HP iPAQ h6315 User manual

The Wireless LAN and HP iPAQ Handheld Devices
Overview............................................................................................................................................ 2
HP iPAQ wireless products.................................................................................................................... 2
What is a WLAN?............................................................................................................................... 2
Common WLAN terms ......................................................................................................................... 3
WLAN standards................................................................................................................................. 4
What is roaming?................................................................................................................................5
HP supported authentication wireless protocols........................................................................................ 5
Then and now—HP iPAQ wireless implementation................................................................................... 7
ROM and driver updates ...................................................................................................................... 7
rx3000 series...................................................................................................................................... 8
h4100 and h4300 series ................................................................................................................... 13
hx4700 series................................................................................................................................... 22
h5400 series with Microsoft Pocket PC 2002........................................................................................ 27
h5400 series with Microsoft Pocket PC 2003 ROM upgrade .................................................................. 32
h5500 series..................................................................................................................................... 39
h6300 series..................................................................................................................................... 46
Typical WLAN setup and installation scenarios ..................................................................................... 54
The HP lab setup ............................................................................................................................... 55
Troubleshooting problems ................................................................................................................... 56
For more information.......................................................................................................................... 57

Overview
This document is designed to assist users in understanding wireless communication, how it works, and
how to create and configure Wireless Local Area Network (WLAN) connections on HP iPAQ rx3000
series, h4100/4300 series, hx4700 series, h5400/h5500 series, h6300 series handheld devices.
HP iPAQ wireless products
HP currently offers integrated WLAN capability with the HP iPAQ rx3000 series, h4100 series,
h4300 series, hx4700 series, h5400 series, h5500 series, and the h6300 series.
What is a WLAN?
This section includes the following topics:
•Overview
•Wireless fidelity
Overview
A wireless network is a group of computers and associated devices that share a common wireless
communication link over radio waves. A wireless network is enabled by a collection of wireless
access points residing within a small geographic area, such as in an office building or wireless
fidelity (Wi-Fi) public hotspot.
WLANs enable a variety of mobile transactions such as Internet and e-mail access, and sophisticated
tasks such as allowing sales people to access customer records from customer locations. The signal
strength of a WLAN can normally reach a maximum radius of 500 feet indoors and 1,000 feet
outdoors; however, the area can be extended with antennas, transmitters and other access devices.
Figure 1 illustrates a WLAN setup with an access point.
Figure 1. WLAN with access point
Note: Signal strength can be reduced by conditions such as wireless interference, obstructions (walls, for instance), and signal
reflection. The radius listed represents the maximum distance an unenhanced WLAN signal can travel under prime operating
conditions.
2

Wireless fidelity
Wi-Fi, also known as 802.11, is a communication standard created by the Institute of Electrical and
Electronic Engineers (IEEE). The 802.11 standard defines the electrical and radio frequency
components of a wireless Ethernet. This standard also defines an encryption algorithm (Wired
Equivalent Privacy, or WEP) to secure the network. The Wi-Fi Alliance is the body that ensures
compatibility and is responsible for issuing standard compliance tests and logos.
Wi-Fi hotspots
Wi-Fi hotspots are WLANs that use the IEEE 802.11 protocol to establish wireless connections for
general public use. Offered to customers by a growing number of hotels, restaurants, airport lounges,
coffee shops and other businesses, Wi-Fi hotspots enable users to access Internet resources, send and
receive e-mail, use instant messaging, and perform similar tasks they would otherwise perform on their
business or home PCs. Many Wi-Fi hotspots charge their customers a fee for this service.
Convenience and increased productivity make Wi-Fi hotspots attractive to users on the go, but
hotspots can also increase the possibility of security risks. The security risks are manageable,
however, if safety precautions are taken. For information about measures users can take to minimize
security risks in WLAN connections, refer to the HP white paper entitled secure wireless local area
networks with hp mobile devices located at
http://www.hp.com/sbso/wireless/secure_wlan_mobile.pdf .
What’s the difference between wireless and mobile?
A mobile device is a portable device. A desktop could be a mobile device if it could be easily carried
around. A wireless device, such as the HP iPAQ rx3000, h4100, h4300, hx4700, h5400, h5500,
or h6300 series handheld device, provides some type of network connectivity. A cell phone is
wireless; a laptop or PDA can be wireless when using a wireless modem. Similarly, applications are
wireless when they connect and exchange data with a network.
Common WLAN terms
Use the next few sections to become familiar with the following terms as you begin to use wireless
technology. This section includes the following topics:
•Access points
•Virtual private network
•Voice over IP
•Terminal Services client
•Subnet
Access points
Access points connect wireless networks and enable the sending and receiving of data between
wireless clients. It is the connection point for a network, most often a component that is hard wired
into the main network. Access points are responsible for converting the wired network into a wireless
one. An access point serves as a communication hub, a traffic controller, directing all the data on the
network and allowing a user to communicate at maximum speed.
Wireless networks allow users to “roam” between access points, working in much the same way as
cellular phones. More detailed information about roaming appears later in this document.
3

Virtual private network
A virtual private network (VPN) allows two or more private networks to be connected over a publicly
accessed network. In a sense, VPNs are similar to WANs or a securely encrypted tunnel, but the key
feature of VPNs is that they can use public networks like the Internet, rather than rely on expensive,
privately leased lines. Additionally, VPNs have the same security and encryption features as private
networks.
Voice over IP
Voice over Internet Protocol (VoIP) is the ability to make telephone calls and send faxes over IP-based
data networks with a suitable quality of service and superior cost-benefit ratio.
Terminal Services client
The Terminal Services client establishes a session with the server. User keyboard and mouse activity is
sent by way of a network to control the server session. Applications launched in the session use the
resources (processor and memory, for example) on the server, and displayed output is resent to the
user display screen. Multiple clients can connect to the server simultaneously.
Subnet
By definition, a subnet (short for subnetwork) is an identifiably separate part of an organization’s
network. Typically, a subnet can represent all the machines (computers, laptops, handheld devices,
printers, etc.) at one geographic location, in one building, or on the same LAN. Having an
organization’s network divided into subnets allows it to be connected to the Internet with a single
shared network address.
WLAN standards
IEEE wireless standards such as 802.11 have undergone many improvements and addendums since
they were first defined. The following list offers a high-level description of each of the better known
standards:
•802.11, which operates in the 2.4-GHz frequency band and offers only 2 megabits per
second (Mbit/s) of overall throughput, was the original implemented standard.
•802.11b is the most widely used form of Wi-Fi today. The radio operates within the 2.4-Ghz
frequency band but allows a maximum data throughput of 11 Mbit/s.
•802.11a is a short-range, but extremely high-speed, Wi-Fi network. This standard is not compatible
with existing 802.11b networks. This high-speed Wi-Fi network operates in the 5-Ghz frequency
band and can transfer data at a maximum speed of 54 Mbit/s.
•802.11g is compatible with existing 802.11b networks, but also enables higher speeds. Its
maximum speed is 54 Mbit/s, but 802.11g operates in the 2.4-Ghz frequency band.
Note: The 54-Mbit/s maximum speed of 802.11g is obtained only when the network contains other 802.11g-based devices.
Users who mix 802.11b devices in that network will see a maximum throughput value of only 11 Mbit/s.
•The 802.1X standard defines the method of encapsulating Extensible Authentication
Protocols (EAPs) over wired or wireless Ethernet networks. This standard does not define any
specific security protocol, but is based on EAP types documented and ratified by the Internet
Engineering Task Force (IETF).
4

What is roaming?
Roaming refers to the ability of a WLAN to switch between wireless access points to maintain a
WLAN connection as a user travels from one location to another. This access point switching, referred
to as roaming, occurs automatically and is normally transparent to the user.
Wireless connections roam from one access point to another when the detected signal strength
weakens. A weak signal in an HP iPAQ triggers the handheld device to search for another signal to
“jump” to. The new signal is chosen from a list of preferred networks configured by the Wi-Fi user
interface in the device operating system.
Two basic roaming techniques are currently available: address transition roaming and location
transition roaming.
Devices using the address transition roaming technique briefly break their network connection when
roaming between (changing) access points. The HP iPAQ immediately renegotiates for a valid
address. The user’s ability to communicate is virtually guaranteed, but sessions open at the time the
network breaks will also disconnect. The address transition roaming technique is best suited to
networks that have access points on different subnetworks with different address ranges. The HP iPAQ
h5500 series supports this type of roaming.
The location transition roaming algorithm enables a handheld device to move seamlessly between
access points without disconnecting from the network. Using this roaming algorithm, a given device
will not change its address and devices will maintain sessions when roaming across access points on
the same subnet. Most shipping Wi-Fi devices support this roaming technique.
However, HP iPAQ handheld devices with zero-configuration-based Microsoft Windows Pocket PC
Operating Systems, allow WLAN connections to disconnect and reconnect when a new access point
is found. HP iPAQ h4100, h4300, rx3000, hx4700, and h5400 series are affected by this anomaly.
HP supported authentication wireless protocols
This section includes the following topics:
Overview
•
LEAP
•
PEAP
•
EAP-TLS
•
•WEP
Overview
HP iPAQ h4100, h4300, h5400, h5500, hx4700, and h6300 series handheld devices currently
support the following wireless authentication protocols:
•Lightweight Extensible Authentication Protocol (LEAP)
•Protected Extensible Authentication Protocol (PEAP)
•Transport Layer Security (TLS)
•Wired Equivalent Privacy (WEP)
5

HP iPAQ supported wireless authentication protocols
HP iPAQ series with either Microsoft Pocket PC 2003 ROM Upgrade or Microsoft Pocket PC 2002
Operating System
Protocol model
h5400
(PPC 2002)
h5400
(PPC 2003) h5500 h4100 h4300 rx3000 hx4700 h6300
WEP 64* √√√√√√√√
WEP 128* √√√√√√√√
LEAP* √√√√√X√√
EAP-TLS* X √√√√√√√
PEAP* X
√√√√√√√
WPA* ** X X √√√√√√
*h5400 with Microsoft Widows Pocket PC 2003 ROM upgrade
**h5500 component of WPA supported with ROM, WLAN firmware, and driver updates
LEAP
Cisco Compatible Extensions (CCXs) are a collection of authentication protocol features that include
some security enhancements. One part of this Cisco collection is LEAP. LEAP is not a true EAP type
protocol, as such LEAP authentication is not supported in networks using WPA/WPA-PSK encryptions;
support for LEAP is found only in Cisco access points and infrastructure. All HP iPAQ handheld
devices that ship with Wi-Fi radios support LEAP. Another aspect of CCX is Cisco Key Integrity
Protocol (CKIP), which is a Cisco proprietary implementation of temporal key support.
A LEAP-based network authenticates user credentials before allowing access to the network; inner and
outer authentications are not required. While this does reduce the overall infrastructure load, there are
some security concerns surrounding this implementation.
For additional information about the LEAP authentication protocol, refer to the Cisco web site:
www.cisco.com .
PEAP
802.1X EAP type PEAP uses digital certificates for network server authentication and passwords for
client authentication. PEAP requires an EAP user name, EAP password, and a Certificate of Authority
(CA). Dynamic encryption keys are also used in this authentication type.
Microsoft, Cisco, and RSA Security created this EAP type to reduce the certificate requirements found
in EAP-TLS. This EAP type uses a root server certificate in setting up the secure tunnel to the
authentication server. This allows user credentials to then be obtained and transmitted to the
authentication server. Unlike EAP-TLS, this protocol will authenticate the user, but not necessarily the
device.
EAP-TLS
802.1X EAP type Transport Layer Security (EAP-TLS) ensures Internet privacy between communicating
applications and their users. When a server and user communicate, TLS prevents a third party from
eavesdropping or tampering with the transmissions. A TLS connection uses an encryption method. TLS
allows the server and user to authenticate each other and to negotiate for an encryption algorithm
and cryptographic keys before data is exchanged.
6

EAP-TLS utilizes a certificate pair for authentication. This EAP type was originally developed by
Microsoft and is used as a core component for the other EAP types listed below as a first line
authentication. This system uses a public/private key infrastructure to setup a secure conduit to
exchange the encryption keys. The exchange is very similar to the exchange used in a secure
web site (HTTPS). The disadvantage to this protocol is the requirement for extensive certificate
management; this EAP type does not authenticate the user as much as it authenticates the device.
WEP
WEP encrypts data immediately before wireless transmissions are sent, and decrypts data it receives.
WEP security is considered the first significant line of defense against casual eavesdroppers. If WEP
uses a secret key, which is considered similar to a password, then the key must be available on all of
the network’s wireless devices.
Temporal Key Integrity Protocol (TKIP) technology improves WEP by using a per-packet key
mechanism, in which the base key is modified for each packet sent over the network. The overall key
length is extended to 256 bits for encryption.
Then and now—HP iPAQ wireless implementation
HP iPAQ handheld devices are designed to increase productivity by giving customers the ability to
continue working, even when their work takes them away from the office. Whether meeting in an
office on the other side of the company, across town at a customer site, at home working late,
whatever the reason, HP produces wireless and mobile devices to help customers expand their
working world.
Today, HP engineering works continuously to provide enhancements, new functionality, and evolving
products that will keep customers on the cutting edge of the still emerging wireless technology.
A key component in enabling the HP wireless vision involves the process of roaming. Roaming is
discussed in more detail in the next section, but it is important to mention here.
HP iPAQ 4000 and 5000 series handheld devices were originally designed to disconnect and
reconnect during roaming between access points. While the design works flawlessly under address
transition roaming, it causes interruption to applications under location transition roaming.
HP engineering has released a solution to the roaming issue, which will soon be available for
download on the HP web site at
www.hp.com . (On the HP homepage, click Support &
Troubleshooting, Handheld Devices, and then iPAQ Pocket PCs; select the series, and then download
the drivers and software).
Note: It is a good idea to periodically check the HP web site for ROM updates and SoftPaq releases. HP engineering is
working on a number of enhancements, updates, and fixes in addition to the roaming issue.
ROM and driver updates
ROM updates often contain information that is more recent than that contained in the original ROM
release or in the most recently updated version of the ROM (for example, one or more ROM updates
could have already been released since the original ROM version). A ROM update can include driver
updates to either enhance or correct driver performance, software updates, and more.
Updates are released in one of two download types: RAM or Execute in Place (XIP). XIP updates are
permanent updates in the ROM.
7

ROM updates are language specific, but might not be intended for all customers. If a ROM update
contains information that is not critical to the user, then the user may download it at a later date, or
not at all.
Use one of the following methods to determine the most recent ROM release on an HP iPAQ
handheld device:
•Perform a soft reset on the device. The ROM version appears on the bottom right-hand corner of the
screen.
•On the Start menu, tap Start > Settings > System tab. Tap the Asset Viewer icon, and then tap the +
sign next to Version. The ROM revision and revision date appear, along with operating system
information.
rx3000 series
This section includes the following topics:
Turning on and off the WLAN
•
Connecting to a network
•
Manually entering new network settings
•
Working with HP supported wireless authentication protocols
•
Searching for networks to access
•
•Managing wireless networks
Network settings
•
•VPN server connections
Turning on and off the WLAN
Perform the following steps to turn on or off the WLAN on the rx3000:
1. From the Today screen, tap the wireless icon ( ), and then tap the Wi-Fi button. When Wi-Fi is
on, the wireless LED (on the top left corner of your HP iPAQ) turns blue and the Wi-Fi button turns
amber. Once you connect to a wireless network, the Wi-Fi button turns green.
Note: Before accessing your wireless network, you must turn on Wi-Fi. When the blue wireless LED is on and the arrows at the
top of the screen show connected, your HP iPAQ is connected to the wireless network.
2. To turn off Wi-Fi, tap the Wi-Fi button again. When Wi-Fi is off, the wireless LED is no longer blue
and the Wi-Fi button turns gray.
Battery saving tip: When you are not using Wi-Fi, turn it off. When Wi-Fi is on, be sure one of the
power-saving modes is selected.
Connecting to a network
Perform the following steps to connect to a WLAN network using the rx3000:
1. If one or more networks are present, the Network Indicator icon ( ) appears in the Navigation
bar. Tap the network you want to connect to, and then tap whether the network connects to the
Internet (does not use proxy settings) or Work (uses proxy settings).
Note: To use iPAQ Mobile Media, you must select Work to use the wireless network.
2. If you are prompted for a network key, enter the key, and tap Connect.
8

Manually entering new network settings
A wireless network can be added either when the network is detected (when the Network Indicator
icon displays in the Navigation bar) or manually by entering setting information.
To manually set up a wireless network connection:
1. Turn on Wi-Fi.
2. Tap the iPAQ Wireless icon.
3. From the iPAQ Wireless screen, tap the Wi-Fi Settings button. The Configure Wireless Networks
screen displays.
4. Review the list of networks, and then tap your network name if it is present. (If one or more
networks are present, the Network Indicator icon appears in the Navigation bar.)
Note: If your network name is not listed, you need to add it to the preferred network lists. If Wi-Fi is turned on, tap the Settings
button then tap Add New from the Configure Wireless Networks list. Enter your network name, then choose to connect to
Work or Internet.
Note: To use iPAQ Mobile Media, you must select Work to use the wireless network. For more information about the iPAQ
Mobile Media features, refer to the Special Features Guide.
5. If network authentication or data encryption is required, then follow the instructions in the
following section, “ .” If network
authentication or data encryption is not required, then tap OK repeatedly until you return to the
Today screen.
Working with HP supported wireless authentication protocols
Working with HP supported wireless authentication protocols
Instructions for configuring an HP iPAQ with a high-security authentication protocol vary between
product series and the selected protocol. Other affecting issues are ROM releases, operating systems,
and protocol-specific requirements, to name a few.
The following instructions are intended as a roadmap to help you get started. Actual implementation
may require additional steps, consultation with ISPs, network administrators, and implementation
direction from third-party software companies such as Cisco Systems. Assistance may also be
obtained from the HP web site (
www.hp.com ) and the Cisco Systems web site ( www.cisco.com ).
Perform the following steps to set up an HP supported authentication protocol on an HP iPAQ rx3000
Mobile Media Companion series handheld device:
6. After the wireless network has been added, then on the Configure Wireless Network screen, tap
the Network Key tab. If in doubt about possible required authentication information, then contact
the system administrator.
7. Select the type of network authentication to be used:
•Open
•Shared
•WPA
•WPA-PSK
8. Select the type of data encryption to be used:
•For open or shared network authentication, only WEP data encryption is available. To enable
WEP data encryption, select WEP from the Data Encryption drop-down list.
•If WPA or WPA-PSK was selected in step 10, then TKIP and WEP are both available data
encryption options. To enable data encryption, select the desired protocol from the Data
Encryption drop-down list.
9

9. If a network key is provided by the network automatically, then tap the The Key is provided for me
automatically checkbox. Otherwise, enter the network key in the Network key box.
10. If IEEE 802.1x is supported by the network environment, then tap the 802.1x tab. On the 802.1x
tab, check the Use IEEE 802.1x network access control checkbox. Select the appropriate EAP type
from the drop-down list. 802.1x provides an increased level of security. If unsure whether the
network environment supports the 802.1x protocol, then contact the network administrator.
11. Tap OK twice to exit the Configure Network Authentication window and Configure wireless
networks window.
12. Tap the Select Networks box on the Connections screen to open the Network Management
window. Under Programs that automatically connect to the Internet should connect using tap the
down arrow and select My Work Network. Tap OK three times to return to the Today screen.
13. Perform a soft reset of the HP iPAQ. When the wireless card associates with an access point, the
Logon Window pop-up box appears. Select the appropriate keyboard and enter the user name
and the password to be used. Leave the domain field blank, and tap the Save Password box.
Searching for networks to access
Networks that you have already configured are preferred networks and can be found in the iPAQ
Wireless screen > Settings > Wireless Networks list box. You can choose whether to connect only to
preferred networks or to have your HP iPAQ search for and connect to any available network
(preferred or not).
To search for networks to access:
•From the iPAQ Wireless screen, tap Settings > Wireless tab.
•In the Networks to access box, tap the type of network you want to connect to (All Available, Only
access points, or Only computer-to-computer).
•To connect only to networks that have already been configured, clear the Automatically connect to
non-preferred networks checkbox.
Note: If you check the Automatically connect to non-preferred networks checkbox, your HP iPAQ detects any new networks
and provides you the opportunity to configure them.
Managing wireless networks
In managing your wireless networks, sometimes it is necessary to change network settings. In the next
sections, learn how to view, edit, and delete available wireless network settings.
Viewing or editing a network
To view or edit an existing or available wireless network:
1. Be sure Wi-Fi is on.
2. Tap the iPAQ Wireless icon.
3. From the iPAQ Wireless screen, tap Settings > Wireless tab.
4. In the Configure Wireless Networks box, tap the desired network name.
5. Edit the existing settings as necessary, and then tap OK to save the changes.
Deleting a network
To delete an existing or available wireless network:
1. Be sure Wi-Fi is on.
2. Tap the iPAQ Wireless icon.
3. From the iPAQ Wireless screen, tap Settings > Wireless tab.
4. In the Configure Wireless Networks box, tap and hold the network you want to delete.
5. Tap Remove Settings.
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Monitoring signal strength and status
To view the signal strength between your HP iPAQ and an access point Wi-Fi connection:
1. Tap the Connectivity icon in the Navigation bar.
2. When the Connectivity box displays, you will be able to view the type of network the HP iPAQ is
connected to (for example, Work or Internet) and an icon displaying the signal strength.
3. To exit the Connectivity box, tap the Hide button.
Note: The signal strength icon will not be displayed if a connection is not present.
Network settings
Use the next few sections to learn how to set up and change network configuration settings so your
HP iPAQ can communicate with other networks.
Locating an IP address
To find the IP address the wireless network is using:
1. Be sure Wi-Fi is powered on.
2. Establish a Wi-Fi connection.
3. Tap the iPAQ Wireless icon.
4. From the iPAQ Wireless screen, tap the Wi-Fi Settings button > Network Adapters tab.
5. Tap the appropriate adapter to modify the settings. The IP address appears in the IP address box.
Changing TCP/IP settings
Note: Most ISPs and private networks now use dynamically assigned IP addresses. You will not need to change TCP/IP
settings unless your ISP or private network does not use dynamically assigned IP addresses. If you are not sure, check with
your network administrator.
To change TCP/IP settings:
1. Contact your ISP or network administrator to determine your IP address, subnet mask, and default
gateway (if needed).
2. Be sure Wi-Fi is powered on.
3. Tap the iPAQ Wireless icon.
4. From the iPAQ Wireless screen, tap Settings > Network Adapters tab.
5. In the My network card connects to list box, tap either The Internet or Work.
Note: If you are connecting to your ISP at home, tap The Internet. If you are connecting to a private network, such as a
corporate network at work, tap Work.
6. In the Tap an adapter to modify settings box, tap HP iPAQ Wi-Fi Adapter.
7. Tap the IP Address tab.
8. Tap Use specific IP address and enter the requested information.
9. Tap OK to save your settings.0.
Changing DNS and WINS settings
Note: Most ISPs and private networks now use dynamically assigned IP addresses. You will not need to change Domain
Name System (DNS) and Windows Internet Naming Service (WINS) settings unless your ISP or private network does not use
dynamically assigned IP addresses. If you are not sure, check with your network administrator.
Servers that require an assigned IP address may also require a way to map computer names to IP
addresses. HP iPAQ rx3000 series devices support two name resolution options:
•DNS
•WINS
11

To change server settings:
1. Contact your ISP or network administrator to determine which name resolution to use, obtain the
specific server address, and determine whether alternate addresses are available.
Note: An alternate address may enable you to connect when the primary server is unavailable.
2. Be sure the Wi-Fi is powered on.
3. Tap the iPAQ Wireless icon.
4. From the iPAQ Wireless screen, tap Settings > Network Adapters tab.
5. In the My network card connects to list box, tap either The Internet or Work.
Note: If you are connecting to your ISP at home, tap The Internet. If you are connecting to a private network such as a
corporate network at work, you should tap Work.
6. In the Tap an adapter to modify settings box, tap HP iPAQ Wi-Fi Adapter.
7. Tap the Name Servers tab and enter the requested information.
8. Tap OK to save your settings.
Changing ISP settings
If you are connected to your ISP or private network during synchronization, your HP iPAQ should
download proper proxy settings from your computer. If these settings are not on your computer or
need to be changed, you will need to set them up manually. To set up proxy server settings:
1. Contact your ISP or network administrator for the proxy server name, server type, port, type of
Socks protocol used, and your user name and password.
2. Be sure Wi-Fi is powered on.
3. Tap the Connectivity icon in the Navigation bar, and then Settings > Tasks tab.
4. Under My Work Network, tap Set up my proxy server > Proxy Settings tab.
5. Tap the This network connects to the Internet and This network uses a proxy server to connect to
the Internet checkboxes.
6. In the Proxy server box, enter the proxy server name.
7. If you need to change port number or proxy server type settings, tap the Advanced button and
change the desired settings.
8. Tap OK.
VPN server connections
Creating a VPN connection
A VPN connection enables you to securely connect to servers, such as a corporate network, via the
Internet. To set up a VPN server connection:
1. Contact your network administrator for your user name, password, domain name, TCP/IP
settings, and host name or IP address of the VPN server.
2. Tap the Connectivity icon in the Navigation bar, then tap Settings > Tasks tab on the Connections
screen.
3. Under My Work Network, tap Add a new VPN server connection.
4. Follow the instructions on the Make New Connection screen.
Changing a VPN connection
To change/edit a VPN server connection:
1. Tap the Connectivity icon in the Navigation bar, and then Settings > Tasks tab on the Connections
screen.
2. Under My Work Network, tap Manage existing connections > VPN tab.
12

3. Tap the VPN connection you want to change and then tap Edit, or tap New to add a new VPN
connection.
4. Follow the instructions on the screen to complete the changes to your VPN server connections.
Starting a VPN connection
To start a connection through a VPN server:
1. Be sure Wi-Fi is powered on.
2. Select the VPN network by tapping the Connectivity icon located in the Navigation bar.
Your HP iPAQ will automatically begin connecting to the VPN.
h4100 and h4300 series
This section includes the following topics:
Turning on and off the WLAN
•
Connecting to a network
•
•Manually entering new network settings
•Working with HP supported wireless authentication protocols
Searching for networks to access
•
Managing wireless networks
•
Network settings
•
•VPN server connections
Turning on and off the WLAN
Perform the following steps to set up a WLAN connection on an HP iPAQ Pocket PC h4100 or h4300
series handheld device:
1. On the Today screen, tap the Connectivity icon ( or ) in the Navigation bar at the top of the
device or tap Start and then tap iPAQ Wireless.
2. If you tapped the Connectivity icon in the Navigation bar, then tap Turn Wireless On or Turn off
flight mode when the Connectivity box appears. Or, tap Start, iPAQ Wireless, and then tap the
WLAN icon; the iPAQ Wireless screen appears with the message, Tap a button to turn an
individual wireless feature ON/OFF. The WLAN icon displays in orange (the “off” color); tap the
WLAN icon to turn on the WLAN. The icon changes to green (the “on” color) and the WLAN
indicator light flashes green.
Note: Even though the WLAN indicator flashes green (on), it does not necessarily mean a connection has been established.
Battery saving tip: Turn the WLAN off when it is not being used. When the WLAN is on, make sure
one of the WLAN power saving modes is enabled. (Tap Start > Settings > System tab. On the Settings
screen, tap the Power icon, the Control tab, and then tap Auto for the WLAN Power save mode).
Note: The power save modes are not always supported by all access points and networks. If a connection cannot be made to
a particular wireless network, then try turning off the WLAN Power save mode.
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Connecting to a network
Perform the following steps to connect to a WLAN network:
1. If at least one network is present on the HP iPAQ, then the Network Indicator icon ( ) will appear
in the Navigation bar. Tap the icon; when the Multiple Networks Detected pop-up box appears,
tap the desired network.
Figure 2. The network indicator pop-up box
2. In the same pop-up box, under This network connects me to, tap The Internet (if the network
connects to the Internet without using proxy settings) or Work (if the network uses proxy settings to
connect). If doubt exists about whether the network uses proxy settings, then contact the system
administrator.
3. If the display prompts for a Network key (WEP), then enter the key and tap Connect. (If unsure
about the network key, then contact the network administrator.)
Manually entering new network settings
A wireless network can be added either when the network is detected (the Network Indicator icon is
showing in the Navigation bar) or manually by entering setting information. To manually add a
wireless network, perform the following steps:
1. Turn on the WLAN.
2. Tap the Connectivity icon ( or ) at the top, tap Settings > Advanced tab, and then tap
Network Card.
3. On the Configure Wireless Networks screen, tap the Wireless tab at the bottom.
4. Still on the Configure Wireless Networks screen, in the Wireless networks box, tap Add New
Settings.
5. Tap the General tab at the bottom; in the Network name box, type the network name (SSID).
Note: If a network was detected in step 2, then the SSID is automatically entered and cannot be changed.
6. In the Connects to box, tap to select either The Internet (no proxy server is used), or Work (a
proxy server is used).
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7. If the network is an ad-hoc connection, then tap the This is a device-to-computer (ad-hoc)
connection box.
8. If network authentication or data encryption is required, then follow the instructions in the
following section, “ .” If network
authentication or data encryption is not required, then tap OK repeatedly until you return to the
Today screen.
Working with HP supported wireless authentication protocols
Working with HP supported wireless authentication protocols
Instructions for configuring an HP iPAQ with a high-security authentication protocol vary between
product series and the selected protocol. Other affecting issues are ROM releases, operating systems,
and protocol-specific requirements, to name a few.
The following instructions are intended as a roadmap to help you get started. Actual implementation
may require additional steps, consultation with ISPs, network administrators, and implementation
direction from third-party software companies such as Cisco Systems. Assistance may also be
obtained from the HP web site (
www.hp.com ) and the Cisco Systems web site ( www.cisco.com ).
The procedure for setting up an HP supported authentication protocol on an HP iPAQ Pocket PC
h4100 or h4300 series handheld device varies depending on the ROM version on the device.
Note: HP iPAQ Pocket PC h4100 or h4300 series devices are not CCX compliant and Cisco Aironet Extension is not
supported. The following instructions are for using HP iPAQ Pocket PC h4100 or h4300 series devices in a CISCO LEAP
environment.
ROM version 1.10
Perform the following steps to begin setting up an HP supported authentication protocol on an
HP iPAQ Pocket PC h4100 or h4300 series handheld device with ROM version 1.10:
1. After the wireless network has been added, then on the Configure Wireless Network screen, tap
the Network Key tab. If in doubt about possible required authentication information, then contact
the system administrator.
2. Select the type of network authentication to be used:
•Open
•Shared
•WPA
•WPA-PSK
3. Select the type of data encryption to be used:
•For open or shared network authentication, only WEP data encryption is available. To enable
WEP data encryption, select WEP from the Data Encryption drop-down list.
•If WPA or WPA-PSK was selected in step 10, then TKIP and WEP are both available data
encryption options. To enable data encryption, select the desired protocol from the Data
Encryption drop-down list.
4. If a network key is provided by the network automatically, then tap the The Key is provided for me
automatically checkbox. Otherwise, enter the network key in the Network key box.
5. If IEEE 802.1x is supported by the network environment, then tap the 802.1x tab. On the 802.1x
tab, check the Use IEEE 802.1x network access control checkbox. Select the appropriate EAP type
from the drop-down list. 802.1x provides an increased level of security. If unsure whether the
network environment supports the 802.1x protocol, then contact the network administrator.
6. Tap OK twice to exit the Configure Network Authentication window and Configure wireless
networks window.
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7. Tap the Select Networks box to open the Network Management window. Under Programs that
automatically connect to the Internet should connect using tap the down arrow and select My
Work Network. Tap OK three times to return to the Today screen.
8. Perform a soft reset of the HP iPAQ. When the wireless card associates with an access point, the
Logon Window pop-up box appears. Select the appropriate keyboard and enter the user name
and the password to be used. Leave the domain field blank, and tap the Save Password box.
ROM version 1.00
Perform the following steps to begin setting up an HP supported authentication protocol on an
HP iPAQ Pocket PC h4100 or h4300 series handheld device with ROM version 1.00:
1. After the wireless network has been added, then on the Configure Wireless Network screen, tap
the Authentication tab.
2. To use data encryption, tap the Data encryption (WEP Enabled) checkbox. If in doubt about
possible required authentication information, then contact the system administrator.
3. To use shared key authentication, tap the Network Authentication (Shared mode) checkbox.
4. If a network key is provided by the network automatically, then tap the The Key is provided for me
automatically checkbox. Otherwise, enter the network key in the Network key box.
5. If IEEE 802.1x is supported by the network environment, then tap the Enable network access using
IEEE 802.1x checkbox, and then select the appropriate authentication protocol (TLS, PEAP) from
the drop-down list. 802.1x provides an increased level of security. If unsure whether the network
environment supports the 802.1x protocol, then contact the network administrator.
6. Tap OK twice to exit the Configure Network Authentication window and Configure wireless
networks window.
7. Tap the Select Networks box to open the Network Management window. Under Programs that
automatically connect to the Internet should connect using tap the down arrow and select My
Work Network. Tap OK three times to return to the Today screen.
8. Perform a soft reset of the HP iPAQ. When the wireless card associates with an access point, the
Logon Window pop-up box appears. Select the appropriate keyboard and enter the user name
and the password to be used. Leave the domain field blank, and tap the Save Password box.
Searching for networks to access
Networks that have already been configured (preferred networks) are listed in the Wireless Networks
box on the Configure Wireless Networks screen. You can choose to connect only to preferred
networks or have the HP iPAQ search for and connect to any available network.
Perform the following steps to search for available networks:
1. Tap the Connectivity icon in the Navigation bar and then tap Settings (or, from the Today screen,
tap Start > Settings > Connections tab, and the Connections icon). Tap the Advanced tab,
Network Card, and the Wireless tab.
2. In the Networks to access box, tap the type of network desired (All Available, Only access points,
or Only computer-to-computer).
3. To restrict the search to networks that have already been configured, uncheck the Automatically
connect to non-preferred networks checkbox.
Note: If the Automatically connect to non-preferred networks checkbox is checked, then the HP iPAQ will detect any new
networks and provide the opportunity to configure them.
4. Tap OK repeatedly until you return to the Today screen.
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Managing wireless networks
Viewing or editing a network
To view or edit an existing or available wireless network, perform the following steps:
1. Turn on the WLAN.
2. Tap the Connectivity icon in the Navigation bar, tap Settings > Advanced tab > Network Card,
and then select the Wireless tab. In the Wireless networks box, tap name of the desired network
to review or edit. Or on the Start screen, tap Settings > Connections tab > Connections icon >
Advanced > Network Card > Wireless tab. Tap the network desired to review or edit.
3. If edits are made to the existing settings, then tap OK to save the new settings.
Deleting a network
To delete a wireless network, perform the following steps:
1. Turn on the WLAN.
2. Tap the Connectivity icon in the Navigation bar.
3. In the Connectivity pop-up box, tap Settings, the Advanced tab, Network Card, and then the
Wireless tab.
4. In the Wireless networks box tap the name of the desired network to delete, and hold down the
stylus for a few seconds until the Connect/Remove Settings drop-down box appears. Tap Remove
Settings. Or on the Start menu tap Settings, the Connections tab, the Connections icon, the
Advanced tab, and then Network Card. Tap the Wireless tab, highlight the desired connection to
delete, and hold the stylus down a few seconds until the drop-down box appears.
5. Tap Remove Settings.
Monitoring signal strength and status
Perform the following steps to view the signal strength between the HP iPAQ Pocket PC h4100 or
h4300 series handheld device and the access point WLAN connection:
Note: The signal strength icon will only display when a connection is present.
1. Tap the Connectivity icon ( or ) in the Navigation bar. The Connectivity box displays the type
of network the HP iPAQ is connected to (Work or Internet). Displayed next to the network type
(either Internet or Work) is the field Wireless Card, followed by vertical green bars. Four bars
indicate the strongest signal strength.
Figure 3. The WLAN signal strength indicator
2. To make changes to the connection, tap Settings.
3. To exit the Connectivity box, tap the Hide button.
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Network settings
Locating an IP address
Perform the following steps to identify the IP address of a wireless network on an HP iPAQ Pocket PC
h4100 or h4300 series handheld device:
1. Turn on the WLAN.
2. Establish a WLAN connection.
3. Tap the Connectivity icon > Settings > Advanced tab > Network Card, and then the Network
Adapters tab.
4. Tap the appropriate adapter in the Tap an adapter to modify settings box.
5. When the iPAQ WLAN Wireless Adapter screen appears, tap Use server-assigned IP address. The
IP address displays in the IP address box.
Figure 4. The IP address display screen
Changing TCP/IP settings
Note: Most ISPs and private networks use dynamically assigned IP addresses. Unless the ISP or private network does not use
dynamically assigned IP addresses, the TCP/IP settings require no change. If unsure about TCP/IP settings using dynamically
assigned IP addresses, then contact the network administrator.
Perform the following steps to change the TCP/IP settings on an HP iPAQ Pocket PC h4100 or h4300
series handheld device:
1. If the IP address, subnet mask, and default gateway are not known, then contact the system
administrator.
2. Turn on the WLAN.
3. Tap the Connectivity icon > Settings > Advanced tab> Network Card. On the Configure Wireless
Networks screen, tap the Network Adapters tab. Or, on the Today screen, tap Start > Settings >
Connections tab, and then the Connections icon; tap the Advanced tab, Network Card, and then
the Network Adapters tab.
4. On the Configure Network Adapters screen, in the My network card connects to drop-down box,
tap either The Internet (the network uses no proxy server) or Work (network uses a proxy server).
Note: If connecting to the ISP at home, then tap The Internet. If connecting to a private network such as a corporate network,
then tap Work.
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5. In the Tap an adapter to modify settings box, tap iPAQ WLAN Wireless Adapter.
6. Tap the IP Address tab.
7. Tap Use specific IP address, and then enter the appropriate information.
8. Tap OK to save the settings.
Changing DNS and WINS settings
Servers that require an assigned IP address may also require a way to map computer names to IP
addresses. The HP iPAQ Pocket PC h4100 and h4300 series handheld devices support two name
resolution options:
•DNS
•WINS
Perform the following steps to change the server settings on HP iPAQ Pocket PC h4100 and h4300
series handheld devices:
1. Contact the ISP or network administrator to:
•Determine the correct name resolution.
•Obtain the specific server IP address.
•Determine if alternate addresses are available.
Note: An alternate address may be enabled to establish a connection when the primary server is unavailable.
2. Turn on the WLAN.
3. Tap the Connectivity icon > Settings > Advanced tab > Network Card > Network Adapters tab.
4. In the My network card connects to drop-down box, tap either The Internet (no proxy server is
used) or Work (proxy server is used).
Note: If connecting to the ISP at home, then tap The Internet. If connecting to a private network such as a corporate network
at work, then tap Work.
5. In the Tap an adapter to modify settings box, tap iPAQ WLAN Wireless Adapter.
6. Tap the Name Servers tab, and enter the appropriate information.
7. Tap OK to save the new settings.
Configuring ISP settings
To add, edit, or delete the ISP settings on an HP iPAQ h4100 or h4300 series handheld device,
perform the following steps:
To add a new modem connection:
1. Tap Start > Settings > Connections tab > the Connections icon > Advanced tab.
2. In the Connections screen, tap Select Networks. Networks are groups of settings used by
programs to automatically connect to an ISP or private network.
3. On the Network Management screen, select My Work Network from one of the drop-down lists
and then tap the New box beneath the connection.
4. On the General tab, enter a name for the settings.
5. Tap the Modem tab
6. Tap New.
7. On the Make a New Connection screen, enter a name for the connection in the Enter a name for
the connection box.
8. Select the desired modem in the Select a modem drop-down box.
9. Tap Next.
10. On the My Connection screen, enter the appropriate country code (1for the U.S.), area code,
and telephone number to be dialed for the connection; tap Next.
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11. Type the desired user name and password for the connection.
12. Type the domain, if a domain was provided by the ISP or network administrator.
13. Tap Finish.
To change an existing connection:
1. Tap the Connectivity icon, and then tap Settings.
2. On the Connections screen, tap Manage existing connections.
3. To change the connection name, tap Edit, and type the new name.
To delete an existing connection:
1. Tap the Connectivity icon, and then tap Settings.
2. On the Connections screen, tap Manage existing connections.
3. Locate the connection in the Name box and tap the name, holding the stylus in place for a few
seconds until the Delete/Connect box appears. Tap Delete to delete the connection.
To establish a WLAN connection using the modem connection just added or changed:
1. Tap the Connectivity icon, and then tap Settings.
2. On the Connections screen, tap Manage existing connections.
3. Locate the connection in the Name box and tap the name, holding the stylus in place for a few
seconds until a Delete/Connect box appears. Tap Connect to complete the connection.
VPN server connections
Creating a VPN connection
A VPN connection provides a secure connection to servers, such as a corporate network, via the
Internet. If the name, password, domain name, TCP/IP settings, and host name or IP address of the
VPN server are not known, then contact the network administrator. Perform the following steps to set
up a VPN server connection:
Note: At this point, you may use the New Connection wizard to set up a VPN connection, or continue with the steps below.
The New Connection wizard provides online Help and is available at any time in the VPN server connection setup by tapping
the keyboard question mark (?).
1. Turn on the WLAN.
2. On the Today screen, tap Start > Settings > Connections tab > Connections > Tasks tab.
3. Under My Work Network, tap Add a new VPN server connection.
4. On the Make New Connection screen, enter a name for the connection in the Name box. Enter
the appropriate information provided by the network administrator in the Host name/IP box.
5. Tap the appropriate VPN type received from the network administrator and then tap Next.
6. On the My VPN screen, tap either A certificate on this device or A pre-shared key. If you tapped
A pre-shared key, enter the key number in the box.
7. On the My VPN screen, enter a user name, password, and domain provided by the network
administrator.
8. Tap Finish.
9. Follow the instructions in the New Connection wizard.
Note: For online Help for any screen in the New Connection wizard or while changing settings, tap the question mark (?).
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