HP EliteBook 8560p Manual

HP EliteBook 8560p Notebook PC
HP ProBook 6560b Notebook PC
Maintenance and Service Guide
Downloaded from LpManual.com Manuals

© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft, Windows, and
Windows Vista are either trademarks or
registered trademarks of Microsoft
Corporation in the United States and/or
other countries. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Fifth Edition: October 2011
First Edition: March 2011
Document Part Number: 644148-005
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 9
Display .................................................................................................................................................. 9
Top ..................................................................................................................................................... 11
TouchPad .......................................................................................................................... 11
Lights ................................................................................................................................. 12
Buttons and fingerprint reader ........................................................................................... 14
Keys ................................................................................................................................... 16
Front ................................................................................................................................................... 18
Left ..................................................................................................................................................... 19
Rear .................................................................................................................................................... 21
Right ................................................................................................................................................... 22
Bottom ................................................................................................................................................ 23
3 Illustrated parts catalog ............................................................................................................................... 25
Service tag ......................................................................................................................................... 25
Computer major components ............................................................................................................. 26
Display components ........................................................................................................................... 34
Plastics Kit .......................................................................................................................................... 36
Cable Kit ............................................................................................................................................. 37
Mass storage devices ......................................................................................................................... 38
Miscellaneous parts ............................................................................................................................ 39
Sequential part number listing ............................................................................................................ 40
4 Removal and replacement procedures ....................................................................................................... 51
Preliminary replacement requirements ............................................................................................... 51
Tools required .................................................................................................................... 51
Service considerations ....................................................................................................... 51
Plastic parts ....................................................................................................... 51
Cables and connectors ..................................................................................... 52
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Drive handling ................................................................................................... 52
Grounding guidelines ......................................................................................................... 53
Electrostatic discharge damage ........................................................................ 53
Packaging and transporting guidelines ............................................. 54
Workstation guidelines ..................................................................... 54
Equipment guidelines ....................................................................... 55
Component replacement procedures ................................................................................................. 56
Service tag ......................................................................................................................... 56
Computer feet .................................................................................................................... 57
Battery ............................................................................................................................... 58
Display assembly (panel, bezel, webcam, microphone) .................................................... 59
SIM .................................................................................................................................... 63
Bottom door ....................................................................................................................... 64
Optical drive ....................................................................................................................... 65
Upgrade bay ...................................................................................................................... 67
Hard drive .......................................................................................................................... 69
RTC battery ....................................................................................................................... 71
Memory modules ............................................................................................................... 72
WWAN module .................................................................................................................. 74
WLAN module .................................................................................................................... 76
Bluetooth module ............................................................................................................... 81
Modem module .................................................................................................................. 83
Fan ..................................................................................................................................... 85
Heat sink ............................................................................................................................ 86
Processor ........................................................................................................................... 90
Keyboard ........................................................................................................................... 92
Bottom cover ...................................................................................................................... 94
Speaker assembly ............................................................................................................. 99
RJ-11 jack cable .............................................................................................................. 101
Function board ................................................................................................................. 103
USB board ....................................................................................................................... 105
System board ................................................................................................................... 106
Display assembly and components (whole hinge-up, cable, antennas, hinges,
enclosure) ........................................................................................................................ 111
5 Computer Setup (BIOS) and System Diagnostics ................................................................................... 120
Using Computer Setup ..................................................................................................................... 120
Starting Computer Setup ................................................................................................. 120
Navigating and selecting in Computer Setup ................................................................... 120
Restoring factory settings in Computer Setup ................................................................. 121
Updating the BIOS ........................................................................................................... 122
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Determining the BIOS version ......................................................................... 122
Downloading a BIOS update ........................................................................... 122
Using System Diagnostics ................................................................................................................ 123
6 Specifications .............................................................................................................................................. 124
Computer specifications ................................................................................................................... 124
39.6-cm (15.6-in), HD display specifications .................................................................................... 125
39.6-cm (15.6-in), HD+ display specifications .................................................................................. 126
Hard drive specifications .................................................................................................................. 127
Blu-ray BD-R/RE + DVDSM DL Drive .............................................................................................. 128
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications ................................................. 129
Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive ................................................................ 130
DVD-ROM Drive specifications ........................................................................................................ 131
Specification information in Device Manager ................................................................................... 132
7 Backup and recovery .................................................................................................................................. 133
Windows 7 ........................................................................................................................................ 133
Backing up your information ............................................................................................ 133
Performing a system recovery ......................................................................................... 134
Using the Windows recovery tools .................................................................. 135
Using f11 recovery tools .................................................................................. 135
Using a Windows 7 operating system DVD (purchased separately) ............... 136
Windows Vista .................................................................................................................................. 137
Backing up your information ............................................................................................ 137
Performing a recovery ..................................................................................................... 138
Using the Windows recovery tools .................................................................. 138
Using f11 recovery tools .................................................................................. 139
Using a Windows Vista operating system DVD (purchased separately) ......... 139
8 Power cord set requirements .................................................................................................................... 141
Requirements for all countries and regions ...................................................................................... 141
Requirements for specific countries and regions ............................................................................. 142
9 Recycling ..................................................................................................................................................... 143
Battery .............................................................................................................................................. 143
Display .............................................................................................................................................. 143
Index ................................................................................................................................................................. 149
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1 Product description
Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
Product Name HP ProBook 6560p Notebook PC √
HP EliteBook 8560p Notebook PC √
Processors Intel® Core™ i7 processor, Dual Core
2620M, 2.70-GHz (Turbo up to 3.40) processor 4-MB L3
cache, 4 threads
√
Intel® Core i5 processors, Dual Core
(not available with iAMT, Intel QM67 chipset)
2540M, 2.60-GHz (Turbo up to 3.30) processor 3-MB L3
cache, 4 threads
√
2520M, 2.50-GHz (Turbo up to 3.20) processor 3-MB L3
cache, 4 threads
√√
2410M, 2.30-GHz (Turbo up to 2.90) processor 3-MB L3
cache, 4 threads
√√
Intel Core i3 processors, Dual Core
(not available with iAMT, Intel QM67 chipset)
2310M, 2.10-GHz processor 3-MB L3 cache √√
Intel Celeron processor, Dual Core
B810, 1.60-GHz processor 2-MB L3 cache, 2 threads √
Chipset Mobile Intel HM65 chipset
(Non-vPro configurations)
√
Mobile Intel QM67 chipset
(vPro configurations)
√
Graphics Intel HD Graphics 3000 (UMA) √√
AMD Radeon™ HD 6470M (discrete) √√
Supports dual-display ports through the dock √√
Panel All display assemblies include 2 wireless local area
network (WLAN) antennas
√√
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Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768) √√
39.6-cm (15.6-in) HD+, anti-glare, LED SVA (1600x900) √√
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768)
with WWAN
√
39.6-cm (15.6-in) HD+, anti-glare, LED SVA (1600x900)
with WWAN
√
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768)
with camera
√√
39.6-cm (15.6-in) HD+, anti-glare, LED SVA (1600x900)
with camera
√√
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768)
with camera and WWAN
√
39.6-cm (15.6-in) HD+, anti-glare, LED WVA (1600x900)
with camera and WWAN
√
Support privacy filter √
Memory Two customer-accessible/upgradeable memory module
slots supporting up to 16 GB of RAM
√√
Supports dual-channel memory √√
PC3-10600, 1333-MHz, DDR3 √√
Supports the following configurations:
●16384 (8192 × 2)
●8192 (8192 × 1)
●8192 (4096 × 2)
●6144 (4096 + 2048)
●4096 (2048 × 2)
●4096 (4096 × 1)
●3072 (2048 + 1024)
●2048 (2048 × 1)
√√
Hard drives Supports 9.5-mm or 7-mm, 6.35-cm (2.50-in) SATA hard
drives
√√
Customer-accessible √√
Supports the following drives:
●750-GB, 7200-rpm
●500-GB, 7200-rpm
●320-GB, 7200-rpm
●250-GB, 7200-rpm
√√
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Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
Supports the following solid-state drives:
●160-GB
●128-GB
√√
Upgrade bay Fixed √√
Customer-accessible √√
Serial ATA √√
12.7-mm tray load √√
Supports “No Drive” option √√
Supports the following 12.7-mm SATA optical drives:
●DVD-ROM
●DVD+/-RW SuperMulti DL
●Blu-ray ROM DVD+/-RW SuperMulti DL
Supports the following 9.5-mm SATA hard drive:
●500-GB, 7200-rpm
√√
Supports the following 12.7-mm SATA optical drive:
●Blu-ray R/RE DVD +/-RW SuperMulti DL Drive
√
Microphone Integrated dual-array microphone (webcam models only) √√
Integrated mono (non-webcam models) √
Audio HP SRS Premium Sound √√
HP Premier Sound √
Stereo speakers (2) √√
Webcam Integrated webcam (720p HD) √√
Modem 56K V.92 MDC data/fax modem √√
Modem cable not included √√
Supports “No Modem” option √√
Ethernet Intel 82579LM GbE LAN 10/100/1000 network interface
card (NIC) with iAMT (vPro models)
√√
Intel 82579V GbE LAN 10/100/1000 network interface
card (non-vPro models)
√
S3/S4/S5 wake on LAN √√
NIC power down technology √√
Ethernet cable not included √√
Wireless Integrated WLAN options by way of wireless module:
Two WLAN antennas built into display assembly √
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Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
Three WLAN antennas built into display assembly √
Supports “no WLAN” option √√
Supports the following WLAN formats:
●Broadcom 802.11 b/g/n, 1×1
●Broadcom 802.11 a/b/g/n, 2×2
●Intel Centrino Advanced N 6205, 2×2 a/b/g/n
√√
●Intel Centrino Wireless-N 1000, 1×2 b/g/n √
●Atheros 802.11 a/b/g/n 3×3 √
●Intel Centrino Ultimate-N 6300, 3×3 a/b/g/n √
Integrated WWAN options by way of wireless module:
Two WWAN antennas built into display assembly (world-
wide 5 band, in WWAN panels only)
√√
Subscriber identity module (SIM) security (customer-
accessible in battery bay)
√√
Supports “no WWAN” option √√
Supports the following WWAN modules:
●Qualcomm Gobi 3000 HSPA/CDMA with GPS
●Ericsson 5521 HSPA+
√√
Integrated personal area network (PAN) options by way of Bluetooth® module:
Supports “no PAN” option √√
Integrated Bluetooth 2.1 √√
External media card One ExpressCard/54 slot √√
Integrated Media Card Reader with SD, MMC support √√
Ports Audio-in (stereo microphone) √√
Audio-out (stereo headphone) √√
DisplayPort 1.1a √√
DisplayPort 1.2 √√
RJ-11 (modem) √√
RJ-45 (Ethernet, includes link and activity lights) √√
USB 3.0 √
USB 2.0 (3) √
USB 2.0 charging port √
eSATA/USB 2.0 combo port √√
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Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
VGA (Dsub 15-pin) supporting 1920 × 1200 external
resolution at 75-GHz (hot plug with auto-detect)
√√
1394a √√
Serial port √√
3-pin AC power √√
Secondary battery connector √√
Docking connector √√
Docking HP Docking Station √√
HP Advanced Docking Station √√
Keyboard/pointing
devices
Keyboard with numeric keypad √√
Dual point √√
Spill-resistant design √√
Full chiclet keyboard √√
Touchpad includes: on/off button, supports 2-way scroll
with legend, taps enabled by default, 2-finger scrolling
and zoom enabled by default
√√
Power requirements Smart AC adapter with localized cable plug support (3-
wire plug with ground pin, supports 3-pin DC connector):
●90-W
●65-W
√√
9-cell, 3.0-Ah (100-Wh) Li-ion battery √√
6-cell, 2.8-Ah (62-Wh) Li-ion battery √√
6-cell, 2.55-Ah (55-Wh) Li-ion battery √
3-cell, 2.8-Ah (31-Wh) Li-ion battery √√
Supports 9-cell, 73-Wh HP Ultra-Capacity Extended Life
Battery
√√
Supports 9-cell, 100-Wh HP Extended Life Battery √√
Supports 6-cell, 51-Wh HP Long Life Li-ion battery √√
HP Fast Charge Technology √√
Security Integrated fingerprint reader √√
Integrated smart card reader √√
Security cable slot √√
Trusted platform module (TPM) V.1.2 √√
Full volume encryption √√
Preboot authentication (password, smart card) √√
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Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
Operating system Preinstalled:
Windows 7 Professional 32 with Microsoft® Basics √√
Windows 7 Professional 64 with Microsoft Basics √√
Windows 7 Home Premium 64 with Microsoft Basics √√
Windows 7 Home Premium 32 with Microsoft Basics √√
Windows Vista Home Basic 32 with Microsoft Basics √√
Novell™: SuSE Linux™ – SLED 11 √
FreeDOS √√
Preinstalled with Microsoft Office:
Windows 7 Professional 32 with Microsoft Office 2010
Starter
√√
Windows 7 Professional 32 with Microsoft Office 2010
Personal
√√
Windows 7 Professional 32 with Microsoft Office 2010
Home & Business
√√
Windows 7 Professional 32 with Microsoft Office 2010
Professional
√√
Windows 7 Professional 64 with Microsoft Office 2010
Starter
√√
Windows 7 Professional 64 with Microsoft Office 2010
Personal
√√
Windows 7 Professional 64 with Microsoft Office 2010
Home & Business
√√
Windows 7 Professional 64 with Microsoft Office 2010
Professional
√√
Windows 7 Home Premium 32 with Microsoft Office
2010 Starter
√√
Windows 7 Home Premium 32 with Microsoft Office
2010 Personal
√√
Windows 7 Home Premium 32 with Microsoft Office
2010 Home & Business
√√
Windows 7 Home Premium 32 with Microsoft Office
2010 Professional
√√
Windows 7 Home Premium 64 with Microsoft Office
2010 Starter
√√
Windows 7 Premium 64 with Microsoft Office 2010
Professional
√√
Windows 7 Starter with Microsoft Office 2010 Starter √√
Windows 7 Home Basic 32 with Microsoft Office 2010
Starter
√√
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Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
Windows Vista Basic 32 with Microsoft Office 2010
Starter
√√
Windows Vista Basic 32 with Microsoft Office 2010
Personal
√√
Windows Vista Basic 32 with Microsoft Office 2010
Home & Business
√√
Windows Vista Basic 32 with Microsoft Office 2010
Professional
√√
Restore Media:
Windows 7 Professional 64 √√
Windows 7 Professional 32 √√
Windows 7 Home Basic 32 √√
Windows 7 Home Premium 64 √√
Windows 7 Home Premium 32 √√
Windows 7 Starter 32 √
DRDVD Windows 7 √√
DRDVD Windows 7 with WinDVD √√
Web-only support:
Windows XP Professional 64 √
Windows XP Professional 32 √
Windows Vista Enterprise 32/64 √√
Windows Vista Business 32/64 √√
Windows 7 Enterprise 32/64 √√
Windows 7 Ultimate 32/64 √√
Certified:
Microsoft WHQL √√
Novell: SuSE Linux √√
Serviceability End-user replaceable parts:
AC adapter √√
Battery (system) √√
Hard drive √√
Memory module √√
Optical drive √√
Mini-PCI components (WLAN, WWAN, SIM) √√
Modem √√
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Category Description HP ProBook 6560b
Notebook PC
HP EliteBook
8560p
Notebook PC
Keyboard √√
Bluetooth module √√
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2 External component identification
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal display switch Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
(2) WLAN antennas (3)* — 8560p models
WLAN antennas (2)* — 6560b models
Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
wide-area networks (WWAN).
(4) Internal microphones (2) (select models only) Record sound.
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Component Description
(5) Webcam light (select models only) On: The webcam is in use.
(6) Webcam (select models only) Records video and captures still photographs.
To use the webcam, select Start >All Programs >HP >
HP Webcam.
(7) Ambient light sensor When activated, the sensor automatically adjusts the display
brightness based on the lighting conditions in your environment.
(8) Keyboard light On: When the keyboard light is activated.
(9) Keyboard light button Used to activate the keyboard light.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Component Description
(1) Internal display switch Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
wide-area networks (WWAN).
(4) Internal microphone(s) (1 or 2 depending on
model)
Record sound.
(5) Webcam light (select models only) On: The webcam is in use.
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Component Description
(6) Webcam (select models only) Records video and captures still photographs.
To use the webcam, select Start >All Programs >HP >
HP Webcam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Top
TouchPad
Component Description
(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button (select models
only)
Can be used with the pointing stick and functions like the
left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad Moves the pointer and selects or activates items on the
screen.
NOTE: Vertical scrolling is supported on the right edge of
the TouchPad.
(5) Left TouchPad button Functions like the left button on an external mouse.
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Component Description
(6) Right pointing stick button (select models
only)
Can be used with the pointing stick and functions like the
right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
Lights
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) TouchPad on/off light ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
(2) Caps lock light On: Caps lock is on.
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