HP OMEN Manual

OMEN by HP 17 Laptop PC
Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.
NVIDIA and GeForce are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2017
Document Part Number: 931983-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized
service provider parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Processor information
IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited
support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support
Lifecycle FAQ at https://support.microsoft.com/lifecycle.
v

vi Processor information

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the
user-accessible surface temperature limits dened by the International Standard for Safety of Information
Technology Equipment (IEC 60950-1).
vii

viii Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 5
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 8
Top ............................................................................................................................................................................................ 10
TouchPad ............................................................................................................................................................ 10
Lights ................................................................................................................................................................... 11
Button .................................................................................................................................................................. 12
Keys ..................................................................................................................................................................... 13
Using the action keys ........................................................................................................................................ 14
Bottom ..................................................................................................................................................................................... 15
Rear .......................................................................................................................................................................................... 16
Labels ....................................................................................................................................................................................... 16
3 Illustrated parts catalog ........................................................................................................................................................................ 18
Computer major components .............................................................................................................................................. 18
Display assembly subcomponents ..................................................................................................................................... 26
Mass storage devices ............................................................................................................................................................ 28
Miscellaneous parts ............................................................................................................................................................... 29
4 Removal and replacement procedures preliminary requirements ................................................................................................ 31
Tools required ......................................................................................................................................................................... 31
Service considerations .......................................................................................................................................................... 31
Plastic parts ........................................................................................................................................................ 31
Cables and connectors ..................................................................................................................................... 32
Drive handling .................................................................................................................................................... 32
Grounding guidelines ............................................................................................................................................................. 33
Electrostatic discharge damage ...................................................................................................................... 33
Packaging and transporting guidelines ..................................................................................... 34
Workstation guidelines ................................................................................................................ 34
Equipment guidelines .................................................................................................................. 35
5 Removal and replacement procedures for Customer Self-Repair parts ....................................................................................... 36
Component replacement procedures ................................................................................................................................. 36
ix

Battery ................................................................................................................................................................. 37
Hard drive ........................................................................................................................................................... 39
Memory module ................................................................................................................................................ 42
SSD (M.2) ............................................................................................................................................................. 43
6 Removal and replacement procedures for authorized service provider parts ............................................................................ 44
Component replacement procedures ................................................................................................................................. 44
Base enclosure ................................................................................................................................................... 44
Speakers ............................................................................................................................................................. 46
Optical drive ........................................................................................................................................................ 47
Trunks ................................................................................................................................................................. 48
WLAN module .................................................................................................................................................... 49
USB board ........................................................................................................................................................... 51
Fans ..................................................................................................................................................................... 52
Heat sink ............................................................................................................................................................. 53
System board ..................................................................................................................................................... 56
Power in connector ........................................................................................................................................... 59
TouchPad board ................................................................................................................................................. 61
Display assembly ............................................................................................................................................... 63
7 Using Setup Utility (BIOS) ...................................................................................................................................................................... 69
Starting Setup Utility (BIOS) .................................................................................................................................................. 69
Updating Setup Utility (BIOS) ................................................................................................................................................ 69
Determining the BIOS version ......................................................................................................................... 69
Downloading a BIOS update ............................................................................................................................ 70
8 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 72
9 Backing up, restoring, and recovering ................................................................................................................................................. 73
Creating recovery media and backups ................................................................................................................................ 73
Creating HP Recovery media (select products only) .................................................................................... 73
Using Windows tools ............................................................................................................................................................. 74
Restore and recovery ............................................................................................................................................................ 75
Recovering using HP Recovery Manager ....................................................................................................... 75
What you need to know before you get started ...................................................................... 75
Using the HP Recovery partition (select products only) ......................................................... 76
Using HP Recovery media to recover ......................................................................................... 76
Changing the computer boot order ........................................................................................... 77
Removing the HP Recovery partition (select products only) ................................................. 77
x