HP ZBook 17 G2 Manual

HP ZBook 17 G2 Mobile Workstation
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2014
Document Part number: 774963-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. Your computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts
CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void the computer warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 7
Display ................................................................................................................................................................... 7
Buttons and speakers ............................................................................................................................................ 8
Keys ...................................................................................................................................................................... 10
Lights ................................................................................................................................................................... 11
TouchPad ............................................................................................................................................................. 12
Front ..................................................................................................................................................................... 13
Left ....................................................................................................................................................................... 14
Right ..................................................................................................................................................................... 15
Rear ...................................................................................................................................................................... 16
Bottom ................................................................................................................................................................. 17
3 Illustrated parts catalog .............................................................................................................................. 19
Service tag ........................................................................................................................................................... 19
PCID label ............................................................................................................................................................. 20
Windows 8 models ............................................................................................................................ 20
Non-Windows 8 models .................................................................................................................... 21
Computer major components ............................................................................................................................. 22
Display assembly components ........................................................................................................................... 27
Bracket Kit ........................................................................................................................................................... 29
Cable Kit ............................................................................................................................................................... 30
Plastics Kit ........................................................................................................................................................... 31
Mass storage devices .......................................................................................................................................... 32
Miscellaneous parts ............................................................................................................................................. 33
Sequential part number listing ........................................................................................................................... 34
4 Removal and replacement procedures preliminary requirements .................................................................... 41
Tools required ...................................................................................................................................................... 41
Service considerations ........................................................................................................................................ 41
Plastic parts ....................................................................................................................................... 41
Cables and and pointing stick connectors ........................................................................................ 41
Drive handling ................................................................................................................................... 42
Grounding guidelines ........................................................................................................................................... 42
Electrostatic discharge damage ....................................................................................................... 42
vii

Packaging and transporting guidelines ......................................................................... 43
Workstation guidelines ................................................................................................... 43
Equipment guidelines ..................................................................................................... 44
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 45
Component replacement procedures ................................................................................................................. 45
Battery ............................................................................................................................................... 45
SIM card ............................................................................................................................................. 46
Service cover ..................................................................................................................................... 47
Hard drives, primary and secondary ................................................................................................. 48
Solid-state drive ................................................................................................................................ 50
WLAN module .................................................................................................................................... 51
WWAN module ................................................................................................................................... 53
RTC battery ........................................................................................................................................ 55
Optical drive ...................................................................................................................................... 56
Upgrade Bay hard drive ..................................................................................................................... 58
Expansion memory module .............................................................................................................. 60
Keyboard ........................................................................................................................................... 61
Primary memory module .................................................................................................................. 64
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 66
Component replacement procedures ................................................................................................................. 66
Display bezel ..................................................................................................................................... 66
Display panel ..................................................................................................................................... 68
Webcam/microphone module .......................................................................................................... 70
Top cover ........................................................................................................................................... 71
Multifunction board ........................................................................................................................... 75
Speakers ............................................................................................................................................ 77
Fingerprint reader ............................................................................................................................. 78
Power button board .......................................................................................................................... 79
Display assembly .............................................................................................................................. 81
ExpressCard assembly ...................................................................................................................... 87
Smart Card reader ............................................................................................................................. 88
Audio/USB board ............................................................................................................................... 89
Processor heat sink ........................................................................................................................... 91
Processor ........................................................................................................................................... 94
Graphics subsystem heat sink .......................................................................................................... 96
Graphics board .................................................................................................................................. 99
Power connector cable ................................................................................................................... 101
System board .................................................................................................................................. 102
viii

7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ...................................................... 106
Using Computer Setup ....................................................................................................................................... 106
Starting Computer Setup ................................................................................................................ 106
Navigating and selecting in Computer Setup ................................................................................. 106
Restoring default settings in Computer Setup ............................................................................... 107
Updating the BIOS ........................................................................................................................... 107
Determining the BIOS version ...................................................................................... 107
Downloading a BIOS update ......................................................................................... 109
Using MultiBoot ................................................................................................................................................. 109
About the boot device order ........................................................................................................... 109
Choosing MultiBoot preferences .................................................................................................... 110
Setting a new boot order in Computer Setup .............................................................. 110
Dynamically choosing a boot device using the f9 prompt ........................................... 110
Setting a MultiBoot Express prompt ............................................................................ 111
Entering MultiBoot Express preferences ..................................................................... 111
Using System Diagnostics ................................................................................................................................. 111
8 Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7 ............................................................................ 113
Using Computer Setup ....................................................................................................................................... 113
Starting Computer Setup ................................................................................................................ 113
Navigating and selecting in Computer Setup ................................................................................. 113
Restoring default settings in Computer Setup ............................................................................... 114
Updating the BIOS ........................................................................................................................... 114
Determining the BIOS version ...................................................................................... 115
Downloading a BIOS update ......................................................................................... 115
Using MultiBoot ................................................................................................................................................. 117
About the boot device order ........................................................................................................... 117
Choosing MultiBoot preferences .................................................................................................... 117
Setting a new boot order in Computer Setup .............................................................. 117
Dynamically choosing a boot device using the f9 prompt ........................................... 118
Setting a MultiBoot Express prompt ............................................................................ 118
Entering MultiBoot Express preferences ..................................................................... 118
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 118
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 119
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ........................................................ 120
Starting Computer Setup .................................................................................................................................. 120
Using Computer Setup ....................................................................................................................................... 120
Navigating and selecting in Computer Setup ................................................................................. 120
Restoring default settings in Computer Setup ............................................................................... 122
ix

Updating the BIOS .............................................................................................................................................. 122
Determining the BIOS version ......................................................................................................... 122
Downloading a BIOS update ........................................................................................................... 123
Using Advanced System Diagnostics ................................................................................................................ 123
10 Specifications .......................................................................................................................................... 125
Computer specifications .................................................................................................................................... 125
11 Backup and recovery in Windows 8 ............................................................................................................ 126
Backing up your information ............................................................................................................................. 126
Performing a system recovery .......................................................................................................................... 127
Using f11 recovery tools ................................................................................................................. 127
Using Windows 8 operating system media (purchased separately) ............................................. 128
Using Windows Refresh for quick and easy recovery .................................................................... 129
Remove everything and reinstall Windows .................................................................................... 129
Using HP Software Setup ................................................................................................................ 130
12 Backup and recovery in Windows 7 ............................................................................................................ 131
Creating recovery media and backups .............................................................................................................. 131
Guidelines ........................................................................................................................................ 131
Creating recovery media with HP Recovery Disc Creator ............................................................... 131
Creating recovery media .............................................................................................. 132
Backing up your information .......................................................................................................... 132
Performing a system recovery .......................................................................................................................... 133
Using the Windows recovery tools ................................................................................................. 133
Using f11 recovery tools (select models only) ............................................................................... 135
Using Windows 7 operating system media .................................................................................... 135
13 Backup and Recovery in SUSE Linux ........................................................................................................... 137
Creating backups ............................................................................................................................................... 137
Creating restore media ...................................................................................................................................... 137
Backing up your information ............................................................................................................................. 137
Performing a system recovery .......................................................................................................................... 138
Remove everything and reinstall SLED ............................................................................................................. 139
14 Statement of memory volatility ................................................................................................................ 140
Nonvolatile memory usage ............................................................................................................................... 141
Questions and answers ..................................................................................................................................... 143
Using HP Sure Start (select models only) ......................................................................................................... 145
x

15 Power cord set requirements .................................................................................................................... 146
Requirements for all countries ......................................................................................................................... 146
Requirements for specific countries and regions ............................................................................................. 146
16 Recycling ................................................................................................................................................ 148
Index ........................................................................................................................................................... 149
xi

xii

1 Product description
Category Description
Product Name HP ZBook 17 G2 Mobile Workstation
Processors ●Intel® Core™ i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 8 threads, 57-W)
●Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 8 threads, 47-W)
●Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 8 threads, 47-W)
●Intel Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 8 threads, 47-W)
●Intel Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache,
dual core, 4 threads, 37-W)
●Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache,
dual core, 4 threads, 37-W)
●Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache,
dual core, 4 threads, 37-W)
Chipset Mobile Intel QM87 chipset
Graphics Support for the following graphics subsystem boards (all feature OpenGL driver support, hybrid
(switchable) graphics, DisplayPort 1.2, up to 4 total displays (through APR), and NVIDIA Mosaic
Technology):
●NVIDIA Quadro K610M, N15E-Q2, 1 GB dedicated GDDR5 video memory
●NVIDIA Quadro K3100M, N15E-Q1, 4 GB dedicated GDDR5 video memory
●NVIDIA Quadro K4100M, N15E-Q3, 4 GB dedicated GDDR5 video memory
●NVIDIA Quadro K5100M, N15E-Q5, 8 GB dedicated GDDR5 video memory
Display All displays are 16:9 aspect ratio, 7.2-mm, wedge design, low-voltage differential signalling (LVDS) panels
●17.3-in, high definition plus (HD+), 1600×900, Anti-Glare (AG), light-emitting diode (LED), SVA, with
or without webcam
●17.3-in, full high definition (FHD), 1920×1080, AG, LED, WVA, with or without webcam
Memory 4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 32,768 MB of system RAM
DDR3L 1600-MHz PC3-12800 SODIMMs
Supports the following configurations:
●2048 MB total system memory (2048 × 1)
●4096 MB total system memory (2048 × 2)
●4096 MB total system memory (4096 × 1)
Memory (continued) Supports the following configurations:
1

Category Description
●8192 MB total system memory (8192 × 1)
●8192 MB total system memory (4096 × 2)
●12288 MB total system memory (8192 + 4096)
●16384 MB total system memory (8192 x 2)
●16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor
●32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor
Flash cache 32 GB MLC mSATA module
Support for “No flash cache” option
Dedicated mini-card slot
Intel SRT (Smart Response Technology)
Not available with SSD or SED drives
Not available with Linux
Fast Flash Standby not supported
Not available if primary and secondary and Upgrade bay hard drive is selected
Mini card SSD 128 GB
Primary storage Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5 in) solid-state
drive for primary and secondary storage.
Supports 3D DriveGuard
Supports toolless remove mechanism
Supports the following Serial ATA (SATA) drives:
●1-TB, 7200-RPM, SATA, 9.5-mm
●1-TB, 5400-RPM, SATA, 7.0-mm
●750-GB, 7200-RPM, SATA, 7.0-mm
●500-GB, 7200-RPM, SATA, 7.0-mm
●500-GB, 7200-RPM, self-encrypting drive (SED), 7.0-mm
●500-GB, 5400-RPM, SATA, FIPS, 7.0-mm
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●512 GB, SATA-3
●256 GB, SATA-3, SED, Opal2
●256 GB, SATA-3, SED, Opal1
●256 GB, SATA-3
●240 GB, SATA-3
●180 GB, SATA-3
●128 GB, SATA-3
Secondary storage Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5 in) solid-state
drive for primary and secondary storage.
2 Chapter 1 Product description

Category Description
Supports the following SATA drives:
●1-TB, 7200-RPM, SATA, 9.5-mm
●1-TB, 5400-RPM, SATA, 7.0-mm
●750-GB, 7200-RPM, SATA, 7.0-mm
●500-GB, 7200-RPM, SATA, 7.0-mm
●500-GB, 7200-RPM, SED, 7.0-mm
●500-GB, 5400-RPM, SATA, FIPS, 7.0-mm
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●512 GB, SATA-3
●256 GB, SATA-3, SED, Opal2
●256 GB, SATA-3, SED, Opal1
●256 GB, SATA-3
●240 GB, SATA-3
●180 GB, SATA-3
●128 GB, SATA-3
Upgrade bay Support for RAID 0/1/5
Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in) hard drives:
●750 GB, 5400 rpm
●512 GB SATA III SSD
●256 GB SATA III SSD, SED
Supports the following 9.5 mm (0.37 in) SATA optical drives:
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
●Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
Supports no drive option
Audio and video Integrated dual-array microphone
High-definition (HD) audio with DTS Studio Sound
2 stereo speakers
Integrated 720p HD webcam
Supports no camera option
Ethernet Intel I217-LM Gigabit Network Connection
Power optimizer support
Intel Stable Image Platform Program (SIPP)
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of the following wireless modules:
●WLAN Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
3

Category Description
●WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●WLAN Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi adapter
WLAN antennas (2) built into display assembly
Support for no WLAN option
Integrated wireless wide area network (WWAN) options by way of the following wireless modules: (not
available on computer models with Dream Color displays)
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
Support for no WWAN option
Security provided by subscriber identify module (SIM) card
External media card One ExpressCard slot, 54 mm
Integrated SD UHS-II flash media slot
Supports next generation SD (Secure Digital). Backward compatible with SDHC, SDXC.
Ports Multi-pin AC port
Combo mic-in/Stereo headphone jack
DisplayPort 1.2
Mini DisplayPort with pass through DP 1.2 support
Docking connector
Secondary battery connector
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (3)
USB 2.0 (1)
USB 3.0 charging port (1)
VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75 GHz (hot plug/unplug with auto-
detect)
Docking Supports the following docking stations:
●HP Docking Station
●HP Advanced Docking Station
Keyboard/pointing
devices
Full sized, backlit or non-backlit, chiclet (island-style) keyboard with separate numeric keypad:
Spill-resistant with drain
Keyboard/pointing
devices (continued)
Dura Keys
Touchpad includes DuraPad coating; glass with chemical etched surface; image sensor
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
4 Chapter 1 Product description

Category Description
Touchpad supports two-way scroll with legend
Taps enabled as default
Power requirements Supports the following AC adapters with localized cable plug support:
●230W HP Smart AC adapter
●200W HP Smart AC adapter
●3-wire plug (with ground pin)
Support for the following batteries:
●8-cell, 2.80-AHr, 83-WHr, Li-ion battery
●8-cell, 2.80-AHr, 75-WHr, Li-ion battery
Security Integrated fingerprint reader
Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Operating system Preinstalled operating systems:
●Windows 8 Professional 64
●Windows 8 Professional 64 Product Key (DPK) with Windows 7 Professional 64 image (not supported
in the People’s Republic of China)
●Windows 8 Emerging Markets (EM) 64
●Windows 8 Multi-language (ML) 64
●Windows 8 China (CH) 64 (only supported in the People’s Republic of China)
●Windows 7 Professional 64
●FreeDOS 2.0
●Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available in models with WWAN or Blu ray drives)
Restore media:
DRDVD:
●DRDVD Windows 7
●DRDVD Windows 8
●SRDVD SuSE Linux Enterprise (SLED) SP2 64-bit
OSDVD:
●Windows 7 Professional 64-bit
●Windows 8 Professional 64-bit
Operating system
(continued)
Restore media:
OSDVD:
●Windows 8 64-bit
●Windows 8 Country Specific 64-bit
●Windows 8 Emerging Market 64-bit
5

Category Description
Certified:
●Microsoft WHQL
●SuSE Linux Enterprise (SLED) SP2 64-bit
Web-only support:
●Windows 8 Enterprise 64
●Windows 8.1 Professional 64
●Windows 8.1 Enterprise 64
●Windows 8.1 Emerging Markets 64
●Windows 8.1 Chinese Markets 64
●Win 8.1 Professional 32
●Win 8.1 Professional 64
●Windows 7 Professional 32
●Windows 7 Ultimate 64
●Windows 7 Ultimate 32
●Windows 7 Enterprise 64
●Windows 7 Enterprise 32
●SuSE Linux Enterprise (SLED) SP2 64-bit
Serviceability End-user replaceable parts:
●Memory module
●Optical drive
●Hard drive/SSD
●Battery
●AC adapter
●Keyboard
●WLAN module
●WWAN module
●mSATA
6 Chapter 1 Product description

2 External component identification
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(2) WWAN antennas (2)* (select Windows
models only)
Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
For information on using the webcam in Windows 8, access HP
Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.
For information on using the webcam in Windows 7, select Start >
All Programs > Communication and Chat > HP WebCam.
(6) Internal display switch Turns off the display or initiates Sleep (Windows)/Suspend (Linux) if
the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Display 7

Component Description
Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen,
select My computer, and then select User guides.
Buttons and speakers
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to initiate
Sleep (Windows)/Suspend (Linux).
●When the computer is in the Sleep state, press the button
briefly to exit Sleep (Windows)/Suspend (Linux).
●When the computer is in Hibernation, press the button briefly
to exit Hibernation.
CAUTION: Pressing and holding down the power button will result
in the loss of unsaved information.
If the computer has stopped responding and operating system
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
Windows 8:
See your power options. From the Start screen, type power, select
Settings, and then select Power Options
Windows 7:
8 Chapter 2 External component identification