HP Pavilion10 Manual

HP Pavilion10 TouchSmart Notebook PC
Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft,
Windows, and Windows Vista are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: October 2013
Document Part Number: 741177-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................................................... 1
2 External component identification ..................................................................................................................... 3
Finding your hardware and software information ................................................................................. 3
Locating hardware ............................................................................................................... 3
Locating software ................................................................................................................. 3
Right side ............................................................................................................................................. 4
Left side ................................................................................................................................................ 5
Display .................................................................................................................................................. 6
Top ....................................................................................................................................................... 7
TouchPad ............................................................................................................................ 7
Lights ................................................................................................................................... 7
Buttons ................................................................................................................................. 8
Keys ................................................................................................................................... 10
Bottom ................................................................................................................................................ 11
Labels ................................................................................................................................................. 11
3 Illustrated parts catalog ................................................................................................................................... 13
Computer major components ............................................................................................................. 13
Display components ........................................................................................................................... 15
Mass storage devices ......................................................................................................................... 16
Miscellaneous parts ............................................................................................................................ 17
Sequential part number listing ............................................................................................................ 17
4 Removal and replacement procedures preliminary requirements .................................................................. 21
Tools required .................................................................................................................................... 21
Service considerations ....................................................................................................................... 21
Plastic parts ....................................................................................................................... 21
Cables and connectors ...................................................................................................... 22
Drive handling .................................................................................................................... 22
Grounding guidelines ......................................................................................................... 23
Electrostatic discharge damage ........................................................................ 23
Packaging and transporting guidelines ............................................. 24
Workstation guidelines ..................................................................... 24
Equipment guidelines ....................................................................... 25
vii

5 Removal and replacement procedures for Customer Self-Repair parts ......................................................... 26
Component replacement procedures ................................................................................................. 26
Battery ............................................................................................................................... 27
6 Removal and replacement procedures for Authorized Service Provider parts ............................................... 21
Component replacement procedures ................................................................................................. 26
Top cover ........................................................................................................................... 29
Touchpad ........................................................................................................................... 35
Power button board ........................................................................................................... 36
Display assembly ............................................................................................................... 37
Speaker assembly ............................................................................................................. 41
Hard drive .......................................................................................................................... 42
System board ..................................................................................................................... 43
Power cable ....................................................................................................................... 46
RTC battery ....................................................................................................................... 47
Hard drive cable ................................................................................................................. 48
WLAN/Bluetooth combo card ............................................................................................ 50
Heat sink assembly ............................................................................................................ 52
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................................ 54
Starting Setup Utility (BIOS) ............................................................................................................... 54
Updating the BIOS ............................................................................................................................. 54
Determining the BIOS version ........................................................................................... 54
Downloading a BIOS update ............................................................................................. 55
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 55
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 56
8 Backing up, restoring, and recovering ............................................................................................................ 57
Creating recovery media and backups ............................................................................................... 57
Creating HP Recovery media ............................................................................................ 57
Restore and recovery ......................................................................................................................... 58
Recovering using HP Recovery Manager .......................................................................... 59
What you need to know ..................................................................................... 59
Using the HP Recovery partition (select models only) ...................................... 59
Using HP Recovery media to recover ............................................................... 60
Changing the computer boot order ................................................................... 60
Removing the HP Recovery partition ................................................................................. 60
9 Specifications .................................................................................................................................................. 61
Computer specifications ..................................................................................................................... 61
viii

35.6-cm (10.1-in), HD+ display specifications .................................................................................... 62
Hard drive specifications .................................................................................................................... 63
Specification information in Device Manager ..................................................................................... 63
10 Statement of Volatility ................................................................................................................................... 64
Non-volatile memory usage ................................................................................................................ 66
Questions and answers ...................................................................................................................... 68
11 Power cord set requirements ........................................................................................................................ 69
Requirements for all countries and regions ........................................................................................ 69
Requirements for specific countries and regions ............................................................................... 69
12 Recycling ...................................................................................................................................................... 71
Battery ................................................................................................................................................ 71
Index ................................................................................................................................................................... 72
ix

x

1 Product description
Category Description
Product Name HP Pavilion
10
TouchSmart Notebook PC
Processors Dual-Core Processor (1.0 GHz), 1 MB L2, Dual 3.9W
Chipset AMD® Integrated SoC FCH
Graphics AMD Radeon™ HD 8180
Supports HD Decode, DX11, and HDMI
Panel 16:9 Ultra Wide Aspect Ratio
25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm
Touchscreen, Multitouch enabled
Display assemblies include 1 WLAN antennas
Memory Supports up to 2 GB max on-board system memory
DDR3L-1066 MHz @ 1.35V Single Channel Support (DDR3L-1600 MHz downgrade
to DDR3L-1066MHz)
Non- accessible / non-upgradeable
2048 MB (256MX16 x4pcs)
Hard drives Supports 7-mm, 2.5-in SATA hard drive
Supports the following drives:
●500-GB, 5400-rpm
Fixed optical drives No internal optical drive support
Audio/Visual HP TrueVision HD: HD camera
Fixed (no tilt) + activity LED, 1PC, USB 2.0, M-JPEG
1280x720 by 30 frames per second
Single digital microphone with software - echo cancellation,
Fixed Integrated VGA camera (select models only)
640x480 by 30 frames per second
Single microphone
Stereo speakers (2)
Headphone and microphone jacks
HD audio with DTS Sound+
Ethernet Integrated 10/100 NIC
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
1

Category Description
One WLAN antenna built into display assembly
Supports the following WLAN formats:
●Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
●Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter
External media card Media Reader Slot
Support SD/SDHC/SDXC
Push-Push insertion/removal
Ports Audio-in/Audio-out (mic-in/stereo headphone)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1)
USB 2.0 (2)
HDMI 1.4 supporting: up to 1920x1080 @ 60 Hz
Smart-pin AC port
Keyboard/pointing devices 91% Keyboard size textured island-style Keyboard
No numerical Keypad
Touchpad includes:
●Clickpad with image sensor
●Multitouch gestures enabled
●Support Win8 Modern Trackpad Gestures
●Taps enabled as default
Power requirements 65W Smart nPFC 4.5mm connector with localized cable plug support (3-wire plug
with ground pin)
45w Smart nPFC 3 pin RC 4.5 mm connector - non slim with 26.5mm z-height with
localized cable plug support (3-wire plug with ground pin)
3-cell, 28-Wh, 2.55Ah, Li-ion battery (HP Fast Charge technology)
Security Security lock
Operating system Preinstalled:
Windows 8.1 small screen touch with Office Home and Student 2013
Restore Media Restore Media (DRDVD/SRDVD):
SSRU (System Recovery USB)
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
2 Chapter 1 Product description

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
▲From the Start screen, click the down arrow in the lower-left corner of the screen.
Finding your hardware and software information 3

Right side
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television
audio cable. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, refer to the
Regulatory, Safety, and
Environmental Notices
. To access this guide, from the
Start screen, type support, select it and then select
the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(3) RJ-45 (network) jack
RJ-45 (network) status light
Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(4) AC adapter light ●White: The AC adapter is connected and the
battery is charged.
●Amber: The AC adapter is connected and the
battery is charging
●Off: The computer is using battery power.
(5) Power connector Connects an AC adapter.
4 Chapter 2 External component identification

Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2) Vent (1) Enables airflow to cool internal components.
(3) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(4) USB 3.0 port Each USB 3.0 port connects an optional USB device, such
as a keyboard, mouse, external drive, printer, scanner or
USB hub.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card
until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
(6) Hard drive light ●Blinking white: The hard drive is being accessed.
(7) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
Left side 5

Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and
then select Camera from the list of applications.
(4) Internal microphone (1) Records sound.
(5) WLAN antenna* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antenna free from obstructions. For wireless regulatory notices, see the section of the
Regulatory, Safety, and
Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support,
select the HP Support Assistant app, select My computer, and then select User guides.
6 Chapter 2 External component identification

Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Lights
Top 7

Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
(3) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
Buttons
Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
8 Chapter 2 External component identification

Component Description
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.
Top 9

Keys
Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the spacebar, or the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: The wireless button f12 turns the wireless devices
on and off.
10 Chapter 2 External component identification