HP Compaq NC4010 Manual

Maintenance and Service
Guide
HP Compaq Business Notebook nc4010
Document Part Number: 310030-002
February 2004
This troubleshooting reference is used for maintaining and
servicing the notebook. The guide provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.

© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq Business Notebook nc4010
Second Edition February 2004
First Edition May 2003
Document Part Number: 310030-002

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–10
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4
Selecting from the Security Menu . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing Configuration
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–11
Flowchart 2.1—Initial Troubleshooting . . . . . . . . . 2–12
Flowchart 2.2—No Power, Part 1. . . . . . . . . . . . . . 2–13
Flowchart 2.3—No Power, Part 2. . . . . . . . . . . . . . 2–14
Flowchart 2.4—No Power, Part 3. . . . . . . . . . . . . . 2–15
Flowchart 2.5—No Power, Part 4. . . . . . . . . . . . . . 2–16
Flowchart 2.6—No Video, Part 1 . . . . . . . . . . . . . . 2–17

iv Maintenance and Service Guide
Contents
Flowchart 2.7—No Video, Part 2 . . . . . . . . . . . . . . 2–18
Flowchart 2.8—Nonfunctioning Docking Station
(if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Flowchart 2.9—No Operating System (OS)
Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Flowchart 2.13—No OS Loading,
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Flowchart 2.14—No OS Loading, CD-ROM or
DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Flowchart 2.15—No Audio, Part 1 . . . . . . . . . . . . . 2–26
Flowchart 2.16—No Audio, Part 2 . . . . . . . . . . . . . 2–27
Flowchart 2.17—Nonfunctioning Device. . . . . . . . 2–28
Flowchart 2.18—Nonfunctioning Keyboard . . . . . 2–29
Flowchart 2.19—Nonfunctioning Pointing
Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30
Flowchart 2.20—No Network/Modem
Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–9
3.4 Port Replicators and Mass Storage Devices . . . . . . 3–11
3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

Contents
Maintenance and Service Guide v
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–15
5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.9 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . . 5–27
5.10 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.11 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.12 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.13 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.15 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.16 Bluetooth Wireless Device. . . . . . . . . . . . . . . . . . 5–48
5.17 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50
5.18 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54
5.19 Speaker/Microphone . . . . . . . . . . . . . . . . . . . . . . 5–56
5.20 Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–58
5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60
5.22 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–63

vi Maintenance and Service Guide
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index

Maintenance and Service Guide 1–1
1
Product Description
The HP Compaq Notebook nc4010 Series of personal notebooks
offer advanced modularity, Intel® Pentium®-M processors with
64-bit architecture, industry-leading Accelerated Graphics Port
(AGP) implementation, and extensive multimedia support.
HP Compaq Notebook nc4010 Series

1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook models are shown in Tables 1-1 and 1-2.
Table 1-1
HP Compaq Notebook nc4010
Model Naming Conventions
Key
Cnc4010 UP 160 X2 60 N G T 51 P
1 2345678910
Key Description Options
1 Brand/Series designator C = Compaq nc4010 = nc4010
2 Processor type UP = Intel Pentium-M
3 Processor speed 170 = 1.7 GHz
160 = 1.6 GHz
150 = 1.5 GHz
140 = 1.4 GHz
130 = 1.3 GHz
4 Display type/
size/resolution X = XGA (1024 × 768) 2 = 12.x in
5 Hard drive size 80 = 80 GB
60 = 60 GB
40 = 40 GB
30 = 30 GB
6 Optical drive designator N = None
7 Integrated communication/
wireless device G = Combination modem and
GB NIC
i = 802.11b +
Bluetooth®
j = 802.11g +
Bluetooth
k = 802.11a/b +
Bluetooth
m = 802.11a/b/g +
Bluetooth
p = Bluetooth
N = none

Product Description
Maintenance and Service Guide 1–3
8 TPM Security Module T = included
9 RAM 51 = 512 MB 25 = 256 MB
10 Operating system P = Microsoft® Windows® XP Pro
Table 1-1
HP Compaq Notebook nc4010
Model Naming Conventions
(Continued)

1–4 Maintenance and Service Guide
Product Description
Table 1-2
HP Compaq Notebook nc4010 Models
All HP Compaq Notebook nc4010 models feature:
■Dual-point pointing device (TouchPad and pointing stick)
■6-cell, 4.0-wH lithium ion (Li-Ion) battery pack
■3-year warranty on parts and labor
Cnc4010 UP 160 X2 40 N Gm 25 P
Korea PB694PA AB1
Cnc4010 UP 170 X2 60 N Gi T 51 P
United States PA742AA ABA
Cnc4010 UP 170 X2 60 N Gm 51 P
French Canada PA741AA ABC United States PA741AA ABA
Cnc4010 UP 160 X2 40 N GN 51 P
French Canada DV103U ABC United States DV103U ABA
Cnc4010 UP 170 X2 60 N Gi T 51 P
United States DY888AA ABA
Cnc4010 UP 150 X2 30 N Gp 25 P
Saudi Arabia DY886AA ABV
Cnc4010 UP 170 X2 60 N Gm T 51 P
French Canada DY884AA ABC United States DY884AA ABA
Cnc4010 UP 160 X2 40 N Gk 51 P
Saudi Arabia DY883AA ABV
Cnc4010 UP 150 X2 30 N GN 25 P
Australia
Hong Kong
India
France
Japan
Japan (English)
DY887AA ABG
DY887AA AB5
DY887AA ACJ
DG989A ABF
DY887AA ABJ
DY887AA ACF
Korea
People’s
Republic of
China
Taiwan
Thailand
DY887AA AB1
DY887AA AB2
DY887AA AB0
DY887AA AKL

Product Description
Maintenance and Service Guide 1–5
Cnc4010 UP 150 X2 30 N Gp 25 P
Belgium
Czech Republic
Denmark
Europe
France
Germany
Greece
Hungary
Iceland
Israel
Italy
DY886AA UUG
DY886AA AKB
DY886AA ABY
DY886AA ABB
DY886AA ABF
DY886AA ABD
DY866AA AB7
DY886AA AKC
DY886AA A2M
DY886AA ABT
DY886AA ABZ
The Netherlands
Norway
Poland
Portugal
Russia
Slovenia
Spain
Sweden/Finland
Switzerland
Turkey
United Kingdom
DY886AA ABH
DY886AA ABN
DY886AA AKD
DY886AA AB9
DY886AA ACB
DY866AA AKN
DY886AA ABE
DY886AA AK8
DY886AA UUZ
DY886AA AB8
DY886AA ABU
Cnc4010 UP 160 X2 40 N Gk 51 P
Belgium
Czech Republic
Denmark
Europe
France
Germany
Greece
Iceland
Israel
Italy
The Netherlands
DY883AA UUG
DY883AA AKB
DY883AA ABY
DY883AA ABB
DY883AA ABF
DY883AA ABD
DY883AA AB7
DY883AA A2M
DY883AA ABT
DY883AA ABZ
DY883AA ABH
Norway
Poland
Portugal
Russia
Slovenia
Spain
Sweden/Finland
Switzerland
Turkey
United Kingdom
DY883AA ABN
DY883AA AKD
DY883AA AB9
DY883AA ACB
DY883AA AKN
DY883AA ABE
DY883AA AK8
DY883AA UUZ
DY883AA AB8
DY883AA ABU
Table 1-2
HP Compaq Notebook nc4010 Models
(Continued)

1–6 Maintenance and Service Guide
Product Description
Cnc4010 UP 160 X2 40 N Gm 51 P
United States DY882AA ABA
Cnc4010 UP 160 X2 40 N GN 51 P
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan (English)
Korea
DY881AA UUF
DY881AA ABG
DY881AA UUG
DY881AA AC4
DY881AA AKB
DY881AA ABY
DY881AA ABB
DY881AA ABF
DY881AA ABC
DY881AA ABD
DY881AA AB7
DY881AA AB5
DY881AA AKC
DY881AA A2M
DY881AA ACJ
DY881AA ABT
DY881AA ABZ
DY881AA ABJ
DY881AA ACF
DY881AA AB1
Latin America
The Netherlands
Norway
People’s
Republic of
China
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
DY881AA ABM
DY881AA ABH
DY881AA ABN
DY881AA AB2
DY881AA DKD
DY881AA AB9
DY881AA ACB
DY881AA ABV
DY881AA AKN
DY881AA ABE
DY881AA AK8
DY881AA UUZ
DY881AA AB0
DY881AA AKL
DY881AA AB9
DY881AA ABU
DY881AA ABA
Table 1-2
HP Compaq Notebook nc4010 Models
(Continued)

Product Description
Maintenance and Service Guide 1–7
1.2 Features
■Intel Pentium-M 1.7-, 1.6-, 1.5-, 1.4-, or 1.3-GHz processor
with 400-MHz processor side bus and 1024-KB L2 cache,
varying by notebook model
■12.1-inch XGA (1024 × 768) TFT display with over 16.7
million colors, varying by notebook model
■ATI MOBILITY RADEON graphics with user selectable
32- or 64-MB DDR synchronous DRAM (SDRAM)
■80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■256-MB high-performance SDRAM, expandable to 1.0 GB
■Microsoft®Windows®XP Pro, varying by notebook model
■Full-size Windows 98 keyboard with dual-point (TouchPad
and pointing stick) pointing device
■56-Kbps V.92 modem integrated on the system board
■Integrated Secure Digital (SD) slot
■Integrated wireless support of 802.11a/b/g and Bluetooth®
devices
■Integrated support for ISDN
■Support for Trusted Platform Module (TPM) based security
[Also called Trusted Computing Group (TCG) module]
■Support for one Type I or II PC Card slot with support for
both 32-bit (CardBus) and 16-bit PC Cards
■Support for integrated Smart Card Reader in the PC Card slot
■External 65-W AC adapter with power cord
■6-cell Li-Ion battery pack
■PremierSound 16-bit sound

1–8 Maintenance and Service Guide
Product Description
■Support for the following drives through the optional
Advanced or Common Port Replicators or the
USB MultiBay cradle:
❏1.44-MB Diskette Drive
❏24X Max CD-ROM Drive
❏8X Max CD-RW Drive
❏8X Max DVD-ROM Drive
❏8X Max DVD/CD-RW Combo Drive
■Slots
❏One Type II PC Card
❏Secure Digital (SD)
■Jacks
❏Microphone in
❏RJ-11 (modem)
❏RJ-45 (NIC)
■Ports
❏Infrared
■Connectors
❏External monitor
❏DC power
❏S-Video TV-out
❏Docking
❏Travel battery
❏USB

Product Description
Maintenance and Service Guide 1–9
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Chapter 5, in
section “Preparing the Notebook for Disassembly” for more
information).
2. Remove the real time clock (RTC) battery (refer to Chapter 5,
in section “ RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings are cleared.
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting level of performance
■Battery calibration
■Display lid switch standby/resume
■Power/standby button
■Advanced Configuration and Power Management (ACP)
compliance

1–10 Maintenance and Service Guide
Product Description
1.5 External Components
The external components on the front and right side of the
notebook are shown below and described in Table 1-3.
.
Front and Right-Side Components
Table 1-3
Front and Right-Side Components
Item Component Function
1 Microphone jack Inputs single-channel sound.
2 Wireless light On: The Mini PCI wireless LAN card and/or
Bluetooth are on.
Off: The Mini PCI wireless LAN card and
Bluetooth are off.
3 Power/standby light On: Power is turned on.
Blinking: Notebook is in Standby.

Product Description
Maintenance and Service Guide 1–11
4 Battery light On: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition, the
battery light begins blinking more quickly.
5 Display release latch Opens the notebook.
6 Security cable slot Attaches an optional security cable to the
notebook.
✎The purpose of security solutions is
to act as a deterrent. These
solutions do not prevent the rpoduct
from being mishandled or stolen.
7 Hard drive bay Holds the primary hard drive.
8 Exhaust vent Enables airflow to cool internal components.
ÄTo prevent overheating, do not
obstruct vents. Using the notebook on
a soft surface, such as a pillow,
blanket, rug, or thick clothing can block
airflow.
Table 1-3
Front and Right-Side Components
(Continued)
Item Component Function

1–12 Maintenance and Service Guide
Product Description
The notebook rear and left-side components are shown below and
described in Table 1-4.
Rear and Left-Side Components
Table 1-4
Rear and Left-Side Components
Item Component Function
1 Exhaust vent Enables airflow to cool internal components.
ÄTo prevent overheating, do not
obstruct vents. Using the notebook
on a soft surface, such as a pillow,
blanket, rug, or thick clothing can
block airflow.
2 S-Video-out connector Connects an optional S-Video device, such
as a television, VCR, camcorder, overhead
projector, or video capture card.
3 External monitor
connector
Connects an optional external monitor or
overhead projector.

Product Description
Maintenance and Service Guide 1–13
4 USB connectors (2) Connect USB 1.1- and 2.0-compliant devices
to the notebook using a standard USB cable.
The right connector also functions as a
self-powered USB connector and allows an
optional External MultiBay to be connected
to the notebook using the External
MultiBay-Powered USB cable.
5 DC power connector Connects an AC adapter or an optional
Automobile power adapter/charger, aircraft
power adapter, or DC cable.
6 RJ-45 network jack Connects a network cable.
7 RJ-11 modem jack Connects a modem cable.
8 Infrared port Links another IrDA-compliant device for
wireless communication.
9 PC Card eject button Ejects an optional PC Card from the
PC Card slot.
10 PC Card slot Supports optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Cards. The PC Card
slot also supports an optional Smart Card
Reader.
11 Secure Digital (SD) slot Supports SD Memory Cards and MultiMedia
Cards.
12 Audio line-out jack Connects optional powered stereo speakers,
headphones, headset, or television audio.
13 Microphone input jack Connects an optional monaural microphone.
14 Speaker Produces system sound.
Table 1-4
Rear and Left-Side Components
(Continued)
Item Component Function

1–14 Maintenance and Service Guide
Product Description
The notebook keyboard components are shown below and
described in Table 1-5.
Keyboard Components
Table 1-5
Keyboard Components
Item Component Function
1Fn key Executes frequently used system functions
when pressed in combination with another key.
2Caps lock key On: Caps lock is on.
3F1 through F12
function keys
Execute frequently used system functions when
pressed in combination with the Fn key.
4Num lock key On: Num lock is on and the internal keypad is
enabled.