HP 15-bs0 Series User manual

User Guide

© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2017
Document Part Number: 925118-001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v

vi Processor conguration setting (select products only)

Table of contents
1 Starting right ................................................................................................................................................ 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Connecting to a network .............................................................................................................................. 15
Connecting to a wireless network ....................................................................................................................... 15
Using the wireless controls ............................................................................................................... 15
Airplane mode key .......................................................................................................... 15
Operating system controls ............................................................................................. 15
Connecting to a WLAN ....................................................................................................................... 16
Using HP Mobile Broadband (select products only) .......................................................................... 16
Using GPS (select products only) ...................................................................................................... 17
Using Bluetooth wireless devices (select products only) ................................................................. 17
Connecting Bluetooth devices ........................................................................................ 17
Connecting to a wired network—LAN (select products only) ............................................................................. 17
Connecting to your mobile device (select products only) ................................................................................... 18
4 Enjoying entertainment features .................................................................................................................. 20
Using the camera ................................................................................................................................................. 20
Using audio .......................................................................................................................................................... 20
Connecting speakers ......................................................................................................................... 20
vii

Connecting headphones .................................................................................................................... 20
Connecting headsets ......................................................................................................................... 21
Using sound settings ......................................................................................................................... 21
Using video .......................................................................................................................................................... 21
Connecting video devices using an HDMI cable (select products only) ............................................ 21
Setting up HDMI audio .................................................................................................... 22
5 Navigating the screen .................................................................................................................................. 23
Using TouchPad and touch screen gestures ........................................................................................................ 23
Tap ..................................................................................................................................................... 23
Two-nger pinch zoom ..................................................................................................................... 24
Two-nger slide (TouchPad only) ..................................................................................................... 24
Two-nger tap (TouchPad only) ........................................................................................................ 24
Four-nger tap (TouchPad only) ....................................................................................................... 25
Three-nger swipe (TouchPad only) ................................................................................................. 25
One-nger slide (touch screen only) ................................................................................................. 25
Using the keyboard and optional mouse ............................................................................................................. 26
6 Managing power .......................................................................................................................................... 27
Using Sleep and Hibernation ............................................................................................................................... 27
Initiating and exiting Sleep ............................................................................................................... 27
Initiating and exiting Hibernation (select products only) ................................................................. 28
Shutting down (turning o) the computer .......................................................................................................... 28
Using the Power icon and Power Options ............................................................................................................ 29
Running on battery power ................................................................................................................................... 29
Using HP Fast Charge (select products only) .................................................................................... 29
Displaying battery charge ................................................................................................................. 30
Finding battery information in HP Support Assistant (select products only) .................................. 30
Conserving battery power ................................................................................................................. 30
Identifying low battery levels ........................................................................................................... 30
Resolving a low battery level ............................................................................................................ 31
Resolving a low battery level when external power is available ................................... 31
Resolving a low battery level when no power source is available ................................. 31
Resolving a low battery level when the computer cannot exit Hibernation .................. 31
Factory-sealed battery ...................................................................................................................... 31
Running on external power ................................................................................................................................. 31
7 Maintaining your computer .......................................................................................................................... 33
Improving performance ....................................................................................................................................... 33
Using Disk Defragmenter .................................................................................................................. 33
viii

Using Disk Cleanup ............................................................................................................................ 33
Using HP 3D DriveGuard (select products only) ................................................................................ 33
Identifying HP 3D DriveGuard status .............................................................................. 34
Updating programs and drivers .......................................................................................................................... 34
Cleaning your computer ...................................................................................................................................... 34
Cleaning procedures .......................................................................................................................... 34
Cleaning the display ........................................................................................................ 35
Cleaning the sides or cover ............................................................................................. 35
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 35
Traveling with or shipping your computer .......................................................................................................... 35
8 Securing your computer and information ....................................................................................................... 37
Using passwords .................................................................................................................................................. 37
Setting Windows passwords ............................................................................................................. 37
Setting Setup Utility (BIOS) passwords ............................................................................................. 38
Using Windows Hello (select products only) ....................................................................................................... 38
Using Internet security software ......................................................................................................................... 39
Using antivirus software ................................................................................................................... 39
Using rewall software ..................................................................................................................... 39
Installing software updates ................................................................................................................................. 39
Using HP Touchpoint Manager (select products only) ........................................................................................ 40
Securing your wireless network .......................................................................................................................... 40
Backing up your software applications and information .................................................................................... 40
Using an optional security cable (select products only) ..................................................................................... 40
9 Using Setup Utility (BIOS) ............................................................................................................................. 41
Starting Setup Utility (BIOS) ................................................................................................................................ 41
Updating Setup Utility (BIOS) .............................................................................................................................. 41
Determining the BIOS version ........................................................................................................... 41
Downloading a BIOS update .............................................................................................................. 42
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 43
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 43
11 Backing up, restoring, and recovering .......................................................................................................... 45
Creating recovery media and backups ................................................................................................................ 45
Creating HP Recovery media (select products only) ......................................................................... 45
Using Windows tools ........................................................................................................................................... 46
Restore and recovery ........................................................................................................................................... 47
Recovering using HP Recovery Manager ........................................................................................... 47
ix

What you need to know before you get started ............................................................. 47
Using the HP Recovery partition (select products only) ................................................. 48
Using HP Recovery media to recover .............................................................................. 48
Changing the computer boot order ................................................................................ 49
Removing the HP Recovery partition (select products only) ......................................... 50
12 Specications ............................................................................................................................................ 51
Input power .......................................................................................................................................................... 51
Operating environment ....................................................................................................................................... 52
13 Electrostatic Discharge .............................................................................................................................. 53
14 Accessibility .............................................................................................................................................. 54
Supported assistive technologies ....................................................................................................................... 54
Contacting support .............................................................................................................................................. 54
Index ............................................................................................................................................................. 55
x

1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
nd additional HP resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 45.
●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 15.
●Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 20.
●Update or purchase antivirus software. See Using antivirus software on page 39.
Best practices 1

More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support.
●Online chat with an HP technician
●Support telephone numbers
●HP service center locations
Safety & Comfort Guide
To access this guide:
▲Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
▲Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP
Documentation.
●Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
●Specic warranty information about this computer
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Starting right

2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3

Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For information about HP 3D DriveGuard, see Using HP
3D DriveGuard (select products only) on page 33.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(6) Optical drive eject button (select products only) Releases the optical drive disc tray.
(7) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
4 Chapter 2 Getting to know your computer

Component Description
●O: The battery is not charging.
(8) Power connector Connects an AC adapter.
Right side 5

Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) USB Type-C SuperSpeed port When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides high-speed data
transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(6) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 Getting to know your computer

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Infrared camera lights (select products only) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 20.
(6) Infrared camera (select products only) Allows a facial recognition logon to Windows®, instead of a password
logon. For more information, see Using Windows Hello (select
products only) on page 38.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using TouchPad and touch
screen gestures on page 23.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Keyboard area 9

Button and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers Produce sound.
10 Chapter 2 Getting to know your computer