HP 350 G2 Manual

HP 350 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron, Core,
and Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: December 2014
Document Part Number: 781558-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Buttons, speakers, and fingerprint reader (select models only) .......................................................................... 6
Keys ........................................................................................................................................................................ 7
Lights ..................................................................................................................................................................... 8
TouchPad ............................................................................................................................................................... 9
Front ....................................................................................................................................................................... 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Locating the serial number, product number, and model number .................................................................... 13
Computer major components ............................................................................................................................. 14
Display assembly components ........................................................................................................................... 21
Plastics Kit ........................................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement preliminary requirements ..................................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ........................................................................................................................................ 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ....................................................................................................... 26
Packaging and transporting guidelines ......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures ................................................................................................................. 29
Battery ............................................................................................................................................... 30
Service cover ..................................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
v

WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
Optical drive ...................................................................................................................................... 37
Keyboard ........................................................................................................................................... 39
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 42
Component replacement procedures ................................................................................................................. 42
Top cover ........................................................................................................................................... 42
Fingerprint reader module ................................................................................................................ 46
TouchPad button board .................................................................................................................... 47
Card reader board ............................................................................................................................. 48
Power button board .......................................................................................................................... 49
Speakers ............................................................................................................................................ 50
Audio/USB board ............................................................................................................................... 52
System board .................................................................................................................................... 53
Heat sink ............................................................................................................................................ 58
Fan ..................................................................................................................................................... 61
RTC battery ........................................................................................................................................ 62
Power connector cable ...................................................................................................................... 63
Display assembly .............................................................................................................................. 64
7 Computer Setup (BIOS) ................................................................................................................................. 71
Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................... 71
Using Computer Setup ...................................................................................................................... 71
Starting Computer Setup ................................................................................................ 71
Navigating and selecting in Computer Setup ................................................................. 71
Restoring factory settings in Computer Setup .............................................................. 72
Updating the BIOS ........................................................................................................... 72
Determining a BIOS version .......................................................................... 72
Downloading a BIOS update ......................................................................... 73
Using MultiBoot ................................................................................................................................. 74
About the boot device order ........................................................................................... 74
Choosing MultiBoot preferences .................................................................................... 74
Setting a new boot order in Computer Setup .............................................. 74
Dynamically choosing a boot device using the f9 prompt .......................... 75
Setting a MultiBoot Express prompt ............................................................ 75
Entering MultiBoot Express preferences ..................................................... 75
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................... 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 76
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................... 77
Using Computer Setup ...................................................................................................................... 77
vi

Starting Computer Setup ................................................................................................ 77
Navigating and selecting in Computer Setup ................................................................. 77
Restoring factory settings in Computer Setup .............................................................. 78
Updating the BIOS ........................................................................................................... 78
Determining a BIOS version .......................................................................... 78
Downloading a BIOS update for Windows 7 ................................................ 79
Using MultiBoot ................................................................................................................................. 80
About the boot device order ........................................................................................... 80
Choosing MultiBoot preferences .................................................................................... 80
Setting a new boot order in Computer Setup .............................................. 80
Dynamically choosing a boot device using the f9 prompt .......................... 81
Setting a MultiBoot Express prompt ............................................................ 81
Entering MultiBoot Express preferences ..................................................... 81
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................... 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 82
Linux – Computer Setup (BIOS) and Advanced System Diagnostics .................................................................. 83
Starting Computer Setup .................................................................................................................. 83
Using Computer Setup ...................................................................................................................... 83
Navigating and selecting in Computer Setup ................................................................. 83
Restoring factory settings in Computer Setup .............................................................. 84
Updating the BIOS ............................................................................................................................. 84
Determining the BIOS version ........................................................................................ 84
Downloading a BIOS update ........................................................................................... 85
Using Advanced System Diagnostics ................................................................................................ 86
8 Specifications ............................................................................................................................................. 87
9 Backup and recovery .................................................................................................................................... 88
Windows 8 ............................................................................................................................................................ 88
Backing up your information ............................................................................................................ 88
Performing a system recovery ......................................................................................................... 88
Using the Windows recovery tools ................................................................................. 89
Using f11 recovery tools ................................................................................................. 90
Using Windows operating system media (purchased separately) ................................ 90
Using Windows Refresh or Windows Reset .................................................................... 91
Using HP Software Setup ................................................................................................ 91
Windows 7 ............................................................................................................................................................ 91
Creating recovery media with HP Recovery Disc Creator ................................................................. 92
Creating recovery media ................................................................................................. 92
Backing up your information ............................................................................................................ 92
Performing a system recovery ......................................................................................................... 93
vii

Using the Windows recovery tools ................................................................................. 93
Using f11 recovery tools ................................................................................................. 94
Using a Windows 7 operating system DVD (purchased separately) .............................. 95
Linux ..................................................................................................................................................................... 96
Creating backups ............................................................................................................................... 96
Backing up your information ............................................................................................................ 96
Performing a system recovery ......................................................................................................... 97
Remove everything and reinstall SLED ............................................................................................ 97
10 Statement of Volatility .............................................................................................................................. 99
Non-volatile memory usage ............................................................................................................................. 101
Questions and answers ..................................................................................................................................... 103
11 Power cord set requirements .................................................................................................................... 105
Requirements for all countries ......................................................................................................................... 105
Requirements for specific countries and regions ............................................................................................. 105
12 Recycling ................................................................................................................................................ 107
Index ........................................................................................................................................................... 108
viii

1 Product description
Category Description
Product Name HP 350 G2 Notebook PC
Processor ●Intel® Core® i7-4500U 1.80-GHz processor (dual core, 15 W)
●Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W)
●Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W)
●Intel Pentium® 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W)
●Intel Celeron® 2957U 1.40-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W)
Chipset Intel processor controller hub (PCH), soldered on circuit (SoC)
Panel 15.6-in, AntiGlare (AG), high-definition HD, light-emitting diode (LED), low-voltage differential
signalling (LVDS), 1366×768, SVA, display panel with and without webcamera
Graphics Switchable discrete graphics: AMD Radeon™ HD 8670M (Sun XT); 2-GB DDR3 with up to 2-GB of
dedicated video memory (256 × 16 DDR3 @ 1-GHz, 4PCs) or 1-GB DDR3 with up to 1-GB of
dedicated video memory (128 × 16 DDR3 @ 1-GHz, 4PCs)
Internal graphics – Integrated universal memory architecture (UMA) graphics:
●Intel HD Graphics 4400 on computer models equipped with an Intel Core processor
●Intel HD Graphics on computer models equipped with an Intel Pentium or
Intel Celeron processor
Memory Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the following configurations:
●16384-MB total system memory (8192 MB × 2; not available with 32-bit operating system)
●8192-MB total system memory (4096 MB × 2; not available with 32-bit operating system)
●4096-MB total system memory (4096 MB × 1; only memory configuration supported
in Brazil)
●2048-MB total system memory (2048 MB × 1)
Primary storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness
Support for mSATA
Support for Intel Smart Response Technology Accelerometer
Support for hard drive protection
Support for the following hard drives:
●1-GB, 5400-rpm, SATA, 7.0-mm hard drive
●750-GB, 5400-rpm, SATA, 7.0-mm hard drive
●500-GB, 7200-rpm, SATA, 7.0-mm hard drive
Optical drive DVD±RW Double Layer with SuperMulti Drive
9.5-mm tray load
1

Category Description
Optical drive (continued) SATA
Fixed (not modular)
Support for zero-power optical drive
Support for no optical drive option
Audio and video HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames
per second
Support for non-webcamera option
Dual digital microphones
Stereo speakers (2)
DTS Sound
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless networking Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Atheros AR9485 802.11b g n WiFi Adapter
●Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth®
4.0 Adapter
●Ralink RT3290LE 802.11b g n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
External expansion HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD).
Ports ●AC adapter, HP Smart (4.5-mm barrel)
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60-Hz
●RJ45 (Ethernet)
●USB 3.0 (2)
●USB 2.0 (1)
●VGA (Dsub 15 pin) supporting: 1080p external resolution @ 60-Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing devices Full-size, island-style, spill-resistant keyboard
Touchpad Requirements:
●Default on for 2-finger scroll and pinch
●Multitouch gestures enabled
●Taps enabled as default
Power requirements Support for removable 4-cell, 48-WHr, 3.20-AHr, Li-ion battery and 4-cell, 41-WHr, 2.80-AHr, Li-
ion battery
Support for the following AC adapters:
●65-W AC adapter (non-PFC S-3P, 4.5-mm; not supported in India and
the People's Republic of China)
2 Chapter 1 Product description

Category Description
Power requirements (continued) ●65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and
the People's Republic of China)
●45-W AC adapter (non-PFC, RC, 4.5-mm)
Security Support for the following:
●Fingerprint reader (support for non fingerprint reader option also)
●Security cable lock
●Trusted platform module (TPM) 1.2
Operating system Preinstalled:
●Microsoft Windows 8.1 Chinese Market 64-bit (only available with
the People's Republic of China Country Loc)
●Microsoft Windows 8.1 Emerging Market 64-bit
●Microsoft Windows 8.1 Emerging Market 64-bit MSNA (for use only in Latin America)
●Microsoft Windows 8.1 ML 64-bit
●Microsoft Windows 8.1 Professional 64-bit
●Microsoft Windows 8.1 Professional 64-bit DPK with Microsoft Windows 7 Professional 64-
bit image (not available with the People's Republic of China Country Loc)
●Microsoft Windows 8.1 Professional 64-bit DPK with Microsoft Windows 7 Professional 64-
bit image – MSNA (for use only in Latin America and the United States)
●Microsoft Windows 8.1 Professional 64-bit – MSNA (for use only in Latin America and
the United States)
●FreeDOS 2.0
●Ubuntu Linux Enterprise
Restore Media–DRDVD:
●DRDVD Microsoft Windows 8.1 (available with any Windows 8.1 operating system; required
with any Windows 8.1 downgrade operating system)
●DRDVD Microsoft Windows 8 (available with any Windows 8 operating system; required with
any Windows 8 downgrade operating system)
●Microsoft Windows 7 (available with any Windows 7 or Windows 8 downgrade operating
system)
●SRDVD SuSE Linux Enterprise (SLED, service pack 2, 64-bit; available only with FreeDOS 2.0
and SuSE)
Restore Media–OSDVD: System Recovery Disc (SSRD)
OSDVD: Microsoft Windows 8.1 Professional 64-bit (include in Windows 8.1 downgrade operating
system AV only, do not include for Asia Pacific countries/regions or
the People's Republic of China)
Web-only support:
●Microsoft Windows 8.1 Chinese Market 64-bit
●Microsoft Windows 8.1 Emerging Market 64-bit
●Microsoft Windows 8.1 ML 64-bit
●Microsoft Windows 8.1 Professional 64-bit
3

Category Description
Operating system ●Microsoft Windows 7 Professional 32-bit
Serviceability End user replaceable part:
●AC adapter
●Battery (system)
●Hard drive
●Keyboard
●Memory module
●Optical drive
●WLAN module
4 Chapter 1 Product description

2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam
(select models only)
Records video and captures photographs. Some models allow you to video conference
and chat online using streaming video.
For information on using the webcam, access HP Support Assistant. To access HP
Support Assistant, from the Start screen, select the HP Support Assistant app.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP
Support Assistant app.
Display 5

Buttons, speakers, and fingerprint reader (select models only)
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on the computer.
●When the computer is on, press the button briefly to initiate Sleep.
●When the computer is in the Sleep state, press the button briefly to exit Sleep.
●When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: CAUTION: Pressing and holding down the power button will result in the
loss of unsaved information.
If the computer has stopped responding and Windows shutdown procedures are
ineffective, press and hold the power button for at least 5 seconds to turn off
the computer.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the
factory. Rapid Start Technology allows your computer to resume quickly
from inactivity.
To learn more about your power settings, see your power options. From the Start
screen, type power, select Power and sleep settings, and then select Power and
sleep from the list of applications.
(2) Speakers Produce sound.
(3) Fingerprint reader
(select models only)
Allows a fingerprint logon to Windows, instead of a password logon.
6 Chapter 2 External component identification

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with a
function key, the num lk key, the esc key, or other keys.
(3) Windows button Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in combination with the
fn key.
(5) Function keys Execute frequently used system functions when pressed in combination with the
fn key.
Keys 7

Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a powersaving state. The computer
shuts off power to the display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the
factory. Rapid Start Technology allows your computer to resume quickly
from inactivity.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is
on.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
(4) Fingerprint reader (select
models only)
Allows a fingerprint logon to Windows, instead of a password logon.
(5) TouchPad light ●On: The TouchPad is off.
●Off: The TouchPad is on.
(6) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
8 Chapter 2 External component identification

TouchPad
Item Component Description
(1) TouchPad on/off button
and light
Turns the TouchPad on and off.
●Amber: The TouchPad is off.
●Off: The TouchPad is on.
(2) TouchPad zone Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
Front
Item Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or access information.
TouchPad 9

Left side
Item Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/Battery light ●White: The AC adapter is connected to external power and the battery is fully
charged.
●Amber: The AC adapter is connected to external power and the battery
is charging.
●Off: The AC adapter is not connected to external power.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and off during routine
operation.
(4) External monitor port Connects an external VGA monitor or projector.
(5) HDMI port Connects an optional video or audio device, such as a high-definition television, any
compatible digital or audio component, or a high-speed HDMI device.
(6) RJ-45 (network) jack Connects a network cable.
●Green (left): The network is connected.
●Amber (right): The network is showing activity.
(7) USB 3.0 ports Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
10 Chapter 2 External component identification

Right side
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a powersaving state. The computer
shuts off power to the display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the
factory. Rapid Start Technology allows your computer to resume quickly
from inactivity.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard drive. (select models
only)
(3) Audio-out (headphone)
jack/Audio-in
(microphone) combo jack
Produces sound when connected to optional powered stereo speakers, headphones,
earbuds, a headset, or television audio. Also connects an optional headset
microphone.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on
headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that supports both
audio-out (headphone) and audio-in (microphone).
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer,
scanner or USB hub.
(5) Optical drive (select
models only)
Depending on your computer model, reads an optical disc or reads and writes to an
optical disc.
(6) Optical drive eject button
(select models only)
Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
Right side 11

Bottom
Item Component Description
(1) Battery cover release latch
and lock
Releases the battery cover over the battery bay.
(2) Battery bay Holds the battery.
(3) Memory module
compartment cover
Provides access to the keyboard screw, memory module slots, and optical drive screw.
(4) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and off during routine
operation.
(5) Service cover Provides access to the hard drive bay and the WLAN module slot.
CAUTION: To prevent an unresponsive system, replace the wireless module only
with a wireless module authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or region. If you replace the
module and then receive a warning message, remove the module to restore computer
functionality, and then contact support through Help and Support.
12 Chapter 2 External component identification