HP Compaq Presario User manual

Table of Contents i
Contents
CHAPTER 1
Using this Guide
Text Conventions...................................................................................................................1-1
Special Messages .................................................................................................................1-2
Locating Help........................................................................................................................1-2
Glossary ........................................................................................................................1-2
Index .............................................................................................................................1-2
Troubleshooting.............................................................................................................1-2
Understanding Your Service and Support Options ..........................................................1-3
Comments about this Guide ..................................................................................................1-3
CHAPTER 2
Introducing Your Internet PC
Using the TouchPad ..............................................................................................................2-1
Setting the Tapping and Double-Tapping Feature...........................................................2-1
Setting the Edge Motion Feature....................................................................................2-2
Identifying Your Storage Drives..............................................................................................2-3
Using Your Diskette Drive......................................................................................................2-3
Identifying Your Hard Drive Size ............................................................................................2-4
Securing Your Mobile Internet PC ..........................................................................................2-4
Using the Security Slot...................................................................................................2-4
Setting a Power-On Password .......................................................................................2-5
Removing a Power-On Password...................................................................................2-6

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CHAPTER 3
Using Your CD or DVD Drive
Inserting and Removing a Disc..............................................................................................3-1
Inserting a Disc .............................................................................................................3-1
Removing a Disc ........................................................................................................... 3-2
Manually Ejecting a Disc ............................................................................................... 3-2
Playing an Audio CD .............................................................................................................3-3
Playing a non DVD Video CD ................................................................................................. 3-3
Using the DVD Player (available on select models) ................................................................ 3-4
Using a “Regionalized” DVD.......................................................................................... 3-5
Identifying Your Region Setting...................................................................................... 3-5
Changing a Region Setting ............................................................................................ 3-5
Play Settings ................................................................................................................. 3-6
Display Options..................................................................................................................... 3-7
Viewing and Hiding the DVD Player Panel ...................................................................... 3-7
Enlarging and Reducing the View .................................................................................. 3-7
Hiding the Taskbar........................................................................................................ 3-7
On-Screen Control Buttons ................................................................................................... 3-8
CHAPTER 4
Identifying and Removing Computer Viruses
Recognizing a Computer Virus .............................................................................................. 4-1
Using McAfee Anti-Virus Software......................................................................................... 4-1
Scanning for Viruses ..................................................................................................... 4-2
Creating an Anti-Virus Emergency Diskette ................................................................... 4-3
Using an Anti-Virus Emergency Diskette........................................................................ 4-4
Keeping Your Anti-Virus Software Current............................................................................. 4-5

Table of Contents iii
CHAPTER 5
Introducing Microsoft Windows 98
Customizing the Windows Desktop........................................................................................5-1
Arranging Icons .............................................................................................................5-2
Selecting a Background.................................................................................................5-2
Adding a Screen Saver ..................................................................................................5-3
Finding Help..........................................................................................................................5-4
Windows Help................................................................................................................5-4
Running Microsoft Windows (available on select models)...............................................5-4
Microsoft Windows Starts Here (available on select models) ..........................................5-4
Searching for Files ................................................................................................................5-5
Creating New Folders............................................................................................................5-5
Deleting Files and Folders .....................................................................................................5-6
Creating Shortcuts ................................................................................................................5-6
Using Microsoft Windows Accessories...................................................................................5-7
Installing Additional Software ................................................................................................5-8
Installing Software from a CD or Diskette.......................................................................5-8
Installing a Downloaded Program File ............................................................................5-9
CHAPTER 6
Surfing the Internet
Internet Addresses (URLs) .....................................................................................................6-1
Understanding the World Wide Web ......................................................................................6-2
Choosing an Internet Service Provider ...................................................................................6-2
Using a Web Browser............................................................................................................6-3
Microsoft Internet Explorer.............................................................................................6-3
Surfing Tips ..........................................................................................................................6-4
Accessing a Search Engine............................................................................................6-4
Using a Search Engine...................................................................................................6-5

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CHAPTER 7
Sending and Receiving Faxes
Using RingCentral Fax...........................................................................................................7-1
Setting Up RingCentral Fax............................................................................................ 7-1
Sending a Fax ............................................................................................................... 7-2
Receiving a Fax............................................................................................................. 7-2
CHAPTER 8
Saving Energy with Sleep and Power Management
What are Sleep and Hibernation?.......................................................................................... 8-1
The Importance of Hibernation Mode............................................................................. 8-2
Putting Your Computer into Sleep Mode ........................................................................ 8-3
Resuming from Sleep or Hibernation Mode.................................................................... 8-3
Adjusting Power Settings...................................................................................................... 8-3
Changing Your Power Management Settings in Microsoft Windows ............................... 8-3
Power Schemes Tab ..................................................................................................... 8-4
Alarms Tab ................................................................................................................... 8-5
Turning Off Sleep Mode................................................................................................. 8-5
Changing Your Power Management Settings in DOS...................................................... 8-6
Recovering from a Loss of Electrical Power........................................................................... 8-7
Power Surges and Sags ................................................................................................ 8-7
Using a Surge Suppressor............................................................................................. 8-7
Restarting Your Computer After a Power Failure ............................................................ 8-7
Electrical Storms........................................................................................................... 8-8
Creating a Personal Power Scheme ...................................................................................... 8-8

Table of Contents v
CHAPTER 9
Maintaining Your Internet PC
Battery Overview...................................................................................................................9-1
Battery Power................................................................................................................9-1
Battery Operating Time..................................................................................................9-1
Storing the Battery.........................................................................................................9-2
Recycling the Battery.....................................................................................................9-2
Calibrating the Battery...........................................................................................................9-3
Maximizing Battery Operating Time.......................................................................................9-5
Correcting a Low Battery Condition................................................................................9-6
Cleaning Your Internet PC......................................................................................................9-7
Using System Maintenance Features.....................................................................................9-8
Backing Up Your System Using SystemSave..........................................................................9-8
CHAPTER 10
Understanding Your Service and Support Options
Compaq Support .................................................................................................................10-1
Compaq Remote Support (available in select regions)..........................................................10-2
Using Compaq Diagnostics..................................................................................................10-3
Testing Equipment.......................................................................................................10-4
System Record....................................................................................................................10-5
Compaq Service Connection................................................................................................10-6
Overview .....................................................................................................................10-6
Turning Compaq Service Connection On and Off..........................................................10-6
How it Works ...............................................................................................................10-7
Compaq Service Connection Privacy and Data Security Statement...............................10-7
Internet Support ..................................................................................................................10-8

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QuickRestore...................................................................................................................... 10-9
Full Restore................................................................................................................. 10-9
System Restore......................................................................................................... 10-10
Selective Restore ...................................................................................................... 10-11
SystemSave .............................................................................................................. 10-12
Creating a QuickRestore Emergency Recovery Boot Diskette..................................... 10-13
Using the QuickRestore Emergency Recovery Boot Diskette ...................................... 10-14
Drivers.............................................................................................................................. 10-15
Installing Drivers for New Hardware .......................................................................... 10-15
Reinstalling Deleted Drivers....................................................................................... 10-15
CHAPTER 11
Troubleshooting Guide
Helpful Hints....................................................................................................................... 11-1
Understanding This Guide................................................................................................... 11-1
Contacting a Compaq Authorized Service Provider ............................................................ 11-17
CHAPTER 12
Safety and Comfort
Promoting a Safe and Comfortable Work Environment ........................................................ 12-2
Important Choices....................................................................................................... 12-2
Take Action for Safety and Comfort ............................................................................. 12-2
Key Principles..................................................................................................................... 12-3
Finding Your Comfort Zone .................................................................................................12-4
A Range of Positions ................................................................................................... 12-4
Feet, Knees, and Legs................................................................................................. 12-6
Back ........................................................................................................................... 12-7
Forearms, Wrists, and Hands ...................................................................................... 12-8
Shoulders and Elbows................................................................................................. 12-9
Eyes.......................................................................................................................... 12-10

Table of Contents vii
Arranging Your Work Area.................................................................................................12-11
Monitor......................................................................................................................12-11
Keyboard and Pointing Device....................................................................................12-13
Arm Supports and a Palm Rest ..................................................................................12-15
Papers and Books......................................................................................................12-16
Phone........................................................................................................................12-17
Working in Comfort ...........................................................................................................12-18
Using a Notebook Computer ......................................................................................12-18
Typing Style...............................................................................................................12-19
Pointing Style ............................................................................................................12-21
Using a Keyboard on a Sofa .......................................................................................12-22
Taking Breaks and Varying Your Tasks ......................................................................12-23
Monitoring Your Health Habits and Exercise...............................................................12-25
Organizing Your Adjustments ............................................................................................12-26
From the Ground Up ..................................................................................................12-26
From the Top Down ...................................................................................................12-26
Self-Check........................................................................................................................12-27
Seated Position..........................................................................................................12-27
Shoulders, Arms, Wrists, and Hands ..........................................................................12-27
Eyes ..........................................................................................................................12-28
Typing Style...............................................................................................................12-28
Keyboard and Pointing Device....................................................................................12-28
Monitor......................................................................................................................12-29
Notebook Computing .................................................................................................12-29
General Prevention ....................................................................................................12-30

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Electrical and Mechanical Safety Information.................................................................... 12-31
Introduction............................................................................................................... 12-31
Product Safety Policy and General Practice................................................................ 12-31
Installation Requirements.......................................................................................... 12-32
General Precautions for Compaq Products................................................................. 12-33
Precautions for Portable Computer Products.............................................................. 12-38
Precautions for Server and Network Products............................................................ 12-38
Precautions for Products with External Television Antenna Connectors..................... 12-40
Antenna Grounding ................................................................................................... 12-42
Precautions for Products with Modems, Telecommunications, or
Local Area Network Options ...................................................................................... 12-43
Precautions for Products with Laser Devices ............................................................. 12-44
Laser Information...................................................................................................... 12-45
For More Information ........................................................................................................ 12-46
CHAPTER 13
Government Approvals
European Union Notice ....................................................................................................... 13-1
Federal Communications Commission Notice......................................................................13-2
Modifications .............................................................................................................. 13-2
Cables......................................................................................................................... 13-2
Declaration of Conformity for Products Marked with the FCC Logo (United States Only)....... 13-3
Canadian Notice.......................................................................................................... 13-3
Avis Canadien ............................................................................................................. 13-3
Japanese Notice ......................................................................................................... 13-3
Telecom Network Approvals ............................................................................................... 13-4
U.S. Regulations Governing the Use of Modems.................................................................. 13-4
Ringer Equivalence Number (REN)............................................................................... 13-5
Telephone Consumer Protection Act of 1991 ...................................................................... 13-6
Canadian Regulations Governing the Use of Modems.......................................................... 13-6

Table of Contents ix
U.K. BABT Users Notice.......................................................................................................13-7
Telephone Network Connection ...................................................................................13-7
Auto Dialing with the Modem.......................................................................................13-9
Benutzerhinweise für besondere Bestimmungen in Österreich ..........................................13-10
Hinweis für die Benutzung in Österreich ....................................................................13-10
Wahlsperre................................................................................................................13-10
Benutzerhinweise für besondere Bestimmungen in Deutschland .......................................13-10
Hinweis für die Benutzung in der Bundesrepublik Deutschland ..................................13-10
Brugerinstruktioner i overensstemmelse med danske krav................................................13-11
Opkaldskoder P og T..................................................................................................13-11
Speciale gebruiksinstructies voor Nederland .....................................................................13-11
Aansluitfactor ............................................................................................................13-11
Wachten op kiestoon .................................................................................................13-11
Handenvrij bellen.......................................................................................................13-11
Användarinstruktioner i överensstämmelse med svenska krav ..........................................13-12
Uppringningskod P och T...........................................................................................13-12
New Zealand Modem Statements......................................................................................13-12
Safety ...............................................................................................................................13-14
Batteries....................................................................................................................13-14
Power Cords..............................................................................................................13-15
Laser Assemblies ......................................................................................................13-15
CDRH Regulations......................................................................................................13-15
Using the Computer...................................................................................................13-17
German Ergonomics Notice........................................................................................13-17
Mobile Products – German Ergonomics Notice...........................................................13-17
Locating the Regulatory Compliance Markings Labels................................................13-18
Energy Compliance ...........................................................................................................13-20
Glossary
Index

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Table of Contents

Using this Guide 1-1
Chapter 1
Using this Guide
Thank you for buying a Compaq Internet PC. This Reference Guide will help you
to familiarize yourself with your Internet PC, as well as safety and government
approval information.
Please take a moment to familiarize yourself with the special text and messages
used throughout this guide.
Text Conventions
The examples below explain the specially formatted text used in this guide.
•Keyboard key names appear in bold type: Home, End, Backspace, Tab
•Keyboard keys that must be pressed at the same time to perform a task appear
in bold type with a plus (+) between the key names: Ctrl+Home
•Drives appear as capital letters: drive C
•Folder names appear with initial capital letters: Favorites
•File names appear in italics with an initial capital letter: Setup.exe
•Command line statements appear in lower case bold type: a:\install
•Names of icons appear in bold type followed by a picture of the icon:
My Computer Gicon
•Menu items appear in bold type: Programs, Accessories

1
-2 Using this Guide
Special Messages
The following words and symbols have special meaning in this guide.
*HINT: Helpful hints that will make using your computer easier and faster.
+NOTE: Important information concerning the operation of your Internet PC.
`CAUTION: Failure to follow directions may result in equipment damage or loss of
data.
aWARNING: Failure to follow directions may result in bodily harm or loss of life.
Locating Help
Compaq provides you with several resources to help you learn about your Internet
PC. These resources include the following:
Glossary
Computer terms that may be unfamiliar to you are identified in the glossary.
Index
The index is a comprehensive list of the topics covered in this guide.
Troubleshooting
The Troubleshooting section shows how to fix many common computer-related
issues.

Using this Guide 1-3
Understanding Your Service and Support Options
Your Internet PC is equipped with several helpful programs that will aid you in
identifying and solving common computer problems.
If you need further technical support, visit the Compaq Web site at:
www.compaq.com
Compaq Technical Support telephone numbers are listed in the Limited Warranty
Statement.
+NOTE: Locate the model and serial numbers for your computer before you call
technical support. Write these numbers down for future use.
Computer Information
Purchase Date
Store Name
Computer Model Number
Computer Serial Number
Monitor Model Number
Monitor Serial Number
Comments about this Guide
Compaq Computer Corporation welcomes comments and suggestions you may
have concerning this guide. Send correspondence to the following address:
COMPAQ COMPUTER CORP
ATTN: DOCUMENTATION PROGRAM MANAGER
MAIL CODE 060504
20555 SH 249
HOUSTON TX 77070
+NOTE: This address is for comments and suggestions only. It is not for the purpose
of obtaining techinical assistance.

1
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Introducing Your Internet PC 2-1
Chapter 2
Introducing Your Internet PC
Using the TouchPad
The TouchPad lets you use your finger to draw lines or point to items on the
Windows desktop.
To simulate a mouse-click, press the left TouchPad button. It is located directly
below the TouchPad. The left TouchPad button works as the select or drag button.
To double-click an item, move the pointer over the item and press the left
TouchPad button twice. The right TouchPad button works as the context menu or
special drag button.
Setting the Tapping and Double-Tapping Feature
Your TouchPad has a tapping and double-tapping feature that works like a left
mouse button. If this feature is turned on, you can tap once on the TouchPad to
select an object and tap twice to double-click.
+NOTE: The default setting of the tapping feature is turned off.
To turn on the tapping feature, complete the following steps:
1. From the Windows desktop, click Start, point to Settings, then click Control
Panel.
2. Double-click the Mouse Zicon.
3. Select the Touch tab.
4. Click the Tap to Click checkbox to turn on the tapping feature.
5. Click the OK button to apply the changes.

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Setting the Edge Motion Feature
The Edge Motion feature allows you to continue to scroll once your finger reaches
the edge of the TouchPad. When this feature is turned on, the window continues to
scroll until you lift your finger.
To turn on the Edge Motion feature, complete the following steps:
1. From the Windows desktop, click Start, point to Settings, then click Control
Panel.
2. Double-click the Mouse Zicon.
3. Click the Edge Motion tab.
4. Select When Dragging, Always, and When Scrolling to turn on the Edge
Motion feature.
5. Click the OK button to apply the changes.
To get additional help for setting advanced TouchPad features, click the ™button
or select Help from the Mouse Properties window.
For tips on keeping your TouchPad clean, refer to the Cleaning the Exterior
Surfaces of Your Internet PC section in this guide.

Introducing Your Internet PC 2-3
Identifying Your Storage Drives
Your diskette drive, hard drive, CD or DVD, and SuperDisk drive are designated
with letters of the alphabet, as well as with icons.
To determine your drive letters, complete the following steps:
1. From the Windows desktop, double-click the My Computer M
MM
Micon. The
icons for your drives will be displayed in the My Computer window. The drive
letters are found next to the corresponding icons.
2. Use the icons below to identify your drive.
H
3 ½ Floppy Drive ________
Standard Diskette Drive or
SuperDisk Drive
Q
Drive ________
Hard Drive
ž
Drive ________
CD or DVD Drive
+NOTE: The CD or DVD drive and the SuperDisk drive are available only on select
models.
Using Your Diskette Drive
To insert a diskette into the diskette drive, hold the diskette with the label facing up
and the arrow on the diskette pointing towards the drive, and gently push the
diskette into the drive.
To remove a diskette, press the Eject button on the diskette drive.
`CAUTION: Removing a diskette when the drive is reading from or writing to the
diskette can damage the diskette or damage the information stored on it. Wait until
the diskette drive activity is complete before removing a diskette.

2
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Identifying Your Hard Drive Size
To determine the size of your hard drive, complete the following steps:
1. From the Windows desktop, double-click the My Computer Micon.
2. In the My Computer window, right-click the hard drive Qicon.
3. Click the Properties menu option. The size of the hard drive is found under the
General tab.
Securing Your Mobile Internet PC
Using the Security Slot
To use the security slot found on your Internet PC, complete the following steps:
1. Insert the locking device (such as a Kensington lock) into the security slot.
2. Turn the locking device clockwise 90 degrees.
To remove the locking device, turn the locking device counter-clockwise
90 degrees and remove the locking device from the security slot.

Introducing Your Internet PC 2-5
Setting a Power-On Password
You can set a power-on password that will secure the information you store on
your Internet PC. When turning on your computer, this password must be entered
before your computer will start and you can access your files. To set this password,
complete the following steps:
1. When you start your computer, the Compaq logo appears on your display. For
a few seconds, there will be a cursor flashing in the upper right hand corner.
When this cursor appears, press the F10 key.
`CAUTION: F10 setup is for experienced users only. If you change any other settings,
your computer may not restart. Pressing the F9 key at any point within the setup
returns your computer to the default settings.
+NOTE: While in the F10 setup mode, you will not be able to use your mouse or
TouchPad to move around the screen. You must use the arrow keys or the + and –
keys.
2. Using your arrow keys, select the Security option from the menubar.
3. Move to Set Supervisor Password. Press the Enter key.
4. Set your personalized password and press the Enter key. You will have to
confirm the password and press the Enter key again.
`CAUTION: Write your password down in a secure location. If you forget or lose your
power-on password, a Compaq service technician will have to reset your computer
for you to access your files.
5. Move to Password on boot and use the + or – key to select Enable.
6. Using your arrow keys, select Exit from the menubar.
7. Make sure that Exit Saving Changes is selected. Press the Enter key.
8. Select Yes to save your changes and exit.
Your power-on password is now set. Every time you turn on your computer or
access F10 setup, you will have to enter this password.

2
-6 Introducing Your Internet PC
Removing a Power-On Password
To remove a power-on password, complete the following steps:
1. When you start your computer, the Compaq logo appears on your display. For
a few seconds, there will be a cursor flashing in the upper right hand corner.
When this cursor appears, press the F10 key.
2. Using your arrow keys, select the Security option from the menubar.
3. Move to Set Supervisor Password. Press the Enter key.
4. Enter your current password. In the spaces to enter your new password and
confirm your new password, press the Enter key. Press the Enter key again to
exit the screen.
5. Move to Password on boot and use the + or – key to select Disable.
6. Using your arrow keys, select Exit from the menubar.
7. Make sure that Exit Saving Changes is selected. Press the Enter key.
8. Select Yes to save your changes and exit.