HP OMEN Manual

OMEN by HP 17 Laptop PC
Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.
NVIDIA and GeForce are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2017
Document Part Number: 931983-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized
service provider parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Processor information
IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited
support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support
Lifecycle FAQ at https://support.microsoft.com/lifecycle.
v

vi Processor information

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the
user-accessible surface temperature limits dened by the International Standard for Safety of Information
Technology Equipment (IEC 60950-1).
vii

viii Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 5
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 8
Top ............................................................................................................................................................................................ 10
TouchPad ............................................................................................................................................................ 10
Lights ................................................................................................................................................................... 11
Button .................................................................................................................................................................. 12
Keys ..................................................................................................................................................................... 13
Using the action keys ........................................................................................................................................ 14
Bottom ..................................................................................................................................................................................... 15
Rear .......................................................................................................................................................................................... 16
Labels ....................................................................................................................................................................................... 16
3 Illustrated parts catalog ........................................................................................................................................................................ 18
Computer major components .............................................................................................................................................. 18
Display assembly subcomponents ..................................................................................................................................... 26
Mass storage devices ............................................................................................................................................................ 28
Miscellaneous parts ............................................................................................................................................................... 29
4 Removal and replacement procedures preliminary requirements ................................................................................................ 31
Tools required ......................................................................................................................................................................... 31
Service considerations .......................................................................................................................................................... 31
Plastic parts ........................................................................................................................................................ 31
Cables and connectors ..................................................................................................................................... 32
Drive handling .................................................................................................................................................... 32
Grounding guidelines ............................................................................................................................................................. 33
Electrostatic discharge damage ...................................................................................................................... 33
Packaging and transporting guidelines ..................................................................................... 34
Workstation guidelines ................................................................................................................ 34
Equipment guidelines .................................................................................................................. 35
5 Removal and replacement procedures for Customer Self-Repair parts ....................................................................................... 36
Component replacement procedures ................................................................................................................................. 36
ix

Battery ................................................................................................................................................................. 37
Hard drive ........................................................................................................................................................... 39
Memory module ................................................................................................................................................ 42
SSD (M.2) ............................................................................................................................................................. 43
6 Removal and replacement procedures for authorized service provider parts ............................................................................ 44
Component replacement procedures ................................................................................................................................. 44
Base enclosure ................................................................................................................................................... 44
Speakers ............................................................................................................................................................. 46
Optical drive ........................................................................................................................................................ 47
Trunks ................................................................................................................................................................. 48
WLAN module .................................................................................................................................................... 49
USB board ........................................................................................................................................................... 51
Fans ..................................................................................................................................................................... 52
Heat sink ............................................................................................................................................................. 53
System board ..................................................................................................................................................... 56
Power in connector ........................................................................................................................................... 59
TouchPad board ................................................................................................................................................. 61
Display assembly ............................................................................................................................................... 63
7 Using Setup Utility (BIOS) ...................................................................................................................................................................... 69
Starting Setup Utility (BIOS) .................................................................................................................................................. 69
Updating Setup Utility (BIOS) ................................................................................................................................................ 69
Determining the BIOS version ......................................................................................................................... 69
Downloading a BIOS update ............................................................................................................................ 70
8 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 72
9 Backing up, restoring, and recovering ................................................................................................................................................. 73
Creating recovery media and backups ................................................................................................................................ 73
Creating HP Recovery media (select products only) .................................................................................... 73
Using Windows tools ............................................................................................................................................................. 74
Restore and recovery ............................................................................................................................................................ 75
Recovering using HP Recovery Manager ....................................................................................................... 75
What you need to know before you get started ...................................................................... 75
Using the HP Recovery partition (select products only) ......................................................... 76
Using HP Recovery media to recover ......................................................................................... 76
Changing the computer boot order ........................................................................................... 77
Removing the HP Recovery partition (select products only) ................................................. 77
x

10 Specications ........................................................................................................................................................................................ 78
Computer specications ....................................................................................................................................................... 78
43.94 cm (17.3 in) display specications ........................................................................................................................... 79
Hard drive specications ....................................................................................................................................................... 79
11 Power cord set requirements ............................................................................................................................................................ 80
Requirements for all countries ............................................................................................................................................ 80
Requirements for specic countries and regions ............................................................................................................. 81
12 Recycling ............................................................................................................................................................................................... 83
Index ............................................................................................................................................................................................................. 84
xi

xii

1 Product description
Category Description
Product Name OMEN by HP 17 Laptop PC
Processors Intel® CoreTM i7-7700HQ (2.8 GHz, turbo up to 3.8 GHz), 2400 MHz/6 MB L3, Quad TDP 45 W cTDP 35 W
Intel Core i5-7300HQ (2.5 GHz, turbo up to 3.5 GHz), 2400 MHz/6 MB L3, Quad TDP 45 W cTDP 35 W
Chipset Intel HM175
Graphics Internal graphics:
●Intel HD Graphics 630
Hybrid Discrete Graphics:
●NVIDIA® 17P-GO (GeForce® GTX 1050) with up to 2048 MB of dedicated video memory (128 M x 32 GDDRS 7
Gbps x 4 PCs)
●NVIDIA 17P-GO (GeForce GTX 1050) with up to 4096 MB of dedicated video memory (256 M x 32 GDDRS 7 Gbps
x 4 PCs)
●NVIDIA 17P-G1 (GeForce GTX 1050Ti) with up to 4096 MB of dedicated video memory (256 M x 32 GDDRS 7
Gbps x 4 PCs),(For units equipped with 7th generation Intel Core i7 processor only)
Switchable Discrete Graphics (For units equipped with 7th generation Intel Core i7 processor only):
●NVIDIA N17E-G1 (GeForce GTX 1060 M) with up to 6144 MB of dedicated video memory (256 M x 32 GDDR 5, 8
Gbps x 6 PCs)
●NVIDIA N17E-G2 (GeForce GTX 1070 M) with up to 8192 MB of dedicated video memory (256 M x 32 GDDR5, 8
Gbps x 8 PCs)
●AMD R17M-E1-90 (Radeon RX 580 M) with up to 8192 MB of dedicated video memory (256 M x 32 GDDR5, 8
Gbps x 8PCs)
Supports HD Decode, DX12, and HDMI; Optimus; VR; G-Sync (N17E-G1 and N17E-G2 processors only); FreeSync (AMD
GPU only; and GPU Performance Scaling (GPS)
Panel 43.94 cm (17.3") 16:9 Ultra Wide Aspect Ratio panel:
●Full High Denition (FHD), WLED AntiGlare (1920 x 1080) at-at (4.2 mm) UWVA, 60 Hz, eDP, typical
brightness 300 nits (cd/m2), non-touch
●FHD, WLED AntiGlare (1920 x 1080) at-at (4.2 mm) UWVA, 120 Hz, eDP, typical brightness 300 nits (cd/m2),
non-touch
●Ultra High Denition (UHD) WLED AntiGlare (3840x2160) at-at (4.2mm) UWVA, 60 Hz, eDP+PSR, typical
brightness 300 nits (cd/m2), for non-touch only
●FHD, WLED AntiGlare, at-at, UWVA, 60 Hz, eDP, typical brightness 300 nits (cd/m2), non-touch
Supports eDP1.3+PSR
Memory Two SODIMM slots, not customer accessible or upgradeable:
●DDR4-2400 dual channel support
Supports up to 16 GB max system memory with the following:
●6144 MB (2048 MB x 1 + 4096 MB x 1), no support for 32-bit OS
●8192 MB (4096 MB x 2) or 8192 MB (8192 MB x 1), no support for 32-bit OS
1

Category Description
●12288 MB (8192 MB +4096 MB), no support for 32-bit OS
●16384 MB (8192 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic
●32768 MB (16384 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic
Hard drive Single HDD congurations:
●1 TB (7200) 9.5 mm
Hybrid HDD congurations:
●2 TB 5400 RPM 7 mm RAW with 8 GB NAND
Dual Storage Congurations:
●1 TB + 128 GB value solid-state drive (SSD)
●2 TB + 128 GB value SSD
●1 TB + 512 GB (7200) value SSD
●1 TB + 256 GB PCIe SSD
●2 TB + 256 GB PCIe SSD
M.2 SATA congurations (TLC) SSD:
●256 GB
M.2 PCIe NVMe (TLC) SSD:
●256 GB
●512 GB
Supports all 7 mm/7.2 mm/9.5 mm, SATA 2.5" HDDs
HP 3D DriveGuard
Support for second drive
7 mm and 9.5 mm share the same bracket
Optical drive 9.0 mm tray load - SATA - Fixed (not modular)
DVD+/-RW Double-Layer SuperMulti
Blu-ray Disc R/RW with SuperMulti
Supports Zero-Power Optical Drive
Supports M-disc
Audio and video Dual speakers
Bang & Olufsen
Supports HP Audio Boost
Supports HP Noise Cancellation
Cameras:
●HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV
–720p by 30 frames per second
●HP Wide Vision IR camera - indicator LED and 2x IR LEDs, USB 2.0, FHD Hybrid BSI sensor, 88° WFOV
–1080p by 30 frames per second
–Supports Windows Hello
2 Chapter 1 Product description

Category Description
Ethernet Integrated 10/100/1000 NIC
Wireless Intel Dual Band Wireless-AC 7265 802.11 ac 2 x 2 WiFi + Bluetooth® 4.2 Combo Adapter (non vPRO)
Realtek RTL 8822BE 802.11 ac 2 x 2 + Bluetooth® 4.2 Combo Adapter
Integrated wireless options with dual antenna (M.2/PCIe)
Intel WiDi support (select products only)
Compatible with Miracast-certied devices, for Windows 10
External media
cards
HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-Push insertion/removal
Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel
resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096 x 2160 @ 60 Hz
Headphone / Line out
Microphone input
USB Type-C port
USB 3.0 ports (3)
RJ-45/Ethernet port
AC Smart Pin adapter plug
Keyboard/pointing
devices
Full-size 4-coat paint island-style backlit keyboard with numeric keypad in Dragon Red
TouchPad with image sensor
Multitouch gestures enabled
Supports Modern Trackpad Gestures
Taps enabled as default
Power
requirements
8-cell cylindrical battery – 82 Whr (5600 mAh) (for products equipped with NVIDIA N17P-G0 (1050) or N17P-G1
(1050Ti) processors)
8-cell cylindrical battery – 86 Whr (6000 mAh) (for products equipped with NVIDIA N17E-G1 (1060) N17E-G2 (1070),
or AMD RX580 processors)
Support battery fast charge (90 minutes to 90% charged)
150 W AC adapter (barrel type) with 1 M length power cord (for products equipped with NVIDIA 1050/1050Ti
processors)
230 W AC adapter (barrel type) with 1 M length power cord (for products equipped with NVIDIA 1060/1070 and AMD
RX580 processors)
Security TPM 2.0
Security lock slot
Operating system Pre-installed
Windows 10 Professional
Windows 10 Home ML
Windows 10 Home Plus ML
Windows 10 Home EM/SL
3

Category Description
Windows 10 Home High End EM/SL/China
SEAP Windows 10 Home
SEAP Windows 10 Home Plus
CPPP Windows 10 Home China Language Edition
FreeDOS 2.0 (non-touch only)
Serviceability End user replaceable parts:
Memory module
Battery
Hard drive
SSD
4 Chapter 1 Product description

2 External component identication
Right side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Drive light (select products only) ●Blinking white: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive (select products only).
(5) Optical drive eject button Releases the optical drive disc tray.
(6) Optical drive Depending on your computer, reads an optical disc or reads and
writes to an optical disc.
Right side 5

Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or
stolen.
(2) Dual-Mode display port Connects an optional digital display device such as a high-
performance monitor or projector.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(5) USB Type-C Super Speed plus port with HP
Sleep and Charge
Connects a USB device, provides high-speed data transfer and,
even when the computer is o, charges most products such as
a cell phone, camera, activity tracker, or smartwatch.
(6) USB 2.0 port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer and,
even when the computer is o, charges most products such as
a cell phone, camera, activity tracker, or smartwatch.
(7) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 External component identication

Component Description
(8) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(9) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
Left side 7

Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal microphones Record sound.
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, or record still images.
– or –
Allows a facial recognition logon to Windows, instead of a password
logon.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
8 Chapter 2 External component identication