HP EliteBook 735 G5 Manual

HP EliteBook 735 G5 Notebook PC
Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L12974-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Action keys ........................................................................................................................................ 13
Front ..................................................................................................................................................................... 14
Cover .................................................................................................................................................................... 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 27
Electrostatic discharge damage ........................................................................................................ 27
Packaging and transporting guidelines .......................................................................... 28
Workstation guidelines ................................................................................................... 28
Equipment guidelines ..................................................................................................... 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures .................................................................................................................. 30
Bottom cover ..................................................................................................................................... 30
Solid-state drive (SSD) ...................................................................................................................... 32
vii

Memory modules ............................................................................................................................... 33
WLAN/Bluetooth combo card ............................................................................................................ 35
WWAN module ................................................................................................................................... 37
Keyboard ........................................................................................................................................... 39
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 42
Component replacement procedures .................................................................................................................. 42
Battery ............................................................................................................................................... 43
RJ-45 board with bracket .................................................................................................................. 45
Heat sink assembly ........................................................................................................................... 46
RTC battery ........................................................................................................................................ 48
Power button board .......................................................................................................................... 49
Speaker assembly ............................................................................................................................. 50
Fingerprint reader assembly ............................................................................................................. 51
TouchPad ........................................................................................................................................... 53
TouchPad button board ..................................................................................................................... 54
NFC module ....................................................................................................................................... 55
Smart card reader .............................................................................................................................. 56
Fan ..................................................................................................................................................... 58
System board .................................................................................................................................... 60
Display assembly ............................................................................................................................... 64
Top cover ........................................................................................................................................... 73
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 74
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 76
Using Computer Setup ......................................................................................................................................... 76
Starting Computer Setup .................................................................................................................. 76
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 76
Navigating and selecting in Computer Setup ................................................................................... 76
Restoring factory settings in Computer Setup ................................................................................. 77
Updating the BIOS ............................................................................................................................. 77
Determining the BIOS version ......................................................................................... 77
Downloading a BIOS update ........................................................................................... 78
Changing the boot order using the f9 prompt .................................................................................. 79
TPM BIOS settings (select products only) ........................................................................................................... 79
Using HP Sure Start (select products only) ......................................................................................................... 79
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
viii

10 Backing up, restoring, and recovering ......................................................................................................... 82
Creating recovery media and backups ................................................................................................................ 82
Using HP Recovery media (select products only) ............................................................................. 82
Using Windows tools ......................................................................................................................... 83
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 84
Restore and recovery ........................................................................................................................................... 84
Recovering using HP Recovery Manager ........................................................................................... 84
What you need to know before you get started ............................................................. 84
Using the HP Recovery partition (select products only) ................................................. 85
Using HP Recovery media to recover .............................................................................. 86
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select products only) ......................................... 86
11 Specications ............................................................................................................................................ 87
Computer specications ...................................................................................................................................... 87
33.8-cm (13.3-in) display specications ............................................................................................................. 88
M.2 SATA solid-state drive specications ............................................................................................................ 88
M.2 PCIe solid-state drive specications ............................................................................................................ 89
12 Power cord set requirements ...................................................................................................................... 90
Requirements for all countries ............................................................................................................................ 90
Requirements for specic countries and regions ................................................................................................ 90
13 Statement of memory volatility .................................................................................................................. 92
Nonvolatile memory usage ................................................................................................................................. 94
Questions and answers ....................................................................................................................................... 96
Using HP Sure Start (select models only) ............................................................................................................ 97
14 Recycling .................................................................................................................................................. 98
Index ............................................................................................................................................................. 99
ix

x

1 Product description
Category Description
Product Name HP EliteBook 735 G5 Notebook PC
Processors AMD® Ryzen™ mobile processors with Radeon™ Vega Graphics:
AMD Ryzen 7 PRO 2700U
AMD Ryzen 5 PRO 2500U
AMD Ryzen 3 PRO 2300U
Chipset AMD Ryzen; Integrated with processor
Graphics AMD Radeon™ Vega UMA Graphics - with shared video memory
Supports HD decode, DX12, HDMI 2.0
Supports four independent displays through docking stations as follows:
●HP Docking Station: Maximum resolution - 2K @ 60Hz (DisplayPort 1) and 2K @ 60Hz (DisplayPort 2) and
1920×1200 @ 60Hz (VGA)
●HP Elite USB-C Dock G3 and HP USB-C Dock G4: Maximum resolution - 2K @ 60Hz (DP1) and 2K @60Hz
(DisplayPort 2) and 1920×1200 @ 60Hz (HDMI).
●HP Thunderbolt Dock 120W/23W G2: Maximum resolution - 2560×1440 @ 60 Hz (DisplayPort 1) and
1920×1080 @ 60 Hz (DisplayPort 2) and 1920×1080 @ 60 Hz (VGA)
Panel Supports narrow bezel
33.8-cm (13.3-in), full high-denition (FHD)(1920×1080), UWVA, non-touch screen:
Anti glare (AG), 220 nits, 45% CG, eDP, slim, without camera
Anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera
Anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera
Anti glare (AG), 220 nits, 45% CG, eDP ,slim, without camera, with WWAN
Anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD camera, with WWAN
Anti glare (AG), 220 nits, 45% CG, eDP ,slim, with HD+IR camera, with WWAN
Anti glare (AG), 300 nits, 72% CG, eDP 1.3+PSR ,slim, with HD+IR camera, with WWAN, privacy
Anti glare (AG), 400 nits, 72% CG, eDP 1.3+PSR, ultra slim, Ambient Light Sensor, with HD+IR camera
Anti glare (AG), 400 nits, 72% CG, eDP 1.3+PSR, ultra slim, Ambient Light Sensor, with HD+IR camera, with WWAN
33.8-cm (13.3-in), FHD (1920×1080), UWVA, touch screen:
220 nits, 45% CG, eDP, slim, Privacy, with HD+IR camera, with WWAN
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support
1

Category Description
Supports up to 32 GB of system RAM in the following congurations:
●32768 MB (16384 MB×2)
●24576 MB (16384 MB×1 + 8192 MB×1)
●20480 MB (16384 MB×1 + 4096 MB×1)
●16384 MB (16384 MB×1 or 8192 MB×2)
●12288 MB (8192 MB×1 + 4096 MB×1)
●8192 MB (8192 MB×1 or 4096 MB×2)
●4096 MB (4096 MB×1)
Primary storage M.2 solid-state drives (2280):
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, Gen3×4, SS, NVMe, TLC
512 GB, SATA-3, SS, TLC, FIPS-140-2
360 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, Gen3×4, NVMe, SS, TLC
256 GB, PCIe, NVMe, SS, value
256 GB, SATA-3, Opal 2, TLC
128 GB, SATA-3, SS, TLC
Audio and video HP Bang & Olufsen Audio
Multi-array microphone (including World-Facing 3rd microphone)
Stereo speakers (2)(13mm × 38mm × 4mm)
Camera HD RGB 720p
Camera HD+IR RGB 720p
Camera privacy shutter (only with non-touch camera panels)
Supports WDR (Wide Dynamic Range)
Support for models without camera
Ethernet Realtek PCIe GbE Family Controller 10/100/1000 with DASH Support
RTL8111EPH-CG
S3/S4/S5 Wake-on-LAN
The following support S3/S4/S5 wake on LAN: embedded NIC.
The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G3, HP USB-C Dock
G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120W, and HP USB-C Mini Dock.
Wireless
networking
WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Wireless local area network (WLAN) (select models only):
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)
2 Chapter 1 Product description

Category Description
Supports the following WLAN formats:
●Intel Dual band wireless-AC 8265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)
●Realtek RTL8822BE 802.11ac 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
Two WLAN antennas built into bottom of display assembly
Compatible with Miracast-certied devices
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN
Supports HP Connection Optimizer with WiFi load balancing
Supports wireless/LAN/WWAN switching
Near-Field Communication (NFC) (select models only):
NXP NPC300 Near Field Communication Module (NFC Mirage WNC XRAV-1 [NXP NPC300 I2C 10mm × 17mm])
NFC antenna
Wireless wide area network (WWAN) (select models only):
Integrated WWAN options with dual antennas (M.2 30x42 socket USB2):
Two WWAN antennas (world wide 5 band, congured at top of display panel)
Supports the following WWAN formats:
●LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS M.2
●LTE CAT9: Intel XMM 7360 LTE-Advanced
WWAN modules are compatible with a programmable removable eSIM
Support for WWAN after market option (AMO)
Ports USB Type-C (Alt Mode)
USB 3.1 Gen 1 port
USB 3.1 Gen 1 charging port
HDMI 2.0
RJ-45/Ethernet
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking HP Thunderbolt Dock 120W G2
HP Elite USB-C Dock
HP UltraSlim Docking Station
Keyboard/
pointing devices
Keyboard:
HP Collaboration Keyboard
●Dual point, non-backlit, spill resistant with drain
3

Category Description
●Dual point, backlit, spill resistant with drain, with HP Dura Keys
TouchPad:
Support for Microsoft Precison Touchpad Default Gestures
Firmware PTP (Point to Point) with Filter Driver
Support for ‘No Hybrid Mode’
Power
requirements
Battery:
HP Long Life Lithium Polymer Soft Pack Battery, 3-cell, 50 WHr
HP Fast Charge Technology
AC adapter:
65 W “Smart” right angle, 4.5 mm
65 W “Smart” right angle, 4.5 mm - Argentina
65 W “Smart” right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W “Smart” right angle, 4.5 mm
45 W “Smart” right angle, 4.5 mm - Argentina
45 W “Smart” right angle, 4.5 mm, 2-prong (Japan only)
45 W Straight USB Type C
Power cord:
2 wire plug (C7), 1 m
3 wire plug (C5), 1.8 m
3 wire plug (C5), 1 m
Duckhead power cord (C5) 1.0 m
Duckhead power cord (C5) 1.8 m
Security Security lock
Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Touch ngerprint sensor (landed, touch with 8x8 sensor) (select models only):
Smart Card reader (active)(select models only):
Preboot authentication (password, smart card)
Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen4
Operating system Preinstalled:
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
4 Chapter 1 Product description

Category Description
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Professional 64
Windows 10 Home 64 StF MSNA Standard
Windows 10 Home 64 StF MSNA Plus
FreeDOS 2.0
Restore Media:
Windows 10 DRDVD
Windows 10 DRUSB
Windows 10 Pro 64 OSDVD
Windows 10 Pro 64 OSUSB
Certied:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Windows 10 Pro 64 CBB 1703
Windows 10 Enterprise 64 LTSB 1607
Serviceability End user replaceable parts:
AC adapter
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
5

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right
Component Description
(1) SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or plug.
NOTE: All models have a SIM card slot and icon, but models that do not
have the HP Mobile Broadband Module, a wireless wide area network
(WWAN) device, installed at the factory are shipped with a non-removable
plug inserted into the slot.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select
HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed High
Denition Multimedia Interface (HDMI) device.
6 Chapter 2 Components

Component Description
(5) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C power connector and
Thunderbolt™ port with HP Sleep
and Charge
Connects an AC adapter that has a USB Type-C connector, supplying power
to the computer and, if needed, charging the computer battery.
– and –
Connects and charges most USB devices that have a Type-C connector, such
as a cell phone, camera, activity tracker, or smartwatch, and provides high-
speed data transfer.
– and –
Connects a display device that has a USB Type-C connector, providing
DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking station.
NOTE: Cables and/or adapters (purchased separately) may be required.
NOTE: The icon on the port will indicate its function.
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level. When the
battery has reached a critical battery level, the battery light begins
blinking rapidly.
●O: The battery is not charging.
Right 7

Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
(3) USB 3.x SuperSpeed port with HP
Sleep and Charge
Connects a USB device, provides high-speed data transfer, and even when
the computer is o, charges most products such as a cell phone, camera,
activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
8 Chapter 2 Components

Display
Component Description
(1) WWAN antennas* (select products
only)
Send and receive wireless signals to communicate with wireless wide area networks
(WWANs).
(2) Camera light(s) (select products
only)
On: One or more cameras are in use.
(3) Internal microphones Record sound.
(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. Some cameras also
allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
(5) Ambient light sensor Detects the amount of surrounding light and adjusts screen brightness.
(6) WLAN antennas* (select products
only)
Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP Documentation.
Display 9

Keyboard area
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC)
tapping area and antenna* (select
products only)
Allows you to wirelessly share information when you tap it with an NFC-enabled
device.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP Documentation.
10 Chapter 2 Components