HP elitebook folio g1 Manual

HP EliteBook Folio G1 Notebook PC
Maintenance and Service Guide

© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2016
Document Part Number: 841756-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Top .......................................................................................................................................................................... 5
TouchPad ............................................................................................................................................. 5
Lights ................................................................................................................................................... 6
Button .................................................................................................................................................. 7
Action keys ........................................................................................................................................... 8
Using the action keys .......................................................................................................................... 9
Left ....................................................................................................................................................................... 10
Right ..................................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Mass storage devices ........................................................................................................................................... 16
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 20
Electrostatic discharge damage ........................................................................................................ 20
Packaging and transporting guidelines .......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Component replacement procedures .................................................................................................................. 23
Bottom cover ..................................................................................................................................... 23
Battery ............................................................................................................................................... 25
SSD drive ............................................................................................................................................ 26
v

Speaker assembly ............................................................................................................................. 27
Audio board ....................................................................................................................................... 28
TouchPad ........................................................................................................................................... 29
System board .................................................................................................................................... 30
Display assembly ............................................................................................................................... 32
Keyboard ........................................................................................................................................... 37
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 39
Using Computer Setup ......................................................................................................................................... 39
Starting Computer Setup .................................................................................................................. 39
Navigating and selecting in Computer Setup ................................................................................... 39
Restoring factory settings in Computer Setup ................................................................................. 40
Updating the BIOS ............................................................................................................................. 41
Determining the BIOS version ......................................................................................... 41
Downloading a BIOS update ........................................................................................... 41
Changing the boot order using the f9 prompt .................................................................................. 42
TPM BIOS settings (select products only) ........................................................................................................... 42
Using HP Sure Start (select products only) ......................................................................................................... 43
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 44
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 44
8 Backup and recovery .................................................................................................................................... 46
Creating recovery media and backups ................................................................................................................ 46
Creating HP Recovery media (select products only) ......................................................................... 46
Using Windows tools ........................................................................................................................................... 47
Restore and recovery ........................................................................................................................................... 48
Recovering using HP Recovery Manager ........................................................................................... 48
What you need to know before you get started ............................................................. 48
Using the HP Recovery partition (select products only) ................................................. 49
Using HP Recovery media to recover .............................................................................. 49
Changing the computer boot order ................................................................................ 50
Removing the HP Recovery partition (select products only) ......................................... 50
9 Specications .............................................................................................................................................. 51
Computer specications ...................................................................................................................................... 51
M.2 solid-state drive specications .................................................................................................................... 52
M.2 PCIe solid-state drive specications ............................................................................................................ 53
vi

10 Statement of memory volatility .................................................................................................................. 54
Nonvolatile memory usage ................................................................................................................................. 58
Questions and answers ....................................................................................................................................... 60
Using HP Sure Start (select models only) ............................................................................................................ 61
11 Power cord set requirements ...................................................................................................................... 62
Requirements for all countries ............................................................................................................................ 62
Requirements for specic countries and regions ................................................................................................ 62
12 Recycling .................................................................................................................................................. 64
Index ............................................................................................................................................................. 65
vii

viii

1 Product description
Category Description
Product Name HP EliteBook Folio G1 Notebook PC
Processors Intel® Core™ m processors:
●m7-6Y75
●m5-6Y57
●m5-6Y54
Chipset Intel Skylake Premium PCH-LP; integrated with processor
Graphics Intel HD Graphics 515
Panels 31.75-cm (12.5-in), eDP1.3, UltraSlim
Full high-denition (FHD), AntiGlare (AG), UVWA (1920×1080), non-touch display, 300 nits
Full high-denition (FHD), AntiGlare (AG), UVWA (1920×1080), non-touch display, IR, 300 nits
Full high-denition (FHD), UVWA (1920×1080), touch display, 300 nits
Full high-denition (FHD), UVWA (1920×1080), touch display, IR, 300 nits
Quad high-denition (UHD), UVWA (3840×2160), touch display, 400 nits
Quad high-denition (UHD), UVWA (3840×2160), IR, touch display, 400 nits
Memory On-board (soldered) memory; not user-upgradable
LPDDR3, 1866 MHz, dual channel support
Supports up to 8 GB of system RAM
Primary storage Supports M.2 SSD SS 2280
Supports the following M.2 SSDs:
●512-GB, TLC
●256-GB, MLC
●256-GB, SED, OPAL2 (not available for Special Edition models)
●240-GB, MLC
●128-GB, TLC
Audio and video Two stereo speakers, Bang & Olufsen
HD audio with DTS Studio Sound
Integrated 720p webcam
IR camera (supports IR facial recognition with Windows 10)
Integrated dual-array microphone
Ethernet Ethernet available from docking stations; no direct Ethernet support
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of M.2 wireless module
1

Category Description
Two WLAN antennas built into display assembly
Bluetooth Disabled IOPT
Support for the following WLAN format:
●Intel Dual Band Wireless-AC 8260 (8260NGW)
WPAN
Bluetooth 4.2
Input/output (2) USB-C ports (Guest Protocol - USB 3.1, DP, PD, Thunderbolt)
Headphone/Microphone Combo
Docking HP ZBook 65/150/200 W Thunderbolt 3 Dock
Keyboard/pointing
devices
Keyboard
Dura keys, backlit
ClickPad
Gestures enabled by default
Taps enabled by default
On/o LED
Power requirements AC adapter
45-W HP Smart AC adapter non-PFC USB-C
Power cord
Duck head power cord with 2-prong adapter
Battery
4-cell, 38-Whr, 5.0 Ahr long life polymer battery
Security Trusted Platform Module (TPM) 1.2/2.0 (Inneon, soldered down)
Drive encryption pre-boot (password)
Power-on authentication (password)
Operating system Preinstalled
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Chinese Market
Windows 10 Pro 64
Restore media–DRDVD/SRDVD
DRDVD Windows 10
Certied
Microsoft WHQL: Windows 10 64
Web-only support
Windows 10 Enterprise 64
Windows 8.1 Professional 64
Windows 8.1 Enterprise 64
2 Chapter 1 Product description

Category Description
Windows 7 Professional 64
Windows 7 Enterprise 64
Serviceability End user replaceable parts:
AC adapter
3

2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam infrared (IR) lights (2) Improve the webcam picture quality in low-light conditions.
(4) Webcam and IR camera Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲Type camera in the taskbar search box, and then select
Camera.
(5) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
4 Chapter 2 External component identication

Component Description
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Top
TouchPad
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
Top 5

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Call answer light ●Blinking green: An incoming call is detected.
●Green: An incoming call is accepted.
(3) Call decline/end light ●Blinking red: An incoming call is detected.
●Red: An incoming call is declined or ended.
(4) Microphone mute light ●Amber: Microphone sound is o.
●O: Microphone sound is on.
(5) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) TouchPad light ●On: The TouchPad is o.
6 Chapter 2 External component identication

Component Description
●O: The TouchPad is on.
(8) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Button
Component Description
Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button briey
to exit Sleep.
●When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to
turn o the computer.
To learn more about your power settings, see your power options.
▲Type power in the taskbar search box, and then select Power
and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
Top 7

Action keys
Component Description
(1) esc key Displays system information.
(2) fn key Executes frequently used system functions when pressed in
combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
8 Chapter 2 External component identication

Using the action keys
●An action key performs an assigned function.
●The icon on each action key illustrates the function for that key.
To use an action key:
▲Press and hold the key.
Icon Description
Initiates a call or answers an incoming call.
Declines an incoming call or ends the current call.
Opens the calendar.
Mutes the microphone.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer via the optional docking device, f4 alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard.
The f4 action key can also alternate images among other devices that are receiving video information on the
computer.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Top 9

Left
Component Description
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
10 Chapter 2 External component identication

Right
Component Description
(1) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(2) USB Type-C Thunderbolt-enabled ports and
power connectors (2)
Connect a USB device with a Type-C connector and provide
video or high-resolution display output and connect an AC
adapter to provide power to the computer..
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Adapters (purchased separately) may be required.
Right 11

Bottom
Component Description
Speakers (2) Produce sound.
12 Chapter 2 External component identication