HP Compaq Presario Manual

Worldwide
Telephone
Numbers

Warranty Documentation Team Saved date: 02/08/02 2:45 PM
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Warranty Documentation Team - Saved date: 09/05/02 5:32 PM
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Worldwide Telephone Numbers
Argentina
Call Center Service Support......................................................... 0-810-555-5000
Customer Support Website .................................... http://clac.compaq.com/ayuda
Armenia
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
Australia
General Information................................................................................. 13 23 93
Fax ................................................................................................... 02 9022 8305
Warranty Support/Post-Sales Information ..................................... 1-300-368-369
Austria
General Information
Allgemeine Informationen................................................................0800-242-242
Technical Support (Business Products)
Technischer Kundendienst (Business-Produkte)...................... [phone]
Compaq NonStop™ Tandem Support..............................................0800-201-601
CarePaq™ Telephone Support........................................................0800-215-032
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario™ Technical Support
Notebooks ................. (Mo-Fr 08:00-20.00 Uhr, Sa 10.00-16.00) 0810 810 190
Presario 35xx, 55xx, 7Cyxxx.............. (Mo-Fr 08:00-17:00 Uhr) 0810 001 058
Presario 7FRxxx...................................(Mo-Fr 08:00-17:00 Uhr) 0810 001 179
Azerbaijan
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
Belgium
Commercial Information..............................................................+32-70-22.20.30
Commercial Fax...........................................................................+32-70-22.20.50
Technical Information..................................................................+32-70-23.32.21
Technical Fax...............................................................................+32-70-22.20.80
CarePaq Telephone Support.........................................................+32-70-22.20.90

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Belgium (continued)
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ................................................................ 090 010 201
Technical Contractual Information ............................................. +32-2-729.77.44
Technical Contractual Fax ........................................................... +32-2-729.7765
Customer Support Website ...................................http://www.compaq.be/support
Compaq NonStop Tandem Support ....................................0800-15811 (Flemish)
0800-15812 (French)
0800-15813 (English)
Bolivia
General Information Información General ................................... [phone]
Technical Support Apoyo Técnico ........................................... [phone]
Customer Support Website .................................... http://clac.compaq.com/ayuda
Brazil
Compaq Customer Assistance Service and Technical Support
Serviço de Atendimento ao Consumidor/Garantia ..........(toll free) 0800-55-6404
Grande SP 11 5683-5400
Suporte Técnico/Empresas e Contratos ...........................(toll free) 0800-55-6405
International Technical Support................................................+55 11 5683-5405
Customer Support Website ...............................http://www.compaq.com.br/ajuda
Canada
General Information Informations générales............................... 1-800-567-1616
Technical Support
(For continuous quality improvement, calls may be monitored.)
Assistance Technique
(Afin de garantir une amélioration continue de la qualité,
les appels peuvent être enregistrés ou suivis.) 1-800-652-6672
Customer Relations Assistance clientèle.................... 1-800-263-5868 (domestic)
Ordering Backup Software
Commande de disquettes de sauvegarde...................................... 1-800-952-7689
Presario Technical Support
Assistance Technique .................................... 1-905-206-HELP (905-206-4357)
Central America and Caribbean
Technical Support Apoyo Técnico .......................................... [phone]
Customer Support Website ................................http://www.compaq.com/support
Chile
Customers and Partners....................................................... [phone]/6550
Contracts ...................................................................................... [phone]
Toll-free Access (domestic only) .....................................................600-600-1122
Customer Support Website .................................... http://clac.compaq.com/ayuda

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Colombia
Technical Support Apoyo Técnico .................... [phone]/0-800-266-7271
Customer Support Website .................................... http://clac.compaq.com/ayuda
Costa Rica
Technical Support ....................................................................... 0-800-0-110-629
Customer Support Website .................................... http://clac.compaq.com/ayuda
Czech Republic
General Information Obecné informace................................... [phone]
Technical Support Technická podpora .................................... [phone]
Customer Support Website .................................. http://www.compaq.cz./support
CarePaq Telephone Support..................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ...................................................... [phone]
Denmark
General Information Generelle oplysninger ................................ [phone]
Technical Support Teknisk support.............................................. [phone]
Sales Information Compaq Frontline, Presales........................... [phone]
Customer Service Website ....................... http://www.compaq.dk/support/contact
CarePaq Telephone Support......................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Dominican Republic
Technical Support ........................................................................ 1-800-799-3477
Customer Support Website .................................... http://clac.compaq.com/ayuda
Eastern Europe, Middle East, Africa
Support for Albania, Algeria, Armenia, Belarus, Benin, Bosnia, Bulgaria,
Burkina Faso, Cameroon, Chad, Croatia, Cyprus, Estonia, Gabon, Ghana,
Guinea, Ivory Coast, Latvia, Lithuania, Macedonia, Malta, Mauritania,
Moldova, Niger, Nigeria, Senegal, Sierra Leone, Togo, Tunisia, Ukraine, and
Yugoslavia:
Technical Support ....................................................................... [phone]
Fax .............................................................................................. [phone]
Customer Support Email Address....................... bdgsupport.i[email protected]om
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Ecuador
Technical Support Apoyo Técnico .................... (toll free) 999-119:877-219-8671
Customer Support Website .................................... http://clac.compaq.com/ayuda
Egypt
General Information....................................................................... [phone]
Technical Support .......................................................................... [phone]
[phone]

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Egypt (continued)
General Fax.................................................................................... [phone]
General Email Address [e-mail]
El Salvador
Technical Support ........................................................... 800-1785:877-219-8671
Customer Support Website .................................... http://clac.compaq.com/ayuda
Finland
Oy Compaq Computer Ab ............................................................... [phone]
Compaq Care Center—Technical support for
Compaq products and product information.......................+358 (0) 203 206 720
Compaq Warranty Call Logging.............................................+358 (0) 203 20300
Operation Control Center—Compaq, Digital, and
Tandem Products .................................................................+358 (0) 203 20300
Sales Information ...................................................................+358 (0) 203 44 500
CarePaq Telephone Support...................................................+358 (0) 203 22 731
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ..................................................+358 (0) 203 161 500
France
General Information Informations générales.......0825 804 805 (0,15 €TTC/min)
Technical Support Assistance technique.............. 0825 813 823 (0,15 €TTC/min)
Technical Support AlphaTM, VAXTM,
and Tru64TM UNIX .......................................... 0810 874 123 (0,03 €TTC/min)
CarePaq Telephone Support................................. 0825 804 805 (0,15 €TTC/min)
CarePaq Services Website ...... http://www.compaq.fr/services/carepaq/home.asp
Presario Technical Support .................................. 0825 345 678 (0,15 €TTC/min)
Georgia
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
Germany
General Information
Allgemeine Informationen.............................(+49) 0180/3 22 12 21 (0,09 €/min.)
Technical Support Commercial Products
Technische Hotline........................................(+49) 0180/5 21 21 11 (0,12 €/min.)

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Germany (continued)
Technical Support for Presario
Technische Hotline für Presario
Presario Minitower und Microtower
Serien 7FRxxx, 5FRxxx.......................(+49) 0180/5 32 23 26 (0,12 €/min.)
Serien 7CY, 5CY, 55xx ........................(+49) 0180/5 26 67 27 (0,12 €/min.)
Presario Notebooks..................................(+49) 0180/5 00 31 88 (0,12 €/min.)
CarePaq Telephone Support
CarePaq Hotline ............................................(+49) 0180/5 23 21 18 (0,12 €/min.)
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Greece
General Information................................................ [phone] (domestic)
Technical Support ................................................... [phone] (domestic)
CarePaq Telephone Support.................................... [phone] (domestic)
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ..................................... [phone] (domestic)
Guatemala
Technical Support .......................................................... 99-99-190:877-219-8671
Customer Support Website .................................... http://clac.compaq.com/ayuda
Honduras
Technical Support .....................................................................183:877-219-8671
Customer Support Website .................................... http://clac.compaq.com/ayuda
Hong Kong
General Information........................................................................ 852-22923888
Technical Support ........................................................................... 852-22923322
Hungary
General Information Általános információk .............................. [phone]
06(80) COMPAQ [06 (80) 266-727]*
06 (80) 206-720*
Technical Support Technikai támogatás.................................... [phone]
Customer Support (CarePaq/Non-Desktop—Notebook)
A vásárló támogatása................................ 06 (80) COMPAQ [06 (80) 266-727]*
06 (80) 206-720*
CarePaq Telephone Support....................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Email......................[e-mail]
*Toll free, in-country only
India
Call Centre
Ahmedabad .........................................................1 901 445 445/ [phone]
Bangalore ............................................................ 1 901 445 445/ [phone]

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India (continued)
Chennai ............................................................... 1 901 445 445/ [phone]
Delhi.................................................................... 1 901 11 7711/ [phone]
Hyderabad........................................................... 1 901 445 445/ [phone]
Kolkata................................................................ 1 901 445 445/ [phone]
Mumbai............................................................... 1 901 11 7711/ [phone]
Pune .................................................................... 1 901 445 445/ [phone]
Fax .............................................................................+91-(80)-3374601/3479266
Technical Support Email..............................................[email protected]
Indonesia
General Information/Warranty/Pre-Sales Information................ (6221) 573-1111
001-803-65-1111
Fax .................................................................................................. (65) 395-1010
Support Website................................................http://www.compaq.co.id/support
Ireland
General Information....................................................................... 01800 409 454
Technical Support ....................................................................... [phone]
CarePaq Telephone Support................................................................ 01 2141402
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ............................................................ 01850 214 141
Israel
General Information................................................................... [phone]
Telephone Support ..................................................................... [phone]
Fax ............................................................................................. [phone]
CarePaq Telephone Support....................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ........................................................ [phone]
Italy
Pre-Sales and General Information ............................................ [phone]
Technical Support ...................................................................... [phone]
Technical Support Alpha, VAX, and Tru64 UNIX.............................. 800820062
FAX Technical Support ............................................................. [phone]
CarePaq Telephone Support....................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ........................................................ [phone]

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Kazakhstan
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
Korea
Warranty Support/General Information .........................080-902-7777 (domestic)
822-2202-3597 (international)
822-2191-5941 (fax)
e-Commercial (Product Sales) ................822-1588-3773 (domestic/international)
Kyrgizstan
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
Luxembourg
Commercial Information.................................................................+352-49.13.02
Commercial Fax..............................................................................+352-49.85.03
Technical Information.....................................................................+352-49.14.25
Technical Fax..................................................................................+352-49.14.40
CarePaq Telephone Support............................................................+352-55.20.90
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support .............................................................+352-29.65.40
Technical Contractual Information ...............................................+352-49.81.771
Technical Contractual Fax ..........................................................+352-49.92.6292

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Luxembourg (continued)
Customer Support Website ....................................http://www.compaq.lu/support
Compaq NonStop Tandem Support ......................................0800-2375 (Flemish)
0800-5812 (French)
0800-23820 (English)
Malaysia
General Information.........................................................................1800-80-1111
Warranty Support/Pre-Sales Information.........................................1800-80-1111
Extended Service Coverage .............................................................1800-88-3435
Fax .................................................................................................. (65) 395-1010
Support Website...........................................http://www.compaq.com.my/support
Mexico
Warranties..................................................................................... [phone]
+01-800-4-COMPAQ
Contracts ....................................................................................... 52-5-284-3888
+01-800-010-2020
Customer Support Website .................................... http://clac.compaq.com/ayuda
Morocco
Technical Support ...................................................................... [phone]
Call Center ................................................................................. [phone]
Email...................................................................... [e-mail]
Netherlands
General Information
Algemene Informatie................................. [phone] or/of [phone]
Presario
Helplijn Presario ..................................................... 0900-2023091 (0,10 €/min)*
All Other Products
Helplijn overige producten ...................................... 0900-1681616 (0,34 €/min)*
CarePaq Telephone Support............................................................ 0800-0221244
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
*Not available internationally.
*Deze nummers zijn alleen bereikbaar vanuit Nederland.
New Zealand
General Information.....................................................0800 COMPAQ (266 727)
Commercial Warranty Support ........................................................ 0800 449 552
Pre-Sales Information ............................................................... 064 0508 422 846
Presario Warranty Support........................................................ 064 0508 477 372
Nicaragua
Technical Support .....................................................................147:877-219-8671
Customer Support Website .................................... http://clac.compaq.com/ayuda

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Norway
General Information Generell Informasjon.................................+47-22-07-20-20
Technical Support Teknisk støtte ................................................+47-22-07-20-20
Fax Faks......................................................................................+47-22-07-20-21
CarePaq Telephone Support........................................................+47-22-07-20-25
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support .........................................................+47-22-57-77-04
Panama
Technical Support .................................................................... 001-800-111-9642
Customer Support Website .................................... http://clac.compaq.com/ayuda
Paraguay
Technical Support Apoyo Técnico ........................................... [phone]
Customer Support Website .................................... http://clac.compaq.com/ayuda
People’s Republic of China
General Information...................................................................+86 800-8109900
Technical Support ......................................................................+86 800-8109900
Customer Service Website......................................... http://www.compaq.com.cn
Peru
General Information Información General ................................... [phone]
Technical Service............................................................. (toll free) 0-800-50-555
Customer Support Website .................................... http://clac.compaq.com/ayuda
Philippines
General Information...........................................[phone]/1800-1-651-1111
Warranty Support/Pre-Sales Information...........[phone]/1800-1-651-1111
Support Website............................................http://www.compaq.com.ph/support
Fax ................................................................................................... (65)395-1010
Poland
General Information Informacja ogólna ............................+48-22-0-800-122-622
Technical Support Pomoc techniczna ........................................+48-22-64 00 000
CarePaq Telephone Support.......................................................+48-22-64 00 000
[phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Portugal
Call Center Service Support...................................................... [phone]
Technical Service Support ...................................... [phone] (domestic)
[phone] (international)
Customer Support Website .................................................http://www.compaq.pt
CarePaq Telephone Support...................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com

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Portugal (continued)
Presario Technical Support ........................................ [phone], option 1
Fax ........................................................................................... [phone]
Puerto Rico
Technical Service......................................................................... 1-800-652-6672
Warranties.................................................................................... 1-800-652-6672
Contracts ...........................................................1-787-783-6565, 1-800-981-4764
Customer Support Website ................................http://www.compaq.com/support
Romania
Customer Service .......................................................................+40-21-222.23.24
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Fax .............................................................................................+40-21-223.40.10
Russia
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
CarePaq Telephone Support................................. (Rep. Office) [phone]
(Hotline) [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
Saudi Arabia
Technical Support ........................................................................+966-1-2180909
(toll free) 8001241001
Singapore
General Information/Warranty Support .........................................1800-395-1111
Pre-Sales Information ........................................................................65-395-1100
Support Website............................................ http://www.compaq.com.sg/support
Fax .....................................................................................................65-395-1010
Warranty Support Email ID .............................................. [email protected]
Slovakia
General Information.................................................................. [phone]
Technical Support .................................................................... [phone]
Support Website.................................................... http://www.compaq.sk/support
CarePaq Telephone Support...................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Slovenia
General Information................................................................+386 (0)1 5602 170
Technical Support ....................................................................... [phone]
Support Website.................................................................. http://www.compaq.si

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Slovenia (continued)
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Fax ..........................................................................................+386 (0)1 5602 195
South Africa
General Information................................................................... [phone]
0800-115339 (toll free)
Technical Support ...................................................................... [phone]
0800-115339 (toll free)
CarePaq Telephone Support.............................................. 0800-115339 (toll free)
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ............................................... 0800-115339 (toll free)
Spain
General Information Información General ...............................+34-902-10-14-14
Technical Support Soporte Técnico ..........................................+34-902-20-24-00
CarePaq Telephone Support......................................................+34-902-20-26-00
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support .......................................................+34-902-20-20-60
Fax ................................................................................................. +091 590 9333
Sri Lanka
General Information/Warranty Support .................... 01-430-800, MTF 395-1133
Fax .....................................................................................................65-395-1010
Sweden
General Information Allmän information....................................+46-8-730-01-50
Sales Information SaleslinQ......................................................+46-200-27-00-00
Technical Support, Reseller Teknisk support, återförsäljare......+46-8-730-01-57
Technical Support, Presario Teknisk support, Presario ..............+46-8-730-01-45
CarePaq Telephone Support........................................................+46-8-730-01-54
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Switzerland
CarePaq Telephone Support....................................................+41 (0)848 858 080
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support .....................................................+41 (0)900 573 400
InfoLine ..................................................................................+41 (0)844 844 111
Equipment Hotline—Monitors, Desktops, Handhelds,
Notebooks, Storage, and Servers ........................ [phone] (Deutsch)
[phone] (Français)
[phone] (Italiano)
Contracts ........................................................ +41 01/848 802 208 (international)
0800 555 544 (domestic)

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Taiwan
General Information...................................886-2-27768888 (Taipei Head Office)
886-2-23761100 (Taipei Customer Services Office)
Toll-free Hotline ........................................................................... [phone]
Technical Support ........................................ 886-2-23761111 (Call Service Line)
Compaq Care Center...................................................... 886-2-23962288 (Taipei)
886-3-5427800 (Hsinchu)
886-4-23025310 (Taichung)
886-7-2371100 (Kaohsiung)
Fax ...............................................................................................886-2-27389523
Thailand
General Information...................................... [phone] or 001-800-65-1111
Warranty Support/Pre-Sales Information...... [phone] or 001-800-65-1111
Fax ................................................................................................. [phone]
Support Website................................................http://www.compaq.co.th/support
Turkey
General Information Genel Bilgi.............................................. [phone]
Technical Support Teknik Destek............................................. [phone]
Customer Support Müşteri Destek ........................................... [phone]
Fax Faks................................................................................... [phone]
CarePaq Telephone Support..................................................... [phone]
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ...................................................... [phone]
NOTE: For online support, refer to Internet üzerinden destek almak için
http://www.compaq.com.tr/destek/index.html
Turkmenistan
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
United Arab Emirates (Dubai)
General Information (Call Center) ................................................+9714-8818100
(toll free) 800 4520
[phone] (Bahrain)
Customer Support Website ...........................http://www.compaq.com/middleeast
Presario Technical Support ..................................................... (toll free) 800 4520

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United Kingdom
General Enquiries........................................................................... 0845 270 4000
Sales Enquiries............................................................................... 0845 270 4222
CarePaq Telephone Support........................................................... 0870 559 2000
CarePaq Services Website ....................... http://www.carepaq.emea.compaq.com
Presario Technical Support ............................................................ 0870 241 1545
Support on all other Compaq products........................................... 0870 559 2000
United States
General Information..................................................................... 1-800-345-1518
Technical Support (For continuous quality improvement,
calls may be monitored.) ........................................................... 1-800-652-6672
PaqFax™..................................................................................... 1-800-345-1518
Download Facility (modem access only) ..................................... 1-281-518-1418
Ordering Backup Software, QuickRestore CD Replacements,
or Replacement User Guides..................................................... 1-800-952-7689
Presario Technical Support .......................... 1-208-4PC-HELP (1-208-472-4357)
Customer Support Website ................................http://www.compaq.com/support
Presario Support Website................... http://www.compaq.com/consumersupport
Uruguay
Technical Support Apoyo Técnico ........................................... [phone]
Customer Support Website .................................... http://clac.compaq.com/ayuda
Uzbekistan
General Information................................................................... [phone]
Technical Support ...................................................................... [phone]
Support Website.................................................... http://www.compaq.ru/support
NOTE: To find a service centre near you, ask your Compaq representative or
refer to http://www.compaq.ru/cservice/.
Venezuela
Warranties................................................................................ [phone]
(toll free) +0800-22-73727
Contracts and Alpha Products..................................... (toll free) +0800-22-73727
Customer Support Website .................................... http://clac.compaq.com/ayuda
Vietnam
General Information....................................................................... [phone]
Warranty Support/Pre-Sales Information....................................... [phone]
Fax ................................................................................................. [phone]

© 2002 Compaq Information Technologies Group,
L.P. Compaq, the Compaq logo, NonStop, CarePaq,
Presario, Alpha, VAX, Tru64, and PaqFax are
trademarks of Compaq Information Technologies
Group, L.P. in the U.S. and/or other countries. UNIX
is a trademark of The Open Group in the U.S. and/
or other countries.
Ninth Edition (September 2002)
215918-009
Back Cvr WWTN.p65 9/5/2002, 5:02 PM1