HP G32-200 - Notebook PC Manual

Compaq Presario CQ32 Notebook PC
HP G32 Notebook PC
Maintenance and Service Guide

© Copyright 2010 Hewlett-Packard
Development Company, L.P.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. SD Logo is a
trademark of its proprietor.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft and Windows are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2010
Document Part Number: 610542-001

MSG revision history
Revision Publication date Description
A July 2010 ●Added HP branding and updated commodities in the following location:
Product description on page 1
●Added a newly supported Rubber feet kit to spare parts listings in the following
locations: Computer major components on page 17, Sequential part number
listing on page 29, and Computer feet on page 40
●Added a newly supported WLAN module to spare parts listings in the
following locations: Computer major components on page 17, Sequential
part number listing on page 29, and WLAN module on page 46
●Added a newly supported USB board to spare parts listings in the following
locations: Computer major components on page 17, Sequential part number
listing on page 29, and USB board on page 61
●Added a newly supported power connector cable to spare parts listings in the
following locations: Computer major components on page 17, Sequential
part number listing on page 29, and Power connector cable on page 67
●Added a newly supported system board to spare parts listings in the following
locations: Computer major components on page 17, Sequential part number
listing on page 29, and System board on page 79
●Added newly supported processors to spare parts listings in the following
locations: Computer major components on page 17, Sequential part number
listing on page 29, and Processor on page 84
B November 2010 ●Added newly supported hard drives to spare parts listings in the following
locations: Computer major components on page 17, Mass storage devices
on page 27, Sequential part number listing on page 29, and Hard drive
on page 51
●Added newly supported processors to spare parts listings in the following
locations: Computer major components on page 17, Sequential part number
listing on page 29, and Processor on page 84
●Added newly supported system boards to spare parts listings in the following
locations: Computer major components on page 17, Sequential part number
listing on page 29, and System board on page 79
iii

iv MSG revision history

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 5
Identifying hardware ................................................................................................................ 5
Top components ....................................................................................................................... 6
TouchPad ................................................................................................................. 6
Lights ....................................................................................................................... 7
Button and speakers .................................................................................................. 8
Keys ........................................................................................................................ 9
Display .................................................................................................................. 10
Front component .................................................................................................................... 11
Right-side components ............................................................................................................ 11
Left-side components ............................................................................................................... 12
Rear component ..................................................................................................................... 13
Bottom components ................................................................................................................ 13
Wireless antennas .................................................................................................................. 14
Additional hardware components ............................................................................................ 15
3 Illustrated parts catalog .................................................................................................. 16
Serial number location ............................................................................................................ 16
Computer major components ................................................................................................... 17
Display assembly components ................................................................................................. 25
Plastics Kit ............................................................................................................................. 26
Mass storage devices ............................................................................................................. 27
Miscellaneous parts ................................................................................................................ 28
Sequential part number listing .................................................................................................. 29
4 Removal and replacement procedures ............................................................................ 34
Preliminary replacement requirements ....................................................................................... 34
Tools required ......................................................................................................... 34
Service considerations ............................................................................................. 34
Plastic parts ............................................................................................. 34
Cables and connectors ............................................................................. 35
vii

Drive handling ......................................................................................... 35
Grounding guidelines .............................................................................................. 36
Electrostatic discharge damage .................................................................. 36
Packaging and transporting guidelines ........................................ 37
Workstation guidelines .............................................................. 37
Equipment guidelines ................................................................. 38
Component replacement procedures ........................................................................................ 39
Serial number ......................................................................................................... 39
Computer feet ......................................................................................................... 40
Battery ................................................................................................................... 41
Memory module ...................................................................................................... 42
RTC battery ............................................................................................................ 45
WLAN module ........................................................................................................ 46
Hard drive ............................................................................................................. 51
Optical drive .......................................................................................................... 54
Top cover ............................................................................................................... 55
Keyboard ............................................................................................................... 59
USB board ............................................................................................................. 61
Speaker assembly ................................................................................................... 63
Bluetooth module .................................................................................................... 65
Power connector cable ............................................................................................ 67
Optical drive connector ........................................................................................... 69
Power button board ................................................................................................. 71
Display assembly .................................................................................................... 73
System board ......................................................................................................... 79
Fan/heat sink assembly ........................................................................................... 81
Processor ............................................................................................................... 84
5 Setup Utility (BIOS) ......................................................................................................... 86
Starting Setup Utility ............................................................................................................... 86
Using Setup Utility .................................................................................................................. 87
Changing the language of Setup Utility ...................................................................... 87
Navigating and selecting in Setup Utility .................................................................... 87
Displaying system information ................................................................................... 88
Restoring default settings in Setup Utility ..................................................................... 88
Exiting Setup Utility ................................................................................................. 89
Setup Utility menus ................................................................................................................. 89
Main menu ............................................................................................................. 89
Security menu ......................................................................................................... 89
System Configuration menu ...................................................................................... 90
Diagnostics menu .................................................................................................... 91
viii

6 Specifications ................................................................................................................. 92
Computer specifications .......................................................................................................... 92
33.78-cm (13.3-in) display specifications .................................................................................. 93
Hard drive specifications ........................................................................................................ 94
DVD±RW SuperMulti DL Drive with LightScribe specifications ...................................................... 95
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ................................................... 96
System resource specifications ................................................................................................. 97
7 Backup and recovery ...................................................................................................... 98
Creating recovery discs .......................................................................................................... 99
Backing up your information ..................................................................................................100
Using Windows Backup and Restore ....................................................................... 101
Using system restore points .....................................................................................101
When to create restore points .................................................................. 101
Create a system restore point ...................................................................101
Restore to a previous date and time ..........................................................102
Performing a recovery .......................................................................................................... 102
Recovering from the recovery discs ..........................................................................102
Recovering from the dedicated recovery partition (select models only) ......................... 103
8 Connector pin assignments ........................................................................................... 104
Audio-out (headphone) ......................................................................................................... 104
Audio-in (microphone) .......................................................................................................... 104
External monitor ...................................................................................................................105
RJ-45 (network) .................................................................................................................... 106
Universal Serial Bus ..............................................................................................................106
HDMI ................................................................................................................................. 107
9 Power cord set requirements ........................................................................................ 108
Requirements for all countries or regions ................................................................................. 108
Requirements for specific countries or regions .......................................................................... 109
10 Recycling .................................................................................................................... 110
Battery ................................................................................................................................ 110
Display ............................................................................................................................... 110
Index ............................................................................................................................... 116
ix

x

1 Product description
Category Description Compaq Presario
CQ32
HP G32
Product Name Compaq Presario CQ32 Notebook PC √
HP G32 Notebook PC √
Processors Intel® Core™ i5
580M, 2.66-GHz, SC turbo, 3-MB L3 cache √√
560M, 2.66-GHz, SC turbo, 3-MB L3 cache √√
540M, 2.53-GHz, SC turbo, 3-MB L3 cache √√
520M, 2.40-GHz, SC turbo, 3-MB L3 cache √√
480M, 2.66-GHz, SC turbo, 3-MB L3 cache √√
460M, 2.53-GHz, SC turbo, 3-MB L3 cache √√
450M 2.40-GHz, SC turbo, 3-MB L3 cache √√
430M 2.26-GHz, SC turbo, 3-MB L3 cache √√
Intel Core i3
390M, 2.66-GHz, 3-MB, L3 cache √√
380M, 2.53-GHz, 3-MB L3 cache √√
370M, 2.40-GHz, 3-MB L3 cache √√
350M, 2.26-GHz, 3-MB L3 cache √√
Intel Pentium®
P6300, 2.26-GHz, 3-MB, L3 cache √√
P6200, 2.13-GHz, 3-MB L3 cache √√
P6100, 2.0-GHz, 3-MB L3 cache √√
P6000, 1.86-GHz, 3-MB L3 cache √√
Chipset Intel HM55 Express √√
1

Category Description Compaq Presario
CQ32
HP G32
Graphics Discrete graphics
ATI Mobility Radeon™ HD6370 with 1024-MB
of dedicated video memory 128-MB×16 DDR3,
800-MHz)
√√
Support for BD and/or HD-DVD playback with
HD Decode, and DX11 Support
√√
Panel 33.78-cm (13.3-in) HD LED BrightView (1366
× 768 HD) (5.2 mm) SVA
√√
16:9 ultra wide aspect ratio √√
Memory 2 SODIMM slots √√
Customer-accessible and upgradable √√
Supports up to 8 GB of system memory √√
DDR3, 1066-MHz, dual-channel memory (DDR3
1333 MHz downgraded to DDR3 1066 MHz)
√√
Supports the following configurations:
●4 GB (2 GB×2) √√
●4 GB (4 GB×1) √√
●3 GB (1 GB×1 + 2 GB×1) √√
●2 GB (1 GB×1) √√
●2 GB (1 GB×2) √√
●1 GB (1 GB×1) √√
Hard drives Supports the following 9.5-mm, 6.35-cm
(2.5-in) SATA hard drives
●640-GB, 5400 rpm √√
●500 GB, 7200 & 5400 rpm √√
●320 GB, 7200 & 5400 rpm √√
●250 GB, 7200 rpm √√
●160 GB, 7200 rpm √√
Optical drives Supports the following 12.7-mm (0.50-in) tray
load, fixed, SATA drive:
Blu-ray ROM with LightScribe DVD±R/RW
SuperMulti DL Drive
√√
Blu-ray ROM DVD±R/RW SuperMulti DL Drive √√
DVD±R/RW SuperMulti DL Drive with
LightScribe
√√
DVD±R/RW SuperMulti DL Drive √√
2 Chapter 1 Product description

Category Description Compaq Presario
CQ32
HP G32
Camera Low cost VGA camera √√
Fixed (no tilt), activity LED √√
640 × 480 by 24 frames per second √√
Microphone One microphone, digital √√
Noise suppression, echo cancellation √√
Audio HD audio √√
Supports Microsoft Premium requirements √√
Two Altec Lansing speakers √√
Ethernet Integrated 10/100 network interface card (NIC) √√
Wireless Integrated wireless local area network
(WLAN) options by way of wireless
module:
√√
Intel Centrino Wireless-N 1000 b/g/n with 2
antennas
√√
Atheros 54g wireless 802.11 b/g/n with 2
antennas
√√
Broadcom 802.11b/g/n with 2 antennas √√
Broadcom 802.11b/g/n 1x1 WiFi + 2070
Bluetooth combo half-minicard module with 2
antennas
√√
Realtek 802.11b/g/n with 2 antennas √√
Realtek 802.11b/g/n 1x1 + Bluetooth with 2
antennas
√√
External media card 5-in-1 Digital Media Slot; supports SD, MMC,
MS, Mspro, xD
√√
Supports mini versions of SD, MMC, and MS
Duo with adapter (adapter not included)
√√
Ports VGA (Dsub 15-pin) supporting 1600 x 1200
resolution at 75 Hz
√√
Disabled when connected to devices through
expansion port 3
√√
Hot plug/unplug and auto detect for wide-
aspect or standard-aspect video
√√
HDMI v1.3 supporting up to 1080p, 1920 x
1200 @ 60 Hz DVI mode
√√
USB 2.0 (3) √√
RJ-45 √√
3

Category Description Compaq Presario
CQ32
HP G32
Audio-in (microphone) √√
Audio-out (headphone) √√
Smart-pin AC adapter plug √√
Keyboard/pointing
devices
33.78-cm (13.3-inch) black textured pocket
keyboard
√√
TouchPad supports two-way scroll with legend √√
Taps enabled by default √√
Power requirements 6-cell (55-Wh) 2.55-Ah Li-ion battery √√
6-cell (47-Wh) 2.2-Ah Li-ion battery √√
1 meter power cord √√
65-W AC adapter with Smart-Pin DC connector √√
90-W AC adapter with Smart-Pin DC connector √√
Security Kensington Security Lock √√
Operating system Preinstalled:
Windows 7 Home Basic (32 bit) √√
FreeDOS √√
Serviceability End-user replaceable parts:
AC adapter √√
Battery (system) √√
Hard drive √√
Memory module √√
Optical drive √√
Mini-card device √√
4 Chapter 1 Product description

2 External component identification
Identifying hardware
To see a list of hardware installed in the computer, follow these steps:
▲Select Start >Control Panel >System and Security. Then, in the System area, click
Device Manager.
You can also add hardware or modify device configurations using Device Manager.
NOTE: Windows® includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing software,
running utilities, or changing Windows settings. Refer to Help and Support for more information.
Identifying hardware 5

Top components
TouchPad
Component Description
(1) TouchPad on/off indicator To turn the TouchPad on and off, quickly double-tap the TouchPad
on/off indicator.
NOTE: When the TouchPad is enabled, the light is off.
(2) TouchPad zone* Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button* Functions like the left button on an external mouse.
(4) Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings. To view or change pointing device preferences, select Start >Devices and Printers.
Then, right-click the icon representing your device, and select Mouse settings.
There is an unmarked scroll zone inside the right edge of the TouchPad. To scroll up and down using
the TouchPad vertical scroll zone, slide your finger up or down inside the right edge of the TouchPad.
For more information about TouchPad features, refer to ”Using the TouchPad” section later in this guide.
6 Chapter 2 External component identification

Lights
Component Description
(1) TouchPad light ●Amber: The TouchPad is disabled.
●Off: The TouchPad is enabled.
(2) Caps lock light On: Caps lock is on.
(3) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(4) Wireless light ●White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●Amber: All wireless devices are off.
Top components 7

Button and speakers
Component Description
(1) Speakers (2) Produce sound.
(2) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, briefly press the
button to exit Sleep.
●When the computer is in Hibernation, briefly press the button
to exit Hibernation.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >Control
Panel >System and Security >Power Options.
8 Chapter 2 External component identification

Keys
Component Description
(1) esc key Displays system information when pressed in combination with the
fn key.
(2) fn key ●Displays system information when pressed in combination with
the esc key.
●Press in combination with an Up, Down, Left, or Right arrow
key to navigate a page or document.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Navigation keys Navigate using the Up, Down, Left, and Right arrow keys.
(6) Action keys Execute frequently used system actions.
Top components 9

Display
Component Description
(1) Internal microphone Records sound.
(2) Integrated webcam Records video and captures still photographs.
(3) Integrated webcam light On: The integrated webcam is in use.
10 Chapter 2 External component identification