HP ENVY x360 15 Manual

HP ENVY x360 15 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by Hewlett-Packard Company under
license. Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L18621-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 7
TouchPad ................................................................................................................................................................................... 8
Lights .......................................................................................................................................................................................... 9
Speakers .................................................................................................................................................................................. 10
Bottom ..................................................................................................................................................................................... 11
3 Illustrated parts catalog ........................................................................................................................................................................ 12
Labels ....................................................................................................................................................................................... 12
Computer components ......................................................................................................................................................... 14
Miscellaneous parts ............................................................................................................................................................... 19
4 Removal and replacement preliminary requirements ..................................................................................................................... 21
Tools required ......................................................................................................................................................................... 21
Service considerations .......................................................................................................................................................... 21
Plastic parts ........................................................................................................................................................ 21
Cables and connectors ..................................................................................................................................... 22
Drive handling .................................................................................................................................................... 22
Grounding guidelines ............................................................................................................................................................. 23
Electrostatic discharge damage ...................................................................................................................... 23
Packaging and transporting guidelines ..................................................................................... 24
Workstation guidelines ............................................................................................ 24
5 Removal and replacement procedures .............................................................................................................................................. 26
Component replacement procedures ................................................................................................................................. 26
Bottom cover ...................................................................................................................................................... 27
Battery ................................................................................................................................................................. 29
Hard drive ........................................................................................................................................................... 30
Solid-state drive ................................................................................................................................................ 32
Memory module ................................................................................................................................................ 33
v

WLAN module .................................................................................................................................................... 35
TouchPad cable .................................................................................................................................................. 37
TouchPad ............................................................................................................................................................ 38
SD card board cable .......................................................................................................................................... 39
SD card board ..................................................................................................................................................... 41
Power button board .......................................................................................................................................... 42
Speakers ............................................................................................................................................................. 43
Power connector cable ..................................................................................................................................... 45
System board ..................................................................................................................................................... 46
Fan/heat sink assembly .................................................................................................................................... 49
Display assembly ............................................................................................................................................... 52
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 55
Starting Setup Utility (BIOS) .................................................................................................................................................. 55
Updating Setup Utility (BIOS) ................................................................................................................................................ 55
Determining the BIOS version ......................................................................................................................... 55
Downloading a BIOS update ............................................................................................................................ 56
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 57
Downloading HP PC Hardware Diagnostics Windows ...................................................................................................... 58
Downloading the latest HP PC Hardware Diagnostics Windows version ................................................. 58
Downloading HP Hardware Diagnostics Windows by product name or number products only) ........ 58
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 58
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 59
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 59
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 60
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 60
Downloading HP PC Hardware Diagnostics UEFI by product name products only) .......... 60
Using Remote HP PC Hardware Diagnostics UEFI settings products only) ................................................................. 61
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 61
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 61
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ...................... 61
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 62
8 Specications .......................................................................................................................................................................................... 63
9 Backing up, restoring, and recovering ................................................................................................................................................. 64
Using Windows tools ............................................................................................................................................................. 55
Creating HP Recovery media (select products only) ........................................................................................................ 64
Using HP Recovery Manager to create recovery media .............................................................................. 65
vi

Before you begin ........................................................................................................................... 65
Creating the recovery media ....................................................................................................... 65
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 66
Restoring and recovery ......................................................................................................................................................... 66
Restoring, resetting, and refreshing using Windows tools ......................................................................... 66
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 66
Recovering using HP Recovery Manager ....................................................................................................... 67
Recovering using the HP Recovery partition (select products only) ......................................................... 67
Recovering using HP Recovery media ............................................................................................................ 68
Changing the computer boot order ................................................................................................................ 68
Removing the HP Recovery partition (select products only) ...................................................................... 68
10 Power cord set requirements ............................................................................................................................................................ 69
Requirements for all countries ............................................................................................................................................ 69
Requirements for specic countries and regions ............................................................................................................. 69
11 Recycling ............................................................................................................................................................................................... 71
Index ............................................................................................................................................................................................................. 72
vii

viii

1 Product description
Category Description
Product Name HP ENVY x360 15 Convertible PC (model number 15-cn0xxx)
Processor Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-W)
Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics Discrete graphics: NVIDIA® N17S-G1 GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics
subsystem with 4096-MB video memory
Internal graphics: Intel HD 620 graphics subsystem
Panel ●15.6-in., liquid crystal display (LCD), ultrahigh-denition ultrahigh-denition ultrahigh-denition
(UHD) (3840×2160), AntiGlare, white light-emitting diode (WLED), UWVA, 72 340, eDP 1.3+PSR,
ultraslim, TouchScreen display assembly with narrow bezel
●15.6-in, LCD, full high-denition (FHD) (1920×1080), AntiGlare, WLED, UWVA, 72 650, eDP
+PSR, slim, TouchScreen display assembly with privacy lter lter and narrow bezel
●15.6-in, LCD, FHD (1920×1080), BrightView, WLED, UWVA, 45 220, eDP, slim, TouchScreen
display assembly with narrow bezel
Memory Supports DDR4 1.2-V 2666 and 2400 memory in the following congurations:
●16-GB (8-GB × 2)
●12-GB (8-GB + 4-GB)
●8-GB (8-GB × 1 or 4-GB × 2)
Storage Support for a 1-TB, 7200-rpm, SATA 7.0-mm hard drive
Support for the following solid-state drives:
●1-TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory
express (NVMe), SuperSpeed (SS) solid-state drive with triple-level cell (TLC)
●512-GB, 2230, PCIe-3×2, NVMe solid-state drive with TLC
●512-GB, 2280, PCIe, NVMe solid-state drive
●360-GB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
●256-GB, 2230, PCIe-3×2, NVMe solid-state drive with TLC
●256-GB, 2280, PCIe, NVMe solid-state drive
Supports the following hard drive and solid-state drive combinations:
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 256-GB, M2, PCIe, NVMe solid-state drive with TLC
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 256-GB, PCIe solid-state drive
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 128-GB, M2, SATA-3 solid-state drive with TLC
●1-TB, 7200-rpm, SATA 7.0-mm hard drive + 16-GB, M2, PCIe-3×2, 3D Xpoint Optane solid-state
drive
Optical drive External DVD/RW Drive (9.0-mm)
Audio and video ●Fixed (no tilt) integrated HD 720p by 30 frames per second infrared webcam, with LED
1

Category Description
Audio and video (continued) ●Dual array microphones
●Dual Band&Olufsen speakers
●Support for HP Audio Boost 2.0
External media card Secure Digital (SD) ash media slot with push-push technology
Security ●Fingerprint reader
●Trusted platform module (TPM) 2.0 rmware
●Universal 2nd Factor Authentication
Sensor ●Accelerometer
●Accelerometer + eCompass + Gyrocompass
●Sensor hub
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
●Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide
●Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide
●Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide
Ports ●Headphone/microphone combo jack
●High-denition multimedia interfact (HDMI)
●HP Smart AC adapter
●RJ45 network
●USB 3.1 Gen1 Type A (2)
●USB 3.1 Gen1 Type C
Power requirements Supports a 3-cell, 52-WHr, 4.55-AHr, Li-ion battery
Supports the following AC adapters:
●65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
●65-W HP Smart AC adapter non-PFC, EM, RC
●45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount
2 Chapter 1 Product description