HP ENVY x360 15 Manual

HP ENVY x360 15 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by Hewlett-Packard Company under
license. Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L18621-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 7
TouchPad ................................................................................................................................................................................... 8
Lights .......................................................................................................................................................................................... 9
Speakers .................................................................................................................................................................................. 10
Bottom ..................................................................................................................................................................................... 11
3 Illustrated parts catalog ........................................................................................................................................................................ 12
Labels ....................................................................................................................................................................................... 12
Computer components ......................................................................................................................................................... 14
Miscellaneous parts ............................................................................................................................................................... 19
4 Removal and replacement preliminary requirements ..................................................................................................................... 21
Tools required ......................................................................................................................................................................... 21
Service considerations .......................................................................................................................................................... 21
Plastic parts ........................................................................................................................................................ 21
Cables and connectors ..................................................................................................................................... 22
Drive handling .................................................................................................................................................... 22
Grounding guidelines ............................................................................................................................................................. 23
Electrostatic discharge damage ...................................................................................................................... 23
Packaging and transporting guidelines ..................................................................................... 24
Workstation guidelines ............................................................................................ 24
5 Removal and replacement procedures .............................................................................................................................................. 26
Component replacement procedures ................................................................................................................................. 26
Bottom cover ...................................................................................................................................................... 27
Battery ................................................................................................................................................................. 29
Hard drive ........................................................................................................................................................... 30
Solid-state drive ................................................................................................................................................ 32
Memory module ................................................................................................................................................ 33
v

WLAN module .................................................................................................................................................... 35
TouchPad cable .................................................................................................................................................. 37
TouchPad ............................................................................................................................................................ 38
SD card board cable .......................................................................................................................................... 39
SD card board ..................................................................................................................................................... 41
Power button board .......................................................................................................................................... 42
Speakers ............................................................................................................................................................. 43
Power connector cable ..................................................................................................................................... 45
System board ..................................................................................................................................................... 46
Fan/heat sink assembly .................................................................................................................................... 49
Display assembly ............................................................................................................................................... 52
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 55
Starting Setup Utility (BIOS) .................................................................................................................................................. 55
Updating Setup Utility (BIOS) ................................................................................................................................................ 55
Determining the BIOS version ......................................................................................................................... 55
Downloading a BIOS update ............................................................................................................................ 56
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 57
Downloading HP PC Hardware Diagnostics Windows ...................................................................................................... 58
Downloading the latest HP PC Hardware Diagnostics Windows version ................................................. 58
Downloading HP Hardware Diagnostics Windows by product name or number products only) ........ 58
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 58
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 59
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 59
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 60
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 60
Downloading HP PC Hardware Diagnostics UEFI by product name products only) .......... 60
Using Remote HP PC Hardware Diagnostics UEFI settings products only) ................................................................. 61
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 61
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 61
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ...................... 61
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 62
8 Specications .......................................................................................................................................................................................... 63
9 Backing up, restoring, and recovering ................................................................................................................................................. 64
Using Windows tools ............................................................................................................................................................. 55
Creating HP Recovery media (select products only) ........................................................................................................ 64
Using HP Recovery Manager to create recovery media .............................................................................. 65
vi

Before you begin ........................................................................................................................... 65
Creating the recovery media ....................................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 66
Restoring and recovery ......................................................................................................................................................... 66
Restoring, resetting, and refreshing using Windows tools ......................................................................... 66
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 66
Recovering using HP Recovery Manager ....................................................................................................... 67
Recovering using the HP Recovery partition (select products only) ......................................................... 67
Recovering using HP Recovery media ............................................................................................................ 68
Changing the computer boot order ................................................................................................................ 68
Removing the HP Recovery partition (select products only) ...................................................................... 68
10 Power cord set requirements ............................................................................................................................................................ 69
Requirements for all countries ............................................................................................................................................ 69
Requirements for specic countries and regions ............................................................................................................. 69
11 Recycling ............................................................................................................................................................................................... 71
Index ............................................................................................................................................................................................................. 72
vii

viii

1 Product description
Category Description
Product Name HP ENVY x360 15 Convertible PC (model number 15-cn0xxx)
Processor Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-W)
Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Discrete graphics: NVIDIA® N17S-G1 GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics
subsystem with 4096-MB video memory
Internal graphics: Intel HD 620 graphics subsystem
Panel ●15.6-in., liquid crystal display (LCD), ultrahigh-denition ultrahigh-denition ultrahigh-denition
(UHD) (3840×2160), AntiGlare, white light-emitting diode (WLED), UWVA, 72 340, eDP 1.3+PSR,
ultraslim, TouchScreen display assembly with narrow bezel
●15.6-in, LCD, full high-denition (FHD) (1920×1080), AntiGlare, WLED, UWVA, 72 650, eDP
+PSR, slim, TouchScreen display assembly with privacy lter lter and narrow bezel
●15.6-in, LCD, FHD (1920×1080), BrightView, WLED, UWVA, 45 220, eDP, slim, TouchScreen
display assembly with narrow bezel
Memory Supports DDR4 1.2-V 2666 and 2400 memory in the following congurations:
●16-GB (8-GB × 2)
●12-GB (8-GB + 4-GB)
●8-GB (8-GB × 1 or 4-GB × 2)
Storage Support for a 1-TB, 7200-rpm, SATA 7.0-mm hard drive
Support for the following solid-state drives:
●1-TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory
express (NVMe), SuperSpeed (SS) solid-state drive with triple-level cell (TLC)
●512-GB, 2230, PCIe-3×2, NVMe solid-state drive with TLC
●512-GB, 2280, PCIe, NVMe solid-state drive
●360-GB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●256-GB, 2230, PCIe-3×2, NVMe solid-state drive with TLC
●256-GB, 2280, PCIe, NVMe solid-state drive
Supports the following hard drive and solid-state drive combinations:
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 256-GB, M2, PCIe, NVMe solid-state drive with TLC
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 256-GB, PCIe solid-state drive
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 128-GB, M2, SATA-3 solid-state drive with TLC
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 16-GB, M2, PCIe-3×2, 3D Xpoint Optane solid-state
drive
Optical drive External DVD/RW Drive (9.0-mm)
Audio and video ●Fixed (no tilt) integrated HD 720p by 30 frames per second infrared webcam, with LED
1

Category Description
Audio and video (continued) ●Dual array microphones
●Dual Band&Olufsen speakers
●Support for HP Audio Boost 2.0
External media card Secure Digital (SD) ash media slot with push-push technology
Security ●Fingerprint reader
●Trusted platform module (TPM) 2.0 rmware
●Universal 2nd Factor Authentication
Sensor ●Accelerometer
●Accelerometer + eCompass + Gyrocompass
●Sensor hub
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
●Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide
●Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide
●Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide
Ports ●Headphone/microphone combo jack
●High-denition multimedia interfact (HDMI)
●HP Smart AC adapter
●RJ45 network
●USB 3.1 Gen1 Type A (2)
●USB 3.1 Gen1 Type C
Power requirements Supports a 3-cell, 52-WHr, 4.55-AHr, Li-ion battery
Supports the following AC adapters:
●65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
●65-W HP Smart AC adapter non-PFC, EM, RC
●45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
2 Chapter 1 Product description

2 External component identication
The computer features top-rated components. This chapter provides details about these components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
A list displays all the devices installed on your computer.
Locating software
To nd out what software is installed on the computer:
▲Select the Start button.
– or –
▲Right-click the Start button, and then select Apps and Features.
Locating hardware 3

Right side
Item Component Description
(1) Drive light Blinking white: The hard drive is being accessed
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(2) Volume button Controls speaker volume on the computer.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a
password logon.
▲To use the ngerprint reader, place your nger on the
ngerprint reader for a few seconds until it reads your
ngerprint.
NOTE: Select products also support online payments through
the ngerprint reader.
(4) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is o, charges most
products such as a cell phone, camera, activity tracker, or
smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(5) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
4 Chapter 2 External component identication

Left side
Item Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options:
▲Right-click the Power icon , and then select Power Options.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(6) Vents Enables airow to cool internal components.
Left side 5

Item Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(8) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
6 Chapter 2 External component identication

Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 7

TouchPad
Item Component Description
(1) TouchPad zone Reads nger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication

Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Lights 9

Speakers
Component Description
Speakers Produce sound.
10 Chapter 2 External component identication

Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom 11

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Product name
12 Chapter 3 Illustrated parts catalog