HP ProBook Fortis G10 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2022 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under
license. The terms HDMI, HDMI High-Denition
Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks of
HDMI Licensing Administrator, Inc. Intel, Core,
and Iris are trademarks of Intel Corporation
or its subsidiaries in the U.S. and/or other
countries. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. USB Type-C and
USB-C are registered trademarks of USB
Implementers Forum. Miracast® and Wi-Fi are
registered trademarks of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: May 2022
Document Part Number: N12015-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

Table of contents
1Product description................................................................................................................................................................1
2Components...........................................................................................................................................................................4
Right...................................................................................................................................................................................4
Left.....................................................................................................................................................................................5
Display ...............................................................................................................................................................................6
Low blue light mode (select products only)..............................................................................................................6
Keyboard area.................................................................................................................................................................... 7
Touchpad ...................................................................................................................................................................7
Touchpad settings .............................................................................................................................................7
Adjusting touchpad settings .....................................................................................................................7
Turning on the touchpad ...........................................................................................................................7
Touchpad components ......................................................................................................................................8
Special keys ...............................................................................................................................................................8
Labels...............................................................................................................................................................................10
3Illustrated parts catalog ......................................................................................................................................................12
Computer major components..........................................................................................................................................12
Display assembly subcomponents..................................................................................................................................14
Miscellaneous parts.........................................................................................................................................................15
4Removal andreplacement procedures preliminary requirements.....................................................................................19
Tools required..................................................................................................................................................................19
Service considerations.....................................................................................................................................................19
Plastic parts .............................................................................................................................................................19
Cables and connectors.............................................................................................................................................19
Drive handling..........................................................................................................................................................19
Electrostatic discharge information................................................................................................................................20
Generating static electricity ....................................................................................................................................20
Preventing electrostatic damage to equipment.....................................................................................................21
Personal grounding methods and equipment ........................................................................................................21
Grounding the work area.........................................................................................................................................22
Recommended materials and equipment...............................................................................................................22
Cleaning your computer ..................................................................................................................................................23
Enabling HP Easy Clean (select products only) .......................................................................................................23
Removing dirt and debris from your computer.......................................................................................................23
Cleaning your computer with a disinfectant ...........................................................................................................24
Caring for wood veneer (select products only) .......................................................................................................25
Packaging and transporting guidelines ..........................................................................................................................25
Accessing support information .......................................................................................................................................25
iv

5Removal and replacement procedures for authorized service provider parts...................................................................28
Component replacement procedures..............................................................................................................................28
Preparation for disassembly ...................................................................................................................................28
Bottom cover ...........................................................................................................................................................28
Battery .....................................................................................................................................................................29
WLAN module ..........................................................................................................................................................30
Solid-state drive ......................................................................................................................................................32
RTC battery ..............................................................................................................................................................33
USB/audio board......................................................................................................................................................34
Speaker ....................................................................................................................................................................35
Touchpad .................................................................................................................................................................36
Heat sink ..................................................................................................................................................................37
Power connector cable ............................................................................................................................................39
System board...........................................................................................................................................................40
Display assembly.....................................................................................................................................................42
Top cover with keyboard..........................................................................................................................................49
6Computer Setup (BIOS), TPM, and HP Sure Start.................................................................................................................51
Using Computer Setup.....................................................................................................................................................51
Navigating and selecting in Computer Setup .........................................................................................................51
Restoring factory settings in Computer Setup .......................................................................................................51
Updating the BIOS....................................................................................................................................................52
Determining the BIOS version .........................................................................................................................52
Preparing for a BIOS update............................................................................................................................52
Downloading a BIOS update....................................................................................................................53
Installing a BIOS update ..........................................................................................................................53
Changing the boot order using the f9 prompt .......................................................................................................53
TPM BIOS settings (select products only) .......................................................................................................................54
Using HP Sure Start (select products only) .....................................................................................................................54
7Backing up, restoring, and recovering .................................................................................................................................55
Backing up information and creating recovery media....................................................................................................55
Using Windows tools for backing up .......................................................................................................................55
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................55
Restoring and recovering your system ...........................................................................................................................55
Creating a system restore .......................................................................................................................................56
Restoring and recovery methods ............................................................................................................................56
Recovering using HP Recovery media .....................................................................................................................56
Changing the computer boot order.........................................................................................................................57
Using HP Sure Recover (select products only) ........................................................................................................57
8Using HP PC Hardware Diagnostics .....................................................................................................................................58
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................58
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................58
Accessing HP PC Hardware Diagnostics Windows...................................................................................................58
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)...........58
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................59
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....................59
v

Downloading HP PC Hardware Diagnostics Windows .............................................................................................59
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................59
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................59
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......60
Installing HP PC Hardware Diagnostics Windows ...................................................................................................60
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................60
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................60
Starting HP PC Hardware Diagnostics UEFI.............................................................................................................61
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................61
Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................61
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........62
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).........................................................62
Downloading Remote HP PC Hardware Diagnostics UEFI.......................................................................................62
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................62
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................62
Customizing Remote HP PC Hardware Diagnostics UEFI settings..........................................................................62
9Specications.......................................................................................................................................................................64
Computer specications ..................................................................................................................................................64
35.6 cm (14.0in) display specications...........................................................................................................................65
10Statement of memory volatility........................................................................................................................................66
Current BIOS steps...........................................................................................................................................................66
Nonvolatile memory usage .............................................................................................................................................68
Questions and answers ...................................................................................................................................................70
Using HP Sure Start (select products only) .....................................................................................................................72
11Power cord set requirements ............................................................................................................................................73
Requirements for all countries........................................................................................................................................73
Requirements for specic countries and regions ...........................................................................................................73
12Recycling............................................................................................................................................................................75
Index ........................................................................................................................................................................................76
vi

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ProBook Fortis 14 inch G10 Notebook PC
Processors Intel® processors
Intel Core® i5-1230U (1.0 GHz base frequency, up to 4.4 GHz with Intel Turbo Boost Technology, 10 MB cache,
10 cores)
Intel Core i3-1210U (1.0 GHz base frequency, up to 2.8 GHz with Intel Turbo Boost Technology, 10 MB cache, 6
cores)
Graphics Internal graphics
Intel® Iris® Xe
Display 35.6 cm (14.0 in), light emitting diode (LED), antiglare, narrow bezel, embedded DisplayPort (eDP), 250 nits
Full high denition (FHD) (1920 × 1080), ultra wide viewing angle (UWVA)
FHD, UWVA, touch-on panel (TOP)
High denition (HD) (1366 × 768), standard viewing angle (SVA)
Memory Integrated memory supporting 32 GB of RAM, nonupgradeable
LPDDR4X-4266
Primary storage Solid-state drive (M.2 2230, PCIe)
256 GB
128 GB
Audio andvideo HD camera
720p
Dual-array microphone
Dual speakers
Wireless network Wireless local area network (WLAN)
●Intel® AX211 Wi-Fi® 6e Bluetooth® 5.2 WLAN
●Intel 9560 802.11b/g/n/a/ac (2 × 2) and Bluetooth 5
Support for Miracast™
Support for UEFI Wi-Fi
Supports HP Connection Optimizer
Supports HP Extended Range Wireless LAN
Supports dynamic antenna gain
Wired network RTK GBE Ethernet Controller (Non-DASH QFN32) RTL8111HSH-CG
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Ports Audio-out (headphone)/audio-in (microphone) combo jack
HDMI™ v1.4b
AC Smart Pin adapter plug, 4.5 mm
(2) USB 3.1 Gen 1 Type A
USB Type-C® 3.1 Gen 1, supports:
- Power delivery
- Data transfer
Keyboard/pointing
devices
Notebook keyboard
Spill resistant
Clickpad
Power requirements Battery
3 cell, 42 Whr, long-life polymer
HP Fast Charge Technology
AC adapters
45 W, non-power correction factor (nPFC), standard barrel, 1.8 m (6 ft)
45 W, nPFC, right angle, standard barrel, LA MERCO
45 W, nPFC, USB Type-C
Power cord
C5, 1.0 m (3.3 ft), conventional
Operating system Windows® 10 Enterprise 64
Windows 10 Enterprise 64 LTSC 2109
Windows 11 Enterprise 64
Windows 11 Home 64
Windows 11 Home 64 Single Language
Windows 11 Home 64 Single Language Africa Market CCC
Windows 11 Home 64 StF MSNA for Higher Education
Windows 11 Home 64 StF MSNA for Higher Education Strategic
Windows 11 Pro 64
Windows 11 Pro 64 Downgrade Windows 10 Pro 64
Windows 11 Pro 64 Downgrade Windows 10 Pro 64 StF MSNA Standard
Windows 11 Pro 64 Downgrade Windows 10 Pro 64 StF MSNA Strategic
Windows 11 Pro 64 Downgrade Windows 10 Pro 64 Value
Windows 11 Pro 64 StF MSNA Standard
Windows 11 Pro 64 StF MSNA Strategic
2 Chapter 1Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 11 Pro 4 Value
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
Product description 3

Components2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Search icon (select products only) in the taskbar,
type HP Documentation in the search box, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
4 Chapter 2Components

Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Power connector Connects an AC adapter.
(2) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(5) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(6) USB Type-C power connector and SuperSpeed 5
Gbps port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Left 5

Table 2-2 Left-side components and their descriptions (continued)
Component Description
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
Display
Use the illustration and table to identify the display components.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
6 Chapter 2Components

Table 2-3 Display components and their descriptions (continued)
Component Description
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP
Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand,
tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon (select products only) in the taskbar, type touchpad settings in the search
box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
Keyboard area 7

1. Select the Search icon (select products only) in the taskbar, type touchpad settings in the search
box, and then press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Special keys
Use the illustration and table to identify the special keys.
8Chapter 2Components

Table 2-5 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(3) Action keys Execute frequently used system functions.
(4) Power key ●When the computer is o, press the key briey to turn on
the computer.
●When the computer is on, press the key briey to initiate
Sleep.
●When the computer is in the Sleep state, press the key
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the key briey
to exit Hibernation.
IMPORTANT: Pressing and holding down the power key results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power key for at
least 4 seconds to turn o the computer.
To learn more about your power settings, use the Power icon.
●Right-click the Power icon and then, depending on
your product, select Power and sleep settings or Power
Options.
Special keys 9

Labels
The labels aixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-6 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-7 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
10 Chapter 2Components

Table 2-8 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
●Regulatory labels—Provide regulatory information about the computer.
●Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11

Illustrated parts catalog3
Use this chapter to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
12 Chapter 3Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are available only as subcomponents. For spare part information, see
Display assembly subcomponents on page 14.
(2) Top cover with keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 49.
N14832-xx1
(3) Speaker N07104-001
(4) Heat sink
NOTE: Thermal grease is available as spare part number M86388-001.
N20164-001
(5) System board (includes integrated processor)
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel Core i5-1230U processor and 8 GB of system memory N15444-xx1
Intel Core i3-1210U processor and 8 GB of system memory N15443-xx1
Intel Core i3-1210U processor and 4 GB of system memory N15442-xx1
(6) Battery (3 cell, 42 Whr) M73474-005
(7) Touchpad
NOTE: The touchpad cable is available in the Cable Kit as spare part number N20852-001.
N00689-001
(8) Touchpad bracket not available as a
spare part
(9) Bottom cover N14831-001
(10) Solid-state drive (PCIe, 2230)
NOTE: The solid-state drive cover is available in the Bracket Kit as spare part number
N07102-001.
256 GB M11042-002
128 GB M11040-002
(11) Power connector
NOTE: The power connector bracket is available in the Bracket Kit as spare part number
N07102-001.
N02674-001
(12) RTC battery L43797-001
(13) USB/audio board
NOTE: The USB/audio board cable is available in the Cable Kit as spare part number N20852-001.
The USB/audio board bracket is available in the Bracket Kit as spare part number N07102-001.
N07103-001
(14) WLAN module
Intel 9560 802.11b/g/n/a/ac (2 × 2) and Bluetooth 5 L22634-002
Computer major components 13

Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-002
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Bezel N07100-001
14 Chapter 3Illustrated parts catalog