HP 11 Manual

HP Pavilion 11 Notebook PC
HP Pavilion TouchSmart 11 Notebook
PC
HP 215 G1 Notebook PC
Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Microsoft and Windows are U.S.
registered trademarks of the Microsoft
group of companies. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for http://www.microsoft.com details.
This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7 software
and take full advantage of Windows 7
functionality. See
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
First Edition: November 2013
Document Part Number: 742265-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 6
Display .................................................................................................................................................. 6
Buttons and speakers ........................................................................................................................... 7
Keys ..................................................................................................................................................... 8
Lights .................................................................................................................................................... 9
TouchPad ........................................................................................................................................... 10
Left side .............................................................................................................................................. 11
Right side ........................................................................................................................................... 12
Bottom ................................................................................................................................................ 13
Labels ................................................................................................................................................. 13
3 Illustrated parts catalog ............................................................................................................................... 15
Computer major components ............................................................................................................. 15
Display assembly subcomponents ..................................................................................................... 19
Mass storage devices ......................................................................................................................... 20
Miscellaneous parts ............................................................................................................................ 21
Sequential part number listing ............................................................................................................ 21
4 Removal and replacement procedures preliminary requirements ........................................................... 27
Tools required .................................................................................................................................... 27
Service considerations ....................................................................................................................... 27
Plastic parts ....................................................................................................................... 27
Cables and connectors ...................................................................................................... 28
Drive handling .................................................................................................................... 28
Grounding guidelines ......................................................................................................................... 29
Electrostatic discharge damage ......................................................................................... 29
Packaging and transporting guidelines ............................................................. 30
Workstation guidelines ..................................................................... 30
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 32
Component replacement procedures ................................................................................................. 32
Battery ............................................................................................................................... 33
Service door ....................................................................................................................... 34
Hard drive .......................................................................................................................... 35
vii

WLAN module .................................................................................................................... 37
Memory module ................................................................................................................. 39
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 40
Component replacement procedures ................................................................................................. 40
RTC battery ....................................................................................................................... 40
Display panel ..................................................................................................................... 42
Display assembly ............................................................................................................... 46
Display assembly subcomponents .................................................................................... 49
Power connector cable ...................................................................................................... 52
Bottom cover ...................................................................................................................... 54
Power button board ........................................................................................................... 56
TouchPad button board ..................................................................................................... 58
Media card reader board ................................................................................................... 60
Fan ..................................................................................................................................... 61
Monitor connector board .................................................................................................... 62
System board ..................................................................................................................... 63
Heat sink ............................................................................................................................ 65
Speakers ............................................................................................................................ 67
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 69
Starting Setup Utility (BIOS) ............................................................................................................... 69
Updating the BIOS ............................................................................................................................. 69
Determining the BIOS version ........................................................................................... 69
Downloading a BIOS update ............................................................................................. 70
Downloading a Windows 8.1 BIOS update ....................................................... 70
Downloading a Windows 7 BIOS update .......................................................... 71
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 72
8 Specifications ................................................................................................................................................ 73
Computer specifications ..................................................................................................................... 73
Hard drive specifications .................................................................................................................... 73
9 Windows 7 – Backing up, restoring, and recovering ................................................................................ 75
Creating backups ............................................................................................................................... 75
Creating recovery media to recover the original system .................................................... 75
What you need to know ..................................................................................... 75
Creating the recovery media ............................................................ 76
Creating system restore points .......................................................................................... 76
viii

What you need to know ..................................................................................... 76
Creating a system restore point ........................................................................ 76
Backing up system and personal information .................................................................... 76
Tips for a successful backup ............................................................................. 77
What you need to know ..................................................................................... 77
Creating a backup using Windows Backup and Restore .................................. 77
Restore and recovery ......................................................................................................................... 78
Restoring to a previous system restore point .................................................................... 78
Restoring specific files ....................................................................................................... 78
Restoring specific files using Windows Backup and Restore ............................ 78
Recovering the original system using HP Recovery Manager ........................................... 78
What you need to know ..................................................................................... 78
Recovering using HP Recovery partition (select models only) ......................... 79
Recovering using the recovery media ............................................................... 79
Changing the computer boot order ................................................... 80
10 Windows 8.1 – Backing up, restoring, and recovering ........................................................................... 81
Creating recovery media and backups ............................................................................................... 81
Creating HP Recovery media ............................................................................................ 81
Restore and recovery ......................................................................................................................... 82
Recovering using HP Recovery Manager .......................................................................... 83
What you need to know ..................................................................................... 83
Using the HP Recovery partition ....................................................................... 83
Using HP Recovery media to recover ............................................................... 84
Changing the computer boot order ................................................................... 84
Removing the HP Recovery partition ................................................................................. 84
11 Power cord set requirements .................................................................................................................... 86
Requirements for all countries ............................................................................................................ 86
Requirements for specific countries and regions ............................................................................... 87
12 Recycling ..................................................................................................................................................... 89
Index ................................................................................................................................................................... 90
ix

x

1 Product description
Category Description HP Pavilion
TouchSmart 11
Notebook PC/ HP
Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Product Name HP Pavilion
TouchSmart 11
Notebook PC
HP Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Processor ●AMD
®
A6-1450 1.4 GHz (turbo)/1.0 GHz processor
(2.0 MB L2 cache, DDR3L, 1066 MHz, quad core, 8
W, with dynamic configurable TDP 15 W)
●AMD A4-1250 1.0 GHz processor (1.0 MB L2
cache, DDR3L, 1333 MHz, dual core, 8 W)
√√
Chipset AMD system on chip (SoC) fusion controller hub (FCH)
integrated in accelerated processing unit (APU)
√√
Graphics Internal graphics:
●AMD Radeon™ HD 8250 Graphics on computer
models equipped with an AMD A6-1450 processor
●AMD Radeon HD 8210 Graphics on computer
models equipped with an AMD A4-1250 processor
Support for DX11, HD decode, and HDMI
√√
Panel ●11.6 in (29.5 cm) (1366×768), high-definition (HD),
white light emitting diode (WLED), AntiGlare,
TouchSmart touchscreen with MultiTouch enabled;
16:9 standard viewing angle; typical brightness: 200
cd/m
2
(nits); flat (3.6 mm), for computer models with
Windows 8.1
Supports low-voltage differential signaling (LVDS)
√√
●11.6 in (29.5 cm) (1366×768), HD, WLED,
AntiGlare; 16:9 standard viewing angle; typical
brightness: 200 cd/m
2
(nits), non-touchscreen, flat
(3.6 mm), for computer models with Windows 7
√
1

Category Description HP Pavilion
TouchSmart 11
Notebook PC/ HP
Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Memory One customer-accessible/upgradable memory module
slot
Supports:
●1333 MHz at 1.35 V single channel (DDR3L, 1600
MHz downgrade to 1333 MHz) for use with
A4-1250 processors
●1066 MHz at 1.35 V single channel (DDR3L, 1600
MHz downgrade to 1066 MHz) for use with
A6-1450 processors
Support for up to 8192 MB of system RAM in the
following configurations:
●8192 MB × 1
●4096 MB × 1
√√
Hard drive Support for 6.35 cm (2.5 in) hard drives in 7.0 mm (.28
in) thickness
Support for Serial ATA
Support for HP 3D hard drive protection
Support for the following hard drives:
●500 GB, 5400 rpm
●320 GB, 5400 rpm
√√
Optical drive Support for external DVD±RW Double-Layer with
SuperMulti Drive
√
Audio and video Integrated HP TrueVision webcamera: HD (1280×720 by
30 frames per second), fixed (no tilt), with activity light
Single digital microphone with appropriate echo-
cancellation and noise-suppression software
dts Sound+ (uses Realtek ALC3227-GR audio codec)
Two speakers
√√
Ethernet Integrated 10/100 network interface card (NIC) √√
2 Chapter 1 Product description

Category Description HP Pavilion
TouchSmart 11
Notebook PC/ HP
Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Wireless Integrated wireless local area network (WLAN) options
by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Broadcom BCM943228HMB 802.11 a/b/g/n 2x2
WiFi + Bluetooth
®
4.0 Combo Adapter
●Qualcomm Atheros AR9485 802.11 b/g/n 1x1
WiFi Adapter (select models only)
●Ralink RT3290LE 802.11 b/g/n 1×1 WiFi +
Bluetooth 4.0 Combo Adapter
●Realtek RTL8188EE 802.11 b/g/n 1×1
WiFi Adapter
√√
Compatible with Miracast-certified devices (for Windows
8.1)
√√
External media
cards
HP multiformat Micro Digital Media Reader Slot with
push-push technology. Reads data from and writes data
to digital memory cards. Supports the following:
●Secure Digital (SD)
●Secure Digital High Capacity (SDHC) Memory Card
●Secure Digital eXtended Capacity (SDXC) Memory
Card
√√
Ports ●AC adapter: HP Smart pin plug (4.5 mm barrel)
●Audio: one combo audio-out (headphone)/audio in
(microphone) jack, supports jack auto-detection
●HDMI: version 1.4, supporting up to 1080p,
1920×1080 at 60 Hz
●RJ45/Ethernet
●USB: Two USB 3.0 ports, one USB 2.0 port
●Video: VGA (Dsub 15-pin) supporting 1920×1200
external resolution at 60 Hz, hot plug/unplug and
auto-detection for correct output to wide-aspect
versus standard aspect video
√√
3

Category Description HP Pavilion
TouchSmart 11
Notebook PC/ HP
Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Keyboard/
pointing devices
91%-size, textured, island-style keyboard (no numerical
keypad)
Touchpad requirements:
●2013 Touchpad
●Taps enabled as default
●PS/2 interface support
●Multi Gestures, with ability to turn on and off
◦2-finger scroll
◦Pinch/zoom
◦Edge swipe
●Support for Windows 8.1 Modern TouchPad
Gestures (not supported on Windows 7)
√√
Power
requirements
Support for a 3 cell, 36 Wh, 3.20 Ah, Li-ion battery
Support for the following AC adapters:
●65 W HP Smart AC adapter (non-PFC, 4.5 mm)
√√
●45 W HP Smart AC adapter (non-PFC, 4.5 mm)
●65 W HP Smart AC adapter (MSH, non-PFC, 4.5
mm)
√
Security Support for security cable lock √√
Operating system Preinstalled:
●Windows 8.1 Small Screen Touch
√√
●Windows 8.1 Professional 64 (for TouchSmart
models only)
●Windows 7 Professional with Windows 8.1 product
activation key (for non-touchscreen models only)
●Windows 7 Home Premium (for non-touchscreen
models only)
●Windows 7 Professional 64 (for non-touchscreen
models only)
√
4 Chapter 1 Product description

Category Description HP Pavilion
TouchSmart 11
Notebook PC/ HP
Pavilion 11
Notebook PC
HP 215 G1
Notebook PC
Operating system Web-only support:
●Windows 8.1 Professional 64
●Windows 8.1 Enterprise 64
●Windows 8.1 Multi-Language 64
●Windows 8.1 Emerging Markets 64
●Windows 8.1 Chinese Markets 64
√
Serviceability End user replaceable parts:
●AC adapter
●Battery (system)
●Hard drive
●Memory
●WLAN module
√√
5

2 External component identification
Display
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with
wireless local area networks (WLANs).
NOTE: To set up a WLAN and connect to the Internet,
you need a broadband modem (either DSL or cable,
purchased separately), high-speed Internet service
purchased from an Internet service provider, and a
wireless router (purchased separately).
(3) Webcamera light On: The webcamera is in use.
(4) Webcamera Records video, captures still photographs, and provides
access to video conferences and online chat by means
of streaming video.
(5) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
6 Chapter 2 External component identification

Buttons and speakers
Item Component Description
(1) Power button ●When the computer is off, press the button to turn
on the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information. If the
computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press
and hold the power button down for at least 5 seconds to
turn off the computer.
(2) Speakers (2) Produce sound.
Buttons and speakers 7

Keys
Item Component Description
(1) esc key Reveals system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with the esc key.
(3) Windows key ●Windows 8–Returns you to the Start screen from an
open app or the Windows desktop.
NOTE: Pressing the Windows key again will
return you to the previous screen.
●Windows 7–Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
8 Chapter 2 External component identification

Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.
●Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to
all capital letters.
(3) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(4) Wireless light On: An integrated wireless device, such as a WLAN
device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber
when all wireless devices are off.
Lights 9

TouchPad
Item Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates
items on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification