Hp Elitebook 8470b Manual

HP EliteBook 8470w Mobile Workstation

and HP EliteBook 8470b Notebook PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel and Core are

U.S. registered trademarks of Intel

Corporation. Microsoft, Windows, and

Windows Vista are U.S. registered

trademarks of Microsoft Corporation. SD

Logo is a trademark of its proprietor.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

Second Edition: October 2012

First Edition: May 2012

Document Part Number: 677157-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,

such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC

adapter comply with the user-accessible surface temperature limits defined by the International

Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ................................................................................... 16

Display ................................................................................................................................. 16

Buttons and fingerprint reader (select models only) ..................................................................... 18

Keys ..................................................................................................................................... 19

Lights .................................................................................................................................... 21

TouchPad .............................................................................................................................. 22

Front ..................................................................................................................................... 23

Left side ................................................................................................................................ 24

Right side .............................................................................................................................. 25

Rear ..................................................................................................................................... 26

Bottom .................................................................................................................................. 27

3 Illustrated parts catalog .................................................................................................. 29

Service tag ............................................................................................................................ 29

Computer major components ................................................................................................... 31

Display assembly subcomponents ............................................................................................. 41

Cable Kit .............................................................................................................................. 43

Mass storage devices ............................................................................................................. 44

Plastics Kit ............................................................................................................................. 46

Miscellaneous parts ................................................................................................................ 47

Sequential part number listing .................................................................................................. 48

4 Removal and replacement procedures ............................................................................ 64

Preliminary replacement requirements ....................................................................................... 64

Tools required ......................................................................................................... 64

Service considerations ............................................................................................. 64

Plastic parts ............................................................................................. 64

Cables and connectors ............................................................................. 64

Drive handling ......................................................................................... 65

Grounding guidelines .............................................................................................. 65

Electrostatic discharge damage .................................................................. 65

Packaging and transporting guidelines ........................................ 67

Component replacement procedures ........................................................................................ 69

Service tag ............................................................................................................. 69

Computer feet ......................................................................................................... 70

Battery ................................................................................................................... 71

SIM ....................................................................................................................... 72

Service cover .......................................................................................................... 74

Smart Card reader .................................................................................................. 75

Optical drive .......................................................................................................... 76

Upgrade bay cradle ................................................................................................ 78

Hard drive ............................................................................................................. 80

Memory module ...................................................................................................... 82

WWAN module ..................................................................................................... 84

WLAN module ........................................................................................................ 86

Bluetooth module .................................................................................................... 88

Modem module ....................................................................................................... 89

Fan ....................................................................................................................... 90

Keyboard ............................................................................................................... 91

Base enclosure ........................................................................................................ 96

Speaker assembly ................................................................................................... 99

RJ-11 jack cable ....................................................................................................101

Service cover release latch assembly ....................................................................... 102

Battery release latch assembly ................................................................................ 105

Fingerprint reader board ........................................................................................107

RTC battery .......................................................................................................... 109

Display lid switch board ........................................................................................ 110

System board ....................................................................................................... 112

Heat sink ..............................................................................................................115

Processor ............................................................................................................. 119

ExpressCard assembly ........................................................................................... 122

Display assembly .................................................................................................. 124

5 Computer Setup (BIOS) and Advanced System Diagnostics ............................................ 132

Windows 8 ......................................................................................................................... 132

Using Computer Setup ........................................................................................... 132

Starting Computer Setup ......................................................................... 132

Navigating and selecting in Computer Setup ............................................. 133

Restoring factory settings in Computer Setup .............................................. 134

Updating the BIOS ................................................................................. 134

Determining the BIOS version ................................................... 134

Downloading a BIOS update .................................................... 135

Using Advanced System Diagnostics ....................................................................... 136

Windows 7 ......................................................................................................................... 137

Starting Computer Setup ........................................................................................ 137

Using Computer Setup ........................................................................................... 137

Navigating and selecting in Computer Setup ............................................. 137

Restoring factory settings in Computer Setup .............................................. 138

Updating the BIOS ................................................................................................ 139

Determining the BIOS version .................................................................. 139

Downloading a BIOS update ................................................................... 139

Using Advanced System Diagnostics ....................................................................... 140

SuSE Linux (SLED) ................................................................................................................. 141

Starting Computer Setup ........................................................................................ 141

Using Computer Setup ........................................................................................... 141

Navigating and selecting in Computer Setup ............................................. 141

Restoring factory settings in Computer Setup .............................................. 142

Updating the BIOS ................................................................................................ 142

Determining the BIOS version .................................................................. 143

Downloading a BIOS update ................................................................... 143

Using Advanced System Diagnostics ....................................................................... 144

6 Specifications ............................................................................................................... 145

Computer specifications ........................................................................................................ 145

14.0-inch WGA display specifications .................................................................................... 147

Hard drive specifications ...................................................................................................... 148

7 Backup and recovery .................................................................................................... 149

Windows 8 ......................................................................................................................... 149

Backing up your information ................................................................................... 149

Performing a system recovery ................................................................................. 150

Using the Windows recovery tools ........................................................... 150

Using f11 recovery tools ......................................................................... 151

Using Windows 8 operating system media (purchased separately) ............... 152

Using Windows Refresh for quick and easy recovery .................................. 152

Remove everything and reinstall Windows ................................................ 153

Using HP Software Setup ........................................................................ 154

Windows 7 ......................................................................................................................... 154

Creating recovery media with HP Recovery Disc Creator ............................................ 155

Creating recovery media ......................................................................... 155

Backing up your information ................................................................................... 155

vii

Performing a system recovery ................................................................................. 156

Using the Windows recovery tools ........................................................... 156

Using f11 recovery tools ......................................................................... 157

Using a Windows 7 operating system DVD (purchased separately) .............. 158

SuSE Linux (SLED) ................................................................................................................. 159

Creating backups .................................................................................................. 159

Backing up your information ................................................................................... 159

Performing a system recovery ................................................................................. 160

USB Recovery option (select models only) ................................................................. 161

Remove everything and reinstall SLED ...................................................................... 162

8 Power cord set requirements ........................................................................................ 163

Requirements for all countries ................................................................................................ 163

Requirements for specific countries and regions ....................................................................... 164

9 Recycling ...................................................................................................................... 165

Index ............................................................................................................................... 166

viii

1 Product description

Category Description HP EliteBook 8470w

Mobile Workstation

HP EliteBook 8470p

Notebook PC

Product Name HP EliteBook 8470w Mobile Workstationl √

HP ProBook 8470p Notebook PC √

Processors ●Intel® Quad Core® i7-3840QM 2.80-

GHz processor (SC turbo up to 3.80-

GHz; 1600-MHz FSB, 8.0-MB L3

cache, 45 W)

●Intel Quad Core i7-3820QM 2.70-

GHz processor (SC turbo up to 3.70-

GHz; 1600-MHz FSB, 8.0-MB L3

cache, 45 W)

●Intel Quad Core i7-3740QM 2.70-

GHz processor (SC turbo up to 3.70-

GHz; 1600-MHz FSB, 6.0-MB L3

cache, 45 W)

●Intel Quad Core i7-3720QM 2.60-

GHz processor (SC turbo up to 3.60-

GHz; 1600-MHz FSB, 6.0-MB L3

cache, 45 W)

●Intel Quad Core i7-3630QM 2.40-

GHz processor (SC turbo up to 3.40-

GHz; 1600-MHz FSB, 6.0-MB L3

cache, 45 W)

●Intel Quad Core i7-3610QM 2.30-

GHz processor (SC turbo up to 3.30-

GHz; 1600-MHz FSB, 6.0-MB L3

cache, 45 W)

√

Category Description HP EliteBook 8470w

Mobile Workstation

HP EliteBook 8470p

Notebook PC

Processors (continued) ●Intel Quad Core i7-3540M 3.00-GHz

processor (SC turbo up to 3.70-GHz;

1600-MHz FSB, 4.0-MB L3 cache,

35 W)

●Intel Dual Core i7-3520M 2.90-GHz

processor (SC turbo up to 3.60-GHz;

1600-MHz FSB, 4.0-MB L3 cache,

35 W)

●Intel Dual Core i5-3380M 2.90-GHz

processor (SC turbo up to 3.60-GHz;