HP EliteBook 740 G1 Manual

HP EliteBook 740 G1 Notebook PC
HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 750 G1 Notebook PC
HP EliteBook 850 G1 Notebook PC
Maintenance and Service Guide

© Copyright 2013, 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: November 2014
First Edition: September 2013
Document Part Number: 734761-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 8
Display ................................................................................................................................................................... 8
Top ......................................................................................................................................................................... 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Buttons and fingerprint reader (select models only) ....................................................................... 11
Keys ................................................................................................................................................... 12
Front ..................................................................................................................................................................... 13
Left ....................................................................................................................................................................... 14
Right ..................................................................................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Service tag ........................................................................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components ............................................................................................................................. 20
Display assembly subcomponents ..................................................................................................................... 27
HP EliteBook 740/840/ZBook 14 models ......................................................................................... 27
HP EliteBook 750/850 models .......................................................................................................... 29
Mass storage devices .......................................................................................................................................... 30
Plastics Kit ........................................................................................................................................................... 32
Miscellaneous parts ............................................................................................................................................. 33
Sequential part number listing ........................................................................................................................... 35
4 Removal and replacement procedures preliminary requirements .................................................................... 47
Tools required ...................................................................................................................................................... 47
Service considerations ........................................................................................................................................ 47
Plastic parts ....................................................................................................................................... 47
Cables and connectors ...................................................................................................................... 47
Drive handling ................................................................................................................................... 48
Grounding guidelines ........................................................................................................................................... 48
Electrostatic discharge damage ....................................................................................................... 48
Packaging and transporting guidelines ......................................................................... 49
Workstation guidelines ................................................................................ 49
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 51
Component replacement procedures ................................................................................................................. 51
Service cover ..................................................................................................................................... 51
Battery ............................................................................................................................................... 53
Hard drive .......................................................................................................................................... 54
Solid-state drive (SSD) ...................................................................................................................... 56
RTC battery ........................................................................................................................................ 58
Memory module ................................................................................................................................ 59
WWAN module ................................................................................................................................... 61
WLAN module .................................................................................................................................... 63
Keyboard ........................................................................................................................................... 65
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 69
Component replacement procedures ................................................................................................................. 69
Display panel (non-touch) ................................................................................................................ 69
Base enclosure .................................................................................................................................. 73
Base enclosure (HP EliteBook 840/HP ZBook14 models) ............................................. 73
Base enclosure (HP EliteBook 850 models) ................................................................... 76
Fan ..................................................................................................................................................... 79
Card reader board ............................................................................................................................. 80
VGA/USB board .................................................................................................................................. 81
Heat sink ............................................................................................................................................ 82
Power button board .......................................................................................................................... 86
Fingerprint reader assembly ............................................................................................................. 88
System board .................................................................................................................................... 90
Speaker assembly ............................................................................................................................. 96
Display assembly .............................................................................................................................. 98
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ...................................................... 105
Using Computer Setup ....................................................................................................................................... 105
Starting Computer Setup ................................................................................................................ 105
Navigating and selecting in Computer Setup ................................................................................. 105
Restoring factory settings in Computer Setup ............................................................................... 106
Updating the BIOS ........................................................................................................................... 106
Determining the BIOS version ...................................................................................... 106
Downloading a BIOS update ......................................................................................... 107
HP Sure Start ................................................................................................................................... 107
Using MultiBoot ................................................................................................................................................. 108
About the boot device order ........................................................................................................... 108
Choosing MultiBoot preferences .................................................................................................... 108
viii

Setting a new boot order in Computer Setup .............................................................. 108
Dynamically choosing a boot device using the f9 prompt ...........................................109
Setting a MultiBoot Express prompt ............................................................................109
Entering MultiBoot Express preferences ..................................................................... 109
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 110
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 110
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ................................................. 111
Using Computer Setup .......................................................................................................................................111
Starting Computer Setup ................................................................................................................ 111
Navigating and selecting in Computer Setup ................................................................................. 111
Restoring factory settings in Computer Setup ...............................................................................112
Updating the BIOS ........................................................................................................................... 112
Determining the BIOS version ...................................................................................... 112
Downloading a BIOS update ......................................................................................... 113
HP Sure Start ...................................................................................................................................113
Using MultiBoot ................................................................................................................................................. 114
About the boot device order ........................................................................................................... 114
Choosing MultiBoot preferences .................................................................................................... 114
Setting a new boot order in Computer Setup .............................................................. 114
Dynamically choosing a boot device using the f9 prompt ...........................................115
Setting a MultiBoot Express prompt ............................................................................115
Entering MultiBoot Express preferences ..................................................................... 115
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 116
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 116
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ........................................................ 117
Starting Computer Setup .................................................................................................................................. 117
Using Computer Setup .......................................................................................................................................117
Navigating and selecting in Computer Setup ................................................................................. 117
Restoring factory settings in Computer Setup ...............................................................................119
Updating the BIOS ..............................................................................................................................................119
Determining the BIOS version .........................................................................................................119
Downloading a BIOS update ........................................................................................................... 120
HP Sure Start ..................................................................................................................................................... 120
Using MultiBoot ................................................................................................................................................. 121
About the boot device order ........................................................................................................... 121
Choosing MultiBoot preferences .................................................................................................... 121
Dynamically choosing a boot device using the f9 prompt ...........................................121
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 121
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 122
ix

10 Backup and recovery in Windows 8 ............................................................................................................ 123
Backing up your information ............................................................................................................................. 123
Performing a system recovery .......................................................................................................................... 124
Using the Windows recovery tools ................................................................................................. 124
Using f11 recovery tools ................................................................................................................. 125
Using Windows 8 operating system media (purchased separately) ............................................. 125
Using Windows Refresh for quick and easy recovery .................................................................... 126
Remove everything and reinstall Windows .................................................................................... 126
Using HP Software Setup ................................................................................................................ 127
11 Backup and recovery in Windows 7 ............................................................................................................ 128
Creating recovery media and backups .............................................................................................................. 128
Guidelines ........................................................................................................................................ 128
Creating recovery media with HP Recovery Disc Creator ............................................................... 128
Creating recovery media .............................................................................................. 129
Backing up your information .......................................................................................................... 129
Performing a system recovery .......................................................................................................................... 130
Using the Windows recovery tools ................................................................................................. 130
Using f11 recovery tools (select models only) ............................................................................... 132
Using Windows 7 operating system media .................................................................................... 132
12 Backup and Recovery in SUSE Linux ........................................................................................................... 134
Creating backups ............................................................................................................................................... 134
Backing up your information ............................................................................................................................. 134
Performing a system recovery .......................................................................................................................... 135
Remove everything and reinstall SLED ............................................................................................................. 135
13 Specifications .......................................................................................................................................... 137
Computer specifications–HP EliteBook 840/HP ZBook 14 models .................................................................. 137
Computer specifications–HP EliteBook 850 models ........................................................................................ 138
35.6-cm (14.0-in) HD SVA display specifications ............................................................................................. 138
35.6-cm (14.0-in) HD+ SVA display specifications ........................................................................................... 139
35.6-cm (14.0-in) HD+ SVA display specifications ........................................................................................... 140
39.6-cm (15.6-in) HD SVA display specifications ............................................................................................. 140
39.6-cm (15.6-in) FHD SVA display specifications ........................................................................................... 141
Hard drive specifications ................................................................................................................................... 141
Solid-state drive specifications ........................................................................................................................ 142
x

14 Statement of Volatility ............................................................................................................................ 143
HP Sure Start ..................................................................................................................................................... 144
Non-volatile memory usage ............................................................................................................................. 145
Questions and answers ..................................................................................................................................... 146
15 Power cord set requirements .................................................................................................................... 148
Requirements for all countries ......................................................................................................................... 148
Requirements for specific countries and regions .............................................................................................148
16 Recycling ................................................................................................................................................ 150
Index ........................................................................................................................................................... 151
xi

xii

1 Product description
Category Description HP
EliteBook
740/840
HP ZBook
14
HP
EliteBook
750/850
HP EliteBook 740 G1 Notebook PC √
Product Name HP EliteBook 840 G1 Notebook PC √
HP ZBook 14 Mobile Workstation √
HP EliteBook 750 G1 Notebook PC √
HP EliteBook 850 G1 Notebook PC √
Processors Offers the following processors:
●Intel® Dual Core® i7-4600U 2.10-GHz processor (SC turbo
up to 3.30-GHz; 4.0-MB L3 cache, 15 W)
●Intel Dual Core® i7-4510U 2.00-GHz processor (SC turbo
up to 3.10-GHz; 4.0-MB L3 cache, 15 W)
●Intel Dual Core® i7-4500U 1.80-GHz processor (SC turbo
up to 3.00-GHz; 4.0-MB L3 cache, 15 W)
●Intel Dual Core i5-4310U 2.00-GHz processor (SC turbo up
to 3.00-GHz; 3.0-MB L3 cache, 15 W)
●Intel Dual Core i5-4300U 1.90-GHz processor (SC turbo up
to 2.90-GHz; 3.0-MB L3 cache, 15 W)
●Intel Dual Core i5-4210U 1.70-GHz processor (SC turbo up
to 2.70-GHz; 3.0-MB L3 cache, 15 W)
●Intel Dual Core i5-4200U 1.60-GHz processor (SC turbo up
to 2.60-GHz; 3.0-MB L3 cache, 15 W)
√√√
Intel Dual Core i3-4030U 1.90-GHz processor; 3.0-MB L3 cache,
15 W)
Intel Dual Core i3-4010U 1.70-GHz processor; 3.0-MB L3 cache,
15 W)
√√
Chipset Mobile Intel QM87 chipset √√√
Graphics Switchable discrete graphics: AMD Radeon™ HD 8750M, with
support for up to 5 displays through the APR
Internal graphics:
●Universal memory architecture (UMA) with shared video
memory with support for up to 3 displays through the APR
●Intel HD Graphics 4400
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
√√
Switchable discrete graphics: AMD FirePro M4100, with
support for up to 5 displays through the APR
Support dual-display ports through the dock
√
1

Category Description HP
EliteBook
740/840
HP ZBook
14
HP
EliteBook
750/850
Supports hybrid (switchable) graphics
Panel All display assemblies include two or three wireless local area
network (WLAN) antenna cables and two wireless wide area
network (WWAN) antenna cables
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200
nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080) 250 nits
capacitive touch display with webcam
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080) 300 nits
display with and without webcam
√√
●(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080) 200 nits
display with and without webcam
●(39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768) 300 nits
display with and without webcam
√
Memory Two customer-accessible/upgradable memory module slots
with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●16384-MB (8192-MB×2)
●12288-MB (8192-MB+4096-MB)
●8192-MB (8192-MB×1 or 4096×2)
●8192-MB (8192-MB×1 or 4096×2; not supported on
computer models equipped with a 32-bit
operating system)
●6144-MB (4096-MB+2048-MB)
●4096-MB (4096-MB×1 or 2048-MB×2)
●2048-MB (2048×1)
√√
Two customer-accessible/upgradable memory module slots
with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●16384-MB (8192-MB×2)
●8192-MB (8192-MB×1 or 4096×2)
●8192-MB (8192-MB×1 or 4096×2; not supported on
computer models equipped with a 32-bit
operating system)
●4096-MB (4096-MB×1 or 2048-MB×2)
√
2 Chapter 1 Product description

Category Description HP
EliteBook
740/840
HP ZBook
14
HP
EliteBook
750/850
Primary storage Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and
7.0-mm (.28-in) thicknesses (all hard drives use the
same bracket)
Customer-accessible
√√√
Supports the following hard drives:
●1-TB, 5400-rpm
●500-GB, 7200-rpm, self-encrypting drive (SED)
●500-GB, 7200-rpm
●500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
●500-GB, 5400-rpm
●320-GB, 7200-rpm
●320-GB, 5400-rpm
Supports the following SSDs:
●256-GB SATA III, SED
●240-GB, SATA III
●180-GB, SATA III
●128-GB
√√
Supports the following hard drives:
●1-TB, 5400-rpm
●750-GB, 7200-rpm
●500-GB, 7200-rpm, self-encrypting drive (SED)
●500-GB, 7200-rpm
●500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
●320-GB, 7200-rpm
Supports the following SSDs:
●512-GB
●256-GB SATA III, SED
●240-GB, SATA III
●180-GB, SATA III
●128-GB
√
Flash cache M.2 (NGFF) module
Intel SRT (Smart Response Technology)
32 GB
Supports "No Flash Cache" option
Not available with SSD or SED HDD
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
3

Category Description HP
EliteBook
740/840
HP ZBook
14
HP
EliteBook
750/850
Mini-card SSD M.2 (NGFF) Solid State Drive
120 GB
Not available if 32-GB flash cache is selected
√
√
√
Audio and video Two stereo speakers √√√
HD audio with DTS Sound Studio √√√
Integrated 720p HD webcam (supports no camera option) √√√
Integrated dual-array microphone √√√
Ethernet Intel® I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN
√√√
Wireless Integrated wireless local area network (WLAN) options by way
of minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Atheros WB225 1×1 802.11b/g/n Bluetooth
Combo Adapter
●Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
●Intel Centrino Advanced-N 6205 WLAN module
●Intel Centrino Ultimate-N 6300 WLAN module
●Intel Centrino Wireless-N 2200 802.11b/g/n 2×2
WiFi Adaptor
Supports no WLAN option
√√√
Integrated wireless wide area network (WWAN) options by way
of wireless module
Two world-wide/5-band WWAN antennas built into display
assembly
Secured by subscriber identity module (SIM, user-accessible
behind battery)
Support for the following WWAN formats:
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
●HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
√√√
External media cards Media reader slot supporting the following digital card formats:
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
√√√
Ports Offers the following ports: √√√
4 Chapter 1 Product description

Category Description HP
EliteBook
740/840
HP ZBook
14
HP
EliteBook
750/850
●Headphone/microphone combo
●Battery connector
●DisplayPort 1.2
●Docking connector
●USB 3.0 ports (3)
●USB 3.0 charging port
●HP Smart AC adapter
●RJ-45 (Ethernet)
●Secondary battery connector
●VGA (Dsub 15 pin) supporting: 1920×1200 external
resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs.
standard aspect video
Keyboard/pointing
devices
Glass with chemical etched surface, dual-point, spill-resistant
with drain, DuraKeys
√√√
Gesture support: MultiTouch gestures enabled, two-finger
scrolling, and pinch-zoom as default
√√√
Taps enabled by default √√√
Supports two-way scroll √√√
On/off button √√√
Power requirements Supports the following HP Smart AC adapters:
●65-W HP Smart AC adapter √√√
●65-W HP Slim Smart AC adapter √√√
●45-W HP Smart AC adapter √√
Supports the following batteries:
●3-cell, 50-Wh, 4.45-Ah long-life battery
●3-cell, 24-Wh, 2.2-Ah long-life battery
●Secondary 6-cell, 60-Wh, 2.7-Ah battery
√√√
●Secondary 6-cell, 60-Wh, 2.7-Ah battery √√
Security Supports security cable lock √√√
Supports fingerprint reader and no fingerprint reader option √√√
Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered
down) and TPM Enhanced Drive Lock
√√√
Integrated Smart Card reader (active) √√√
Full volume encryption √√√
Preboot authentication (password, Smart Card) √√√
Operating system Windows 7, Service Pack 1 √√√
5

Category Description HP
EliteBook
740/840
HP ZBook
14
HP
EliteBook
750/850
Windows 8 Multi-Language 64
Windows 8 Professional 64
Windows 8 License with Win 7 Downgrade
√
√
√
√
√
√
√
√
√
Preinstalled:
●Windows® 8 ML 64
●Windows 8 CH
●Windows 8 EM
●Windows 8 Professional 64
●Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32
●Windows 7 Home Premium 64 and 32 (not available with
HP ZBook 14)
●Windows 7 Professional 64 and 32
●FreeDOS
●SUSE Linux (SLED 11) SP2, 64-bit
√√√
Preinstalled:
●Windows 8 Professional 64 with MSNA
●Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32 with MSNA
●Windows 7 Professional 64 and 32 with MSNA
√
Restore media—DR-DVD:
●Windows 8 (available with any Windows 8 operating
system and required with Windows 8 Professional
downgrade operating system)
●Windows 7 (available with any Windows 7 or Windows 8
downgrade operating system)
√√√
Restore media—OS-DVD:
●Windows 8 Professional 64-bit (only available and
required with Windows 8 Professional downgrade
operating system)
●Windows 8 64-bit
●Windows 8 Country-Specific 64-bit
●Windows 8 Emerging Market 64-bit
●Windows 7 Home Premium 64- and 32-bit (available with
any Windows 7 HP operating system except Asia-Pacific
countries and regions and the People's Republic of China)
●Windows 7 Professional 64- and 32-bit (available with any
Windows 7 Professional or Windows 8 Professional
downgrade except Asia-Pacific countries and regions and
the People's Republic of China)
√√√
Certified: √√√
6 Chapter 1 Product description

Category Description HP
EliteBook
740/840
HP ZBook
14
HP
EliteBook
750/850
●Microsoft WHQL
●SuSE Linux Enterprise (SLED) 64-bit Service Pack 2
Web-only support:
●Windows 8.1 Professional 64
●Windows 8.1 Enterprise 64
●Windows 8.1 Multi-Language 64
●Windows 8.1 Emerging Markets 64
●Windows 8.1 Chinese Market 64
●Windows 8 Enterprise 64
●Windows 7 Enterprise 64 and 32
●Windows 7 Ultimate 64 and 32
√√√
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Hard drive/Solid-state drive
●Keyboard
●Memory module
●WLAN module
●WWAN module
●M.2 (NGFF) Flash cache / SSD
√√√
7

2 External component identification
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
For information on using the webcam, access HP Support Assistant.
To access HP Support Assistant in Windows 8, on the Start screen,
select the HP Support Assistant app. To access HP Support Assistant
in Windows 7, select Start > Help and Support > User Guides.
(6) Internal display switch Turns off the display or initiates Sleep (Windows)/Suspend (Linux) if
the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the
8 Chapter 2 External component identification