Connect the power cord to a grounded power
outlet and the PC.
The PC’s power outlet is not
working.
Plug a light into the power outlet and check it
works.
The PC voltage switch is
incorrectly set.
1Disconnect the power cord.
2Select the correct setting on the voltage
switch located beside the power connector in
the rear of the PC.
3Reconnect the power cord.
4Start the PC.
More Advanced Troubleshooting
WARNING: for your safety,
do not open the PC when
the power cord is
connected.
One of the internal devices
is causing the problem.
1Disconnect the PC’s power cord.
2Remove the PC’s cover.
3Check all required internal components are in
place.
4Remove internal power connectors from all
internal devices.
5Reconnect the power connectors one by one
to the internal devices to see which device is
defective.
6Replace the PC’s cover each time, reconnect
the PC’s power cord and restart the PC.
7Contact your authorized support provider.
Problem with the power
supply unit.
1Replace the power supply unit by a known
working power supply from the same model
of PC. See page 71 (desktop) or page 109
(minitower).
2If the PC starts, contact your authorized
support provider. The power supply unit
might need replacing.
If the problem persists, contact your authorized support provider

17
1 Troubleshooting Your PC
Troubleshooting Help Zone
Problems Starting the PC
PC Stuck in Sleep Mode
Problem Possible cause To try and fix this...
During startup the PC hangs
(freezes).
You may have added an
incompatible memory
module.
1Disconnect the PC’s power cord.
2Remove the PC’s cover. See page 47 (DT) or
page 81 (MT).
3Remove or replace the memory module. See
page 50 (DT) or page 84 (MT).
4Reconnect the PC’s power cord and start up
the PC.
You may have added an
incompatible expansion
card.
1Disconnect the PC’s power cord.
2Remove the PC’s cover. See page 47 (DT) or
page 81 (MT).
3Remove the expansion card. See page 63
(DT) or page 99 (MT).
4Reconnect the PC’s power cord and start up
the PC.
You might have made
changes to the PC’s Setup
program.
1Enter the Setup program by pressing F2
when prompted during startup.
2Reload the factory settings by pressing F9.
3PressESC twice to exit the Setup program
saving changes.
When you start the PC, you
get a "non-system disk" or
"operating system not
found" message.
There is a non-bootable
floppy disk in your floppy
drive
1Remove the floppy disk.
2Restart the PC.
If the problem persists, contact your authorized support provider
Problem To try and fix this...
Moving the mouse or
pressing a key on the
keyboard is not enough to
wake your PC from its sleep
state.
1Press in the power button for 5 seconds. The PC will shut down. Note that any
unsaved data will be lost.
2Unplug the power cord from your PC, wait for a few seconds and then plug it
in again. Your PC will restart automatically.

1 Troubleshooting Your PC
Troubleshooting Help Zone
18
PC Freezes
Forgotten Your PC’s Password
NOTE Use these instructions if the passwords were set with the Setup
program.
Can’t Shut Down Your PC
Problem To try and fix this...
While you are using a program
on your PC, it suddenly freezes
(hangs).
1Try pressing the CTRL + ALT + DELkeys simultaneously. A
window appears showing the applications currently running. One of these
may be marked as not responding.
2Select the application and click on the End Task button.
3Restart the program to see if it is working normally.
4If it does not work normally, restart the PC and try again.
The PC keeps locking up. 1Run DiagTools (refer to page 14).
2If the problem persists, try removing any added memory or expansion
cards.
Problem To try and fix this...
You have forgotten the
password that has been set
in the Setup program to
prevent unauthorized users
from starting your PC (see
page 124).
1Ask your system administrator, if you have one, to remind you of the password.
2If you cannot find out the password, clear passwords (see page 120). This
allows the PC to start without a password.
Problem To try and fix this ...
PC hangs when you try to
shut it down
1Press in the power button for 5 seconds. The PC will shut down. Note that any
unsaved data will be lost.
2Unplug the power cord from your PC, wait for a few seconds and then plug it
in again. Your PC will restart automatically.
PC will not shut down when
you press the power
button.
1Save all data and exit all programs (if you can).
2Press the power button and keep it pressed for 5 seconds. The PC will turn off.

19
1 Troubleshooting Your PC
Troubleshooting Help Zone
Software Problem
Problem To try and fix this...
Power indicator light is
illuminated, but some
software won’t run.
•Refer to the application software documentation and/or the operating system
documentation for guidance.
•If the software is running but not functioning properly, try to save any unsaved
data, then close down the application and relaunch it. If it still does not work,
restart the PC and then try launching the software again.
•Reinstall the software.
•If the problem continues, contact the software manufacturer’s support services.
Date and time are wrong. The date and time can be incorrect for the following reasons:
•The time has changed to or from Summer Time.
•The PC has been unplugged from the power too long, and the battery is
discharged.
To change the date and time, select Settings ððControl Panel ððDate/Time
from the Start menu or use the Setup program (see page 124). If necessary, install
a new battery. Refer to page 73 (desktop) or page 112(minitower).
You receive the error
message "some necessary
system files are corrupted"
Reinstall the operating system or return the PC to its original factory configuration
by using the HP Image Creation & Recovery CD-ROM. Refer to page 38 for more
information.

1 Troubleshooting Your PC
Troubleshooting Help Zone
20
Monitor Not Working Properly
Problem Possible Cause To try and fix this...
PC’s power indicator light
and hard disk activity
light work but the screen
remains blank or the
image is not satisfactory.
The monitor is not
switched on (no LED).
Refer to the monitor manual for an explanation of the monitor LEDs.
The monitor’s power cord
is incorrectly connected.
Ensure the power cord is plugged into a grounded power outlet and
into the monitor.
The monitor’s power outlet
is not working.
Plug another device into the grounded power outlet and check it
works.
The monitor’s brightness
and contrast settings are
incorrect.
Refer to the monitor manual if necessary.
The monitor cable pins are
damaged or not properly
connected.
1Switch off and unplug the monitor.
2Disconnect the monitor cable and straighten any bent pins.
3Reconnect the monitor cable.
4Switch on the monitor and see if it works.
More Advanced Troubleshooting
The monitor settings in
your PC are incompatible
with your monitor
Refer to the monitor manual to find out which settings are supported
then change the settings as follows:
•Windows NT 4.0: Enter VGA mode when prompted during start-
up, then reset the resolution.
•Windows 95, Windows 98 and Windows 2000: Restart the PC.
The Vectra screen is displayed. For Windows 95 and Windows 98,
when you hear a beep, press F8 and then start the PC in safe
mode. For Windows 2000, press F8and then start the PC in VGA
mode. Double-click on the Display icon in your PC’s Control
Panel, then click on the Settings button. Use the sliding control
to reset the resolution.
You may need to update
your PC’s BIOS.
Create a floppy to update your PC’s BIOS. Refer to page 41.
The monitor itself is faulty. 1Replace the monitor by a known working monitor from the same
model of PC.
2If the replacement monitor works fine, contact your authorized
support provider. The other monitor may need to be replaced.