HP ZBook 15u G3 Manual

HP ZBook 15u G3 Mobile Workstation
HP EliteBook 850 G3 Notebook PC
HP EliteBook 840 G3 Notebook PC
Maintenance and Service Guide

© Copyright 2015 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Linux® is the registered
trademark of Linus Torvalds in the U.S. and
other countries. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2015
Document Part Number: 831002-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Top ........................................................................................................................................................................ 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons, speakers, and ngerprint reader ........................................................................................ 14
Keys ................................................................................................................................................... 16
Using the hot keys ............................................................................................................................. 17
Bottom ................................................................................................................................................................. 19
Front ..................................................................................................................................................................... 20
Locating system information .............................................................................................................................. 20
3 Illustrated parts catalog .............................................................................................................................. 22
Computer major components .............................................................................................................................. 22
Display assembly subcomponents ...................................................................................................................... 25
Plastics kit ............................................................................................................................................................ 26
Mass storage devices ........................................................................................................................................... 27
Miscellaneous parts ............................................................................................................................................. 28
4 Removal and replacement procedures preliminary requirements .................................................................... 30
Tools required ...................................................................................................................................................... 30
Service considerations ......................................................................................................................................... 30
Plastic parts ....................................................................................................................................... 30
Cables and connectors ...................................................................................................................... 31
Drive handling ................................................................................................................................... 31
Grounding guidelines ........................................................................................................................................... 32
Electrostatic discharge damage ........................................................................................................ 32
Packaging and transporting guidelines .......................................................................... 33
Workstation guidelines ................................................................................................... 33
Equipment guidelines ..................................................................................................... 34
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 35
Component replacement procedures .................................................................................................................. 35
Bottom cover ..................................................................................................................................... 35
Battery ............................................................................................................................................... 40
Hard drive .......................................................................................................................................... 41
SSD ..................................................................................................................................................... 43
Memory modules ............................................................................................................................... 44
WLAN/Bluetooth combo card ............................................................................................................ 46
WWAN module ................................................................................................................................... 48
Keyboard ........................................................................................................................................... 50
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 54
Component replacement procedures .................................................................................................................. 54
RTC battery ........................................................................................................................................ 55
Internal base plate ............................................................................................................................ 56
Heat sink/fan assembly .................................................................................................................... 59
Fingerprint reader assembly ............................................................................................................. 62
Power button board .......................................................................................................................... 63
Touchpad button board ..................................................................................................................... 66
NFC module ....................................................................................................................................... 68
Smart card reader board ................................................................................................................... 69
USB/audio board ................................................................................................................................ 71
System board .................................................................................................................................... 72
Speaker assembly ............................................................................................................................. 75
Display assembly ............................................................................................................................... 76
Top cover ........................................................................................................................................... 81
7 Troubleshooting guide ................................................................................................................................. 82
Resources ............................................................................................................................................................. 83
General troubleshooting steps ............................................................................................................................ 83
Identify the issue ............................................................................................................................... 84
1. Understand the issue .................................................................................................. 84
Boot up sequence ......................................................................................... 84
Failure classication ..................................................................................... 84
2. Examine the environment .......................................................................................... 86
3. Perform a visual inspection of hardware ................................................................... 87
4. Update BIOS and drivers ............................................................................................. 87
Manually updating BIOS and drivers ............................................................ 87
Remotely deploying BIOS and drivers .......................................................... 87
Analyze the issue ............................................................................................................................... 87
viii

5. Remove or uninstall recently added hardware, software .......................................... 87
6. HP Hardware Diagnostics and Tools ........................................................................... 88
HP PC Hardware Diagnostics (UEFI) ............................................................. 88
HP Support Assistant (HPSA) ....................................................................... 90
HP BIOS Conguration Utility (BCU) ............................................................. 91
HP Image Diagnostic Tool ............................................................................. 91
HP Thermal Monitor ..................................................................................... 91
Non HP diagnostics tools ............................................................................. 91
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 92
Status lights .................................................................................................. 92
Blinking light codes ...................................................................................... 93
POST error messages ................................................................................... 93
Power Good (Troubleshooting) lights .......................................................... 94
Resolve the issue ............................................................................................................................... 95
8. Hard reset .................................................................................................................... 95
9. Soft reset (Default Settings) ....................................................................................... 96
10. Reseat cables and connections ................................................................................ 96
11. Test with minimum conguration ............................................................................ 97
Essential hardware conguration ................................................................ 97
Safe mode ..................................................................................................... 98
12. Test with veried working conguration (hardware and/or operating system) ..... 98
13. Replace the system board ........................................................................................ 98
Verify solution ................................................................................................................................... 99
Helpful Hints ........................................................................................................................................................ 99
At startup ........................................................................................................................................... 99
During operation ............................................................................................................................. 100
Consulting with HP Service ............................................................................................................. 100
Common issues and possible solutions ............................................................................................................ 101
Power-on issues .............................................................................................................................. 101
No Power ....................................................................................................................... 101
Intermittent power-on, shutdown, reboot ................................................................... 103
AC adapter issue ........................................................................................................... 104
Battery not recognized, not charging ........................................................................... 104
Battery discharges too fast .......................................................................................... 106
Burnt smell .................................................................................................................... 107
POST ................................................................................................................................................ 107
No video (with power) ................................................................................................... 107
Blinking lights ............................................................................................................... 108
Diagnostics error messages ......................................................................................... 109
BIOS password .............................................................................................................. 110
ix

Performance (OS) ............................................................................................................................ 110
Intermittent shutdown ................................................................................................. 111
Blue screen .................................................................................................................... 112
Freeze at Windows Logo (hang/lockup) ....................................................................... 114
Electromagnetic Interference (EMI) .............................................................................. 115
No wake up .................................................................................................................... 116
Unresponsive ................................................................................................................ 117
Slow performance ......................................................................................................... 117
HP Smart Adapter warning message ........................................................................... 118
Incorrect time and date ................................................................................................ 118
Display ............................................................................................................................................. 119
Display anomalies ......................................................................................................... 119
Symptom .................................................................................................... 119
Quick check ................................................................................................. 120
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 120
Display assembly diagram ......................................................................... 121
Dead pixel ..................................................................................................................... 121
No video (internal) ........................................................................................................ 121
No video (external) ....................................................................................................... 122
DisplayPort/VGA ........................................................................................................... 122
HDMI .............................................................................................................................. 122
No or bad external video via docking ........................................................................... 123
Incorrect or missing color/distorted image .................................................................. 123
Touch screen ................................................................................................................. 124
I/O devices ....................................................................................................................................... 125
Keyboard ....................................................................................................................... 125
Keyboard point stick ..................................................................................................... 126
Keyboard backlight ....................................................................................................... 126
TouchPad ....................................................................................................................... 127
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 127
Network connectivity wireless (WLAN) ........................................................................ 128
WWAN .............................................................................................................................. 48
USB ................................................................................................................................ 130
Smart card reader ........................................................................................................... 69
Speaker, headphone - audio issues .............................................................................. 132
Thunderbolt (TB) ........................................................................................................... 133
Storage ............................................................................................................................................ 134
Hard drive/solid-state drive not recognized ................................................................ 135
No boot to operating system (no read/write error) ..................................................... 135
Read-write error ........................................................................................................... 136
Slow performance ......................................................................................................... 136
x

Blue screen (BSOD) error .............................................................................................. 136
Noisy hard drive ............................................................................................................ 137
Mechanical ....................................................................................................................................... 138
Fan error message - 90B .............................................................................................. 138
Noise (sound) ................................................................................................................ 139
Fan runs constantly ...................................................................................................... 140
Thermal shutdown (hot) ............................................................................................... 141
Stuck power button ...................................................................................................... 141
Additional information ...................................................................................................................................... 142
Acronyms ......................................................................................................................................... 142
Blinking lights and boot error codes ............................................................................................... 143
Processor not executing code ...................................................................................... 143
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 143
Memory module error ................................................................................................... 143
Graphics Controller Error (No Controller) ..................................................................... 144
Failure - System Board Error ........................................................................................ 144
Intel Trusted Execution Technology (TXT) Error .......................................................... 144
Sure Start unable to nd valid BIOS Boot Block image ................................................ 144
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 145
POST Error Messages and User Actions .......................................................................................... 145
Routine Maintenance for Performance Improvement .................................................................... 147
Common Blue Screen Error Messages ............................................................................................ 147
Error message list ......................................................................................................... 147
Bug check symbolic names ........................................................................................... 147
Microsoft general troubleshooting of Windows bug check codes ............................... 148
Use Windows Debugging Tool ......................................................................................................... 148
Windows Software Development Kit (SDK) .................................................................. 149
Display Issue: Pixel Anomalies ........................................................................................................ 153
Cable management ......................................................................................................................... 154
Connector types .............................................................................................................................. 155
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 157
Using Computer Setup ....................................................................................................................................... 157
Starting Computer Setup ................................................................................................................ 157
Navigating and selecting in Computer Setup ................................................................................. 157
Restoring factory settings in Computer Setup ............................................................................... 158
Updating the BIOS ........................................................................................................................... 159
Determining the BIOS version ...................................................................................... 159
Downloading a BIOS update ......................................................................................... 159
Changing the boot order using the f9 prompt ................................................................................ 160
TPM BIOS settings (select products only) ......................................................................................................... 160
xi

Using HP Sure Start (select products only) ....................................................................................................... 161
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 ........................................................................ 162
Using Computer Setup ....................................................................................................................................... 162
Starting Computer Setup ................................................................................................................ 162
Navigating and selecting in Computer Setup ................................................................................. 162
Restoring factory settings in Computer Setup ............................................................................... 163
Updating the BIOS ........................................................................................................................... 164
Determining the BIOS version ...................................................................................... 164
Downloading a BIOS update ......................................................................................... 164
Changing the boot order using the f9 prompt ................................................................................ 165
TPM BIOS settings (select products only) ......................................................................................................... 165
Using HP Sure Start (select products only) ....................................................................................................... 166
10 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ...................................................................... 167
Using Computer Setup ....................................................................................................................................... 167
Starting Computer Setup ................................................................................................................ 167
Navigating and selecting in Computer Setup ................................................................................. 167
Restoring factory settings in Computer Setup ............................................................................... 168
Updating the BIOS ........................................................................................................................... 169
Determining the BIOS version ...................................................................................... 169
Downloading a BIOS update ......................................................................................... 169
Changing the boot order using the f9 prompt ................................................................................ 170
TPM BIOS settings (select products only) ......................................................................................................... 170
Using HP Sure Start (select products only) ....................................................................................................... 171
11 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 172
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 172
12 Backing up and recovering Windows 10 ...................................................................................................... 174
Creating recovery media and backups .............................................................................................................. 174
Creating HP Recovery media (select products only) ....................................................................... 174
Using Windows tools ......................................................................................................................................... 175
Restore and recovery ......................................................................................................................................... 176
Recovering using HP Recovery Manager ........................................................................................ 176
What you need to know before you get started ........................................................... 176
Using the HP Recovery partition (select products only) .............................................. 177
Using HP Recovery media to recover ............................................................................ 177
Changing the computer boot order .............................................................................. 178
Removing the HP Recovery partition (select products only) ....................................... 179
xii

13 Backing up and recovering Windows 8 ....................................................................................................... 180
Backing up your information ............................................................................................................................. 180
Performing a system recovery .......................................................................................................................... 180
Using the Windows recovery tools .................................................................................................. 180
Using f11 recovery tools ................................................................................................................. 181
Using Windows operating system media (purchased separately) ................................................. 182
Using Windows Refresh or Windows Reset .................................................................................... 183
Using HP Software Setup ................................................................................................................ 183
14 Backing up and recovering Windows 7 ....................................................................................................... 184
Creating recovery media and backups .............................................................................................................. 184
Guidelines ........................................................................................................................................ 184
Creating recovery media with HP Recovery Disc Creator ............................................................... 184
Creating recovery media ............................................................................................... 185
Backing up your information .......................................................................................................... 185
Performing a system recovery .......................................................................................................................... 186
Using the Windows recovery tools .................................................................................................. 186
Using f11 recovery tools (select models only) ............................................................................... 187
Using Windows 7 operating system media ..................................................................................... 187
15 Specications .......................................................................................................................................... 189
Input power ........................................................................................................................................................ 189
Operating environment ..................................................................................................................................... 189
16 Power cord set requirements .................................................................................................................... 190
Requirements for all countries .......................................................................................................................... 190
Requirements for specic countries and regions ............................................................................................. 190
17 Statement of memory volatility ................................................................................................................ 192
Nonvolatile memory usage ............................................................................................................................... 194
Questions and answers ..................................................................................................................................... 196
Using HP Sure Start (select models only) .......................................................................................................... 197
18 Recycling ................................................................................................................................................ 198
Index ........................................................................................................................................................... 199
xiii

xiv

1 Product description
Category Description
Product Name HP ZBook 15u G3 Mobile Workstation
HP 850 G3 Notebook PC
HP 840 G3 Notebook PC
Sixth-generation Intel® Core™ processors:
●Intel Core i7-6600U
●Intel Core i7-6500U
●Intel Core i5-6300U
●Intel Core i5-6200U
●Intel Core i3-6100U (not available on mobile workstation)
Chipset Integrated with processor
Intel Skylake Premium Chipset for products with Intel processors
Internal graphics:
Up to three independent displays supported with docking solution
●Intel HD Graphics 520
External graphics:
Up to three independent displays supported with docking solution
●AMD FirePro W4190M 128-bit GDDR5, 18 W (mobile workstation only)
●AMD Radeon R7 M365X 64-bit GDDR5, 18 W (HP EliteBook 850 G3 only)
Panel 39.6-cm (15.6-in), eDP 1.2 slim, high-denition (HD), AntiGlare (AG), SVA (1366 x 768) display with and
without webcam (not available on mobile workstation)
39.6-cm (15.6-in), eDP 1.2 slim, full high-denition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with and
without webcam
39.6-cm (15.6-in), DP 1.2 slim, full high-denition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touch
and webcam (not available on mobile workstation)
35.6-cm (14-in), eDP 1.2 slim, high-denition (HD), AntiGlare (AG), SVA (1366 x 768) display with and without
webcam
35.6-cm (14-in), eDP 1.2 slim, full high-denition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with and
without webcam
35.6-cm (14-in), eDP + PSR 1.2 slim, quarter high-denition ( QHD), AntiGlare (AG), UWVA (2560 x 1440)
display with and without webcam
35.6-cm (14-in), eDP 1.2 slim, full high-denition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touch
and webcam
All display assemblies include two wireless local area network (WLAN) antenna cables and NFC antenna
WWAN models include two wireless wide area network (WWAN) antenna cables
1

Category Description
39.6-cm (15.6-in), eDP 1.2 slim, full high-denition (FHD), AntiGlare (AG), UWVA (1920 x 1080) display with
and without webcam (mobile workstation only)
39.6-cm (15.6-in), eDP1.4 + PSR 1.2 slim, ultra high-denition (UHD), AntiGlare (AG), UWVA (3480 x 2160)
display with and without webcam (mobile workstation only)
39.6-cm (15.6-in), eDP1.3 + PSR 1.2 slim, ultra high-denition (UHD), AntiGlare (AG), UWVA (3480 x 2160)
display with and without webcam (not available on mobile workstation)
Two memory module slots
Memory is customer accessible.
DDR4 PC4-17000 (2133 MHz) dual channel support
Supports up to 32 GB of system RAM (mobile workstation)
Supports up to 16 GB of system RAM
●32768 MB (16384 MB×2) (mobile workstation only)
●16384 MB (16384 MB×1) (mobile workstation only)
●16384 MB (8192 MB×2)
●12288 MB (8192 MB×1 + 4096 MB×1) (not available on mobile workstation or in Brazil on the 35.6-cm)
●8192 MB (8192 MB×1 or 4096 MB×2)
●4096 MB (4096 MB×1)
Hard drive HDDs:
Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)
Serial ATA
●1 TB, 5400 rpm, 7.0 mm
●500 GB, 7200 rpm, 7.0 mm, self-encrypting (FIPS-140-2; Opal 2)
●500 GB, 7200 rpm, 7.0 mm, self-encrypting (Opal 2)
●500 GB, 7200 rpm, 7.0 mm
●500 GB, 7.0 mm, hybrid, 8 GB cache
SSDs: (not available on the mobile workstation)
●M.2 (2280) 512 GB SATA-3 TLC
●M.2 (2280) 256 GB PCIe-3×4 SS NVMe
●M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2) MLC
●M.2 (2280) 256 GB SATA-3 TLC
●M.2 (2280) 240 GB SATA-3 MLC DS
●M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC
●M.2 (2280) 180 GB SATA-3 MLC
●M.2 (2280) 128 GB SATA-3 TLC
2.5” SSD (Brazil and 35.6-cm only)
●256 GB SATA-3 TLC
●M.2 (2280) 128 GB SATA-3 TLC
SSDs: (mobile workstation only)
2 Chapter 1 Product description

Category Description
Serial ATA
●M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2)
●M.2 (2280) 240 GB SATA-3 MLC
●M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC
●M.2 (2280) 180 GB SATA-3 MLC
PCIe: (mobile workstation only)
●512 GB NVMe
●512 GB NVMe
2.5” SSD
●256 GB SATA-3 self-encrypting (Opal 2)
Audio and video Supports:
DTS Studio Sound
Conexant smart amplier and ambient noise suppression
Noise reduction
Dual-array microphone
Dual speakers
Webcamera (720p)
●Intel 1219LM 10/100/1000 Ethernet with iAMT
●Intel WGI219V 10/100/1000 Ethernet non vPro
S3/S4/S5 Wake-on-LAN
WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.0 or Bluetooth 4.2 combo card
Supports the following WLAN formats:
●Intel Dual Band Wireless-AC 8260NGW 802.11a/b/g/n+ac non-vPro 2x2 WiFi + BT 4.2 combo adapter
(i7-6500U, i5-6200U, i3-6100U)
●Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter (i7-6600U,
i5-6300U)
●Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + BT 4.0 combo adapter (i7-6500U, i5-6200U,
i3-6100U)
Supports no WLAN option
Compatible with Miracast-certied devices
NFC
Supports the following NFC formats:
Integrated NFC Galapagos NXP NPC100 12C NCI 10 mm x 25 mm module
NFC antenna
Supports no NFC option
3

Category Description
WWAN
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas built into display assembly
Supports the following WWAN formats:
●HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module
●HP hs31110 HSPA + Intel Mobile Broadband Module
Supports no WWAN option
External media cards SIM card reader
Memory card reader (SD, SDHC, SDXC)
Ports VGA
USB 3.0 charging
USB 3.0
USB Type-C
DisplayPort
RJ-45
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Keyboard/pointing
devices
Keyboard:
Dura keys, backlit, spill resistant with drain
Spill resistant with drain
Dura keys, backlit, spill resistant with drain, for products with separate numeric keypad
Spill resistant with drain, for products with separate numeric keypad
TouchPad:
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
On/o button
Glass
Power requirements 65 W HP Smart AC adapter
45 W HP Smart AC adapter
45 W, 2-prong AC adapter
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 1.2 or 2.0 (Inneon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
4 Chapter 1 Product description

Category Description
Operating system Preinstalled:
●Windows® 7 Professional 64-bit
●Windows 10 Home 64 Chinese Market (CPPP)
●Windows 10 Home 64 High-end
●Windows 10 Home 64 High-end Single Language
●Windows 10 Home 64 High-end Chinese Market
●Windows 10 Professional 64
●Windows 10 Professional 64 with downgrade to Windows 7 64-bit
●FreeDOS 2.0
(Not available preinstalled on mobile workstation)
●Windows 7 Professional 32-bit
●Windows 8.1 China 64 (CPPP)
●Windows 8.1 High-end Emerging Markets 64
●Windows 8.1 Emerging Markets 64
●Windows 8.1 High-end Multilingual 64
●Windows 8.1 Multilingual 64
●Windows 8.1 Professional 64
●Windows 8.1 Core for Higher Education (Multilingual)
●Windows 10 Home 64
●Windows 10 Home 64 Single Language
●Windows 10 Home 64 Chinese Market
●Windows 10 Professional 64 with downgrade to Windows 7 32-bit
●NeoKylin Linux 64
(not available on mobile workstation)
Restore Media–DR/SR-DVD
●Windows 8.1
●NeoKylin Linux
Restore Media–OS-DVD
●Windows 8.1 Professional 64-bit
●Windows 8.1 64-bit
●Windows 8.1 Country Specic 64-bit
●Windows 8.1 Emerging Market 64-bit
●Windows 7 Professional 32-bit
Certied
●Microsoft WHQL
Web-only support
●Windows 10 Enterprise
5

Category Description
●Windows 8.1 Enterprise
●Windows 7 Enterprise 64- and 32-bit
(mobile workstation only)
●Windows 8.1 Emerging Markets 64
●Windows 8.1 Multilingual 64
●Windows 8.1 Professional 64
●Windows 8.1 China 64
●Windows 7 Professional 32-bit
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive
SSD
Memory module
WLAN
WWAN
Keyboard
6 Chapter 1 Product description