HP Elite Dragonfly 13.5 inch Chromebook Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Legal information
© Copyright 2022 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under
license. Chrome, Chrome OS, Chromebook,
Google, and Google Drive are trademarks of
Google LLC. Intel, Core, Iris, Thunderbolt™, the
Thunderbolt logo™, and vPro are trademarks
of Intel Corporation or its subsidiaries in the
U.S. and/or other countries. Microsoft and
Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. USB Type-
C and USB-C are registered trademarks of USB
Implementers Forum. Miracast and Wi-Fi are
registered trademarks of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: May 2022
Document Part Number: N10622-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

Table of contents
1Product description................................................................................................................................................................1
2Components...........................................................................................................................................................................3
Right...................................................................................................................................................................................3
Left.....................................................................................................................................................................................4
Display ...............................................................................................................................................................................5
Low blue light mode (select products only)..............................................................................................................6
Keyboard area.................................................................................................................................................................... 6
Touchpad ...................................................................................................................................................................6
Speakers and ngerprint reader ...............................................................................................................................7
Special keys ...............................................................................................................................................................8
Bottom ...............................................................................................................................................................................9
Labels...............................................................................................................................................................................10
3Illustrated parts catalog ......................................................................................................................................................12
Computer major components..........................................................................................................................................12
Miscellaneous parts.........................................................................................................................................................15
4Removal andreplacement procedures preliminary requirements.....................................................................................17
Tools required..................................................................................................................................................................17
Service considerations.....................................................................................................................................................17
Plastic parts .............................................................................................................................................................17
Cables and connectors.............................................................................................................................................17
Drive handling..........................................................................................................................................................17
Electrostatic discharge information................................................................................................................................18
Generating static electricity ....................................................................................................................................18
Preventing electrostatic damage to equipment.....................................................................................................19
Personal grounding methods and equipment ........................................................................................................19
Grounding the work area.........................................................................................................................................20
Recommended materials and equipment...............................................................................................................20
Cleaning your computer ..................................................................................................................................................21
Enabling HP Easy Clean (select products only) .......................................................................................................21
Removing dirt and debris from your computer.......................................................................................................21
Cleaning your computer with a disinfectant ...........................................................................................................22
Caring for wood veneer (select products only) .......................................................................................................23
Packaging and transporting guidelines ..........................................................................................................................23
Accessing support information .......................................................................................................................................23
5Removal and replacement procedures for authorized service provider parts...................................................................26
Component replacement procedures..............................................................................................................................26
iv

Preparation for disassembly ...................................................................................................................................26
Bottom cover ...........................................................................................................................................................26
Battery .....................................................................................................................................................................27
Touchpad .................................................................................................................................................................29
WWAN module .........................................................................................................................................................30
Solid-state drive ......................................................................................................................................................32
Speakers ..................................................................................................................................................................34
Wireless charging module .......................................................................................................................................35
Fingerprint reader....................................................................................................................................................36
Fans..........................................................................................................................................................................37
Heat sink assembly..................................................................................................................................................38
System board...........................................................................................................................................................39
Lock bracket.............................................................................................................................................................42
Keyboard..................................................................................................................................................................43
Display assembly.....................................................................................................................................................45
Top cover..................................................................................................................................................................46
6Backing up, resetting, and recovering .................................................................................................................................48
Backing up .......................................................................................................................................................................48
Resetting..........................................................................................................................................................................48
Recovering .......................................................................................................................................................................48
Installing the Chromebook Recovery Utility ...........................................................................................................49
Creating recovery media..........................................................................................................................................49
Recovering the Chrome operating system..............................................................................................................49
Setting up your computer after a reset or recovery .......................................................................................................50
Erasing and reformatting the recovery media................................................................................................................50
7Specications.......................................................................................................................................................................51
Computer specications ..................................................................................................................................................51
Display specications ......................................................................................................................................................52
Solid-state drive specications.......................................................................................................................................52
8Statement of memory volatility ..........................................................................................................................................54
Current BIOS steps...........................................................................................................................................................54
Nonvolatile memory usage .............................................................................................................................................56
Questions and answers ...................................................................................................................................................58
Using HP Sure Start (select products only) .....................................................................................................................60
9Power cord set requirements ..............................................................................................................................................61
Requirements for all countries........................................................................................................................................61
Requirements for specic countries and regions ...........................................................................................................61
10Recycling............................................................................................................................................................................63
Index ........................................................................................................................................................................................64
v

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Elite Dragony 13.5 inch Chromebook
Processor Intel® Core™ i7-1265U processor (1.8 GHz [max turbo frequency 4.8 GHz], 10 cores, 12 MB Intel Smart Cache)
Intel Core i7-1255U processor (1.7 GHz [max turbo frequency 4.7 GHz], 10 cores, 12 MB Intel Smart Cache)
Intel Core i5-1245U processor (1.2 GHz [max turbo frequency 4.4 GHz], 10 cores, 12 MB Intel Smart Cache)
Intel Core i5-1235U processor (1.3 GHz [max turbo frequency 4.4 GHz], 10 cores, 12 MB Intel Smart Cache)
Intel Core i3-1215U processor (1.2 GHz [max turbo frequency 4.4 GHz], 6 cores, 10 MB Intel Smart Cache)
Graphics controller Intel® Iris® Xe Graphics
Intel UHD Graphics
Display 34.3 cm (13.5 in), liquid crystal display (LCD), white light-emitting diode (WLED), ultrawide viewing angle
(UWVA)
Widescreen ultra extended graphics array (WUXGA+) (1920 × 1280), BrightView, 100% sRGB, eDP 1.4 + panel
self-refresh (PSR) 2, 400 nits
WUXGA+, antiglare, 100% sRGB, eDP 1.4 + PSR2, 400 nits
WUXGA+, HP SureView Reect+, 100% sRGB, eDP 1.3 + PSR, antiglare, 1000 nits, privacy screen
2K (2256 × 1504), 100% sRGB, eDP 1.4 + PSR2, BrightView, 400 nits
Memory Onboard (nonaccessible) memory supporting up to 32 GB of RAM
LPDDR4x-4266
Supports the following congurations:
●32 GB
●16 GB
●8 GB
Primary storage M.2 solid-state drive (PCIe, non-volatile memory express (NVMe)
512 GB, PCIe 2280
256 GB, PCIe 2230
128 GB, PCIe 2230
Audio Bang and Olufsen
Quad speakers with discrete smart amp
Noise reduction
Video 5 MP integrated camera
Dual-edge microphone
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Wireless Wireless Local Area Network (WLAN)
●Intel AX211 Wi-Fi® 6E Bluetooth® 5.2 WLAN
●Intel AX211 Wi-Fi 6E Bluetooth® 5.2 vPro WLAN
Support for Chromecast
WiFi SAR enabled in BIOS
Wireless Wide Area Network (WWAN) (select products only)
Intel 5000 5G Solution WWAN
Intel XMM 7360 LTE-Advanced WWAN (Cat 9)
Ports Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-A port
(2) USB Type-C® Thunderbolt™ ports
HDMI In port
Digital pen HP Wireless Charging USI Pen (select products only)
Keyboard/pointing
devices
Keyboard
Full size, island style, backlit keyboard with haptic touchpad
Full size, island style, backlit keyboard with haptic touchpad, privacy
Power requirements Battery
4 cell, 50 Whr
Long life
Fast charge
HP Smart AC adapter (non-power correction factor [nPFC], straight, 1.8 m [6 ft] USB Type-C)
65 W, slim
65 W, standard
45 W, standard
Power cord
C5, 1.0 m (3.3 ft)
Security Fingerprint touch sensor
Privacy screen
Nano lock slot
Operating system Chrome™
Chrome with Chrome Education Upgrade (sold separately)
Chrome with Chrome Enterprise Upgrade (sold separately)
Serviceability AC adapter
2 Chapter 1Product description

Components2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Magnetic pen attachment area Holds an optional pen. Place the pen tip facing down for
optimal magnetic attachment. The pen charges wirelessly
when attached to this area.
(2) SIM card tray (select products only) Supports a wireless subscriber identity module (SIM) card.
(3) Security cable slot Attaches an optional security cable to the computer.
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(5) USB Type-C® power connector and
Thunderbolt™ port
Connects an AC adapter that has a USB Type-C Thunderbolt
connector, supplying power to the computer and, if needed,
charging the computer battery. Also connects a USB device,
provides data transfer, and charges small devices.
(6) USB SuperSpeed port Connects a USB device, such as a cell phone, camera,
activity tracker, or smartwatch, and provides high-speed
data transfer.
Components 3

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(7) Audio-out (headphone)/audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a
high denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(2) USB Type-C® power connector and
Thunderbolt port
Connects an AC adapter that has a USB Type-C Thunderbolt
connector, supplying power to the computer and, if needed,
charging the computer battery. Also connects a USB device,
provides data transfer, and charges small devices.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(4) microSD™ memory card reader Reads optional memory cards that store, manage, share, or
access information.
4 Chapter 2Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(5) Power button ●When the computer is o, press the button briey to
turn on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
for at least 10 seconds to turn o the computer.
(6) Volume button Controls speaker volume on the computer.
Display
Use the illustration and table to identify the components on the display.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
Display 5

Table 2-3 Display components and their descriptions (continued)
Component Description
(2) Internal microphones Record sound.
(3) Camera light On (white): The camera is in use.
O: The camera is turned o by the software.
(4) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera’s view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
NOTE: If you have both front-facing and rear-facing cameras, when
one camera lens is revealed and ready to use, the other is concealed.
(6) Ambient light sensors Detects ambient light and allows the device to adjust the screen
brightness.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
6Chapter 2Components

Table 2-4 Touchpad component and description
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
Speakers and ngerprint reader
Speakers are located on the right and left of the keyboard. Fingerprint readers can be located on the
touchpad, on a side panel of the computer, or on the top cover below the keyboard.
Speakers and ngerprint reader 7

Table 2-5 Speakers and ngerprint reader and their descriptions
Component Description
(1) Speakers Produce sound.
(2) Fingerprint reader The ngerprint reader allows you to unlock the computer screen
or to resume computer operations. The reader does not function
as a login device.
■Swipe down across the ngerprint reader.
Special keys
Use the illustration and table to locate the special keys.
8 Chapter 2Components

Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Search key Press to search your apps and the web from your apps list.
(3) Action keys Execute frequently used system functions.
(4) Keyboard lock key Press to lock or unlock your keyboard.
Bottom
Use the illustration and table to identify the bottom component.
Bottom 9

Table 2-7 Bottom component and description
Components Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
Labels
The labels aixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-8 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
10 Chapter 2Components

Table 2-9 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Table 2-10 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
●Regulatory labels—Provide regulatory information about the computer.
●Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11

Illustrated parts catalog3
Use this chapter to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
12 Chapter 3Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are available only as entire hinge-ups.
Models with WWAN:
●QHD, antiglare, 400 nits N13419-001
●WUXGA, antiglare, 400 nits N13420-001
●WUXGA, antiglare, 1000 nits, privacy N13421-001
●WUXGA, BrightView, 400 nits N13422-001
Models without WWAN:
●QHD, antiglare, 400 nits N19301-001
●WUXGA, antiglare, 400 nits N19302-001
●WUXGA, antiglare, privacy, 1000 nits N19303-001
●WUXGA, BrightView, 400 nits N19304-001
(2) Top cover (does not include keyboard)
Models with WWAN N13442-001
Models without WWAN N13441-001
Models with WWAN, Japan N19300-001
Models without WWAN, Japan N19299-001
(3) Keyboard
NOTE: Keyboard brackets are available as spare part number N18723-001. The keyboard
support kit is available as spare part number N18724-001.
NOTE: For a detailed list of country codes, see Keyboard on page 43.
Nonprivacy N18720-xxx
Privacy N18721-xxx
(4) Touchpad
NOTE: The touchpad cable is available in the cable kit as spare part number N13425-001.
N13440-001
(5) Bottom speakers (left and right)
Models without WWAN N13433-001
Models with 5G WWAN N13434-001
Models with LTE WWAN N13435-001
(6) Top speakers (left and right) N13436-001
(7) Solid-state drive
NOTE: The solid-state drive cover is available in the bracket kit as spare part number N13424-001.
512 GB N13460-001
256 GB N13459-001
Computer major components 13

Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
128 GB N13458-001
(8) WWAN module
Intel 5000 5G Solution WWAN
Bracket
N13456-001
N13438-001
Intel XMM 7360 LTE-Advanced WWAN (Cat 9)
Bracket
N13457-001
N13439-001
(9) Fingerprint reader module
NOTE: The ngerprint reader bracket is available in the bracket kit as spare part number
N13424-001.
N13453-001
(10) Bottom cover
Models with WWAN N13430-001
Models without WWAN N13429-001
(11) Fans (left and right) N13432-001
(12) Heat sink assembly N13431-001
(13) Wireless charging module
NOTE: The wireless charging module cable is available in the cable kit as spare part number
N13425-001.
N13452-001
(14) System board
NOTE: The system board repair kit is available as spare part number N19902-888.
Intel Core i7-1265U processor and 32 GB of system memory N13417-001
Intel Core i7-1265U processor and 16 GB of system memory N13416-001
Intel Core i7-1265U processor and 8 GB of system memory (WWAN models) N13418-001
Intel Core i7-1255U processor and 16 GB of system memory N13415-001
Intel Core i5-1245U processor and 16 GB of system memory N13412-001
Intel Core i5-1245U processor and 8 GB of system memory N13413-001
Intel Core i5-1245U processor and 8 GB of system memory (WWAN models) N13414-001
Intel Core i5-1235U processor and 8 GB of system memory N13411-001
Intel Core i3-1215U processor and 8 GB of system memory N13409-001
Intel Core i3-1215U processor and 8 GB of system memory (WWAN models) N13410-001
(15) Battery (4 cell, 50 Whr) L93559-005
USB door (not illustrated) N19631-001
WWAN antennas (not illustrated) N19903-001
14 Chapter 3Illustrated parts catalog

Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-2 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter (nPFC, 1.8 m [6 ft], USB Type-C)
65 W L67440-001
65 W, slim L04650-850
45 W L43407-001
45 W, wall mount L32390-001
Wireless pen N22208-001
SIM card tray N13437-001
USB-C-to-VGA adapter 831751-001
USB-C-to-DisplayPort adapter 831753-001
USB-C-to-RJ-45 (network) adapter M95985-001
USB-C-to-HDMI 2.0 adapter 935325-001
HDMI-to-VDA adapter 701943-001
HDMI-to-DVI adapter 749038-001
USB 3.0-to-gigabit adapter 914031-001
USB-C-to-RJ-45 adapter 918779-001
System board repair kit N19902-888
Bracket kit (includes left and right brackets, solid-state drive cover, WWAN brackets, and ngerprint
reader bracket)
N13424-001
Miscellaneous parts kit (includes fan connector Mylar, WLAN Mylar, left and right connector Mylar,
solid-state drive absorber, touchpad Mylar, keyboard acetic tape, blue LCD deco cap, system board Mylar,
top vent)
N13423-001
Screw kit N13428-001
HP bluetooth travel mouse L62043-001
HP USB mouse L95713-001
HP 14.1 business slim top load case L05333-001
HP Business 14.1 laptop bag M55007-001
Duckhead adapter (for use in Japan) L33157-001
Power cord (C5, conventional, 1.0 m [3.3 ft])
Argentina L19357-001
Australia L19358-001
Brazil L19359-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
Miscellaneous parts 15