HP Workstation x4000 User manual

Getting Started Guide
HP Workstation x4000
Manufacturing Part Number : A8058-90001
Edition E0502
© Copyright 2002 Hewlett-Packard Company.
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2
Legal Notices
The information contained in this document is subject to change without
notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing,
performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its
software on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.
Adaptec® is a registered trademark of Adaptec, Inc.
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Inc
HEWLETT-PACKARD COMPANY
3000 Hanover Street
Palo Alto, California 94304 U.S.A.
Printing History
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The manual printing date and part number indicate its current edition.
The printing date will change when a new edition is printed. Minor
changes may be made at reprint without changing the printing date. The
manual part number will change when extensive changes are made.
Manual updates may be issued between editions to correct errors or
document product changes. To ensure that you receive the updated or
new editions, you should subscribe to the appropriate product support
service. See your HP sales representative for details.
Second Edition: May 2002
Printing Division:
Hewlett-Packard Co.
Technical Computer Division
3404 E. Harmony Rd.
Fort Collins, CO 80525
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4
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Contents
5
Important Warnings
Important Ergonomic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printed Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Downloading Documentation from HP’s Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Additional Web Sites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contacting Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1. Setting Up And Using Your Workstation
Setting Up Your Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Prepare your Workspace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Install Your Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect the Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect the Audio Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect to a Network (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Load the Software Applications for Your CD-RW. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connect the Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using Your x4000 Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Starting and Shutting Down Your Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Your HP Multimedia Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Viewing Your Workstation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Configuring Your Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Removing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Working in Comfort and Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Preparing Your Work Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Working Posture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Additional Ergonomic Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Recycling your Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2. Troubleshooting
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Solving Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Workstation Does Not Start Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keyboard Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Monitor Doesn’t Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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Contents
6
Mouse Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Audio Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CD-RW Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Forget Your Password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Understanding the Diag LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using e-DiagTools for Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Starting e-DiagTools from the Hard Drive’s Utility Partition
(Recommended Method). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Starting e-DiagTools from the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
HP Recovery CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
What Functions Are Available? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Before Performing A Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Performing A Full Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
HP x4000 Technical Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
HP Customer Care Center Phone Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
A. Warranty and Regulatory Information
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Federal Communications Commission (FCC) Radio Frequency Interference
Statement (for USA only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Three Year Limited Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Limitation of Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Limitation of Liability and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Obtaining On-Site Warranty Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Customer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Obtaining Parts Warranty Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
HP Telephone Support Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
HP Software Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
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7
Important Warnings
If you have any doubt that you can lift the computer or display safely, do
not try to move it without help.
For your safety, always connect the equipment to a grounded wall outlet.
Always use a power cord with a properly grounded plug, such as the one
provided with this equipment, or in compliance with your national
regulations. Your workstation is disconnected from the power by
removing the power cord from the power outlet. This means the
workstation must be located close to a power outlet that is easily
accessible.
For your safety, never remove your workstation’s cover without first
removing the power cord from the power outlet, and any connection to a
telecommunications network. Always replace the cover on the
workstation before switching it on again.
WARNING To avoid electrical shock, do not open the power supply. There
are no user-serviceable parts inside.
This product is a class I laser product. To avoid electrical shock
and harm to your eyes by laser light, do not open the laser
module. The laser module should be serviced by service
personnel only.
Important Ergonomic Information
It is strongly recommended that you read the ergonomics information
before using your workstation. See “Working in Comfort and Safety” on
page 25.
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8
Getting Help
Printed Documentation
This x4000 Getting Started Guide is the only printed documentation
included with your workstation. It contains basic setup and installation
information, basic troubleshooting guidance, and warranty information.
Downloading Documentation from HP’s Web Site
The HP Workstation web site (www.hp.com/go/workstationsupport)
contains a wide range of free information, including downloadable
documentation, service and support options, and the latest versions of
drivers, utilities BIOS, and firmware.
The web accessible documentation includes the x4000 Technical
Reference/Troubleshooting Guide. This guide has detailed information
about your workstation, including system board switches, power
consumption and acoustic noise emission test configurations,
troubleshooting, and system architecture.
Additional Web Sites
•www.hp.com/go/workstationsupport contains the latest drivers and
BIOS for your workstation.
•www.hp.com/toptools contains information about the PC Management
software, HP TopTools.
•www.hp.com/ergo contains the online version of Working in Comfort.
This is also preloaded on the hard disk of your workstation.
Contacting Customer Service
Refer to “HP Customer Care Center Phone Numbers” on page 43. For the
most recent information, visit the HP web site
www.hp.com/go/workstationsupport.
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Chapter 1 9
1 Setting Up And Using Your
Workstation
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Setting Up And Using Your Workstation
Setting Up Your Workstation
Chapter 110
Setting Up Your Workstation
WARNING If you have any doubt that you can lift the workstation and
monitor safely, do not try to move them without help.
The following topics explain how to set up your x4000 Workstation. Some
steps may not apply to your situation.
• “Prepare your Workspace” on page 10
• “Install Your Graphics Card” on page 11
• “Connect the Components” on page 11
• “Connect the Audio Accessories” on page 13
• “Connect to a Network (LAN)” on page 13
• “Load the Software Applications for Your CD-RW” on page 14
• “Connect the Power Cords” on page 14
Prepare your Workspace
1. Unpack all of the components.
2. Place the monitor on a sturdy desk with easily accessible power
outlets and enough space for the keyboard, mouse, and any other
accessories.
3. Position the workstation on a sturdy desk or the floor with the rear
connectors easily accessible. The workstation must be close enough
to the peripherals so that the cables can be connected.
Installation Tools
No tools are required to set up your workstation unless you are installing
a graphics card. If you are installing a graphics card, you need a T-15
Torx driver and a flat-blade screwdriver.
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Setting Up And Using Your Workstation
Setting Up Your Workstation
Chapter 1 11
Install Your Graphics Card
If your workstation did not ship with a graphics card already installed,
you must install the graphics card. Installation instructions are included
with the graphics card.
Connect the Components
Before connecting any cords or cables to your workstation, please read
“Important Warnings” on page 7.
Figure 1-1 on page 12 shows the back panel of the workstation. When
you connect the components, match the color-codes of the connectors. The
connectors are shaped to go in one way only.
1. Connect the mouse.
2. Connect the monitor to the 15-pin display connector and tighten the
attachment screws.
3. Connect the three HP Multimedia Keyboard cables:
• The keyboard connector plugs into the purple connection.
• The pink microphone connector plugs into the microphone jack.
• The lime green headphone connector plugs into the output line
jack. Don’t plug this connector in if you don’t have speakers!
NOTE The internal speaker is deactivated after you connect the
multimedia keyboard output line jack. Therefore, if you connect
the keyboard’s headphone connector to the back of the
workstation, you must plug speakers or headphones in to the
back of the multimedia keyboard to get audio as explained in
“Connect the Audio Accessories” on page 13.
4. If you have a printer, connect your printer cable and tighten the
attachment screws.
5. If you have any serial devices, connect them to serial port A or B.
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Setting Up And Using Your Workstation
Setting Up Your Workstation
Chapter 112
NOTE Use the Universal Serial Bus (USB) connectors for USB accessories. The
x4000 Workstation does not support a USB mouse or keyboard. For more
details, refer to the x4000 Technical Reference/Troubleshooting Guide at
www.hp.com/go/workstationsupport.
Figure 1-1 Location of Rear Panel Connectors
Keyboard (purple)
Dual USB (black)
Serial Port A (turquoise)
Serial Port B (turquoise)
Microphone (pink)
Audio Line Out (green)
LAN
Monitor
SCSI
Parallel Port (burgundy)
Mouse (green)
Audio Line In (light blue)
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Setting Up And Using Your Workstation
Setting Up Your Workstation
Chapter 1 13
Connect the Audio Accessories
Connect the microphone and headphones (or amplified speakers) to the
HP Multimedia keyboard as shown in Figure 1-2.
WARNING Listening to loud sounds for prolonged periods of time may
permanently damage your hearing.
NOTE The internal speaker is deactivated when you use the output line jack on
the rear of the workstation. If you have connected the keyboard
headphones connector to this jack, you must connect speakers or
headphones to the keyboard for audio output.
Figure 1-2 Connecting Audio Accessories
Connect to a Network (LAN)
Your workstation’s 10BT/100TX LAN auto-sensing interface adapter
supports both 10Mbit/s and 100 Mbit/s operation.
Connect the network cable to the LAN connector shown in Figure 1-1 on
page 12.
Keyboard headphones/
speaker socket
Keyboard microphone
socket
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Setting Up And Using Your Workstation
Setting Up Your Workstation
Chapter 114
Load the Software Applications for Your CD-RW
The CD-RW software for the CD-RW drive that is installed in your HP
x4000 Workstation is not included in the pre-loaded software. You must
install the applications manually from the Applications CD-ROM
(provided with the workstation or as an accessory kit) before you can use
the write/re-write functionality of the drive.
If you do not install these software packages, you can only use the
CD-RW drive’s read functionality.
Connect the Power Cords
WARNING For your safety, always connect equipment to a grounded wall
outlet. Always use a power cord with a properly grounded plug,
such as the one provided with the equipment, or one in
compliance with your national safety standards. You disconnect
the workstation from the power by removing the power cord
from the power outlet. This means the equipment must be
located close to an easily accessible power outlet.
1. Connect the power cords to the rear of the monitor and the
workstation.
2. Connect the both power cords to a grounded outlet.
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Setting Up And Using Your Workstation
Using Your x4000 Workstation
Chapter 1 15
Using Your x4000 Workstation
Understanding the Control Panel
The hardware control panel, located on the front of the workstation, is
shown in Figure 1-3.
Figure 1-3 Hardware Control Panel
• Power On/Off button: Press this button to start the workstation. You
can also wake the workstation from Hibernate or Stand By mode by
pressing this button for less than four seconds. Press this button for
more than four seconds to turn the workstation off.
• Power LED:
— Solid green indicates system on.
— Solid yellow indicates the workstation is in Stand By or
Hibernate mode. See “Using Power Management” on page 24.
— Flashing yellow, flashing red, or solid red indicates a system
error. See “Understanding the Diag LEDs” on page 35.
• Reset button: Press this button to re-initialize all the hardware
without cycling power to the system (soft boot). Avoid general use of
this button because file damage may occur. Always use the operating
system Shut Down command before resetting the machine.
Power On/Off and Power LED
Hard Disk
Activity LED
Reset Button
Network
Activity LED
Diagnostic LEDs
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Setting Up And Using Your Workstation
Using Your x4000 Workstation
Chapter 116
• Hard Disk Activity LED — This light flickers when your hard disk is
being accessed.
• Network Activity LED — This light flickers anytime the workstation
is connected to the network and plugged into the power source,
regardless of whether the workstation is turned on.
• Diag LEDs — These four LEDs can be off, green, yellow, or red. The
color pattern lets you diagnose problems with your workstation. For
more information, see “Understanding the Diag LEDs” on page 35.
Starting and Shutting Down Your Workstation
Your workstation has Windows 2000 Professional or Windows XP
pre-installed. It is initialized the first time you start the workstation.
The software initialization process takes a few minutes. This process sets
up your software to use the hardware installed in your computer (you
can change the settings after the software has been initialized).
NOTE Both Windows 2000 Professional and Windows XP operating systems are
included on the HP Workstation Recovery CD-ROMs provided with your
workstation. For more information, see “Performing A Full Recovery” on
page 40.
Starting Your Workstation for the First Time
1. Switch on the monitor.
2. Press the power button on the control panel. When you start your
workstation:
• The Power-On-Self-Test (POST) runs while the workstation’s
logo is displayed. To view the details of this test, press the Esc
key. If there is an error in the POST, the error is displayed
automatically.
• The software initializes automatically after POST is complete.
CAUTION Do not turn off your workstation while the software is being
initialized.
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Setting Up And Using Your Workstation
Using Your x4000 Workstation
Chapter 1 17
• The software license agreement is displayed and you are given
an opportunity to read “Working in Comfort” (ergonomics advice
for computer users).
3. Answer the operating system setup questions:
• Computer name. Enter a name for your workstation.
• Administrator passwords. You are given the option to assign an
Administrator password.
4. When prompted, click Finish to restart the workstation. After the
system restarts, you can log in for the first time.
Creating an Emergency Repair Disk
It is very important to create an Emergency Repair Disk for the
operating system. Use new diskettes for this purpose.
For more information on how to create these diskettes, refer to the
operating system documentation.
Shutting Down Your Workstation
CAUTION Always power off through the operating system. Do not power off using
the power button or reset button except during extreme circumstances
when the system will not shut down through the operating system.
Using the power button or reset button to power down may cause you to
lose unsaved data from open applications.
To shut down your workstation:
1. Exit all applications.
2. Select Start > Shut Down. A dialog box appears with any shut down
options that are supported by your operating system.
3. Select one of the options and click OK. For more information on shut
down options such as Stand by and Hibernate, see “Using Power
Management” on page 24 or your Windows documentation.
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Setting Up And Using Your Workstation
Using Your x4000 Workstation
Chapter 118
Using Your HP Multimedia Keyboard
WARNING Improper and prolonged use of keyboards and input devices can
cause repetitive strain injury (RSI) to soft tissues in the hands
and arms. If you experience discomfort or pain while using your
workstation, discontinue use immediately and consult your
physician as soon as possible. For more information, see
“Working in Comfort and Safety” on page 25.
Your HP workstation may have come with an HP Multimedia keyboard,
shown in Figure 1-4 on page 19.
The HP Multimedia keyboard includes soft keys that let you:
• Display and configure the actions assigned to keys.
• Perform one-touch shortcuts to start applications, open files, or open
web sites on the Internet.
• Launch the Internet browser supplied with your system.
• Lock or suspend your workstation.
• Access HP TopTools and customer information.
• Mute or adjust the volume of the audio system.
If you connect headphones (or speakers) and microphone directly to the
keyboard, the headphone and microphone connectors on the keyboard
must be connected to their associated rear panel jacks. For more
information, see “Connect the Audio Accessories” on page 13.
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Setting Up And Using Your Workstation
Using Your x4000 Workstation
Chapter 1 19
NOTE The internal speaker is deactivated when you use the output line jack on
the rear of the workstation. If you have connected the keyboard
headphones connector to this jack, you must connect speakers to the
keyboard for audio output.
Figure 1-4 HP Multimedia Keyboard
• HP TopTools opens the HP TopTools PC management tool if you have
this loaded on your workstation. Otherwise, this shortcut key is not
programmed and can be configured by pressing the Menu key.
• Internet starts your Internet browser.
• Menu displays the current soft key assignments for the HP
Multimedia keyboard. Follow the on-screen instructions to display
the action assigned to an individual key or to change or assign an
action to a key. Shortcut keys are provided specifically for
user-defined actions.
• Lock/Suspend lets you lock the front panel or launch the screen
saver. Configure the action of the Lock/Suspend key by pressing the
Menu key.
Menu key
Internet key
HP TopTools
Shortcut keys HP Customer
Information
Volume
control keys
Mute key
Keyboard
connector
Headphone
and
microphone
jacks (to be
connected to
the
workstation’s
rear panel)
Connectors for
headphone and
microphone (located on
the top edge)
Space bar
Lock/Suspend
key
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Setting Up And Using Your Workstation
Using Your x4000 Workstation
Chapter 120
• HP Customer Information accesses the HP Customer Information
html page. This page provides links to the HP web site.
• Mute and Volume mutes the audio (or restores the audio if it has
been previously muted) and controls the volume level.
• Shortcut starts applications, opens documents, or opens URLs on the
Internet. To assign actions to Shortcut keys, press the Menu key and
following the on-screen instructions.
Viewing Your Workstation Configuration
The Summary screen gives you a summary of the current configuration
of your workstation (BIOS version, CPU type, memory module size, and
installed mass storage devices).
You should check the configuration of your workstation when you first
use it and each time you install, remove, or upgrade accessories.
To check the configuration:
1. Shut down your workstation as described in “Shutting Down Your
Workstation” on page 17.
2. Restart your workstation.
3. When the start-up logo appears on your display, press Esc. This takes
you to the Summary Screen. The Summary Screen is displayed for
only a short time.
Configuring Your Workstation
The Setup program lets you configure your workstation. You can:
• set up the system Administrator and User passwords
• change the system boot order
• solve configuration problems
HP recommends you note any changes you make to the system setup for
later reference.
Starting the HP Setup Program
To start the Setup program:
1. Start your workstation. If your workstation is already up, restart it.
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