HP EliteBook 8470b Manual

HP EliteBook 8470w Mobile Workstation
and HP EliteBook 8470b Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: October 2012
First Edition: May 2012
Document Part Number: 677157-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 16
Display ................................................................................................................................. 16
Buttons and fingerprint reader (select models only) ..................................................................... 18
Keys ..................................................................................................................................... 19
Lights .................................................................................................................................... 21
TouchPad .............................................................................................................................. 22
Front ..................................................................................................................................... 23
Left side ................................................................................................................................ 24
Right side .............................................................................................................................. 25
Rear ..................................................................................................................................... 26
Bottom .................................................................................................................................. 27
3 Illustrated parts catalog .................................................................................................. 29
Service tag ............................................................................................................................ 29
Computer major components ................................................................................................... 31
Display assembly subcomponents ............................................................................................. 41
Cable Kit .............................................................................................................................. 43
Mass storage devices ............................................................................................................. 44
Plastics Kit ............................................................................................................................. 46
Miscellaneous parts ................................................................................................................ 47
Sequential part number listing .................................................................................................. 48
4 Removal and replacement procedures ............................................................................ 64
Preliminary replacement requirements ....................................................................................... 64
Tools required ......................................................................................................... 64
Service considerations ............................................................................................. 64
Plastic parts ............................................................................................. 64
Cables and connectors ............................................................................. 64
Drive handling ......................................................................................... 65
v

Grounding guidelines .............................................................................................. 65
Electrostatic discharge damage .................................................................. 65
Packaging and transporting guidelines ........................................ 67
Component replacement procedures ........................................................................................ 69
Service tag ............................................................................................................. 69
Computer feet ......................................................................................................... 70
Battery ................................................................................................................... 71
SIM ....................................................................................................................... 72
Service cover .......................................................................................................... 74
Smart Card reader .................................................................................................. 75
Optical drive .......................................................................................................... 76
Upgrade bay cradle ................................................................................................ 78
Hard drive ............................................................................................................. 80
Memory module ...................................................................................................... 82
WWAN module ..................................................................................................... 84
WLAN module ........................................................................................................ 86
Bluetooth module .................................................................................................... 88
Modem module ....................................................................................................... 89
Fan ....................................................................................................................... 90
Keyboard ............................................................................................................... 91
Base enclosure ........................................................................................................ 96
Speaker assembly ................................................................................................... 99
RJ-11 jack cable ....................................................................................................101
Service cover release latch assembly ....................................................................... 102
Battery release latch assembly ................................................................................ 105
Fingerprint reader board ........................................................................................107
RTC battery .......................................................................................................... 109
Display lid switch board ........................................................................................ 110
System board ....................................................................................................... 112
Heat sink ..............................................................................................................115
Processor ............................................................................................................. 119
ExpressCard assembly ........................................................................................... 122
Display assembly .................................................................................................. 124
5 Computer Setup (BIOS) and Advanced System Diagnostics ............................................ 132
Windows 8 ......................................................................................................................... 132
Using Computer Setup ........................................................................................... 132
Starting Computer Setup ......................................................................... 132
Navigating and selecting in Computer Setup ............................................. 133
Restoring factory settings in Computer Setup .............................................. 134
Updating the BIOS ................................................................................. 134
vi

Determining the BIOS version ................................................... 134
Downloading a BIOS update .................................................... 135
Using Advanced System Diagnostics ....................................................................... 136
Windows 7 ......................................................................................................................... 137
Starting Computer Setup ........................................................................................ 137
Using Computer Setup ........................................................................................... 137
Navigating and selecting in Computer Setup ............................................. 137
Restoring factory settings in Computer Setup .............................................. 138
Updating the BIOS ................................................................................................ 139
Determining the BIOS version .................................................................. 139
Downloading a BIOS update ................................................................... 139
Using Advanced System Diagnostics ....................................................................... 140
SuSE Linux (SLED) ................................................................................................................. 141
Starting Computer Setup ........................................................................................ 141
Using Computer Setup ........................................................................................... 141
Navigating and selecting in Computer Setup ............................................. 141
Restoring factory settings in Computer Setup .............................................. 142
Updating the BIOS ................................................................................................ 142
Determining the BIOS version .................................................................. 143
Downloading a BIOS update ................................................................... 143
Using Advanced System Diagnostics ....................................................................... 144
6 Specifications ............................................................................................................... 145
Computer specifications ........................................................................................................ 145
14.0-inch WGA display specifications .................................................................................... 147
Hard drive specifications ...................................................................................................... 148
7 Backup and recovery .................................................................................................... 149
Windows 8 ......................................................................................................................... 149
Backing up your information ................................................................................... 149
Performing a system recovery ................................................................................. 150
Using the Windows recovery tools ........................................................... 150
Using f11 recovery tools ......................................................................... 151
Using Windows 8 operating system media (purchased separately) ............... 152
Using Windows Refresh for quick and easy recovery .................................. 152
Remove everything and reinstall Windows ................................................ 153
Using HP Software Setup ........................................................................ 154
Windows 7 ......................................................................................................................... 154
Creating recovery media with HP Recovery Disc Creator ............................................ 155
Creating recovery media ......................................................................... 155
Backing up your information ................................................................................... 155
vii

Performing a system recovery ................................................................................. 156
Using the Windows recovery tools ........................................................... 156
Using f11 recovery tools ......................................................................... 157
Using a Windows 7 operating system DVD (purchased separately) .............. 158
SuSE Linux (SLED) ................................................................................................................. 159
Creating backups .................................................................................................. 159
Backing up your information ................................................................................... 159
Performing a system recovery ................................................................................. 160
USB Recovery option (select models only) ................................................................. 161
Remove everything and reinstall SLED ...................................................................... 162
8 Power cord set requirements ........................................................................................ 163
Requirements for all countries ................................................................................................ 163
Requirements for specific countries and regions ....................................................................... 164
9 Recycling ...................................................................................................................... 165
Index ............................................................................................................................... 166
viii

1 Product description
Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Product Name HP EliteBook 8470w Mobile Workstationl √
HP ProBook 8470p Notebook PC √
Processors ●Intel® Quad Core® i7-3840QM 2.80-
GHz processor (SC turbo up to 3.80-
GHz; 1600-MHz FSB, 8.0-MB L3
cache, 45 W)
●Intel Quad Core i7-3820QM 2.70-
GHz processor (SC turbo up to 3.70-
GHz; 1600-MHz FSB, 8.0-MB L3
cache, 45 W)
●Intel Quad Core i7-3740QM 2.70-
GHz processor (SC turbo up to 3.70-
GHz; 1600-MHz FSB, 6.0-MB L3
cache, 45 W)
●Intel Quad Core i7-3720QM 2.60-
GHz processor (SC turbo up to 3.60-
GHz; 1600-MHz FSB, 6.0-MB L3
cache, 45 W)
●Intel Quad Core i7-3630QM 2.40-
GHz processor (SC turbo up to 3.40-
GHz; 1600-MHz FSB, 6.0-MB L3
cache, 45 W)
●Intel Quad Core i7-3610QM 2.30-
GHz processor (SC turbo up to 3.30-
GHz; 1600-MHz FSB, 6.0-MB L3
cache, 45 W)
√
1

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Processors (continued) ●Intel Quad Core i7-3540M 3.00-GHz
processor (SC turbo up to 3.70-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
●Intel Dual Core i7-3520M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3380M 2.90-GHz
processor (SC turbo up to 3.60-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3360M 2.80-GHz
processor (SC turbo up to 3.50-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3340M 2.70-GHz
processor (SC turbo up to 3.40-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.30-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3320M 2.60-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Dual Core i5-3210M 2.50-GHz
processor (SC turbo up to 3.10-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●Intel Core i3-3130M 2.60-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
●Intel Core i3-3120M 2.50-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
●Intel Core i3-3110M 2.40-GHz
processor (1600-MHz FSB, 3.0-MB L3
cache, 35 W)
√√
2 Chapter 1 Product description

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Processors (continued) ●Intel Core i3-2370M 2.40-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
●Intel Celeron B840 1.90-GHz
processor (1333-MHz FSB, 2.0-MB L3
cache, 35 W)
√
Chipset Mobile Intel QM77 chipset √√
Graphics Switchable discrete graphics: AMD
FirePro™ M2000 (64-bit), with 1024-MB
GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4); supports open GL
√
Switchable discrete graphics: AMD
Radeon™ HD 7570M (64-bit), with 1024-
MB GDDR5 (64-MB × 32,1.5V, 5-GBPS,
quantity 4)
Internal graphics:
●Universal memory architecture (UMA)
with shared video memory
●Intel HD Graphics 4000
√
●Support for dual-display ports through
docking station
●Support for DisplayPort 1.2 (only on
computer models equipped with a
graphics subsystem with
discrete memory)
●Support for up to 4 displays through
the APR (only on computer models
equipped with a graphics subsystem
with discrete memory)
√√
3

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Panel ●14.0-in light-emitting diode (LED), high-
definition+ (HD+), AntiGlare (AG), SVA
(1600×900) display with and without
webcam and microphone
●14.0-in LED, HD, AG, SVA
(1366×768) display with and without
webcam and microphone
All display assemblies include two wireless
local area network (WLAN) antenna cables
and two wireless wide area network
(WWAN) antenna cables
Supports low voltage differential
signalling (LVDS)
Supports 16:9 aspect ratio
Supports privacy filter
√√
Memory Two customer-accessible/upgradable
memory module slots
DDR3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●16384-MB (8192-MB×2)
●8192-MB (8192-MB×1 or 4096×2)
●8192-MB (8192-MB×1 or 4096×2; not
supported on computer models
equipped with a 32-bit
operating system)
●6144-MB (4096-MB+2048-MB)
●4096-MB (4096-MB×1 or 2048-MB×2)
●2048-MB (2048×1)
√√
Flash cache Intel 24-GB mSATA module (Intel Smart
Response Technology (SRT), not available on
computer models equipped with WWAN
or SSD)
√√
4 Chapter 1 Product description

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-
mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●750-GB, 7200-rpm, 9.5-mm
●500-GB, 7200-rpm, 7.0-mm self-
encrypting drive (SED)
●500-GB, 7200-rpm, 7.0-mm
●320-GB, 7200-rpm, 7.0-mm
√√
Solid-state drive Solid-state drive (SSD) mounts in the same
bracket as the hard drive
Customer-accessible
Serial ATA III
Supports the following SSDs:
●256-GB SED
●240-GB
●180-GB
●160-GB
●128-GB
√
Upgrade drive Customer-accessible
Supports the following drive options:
●Blu-ray R/RE DVD±RW SuperMulti
DL Drive
●Blu-ray ROM DVD±RW SuperMulti
DL Drive
●DVD±RW Double-Layer with
SuperMulti Drive
●DVD-ROM Drive
●500-GB, 7200-rpm, 9.5-mm
Supports no drive option
√
5

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Upgrade bay
(continued)
Customer-accessible
Supports the following drive options:
●Blu-ray ROM DVD±RW SuperMulti
DL Drive
●DVD±RW Double-Layer with
SuperMulti Drive
●DVD-ROM Drive
●500-GB, 7200-rpm, 9.5-mm
Supports no drive option
√
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●Blu-ray R/RE DVD±RW SuperMulti
DL Drive
●Blu-ray ROM DVD±RW SuperMulti
DL Drive
●DVD±RW Double-Layer with
SuperMulti Drive
●DVD-ROM Drive
Supports zero power optical drive
√
Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
●Blu-ray ROM DVD±RW SuperMulti
DL Drive
●DVD±RW Double-Layer with
SuperMulti Drive
●DVD-ROM Drive
Supports zero power optical drive
√
Audio and video Two stereo speakers √√
HD audio with SRS Premium Sound PRO √√
Audio and video
(continued)
Integrated 720p HD webcam (supports no
camera option)
√√
6 Chapter 1 Product description

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Integrated dual-array microphone on
computer models equipped with a webcam
Integrated mono microphone on computer
models not equipped with a webcam
√√
Modem 56kbps v.92 MDC data/fax modem module
Supports no modem option
Modem module cable not included
√√
Ethernet Intel 82579LM 10/100/1000 Ethernet
network interface card (NIC) with
iAMT Intel 82579LM Gigabit
Network Connection
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
√√
Wireless Integrated wireless personal area network
(WPAN) option by way of Bluetooth 4.0
enhanced data rate (EDR) module
Supports no WPAN option
√√
Integrated wireless local area network
(WLAN) options by way of wireless module
Three WLAN antennas built into
display assembly
Support for the following WLAN formats:
●Atheros WB225 1×1 802.11b/g/n
Bluetooth Combo Adapter
●Broadcom 43228 802.11abgn 2×2
Wi-Fi Adapter
●Intel Centrino Advanced-N 6205
Combo Adapter
●Intel Centrino Advanced-N 6205
WLAN module
●Intel Centrino Ultimate-N 6300
WLAN module
●Intel Centrino Wireless-N 2200
802.11b/g/n 2×2 WiFi Adapter
Supports no WLAN option
√√
7

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Wireless (continued) Integrated wireless wide area network
(WWAN) options by way of
wireless module
Two world-wide/5-band WWAN antennas
built into display assembly
Secured by subscriber identity module (SIM,
user-accessible behind battery)
Support for the following WWAN formats:
●HP hs2350 HSPA+ Mobile
Broadband Module
●HP lt2523 LTE/HSPA+ Mobile
Broadband Module
●HP un2430 EV-DO/HSPA Mini Card
●HP lt2522 LTE/EV-DO Mobile
Broadband Module
●HP un2430 EV-DO/HSPA Mini Card
●HP un2430 EV-DO/HSPA Mobile
Broadband Module
Supports no WWAN option
Supports WWAN after market option
√√
External media
cards
Integrated 54-mm ExpressCard
Secure Digital (SD) flash media slot with
push-push technology, supporting the
following digital card formats:
●MultiMediaCard (MMC)
●MMC+
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
√√
8 Chapter 1 Product description

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Ports ●1394a port
●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●Battery connector
●DisplayPort 1.2 (on computer models
equipped with a graphics subsystem
with discrete memory)
●DisplayPort 1.1a (on computer models
equipped with a graphics subsystem
with UMA memory)
●Docking connector
●eSATA/USB 2.0 combo port
●HP Smart AC adapter
●RJ-45 (Ethernet)
●RJ-11 (modem)
●Secondary battery connector
●Serial port
●USB 3.0 ports (2)
●USB 2.0 port
●USB 2.0 charging port
●VGA (Dsub 15 pin) supporting:
1920×1200 external resolution @
75 Hz, hot plug and unplug and
autodetection for correct output to wide-
aspect vs. standard aspect video
√√
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
(upper-left justified), dual-point, spill-resistant,
chiclet-style, with durakeys
√√
Gesture support: MultiTouch gestures
enabled, two-finger scrolling, and pinch-
zoom as default
√√
Taps enabled by default √√
Support for TouchPad with image sensor √√
Support for Windows 8 Indirect Touch √√
Power requirements Supports the following HP Smart AC adapters:
Power requirements
(continued)
●90-W HP Smart AC adapter (PFC, EM,
3-wire)
√√
9

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
●90-W HP Smart AC adapter (PFC, 3-
wire)
√√
●65-W HP Smart AC adapter (non-PFC,
3-wire)
√√
●65-W HP Smart AC adapter (RC/V,
EM, 3-wire)
√√
Supports the following batteries:
●9-cell, 100-Wh, 3.0-Ah battery
●9-cell, 73-Wh, 2.2-Ah battery
●6-cell, 62-Wh, 2.8-Ah battery
●6-cell, 55-Wh, 2.8-Ah battery
●3-cell, 31-Wh, 2.8-Ah battery
√√
Security Supports security cable lock √√
Supports fingerprint reader and no
fingerprint reader option
√√
Supports Trusted Platform Module (TPM) 1.2
(Infineon, soldered down) and
TPM Enhanced Drive Lock (not supported in
Asia and the People's Republic of China)
√√
Integrated Smart Card reader (active) √√
Full volume encryption √√
Preboot authentication (password,
Smart Card)
√√
10 Chapter 1 Product description

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system Preinstalled:
●Windows® 8 ML 64 with Microsoft
Basics (Japan only)
●Windows 8 Professional 64 with
Microsoft Basics (Japan only)
●Windows 8 Professional 64 DPK with
Windows 7 Professional 64 and 32
(Japan only)
●Windows 7 Home Premium 64 and 32
with Microsoft Basics
●Windows 7 Professional 64 and 32
with Microsoft Basics
●Windows 7 Service Pack 1
●FreeDOS
●SUSE Linux (SLED; People's Republic of
China only)
√√
Preinstalled with Microsoft Office:
●Windows 8 CH 64-bit with Office
2010 Transition OPK (People's
Republic of China only)
●Windows 8 EM 64-bit with Office
2010 Transition OPK (not available
in Japan)
●Windows 8 ML 64-bit with Office
2010 Business and Home (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Personal (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Professional (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office
2010 Transition OPK (not available
in Japan)
(Continued)
11

Category Description HP EliteBook 8470w
Mobile Workstation
HP EliteBook 8470p
Notebook PC
Operating system
(continued)
Preinstalled with Microsoft Office:
(continued)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Business and
Home (Japan only; requires
configuration with Office Personal
Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Personal
(Japan only; requires configuration with
Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Professional
(Japan only; requires configuration with
Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK
with Windows 7 Professional 64- and
32-bit with Office 2010 Starter (not
available in Asia-Pacific countries and
regions, Japan, or the People's
Republic of China)
●Windows 8 Professional 64-bit with
Office 2010 Business and Home
(Japan only; requires configuration with
Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with
Office 2010 Personal (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with
Office 2010 Professional (Japan only;
requires configuration with Office
Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with
Office 2010 Transition OPK (not
available in Japan)
●Windows 7 Home Basic 32-bit with
Office Starter (emerging markets only)
(Continued)
√√
12 Chapter 1 Product description