HP EliteBook 828 G3 Manual

HP EliteBook 828 G3 Notebook PC
HP EliteBook 820 G3 Notebook PC
Maintenance and Service Guide

© Copyright 2015, 2016 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Linux® is the
registered trademark of Linus Torvalds in the
U.S. and other countries. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
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Qualcomm is a trademark of Qualcomm
Incorporated, registered in the United States
and other countries, used with permission.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: March 2016
First Edition: October 2015
Document Part Number: 843203-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Keys ................................................................................................................................................... 13
Using the hot keys ............................................................................................................................. 13
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 15
Locating system information .............................................................................................................................. 16
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 21
Plastics kit ............................................................................................................................................................ 22
Cable kit ............................................................................................................................................................... 23
Mass storage devices ........................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 35
Hard drive .......................................................................................................................................... 36
SSD ..................................................................................................................................................... 38
Memory modules ............................................................................................................................... 40
WLAN/Bluetooth combo card ............................................................................................................ 42
WWAN module ................................................................................................................................... 44
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
System board .................................................................................................................................... 49
RTC battery ........................................................................................................................................ 52
Heat sink/fan assembly .................................................................................................................... 53
Fingerprint reader assembly ............................................................................................................. 55
Touchpad button board ..................................................................................................................... 56
NFC module ....................................................................................................................................... 57
Smart card reader board ................................................................................................................... 58
Speaker assembly ............................................................................................................................. 59
Display assembly ............................................................................................................................... 61
Top cover ........................................................................................................................................... 65
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 67
Using Computer Setup ......................................................................................................................................... 67
Starting Computer Setup .................................................................................................................. 67
Navigating and selecting in Computer Setup ................................................................................... 67
Restoring factory settings in Computer Setup ................................................................................. 68
Updating the BIOS ............................................................................................................................. 69
Determining the BIOS version ......................................................................................... 69
Downloading a BIOS update ........................................................................................... 69
Changing the boot order using the f9 prompt .................................................................................. 70
TPM BIOS settings (select products only) ........................................................................................................... 70
Using HP Sure Start (select products only) ......................................................................................................... 71
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 ......................................................................... 72
Using Computer Setup ......................................................................................................................................... 72
Starting Computer Setup .................................................................................................................. 72
Navigating and selecting in Computer Setup ................................................................................... 72
viii

Restoring factory settings in Computer Setup ................................................................................. 73
Updating the BIOS ............................................................................................................................. 74
Determining the BIOS version ......................................................................................... 74
Downloading a BIOS update ........................................................................................... 74
Changing the boot order using the f9 prompt .................................................................................. 75
TPM BIOS settings (select products only) ........................................................................................................... 75
Using HP Sure Start (select products only) ......................................................................................................... 76
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ......................................................................... 77
Using Computer Setup ......................................................................................................................................... 77
Starting Computer Setup .................................................................................................................. 77
Navigating and selecting in Computer Setup ................................................................................... 77
Restoring factory settings in Computer Setup ................................................................................. 78
Updating the BIOS ............................................................................................................................. 79
Determining the BIOS version ......................................................................................... 79
Downloading a BIOS update ........................................................................................... 79
Changing the boot order using the f9 prompt .................................................................................. 80
TPM BIOS settings (select products only) ........................................................................................................... 80
Using HP Sure Start (select products only) ......................................................................................................... 81
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 82
11 Backing up and recovering Windows 10 ....................................................................................................... 84
Creating recovery media and backups ................................................................................................................ 84
Creating HP Recovery media (select products only) ......................................................................... 84
Using Windows tools ........................................................................................................................................... 85
Restore and recovery ........................................................................................................................................... 86
Recovering using HP Recovery Manager ........................................................................................... 86
What you need to know before you get started ............................................................. 86
Using the HP Recovery partition (select products only) ................................................. 87
Using HP Recovery media to recover .............................................................................. 87
Changing the computer boot order ................................................................................ 88
Removing the HP Recovery partition (select products only) ......................................... 89
12 Backing up and recovering Windows 8 ......................................................................................................... 90
Backing up your information ............................................................................................................................... 90
Performing a system recovery ............................................................................................................................ 90
Using the Windows recovery tools .................................................................................................... 90
Using f11 recovery tools ................................................................................................................... 91
ix

Using Windows operating system media (purchased separately) ................................................... 92
Using Windows Refresh or Windows Reset ...................................................................................... 93
Using HP Software Setup .................................................................................................................. 93
13 Backing up and recovering Windows 7 ......................................................................................................... 94
Creating recovery media and backups ................................................................................................................ 94
Guidelines .......................................................................................................................................... 94
Creating recovery media with HP Recovery Disc Creator ................................................................. 94
Creating recovery media ................................................................................................. 95
Backing up your information ............................................................................................................. 95
Performing a system recovery ............................................................................................................................ 96
Using the Windows recovery tools .................................................................................................... 96
Using f11 recovery tools (select models only) ................................................................................. 97
Using Windows 7 operating system media ....................................................................................... 97
14 Specications ............................................................................................................................................ 99
Input power .......................................................................................................................................................... 99
Operating environment ....................................................................................................................................... 99
15 Power cord set requirements .................................................................................................................... 100
Requirements for all countries .......................................................................................................................... 100
Requirements for specic countries and regions ............................................................................................. 100
16 Statement of memory volatility ................................................................................................................ 102
Nonvolatile memory usage ............................................................................................................................... 104
Questions and answers ..................................................................................................................................... 106
Using HP Sure Start (select models only) .......................................................................................................... 107
17 Recycling ................................................................................................................................................ 108
Index ........................................................................................................................................................... 109
x

1 Product description
Category Description
Product Name HP EliteBook 828 G3 Notebook PC
HP EliteBook 820 G3 Notebook PC
Processors Processors are attached to the system board.
Sixth-generation Intel® Core™ processors:
●Intel Core™ i7-6600U
●Intel Core i7-6500U
●Intel Core i5-6300U
●Intel Core i5-6200U
●Intel Core i3-6100U
Chipset Integrated with processor
Intel Skylake Premium, for use with 6th generation Intel Core processors
Intel UMA graphics (with shared video memory)
Up to three independent displays supported with docking solution
●Intel HD Graphics 520
Panel 12.5 in (31.75 cm), high-denition (HD), Slim eDP (1366×768), SVA AG, typical brightness: 220 cd/m2 (nits)
with and without webcam
12.5 in (31.75 cm),full high-denition (FHD), UltraSlim eDP (1920x1080), UWVA AG, typical brightness: 300
cd/m2 (nits) with and without webcam
12.5 in (31.75 cm),full high-denition (FHD), UltraSlim eDP (1920x1080) UWVA AG, typical brightness: 300
cd/m2 (nits) with touch and webcam
Memory Two SODIMM customer-accessible/upgradable memory module slots
Supports up to 16 GB of system RAM
DDR4 PC4-17000 (2133 MHz) dual channel support
Supports the following congurations:
●16384 MB (8192 MB×2; not supported on computer models with a Windows® 7 32-bit operating system)
●12288 (8192 MB + 4096 MB; not supported on computer models with a Windows 7 32-bit operating
system)
●8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer models with a Windows 7 32-bit
operating system)
●4096 MB (4096 MB×1)
Hard drive HDDs:
Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)
Serial ATA
●1 TB, 5400 rpm, 7.0 mm
1

Category Description
●500 GB, 7200 rpm, 7.0 mm, self-encrypting (FIPS-140-2; Opal 2)
●500 GB, 7200 rpm, 7.0 mm, self-encrypting (Opal 2)
●500 GB, 7200 rpm, 7.0 mm
●500 GB, 7.0 mm, hybrid, 8 GB cach
SSDs:
●M.2 (2280) 512 GB SATA-3 TLC
●M.2 (2280) 256 GB PCIe-3×4 SS NVMe
●M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2) MLC
●M.2 (2280) 256 GB SATA-3 TLC
●M.2 (2280) 240 GB SATA-3 MLC DS
●M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC
●M.2 (2280) 180 GB SATA-3 MLC
●M.2 (2280) 128 GB SATA-3 TLC
Audio and video Supports:
DTS Studio Sound
Conexant smart amplier and ambient noise suppression
Dual-array microphone
Dual speakers
Webcamera (720p)
●Intel WGI219V 10/100/1000 Ethernet, non-vPro, for use with computer models with i7-6500U,
i5-6200U, or i3-6100U processors
●Intel WGI219LM 10/100/1000 Ethernet, iAMT, for use with computer models with i7-6600U or i5-6300U
processors
S3/S4/S5 Wake-on-LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.0 or Bluetooth 4.2 combo card
Compatible with Miracast-certied devices
Support for the following WWAN formats:
●Intel Dual Band Wireless-AC 8260NGW 802.11a/b/g/n+ac 2x2 Wi-Fi + BT 4.2 combo adapter (i7-6600U,
i5-6300U)
●Intel Dual Band Wireless-AC 8260NGW 802.11a/b/g/n+ac non–vPro 2x2 Wi-Fi + BT 4.2 combo adapter
(i7-6500U, i5-6200U, i3-6100U)
●Intel Dual Band Wireless-AC 3165 802.11a/b/g/n+ac 1x1 Wi-Fi + BT 4.0 combo adapter (i7-6500U,
i5-6200U, i3-6100U)
Supports no WLAN option
NFC
Supports the following NFC formats:
2 Chapter 1 Product description

Category Description
Integrated NFC Galapagos NXP NPC100 12C NCI 10 mm x 25 mm module
NFC antenna
Supports no NFC option
WWAN
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas built into display assembly
Supports the following WWAN formats:
●HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module
●HP hs31110 HSPA + Intel Mobile Broadband Module
Supports no WWAN option
External media cards SIM card reader
Memory card reader (SD, SDHC, SDXC)
Ports VGA
USB 3.0 charging
USB 3.0
USB Type-C
DisplayPort
RJ-45
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Keyboard/pointing
devices
Keyboard:
Dura keys, backlit, spill resistant with drain
Spill resistant with drain
TouchPad:
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
On/o button
Glass
Power requirements 3-cell Li-Ion battery, 44 WHr, 3.91 Ahr
65 W HP Smart AC adapter
45 W HP Smart AC adapter
45 W, 2-prong AC adapter
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 1.2 or 2.0 (Inneon, soldered down)
Integrated Smart Card reader (active)
3

Category Description
Preboot authentication (password, smart card)
Operating system Preinstalled:
●Windows 7 Professional 32-bit and 64-bit
●Windows 8.1 China 64 (CPPP)
●Windows 8.1 High-end Emerging Markets 64
●Windows 8.1 Emerging Markets 64
●Windows 8.1 High-end Multilingual 64
●Windows 8.1 Multilingual 64
●Windows 8.1 Professional 64
●Windows 8.1 Core for Higher Education (Emerging Markets)
●Windows 10 Home 64
●Windows 10 Home 64 Single Language
●Windows 10 Home 64 Chinese Market (CPPP)
●Windows 10 Home High-End
●Windows 10 Home High-End Single Language
●Windows 10 Professional 64
●Windows 10 Professional 64 with downgrade to Windows 7 32- or 64-bit
●Windows 10 Professional 64 Chinese Market
●Windows 10 Professional 64 with downgrade to Windows 7 32- or 64-bit Chinese Market
●NeoKylin Linux 64-bit
●FreeDOS 2.0
Restore Media–DR/SR-DVD
●Windows 7
●Windows 8.1
●Windows 10
●NeoKylin Linux
Restore Media–OSDVD:
●Windows 7 Professional 32- or 64-bit
●Windows 8.1 Professional 64-bit
●Windows 8.1 64-bit
●Windows 8.1 Country Specic 64-bit
●Windows 8.1 Emerging Markets 64-bit
●Windows 10 Professional 64
Certied:
●Microsoft WHQL
Web-only support:
●Windows 7 Enterprise 32
4 Chapter 1 Product description

Category Description
●Windows 7 Enterprise 64
●Windows 8.1 Enterprise 64
●Windows 10 Professional 64
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive
SSD
Memory module
WLAN
WWAN
Keyboard
5

2 External component identication
Right
Component Description
(1) USB Type-C (charging) port Connects any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
Windows 10:
Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
Windows 8 or Windows 7:
Select the HP Support Assistant app on the Start screen, select
My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
6 Chapter 2 External component identication

Component Description
(6) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
Right 7

Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Smart card reader Supports optional smart cards.
8 Chapter 2 External component identication

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Windows 10:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Windows 8 or Windows 7:
Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Display 9

Top
TouchPad
Component Description
(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
●On: The TouchPad is o.
●O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select products
only)
Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication