HP Pavilion 15-bc200 Manual

HP Pavilion Notebook PC
Model 15-bc200~15-bc299
Maintenance and Service Guide
IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2016 HP Development Company,
L.P.
NVIDIA and Quadro are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under license.
Intel, Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: December 2016
First Edition: April 2016
Document Part Number: 854539-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 11
Bottom ................................................................................................................................................................. 12
Rear ...................................................................................................................................................................... 14
Locating system information .............................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................................... 25
Equipment guidelines ..................................................................................................... 26
5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Base enclosure .................................................................................................................................. 27
v

Display assembly ............................................................................................................................... 29
Hard drive .......................................................................................................................................... 31
SSD (M.2) ........................................................................................................................................... 33
Memory .............................................................................................................................................. 34
WLAN module .................................................................................................................................... 37
Battery ............................................................................................................................................... 39
USB board .......................................................................................................................................... 42
Power button board .......................................................................................................................... 43
Fan ..................................................................................................................................................... 45
Heat sink for discrete graphics memory ........................................................................................... 46
Heat sink for CPU and graphics ......................................................................................................... 48
Speakers ............................................................................................................................................ 51
System board .................................................................................................................................... 53
RTC battery ........................................................................................................................................ 55
Power connector ............................................................................................................................... 56
TouchPad ........................................................................................................................................... 58
Display panel ..................................................................................................................................... 61
Webcam ............................................................................................................................................. 67
6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 69
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69
7 Backing up, restoring, and recovering ........................................................................................................... 71
Creating recovery media and backups ................................................................................................................ 71
Creating HP Recovery media (select products only) ......................................................................... 71
Using Windows tools ........................................................................................................................................... 72
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 73
What you need to know before you get started ............................................................. 73
Using the HP Recovery partition (select products only) ................................................. 74
Using HP Recovery media to recover .............................................................................. 74
Changing the computer boot order ................................................................................ 75
Removing the HP Recovery partition (select products only) ......................................... 76
8 Specications .............................................................................................................................................. 77
Computer specications ...................................................................................................................................... 77
39.62 cm (15.6-in) display specications ........................................................................................................... 78
Hard drive specications ..................................................................................................................................... 78
Solid-state drive specications ........................................................................................................................... 79
vi

9 Power cord set requirements ........................................................................................................................ 80
Requirements for all countries ............................................................................................................................ 80
Requirements for specic countries and regions ................................................................................................ 80
10 Recycling .................................................................................................................................................. 82
Index ............................................................................................................................................................. 83
vii

viii

1 Product description
Category Description
Product Name HP Pavilion Notebook PC
Processors Intel Core™ i7-7700 HQ (2.8GHz, turbo up to 3.8 GHz), 2400 MHz/6 MB L3, Quad, TDP 45W, cTDP 35 W
Intel Core i5-7300 HQ (2.5 GHz, turbo up to 3.5 GHz), 2400 MHz/6 MB L3, Quad, TDP 45W, cTDP 35 W
Chipset Intel HM175
Graphics Internal graphics:
Intel HD Graphics 630
Hybrid graphics:
Nvidia N17 P-G0 (GeForce GTX 1050M) with up to 2048 MB of dedicated video memory (12 8Mx32 GDDR5 x 4
PCs, 1.5V/7Gbps)
Nvidia N17P-G0 (GeForce GTX 1050M) with up to 4096MB of dedicated video memory (256Mx32 GDDR5 x 4
PCs, 1.5V/7Gbps)
Support HD Decode, DX12, and HDMI
Support Optimus
Support GPS (GPU Performance Scaling)
Panel 16:9 Ultra Wide Aspect Ratio
15.6" FHD WLED AntiGlare (1920x1080) slim-at (3.2mm) UWVA, eDP
15.6" FHD WLED AntiGlare (1920x1080) slim-at (3.2mm) UWVA, eDP
Touch solution with ush glass, multitouch enabled
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2400 Dual Channel Support
Supports up to 16GB max system memory
4096MB (4096MB x 1)
6144MB (2048MB x 1 + 4096MB x 1)
8192MB (4096MB x 2)
8192MB (8192MB x 1)
12288MB (8192MB +4096MB)
16384MB (8192MB x 2)
Hard drive Supports all 7mm/9.5mm, SATA 2.5" HDDs
Support M.2 SATA Storage
Accelerometer / HDD protection support
Single HDD congurations
1TB (7200) 9.5mm
2 TB (5400) 9.5mm
1

Category Description
PCIe NVMe TLC M.2 SSD
256 GB
512 GB
HDD+SSD congurations
1TB (7200) 9.5mm HDD + 256GB PCIe NVMe TLC M.2 SSD
1TB (7200) 9.5mm HDD + 128GB M.2 SATA-3 SSD (Value)
2TB (5400) 9.5mm HDD + 128 GB M.2 SATA-3 SSD (Value)
Optical drive (External
USB)
9.5 mm tray load - SATA - External USB ODD (Aluminium material)
DVD+/-RW Double-Layer SuperMulti
Camera and
Microphone
HP TrueVision HD:
HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Enable HP Noise Cancellation
Audio B&O Play
Support HP Audio Boost
Dual Speakers
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options with dual antennas (M.2/PCIe):
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (non vPRO)
Intel WiDi support
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
Internal card
expansion
One M.2 slot for WLAN
One M.2 slot for SSD
Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
(auto adjust panel resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096x2160 @ 60Hz
Headphone / Microphone Combo Jack
USB 2.0 Ports on Unit:
1 (left side)
USB 3.0 Ports on Unit:
2 (1 on the left side ; 1 on the right side)
RJ-45 / Ethernet
2 Chapter 1 Product description

Category Description
AC Smart Pin adapter plug
Keyboard/pointing
devices
Full Size Backlit 3 Coat paint island-style keyboard with numeric key pad in Natural Silver nish
Full Size Backlit 3 Coat paint island-style Keyboard with numeric key pad in Modern Gold nish
TouchPad Requirements:
Clickpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Power requirements Batteries:
4cell prismatic battery - 63.3 Whr (4175 mAh)
Battery life enhancement
Supports battery fast charge
AC Adapters:
●150 W
●1M length power cord
Mechanical
Requirements
Chassis Buttons
Power
LED indicators
Security TPM 2.0
Kensington Security Lock
Operating system Preinstalled:
Windows 10
Windows 10 Pro
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home High End ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL/China
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
FreeDOS 2.0 (select products only)
Serviceability End user replaceable parts:
AC adapter
3

Category Description
Raw Panel Replacement
4 Chapter 1 Product description

2 External component identication
Right side
Description
(1) Memory card reader (select products only) Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the
memory card reader.
(2) Drive light (select products only) ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
hard drive (select products only).
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) Power connector Connects an AC adapter.
(7) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Right side 5

Description
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
Left side
Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or
stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 External component identication

Display
Component Description
(1) Internal microphones Record sound.
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, or record still images. Some
also provide HD (high-denition) or 3D capability, apps for gaming,
or facial recognition software like Windows Hello. For details about
using Windows Hello, see “Securing your computer and information”.
To use your camera:
●Type camera in the taskbar search box, and then select
Camera.
●On select products, type Intel RealSense in the taskbar search
box to explore additional features, demos, and apps.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Top 9

Button and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers Produce sound.
10 Chapter 2 External component identication

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) num lock key (select products only) Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(5) Integrated numeric keypad (select products
only)
When num lock is on, the keypad can be used like an external
numeric keypad.
Using the action keys
●An action key performs an assigned function.
●The icon on each action key illustrates the function for that key.
●To use an action key, press and hold the key.
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Top 11

Icon Description
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Bottom
Description
Vents (2) Enable airow to cool internal components.
12 Chapter 2 External component identication