HP EliteBook 8740W User manual

HP EliteBook 8740w Mobile Workstation
Maintenance and Service Guide
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© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Java is a U.S. trademark of
Sun Microsystems, Inc. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: March 2011
First Edition: March 2010
Document Part Number: 592668-002
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice
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Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Display components ............................................................................................................................. 7
Wireless antenna locations .................................................................................................................. 8
Buttons, switches, and fingerprint reader ............................................................................................. 9
Keys ................................................................................................................................................... 11
Pointing device components .............................................................................................................. 12
Front components .............................................................................................................................. 13
Right-side components ....................................................................................................................... 14
Left-side components ......................................................................................................................... 15
Rear component ................................................................................................................................. 15
Bottom components ........................................................................................................................... 16
3 Illustrated parts catalog ............................................................................................................................... 18
Service tag ......................................................................................................................................... 18
Computer major components ............................................................................................................. 20
Cable Kit ............................................................................................................................................. 26
Display components ........................................................................................................................... 27
Mass storage devices ......................................................................................................................... 29
Plastics Kit .......................................................................................................................................... 31
Miscellaneous parts ............................................................................................................................ 32
Sequential part number listing ............................................................................................................ 33
4 Removal and replacement procedures ....................................................................................................... 40
Preliminary replacement requirements ............................................................................................... 40
Tools required .................................................................................................................... 40
Service considerations ....................................................................................................... 40
Plastic parts ....................................................................................................... 40
Cables and and pointing stick connectors ......................................................... 41
Drive handling ................................................................................................... 41
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Grounding guidelines ......................................................................................................... 42
Electrostatic discharge damage ........................................................................ 42
Packaging and transporting guidelines ............................................. 43
Workstation guidelines ..................................................................... 43
Equipment guidelines ....................................................................... 44
Component replacement procedures ................................................................................................. 45
Service tag ......................................................................................................................... 45
Computer feet .................................................................................................................... 46
Battery ............................................................................................................................... 47
SIM .................................................................................................................................... 48
Primary hard drive ............................................................................................................. 49
Bluetooth module ............................................................................................................... 52
Optical drive ....................................................................................................................... 54
Secondary hard drive ......................................................................................................... 55
WLAN module .................................................................................................................... 57
WWAN module .................................................................................................................. 59
Expansion memory module ............................................................................................... 60
RTC battery ....................................................................................................................... 62
Keyboard ........................................................................................................................... 63
Primary memory module .................................................................................................... 66
Switch cover ...................................................................................................................... 67
Graphics board heat sink ................................................................................................... 69
Fan ..................................................................................................................................... 71
Graphics board .................................................................................................................. 72
Processor heat sink ........................................................................................................... 73
Processor ........................................................................................................................... 75
Display assembly ............................................................................................................... 76
Top cover ........................................................................................................................... 86
Bluetooth module cable ..................................................................................................... 89
Audio board ....................................................................................................................... 90
Speaker assembly ............................................................................................................. 91
Audio cable ........................................................................................................................ 93
Modem module .................................................................................................................. 94
Modem module cable ........................................................................................................ 95
USB board ......................................................................................................................... 96
Network cable .................................................................................................................... 97
System board ..................................................................................................................... 98
5 Computer Setup .......................................................................................................................................... 101
Windows 7 ........................................................................................................................................ 101
Starting Computer Setup ................................................................................................. 101
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Using Computer Setup .................................................................................................... 101
Navigating and selecting in Computer Setup .................................................. 101
Restoring factory settings in Computer Setup ................................................. 102
Computer Setup menus ................................................................................................... 103
File menu ........................................................................................................ 103
Security menu ................................................................................................. 104
System Configuration menu ............................................................................ 105
Windows Vista .................................................................................................................................. 109
Starting Computer Setup ................................................................................................. 109
Using Computer Setup .................................................................................................... 109
Navigating and selecting in Computer Setup .................................................. 109
Restoring factory settings in Computer Setup ................................................. 110
Computer Setup menus ................................................................................................... 111
File menu ........................................................................................................ 111
Security menu ................................................................................................. 112
System Configuration menu ............................................................................ 113
Windows XP ..................................................................................................................................... 117
Starting Computer Setup ................................................................................................. 117
Using Computer Setup .................................................................................................... 117
Navigating and selecting in Computer Setup .................................................. 117
Restoring factory settings in Computer Setup ................................................. 118
Computer Setup menus ................................................................................................... 119
File menu ........................................................................................................ 119
Security menu ................................................................................................. 120
System Configuration menu ............................................................................ 121
6 Specifications .............................................................................................................................................. 125
Computer specifications ................................................................................................................... 125
17.0-inch, WUXGA WVA display specifications ............................................................................... 126
Hard drive specifications .................................................................................................................. 127
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 128
DVD±RW SuperMulti Double-Layer LightScribe Drive specifications .............................................. 129
DVD-ROM Drive specifications ........................................................................................................ 130
7 Backup and recovery .................................................................................................................................. 131
Windows 7 ........................................................................................................................................ 131
Backing up your information ............................................................................................ 132
Performing a recovery ..................................................................................................... 133
Using the Windows recovery tools .................................................................. 133
Using f11 recovery tools .................................................................................. 134
Using a Windows 7 operating system DVD (purchased separately) ............... 135
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Windows Vista .................................................................................................................................. 136
Backing up your information ............................................................................................ 136
Performing a recovery ..................................................................................................... 137
Using the Windows recovery tools .................................................................. 138
Using f11 recovery tools .................................................................................. 139
Using a Windows Vista operating system DVD (purchased separately) ......... 140
Windows XP ..................................................................................................................................... 141
Backing up your information ............................................................................................ 141
Performing a recovery ..................................................................................................... 142
Recovering your information ........................................................................... 142
Recovering the operating system and programs ............................................ 142
8 Connector pin assignments ....................................................................................................................... 143
1394 ................................................................................................................................................. 143
Audio-in (microphone) ...................................................................................................................... 143
Audio-out (headphone) ..................................................................................................................... 144
DisplayPort ....................................................................................................................................... 144
External monitor ............................................................................................................................... 145
RJ-11 (modem) ................................................................................................................................ 146
RJ-45 (network) ................................................................................................................................ 147
Universal Serial Bus ......................................................................................................................... 147
9 Power cord set requirements .................................................................................................................... 148
Requirements for all countries .......................................................................................................... 148
Requirements for specific countries and regions ............................................................................. 149
10 Recycling ................................................................................................................................................... 150
Battery .............................................................................................................................................. 150
Display .............................................................................................................................................. 150
Index ................................................................................................................................................................. 156
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1 Product description
Category Description
Product Name HP EliteBook 8740w Mobile Workstation
Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology):
●Intel Quad Core i7-940XM Extreme 2.13-GHz processor, 8-MB L2 cache, 8 threads (55W)
●Intel Quad Core i7-920XM Extreme 2.00-GHz (turbo up to 3.20-GHz) processor, 8-MB L2
cache, 8 threads (55W)
●Intel Quad Core i7-840QM 1.86-GHz processor, 8-MB L2 cache, 8 threads (45W)
●Intel Quad Core i7-820QM 1.73-GHz (turbo up to 3.06-GHz) processor, 8-MB L2 cache, 8
threads (45W)
●Intel Quad Core i7-740QM 1.73-GHz processor, 6-MB L2 cache, 8 threads (45W)
●Intel Quad Core i7-720QM 1.66-GHz (turbo up to 2.80-GHz) processor, 6-MB L2 cache, 8
threads (45W)
Intel Dual Core processors (support Intel Turbo Boost Technology):
●Intel Dual Core i7-640M 2.80-GHz (turbo up to 3.46-GHz) processor, 4-MB L2 cache, 4 threads
(35W)
●Intel Dual Core i7-620M 2.66-GHz (turbo up to 3.33-GHz) processor, 4-MB L2 cache, 4 threads
(35W)
●Intel Dual Core i5-580M 2.66-GHz (turbo up to 3.33-GHz) processor, 3-MB L2 cache, 4 threads
(35W)
●Intel Dual Core i5-560M 2.66-GHz (turbo up to 3.20-GHz) processor, 3-MB L2 cache, 4 threads
(35W)
●Intel Dual Core i5-540M 2.53-GHz (turbo up to 3.06-GHz) processor, 3-MB L2 cache, 4 threads
(35W)
●Intel Dual Core i5-520M 2.40-GHz (turbo up to 2.93-GHz) processor, 3-MB L2 cache, 4 threads
(35W)
Chipset Intel QM57 (Ibex peak enhanced PCH)
Graphics Support for the following graphics subsystem graphics boards (all feature OpenGL driver support):
●ATI Broadway FirePro M7820 XT-GL with 1-GB GDDR5 memory
●nVidia Quadro 5000M N10E-GLM5 with 2-GB GDDR5 memory
●nVidia Quadro FX 2800M N10E-GLM with 1-GB GDDR3 memory
●nVidia Quadro FX 3800M N10E-GLM3 with 1-GB GDDR3 memory
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Category Description
Panel All display assemblies include 3 wireless local area network (WLAN) antenna cables and 2 wireless
wide area network (WWAN) antenna cables
●17.0-in, WUXGA WVA AntiGlare DreamColor2 with webcam
●17.0-in, WUXGA WVA AntiGlare DreamColor2 without webcam
●17.0-in WXGA+ light-emitting diode (LED) with webcam
●17.0-in WXGA+ LED without webcam
●17.0-in WSXGA+ WVA LED with webcam
●17.0-in WSXGA+ WVA LED without webcam
●17.0-in WUXGA WVA LED with webcam
●17.0-in WUXGA WVA LED without webcam
Supports privacy filter
Supports 16:10 aspect ratio panels
Memory 4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 16,384 GB of system RAM
DDR3 1333-MHz, PC3-10600
1333-MHz bus speed on computer models equipped with Quad Core processors
1066-MHZ bus speed on computer models equipped with Dual Core processors
Supports the following configurations:
●16384-MB total system memory (4096 × 4); only available on computer models equipped with a
Quad Core processor and a 64-bit operating system)
●12288-MB total system memory (4096 × 2 + 2048 × 2); only available on computer models
equipped with a Quad Core processor and a 64-bit operating system)
●8192-MB total system memory (2048 × 4); only available on computer models equipped with a
Quad Core processor and a 64-bit operating system)
●8192-MB total system memory (4096 × 2); only available on computer models equipped with a
64-bit operating system)
●4096-MB total system memory (2048 × 2)
●4096-MB total system memory (4096 × 1)
●2048-MB total system memory (2048 × 1)
Hard drives and
solid-state drive
Supports 9.5-mm (2.5-in) hard drives
Customer-accessible
Serial ATA
Accelerometer (HP Mobile Data Protection System 3D) RAID 0/1 Support
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Category Description
Supports the following 7200-rpm drives:
●640 GB
●500 GB
●320 GB
●250 GB
Supports 9.5-mm (2.5-in), 256-GB solid-state drive
Optical drives Fixed (removal of 1 screw required)
Customer-accessible
Serial ATA
12.7-mm tray load
Supports the following drives:
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
●Blu-ray ROM DVD±RW SuperMulti Double-Layer LightScribe Drive
●DVD±RW SuperMulti Double-Layer LightScribe Drive
●DVD-ROM Drive
Upgrade bay Supports 9.5-mm (2.5-in) hard drives
Customer-accessible
Serial ATA
Supports the following 7200-rpm drives:
●640 GB
●500 GB
Diskette drive Supports external USB diskette drive only
Supports boot from external USB diskette drive
Audio and video Integrated dual-array microphones
IDT 92HD75B high-definition (HD) audio
Supports 2 stereo speakers
Integrated 2.0-megapixel webcam with macro focus for business card reader
Modem 56K V.92 1.5-inch data/fax modem
Supports “no modem” option
Modem cable not included
Ethernet Intel 82577-LM 10/100/1000 GB network interface card (NIC) with iAMT 6.0 support
S3/S4/S5 wake on LAN: DC - no
S3/S4/S5 wake on LAN: AC - yes
NIC power-down technology
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Category Description
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
Three WLAN antennas built into display assembly
Support for no WLAN option
Support for the following WLAN formats:
●Intel Centrino Advanced-N 6200 802.11a/g/n WLAN module
●Intel Centrino Advanced-N 6200 802.11a/b/g WLAN module (for use only in Russia and the
Ukraine)
●Intel Centrino Ultimate-N 6300 802.11a/g/n WLAN module
●Broadcom 802.11a/b/g/n 2x2 WLAN module
Integrated wireless wide area network (WWAN) options by way of wireless module:
Two WWAN antennas built into display assembly (world-wide, 5-band)
Support for no WWAN option
Supports WWAN after market option
Security provided by Subscriber Identify Module (SIM) located inside battery bay
Support for the following WWAN formats:
●HP un2420 HSPA EV-DO Broadband Module
●HP hs2330 HSPA F3607 900-MHz Mobile Broadband Module
●HP hs2320 HSPA F3607 850-MHz Mobile Broadband Module
Integrated personal area network (PAN) options by way of Bluetooth® module:
Support for no-WPAN option
Broadcom Bluetooth
External media card One ExpressCard slot, supporting 16-bit and 32-bit (Cardbus) ExpressCard modules
One Digital Media Reader slot, supporting the following optional formats:
●Memory Stick
●Memory Stick Duo
●Memory Stick Pro
●MultiMediaCard
●Secure Digital (SD) Memory Card
●xD-Picture Card
●xD-Picture Card Type H
●xD-Picture Card Type M
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Category Description
Ports ●1394a
●3-pin AC power
●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●DisplayPort
●Docking
●eSATA
●RJ-11 (modem)
●RJ-45 (Ethernet, includes link and activity lights)
●USB 3.0 (2)
●USB 2.0 (2)
●VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75-GHz (hot plug/unplug with
auto-detect)
Docking HP 3-in-1 NAS Docking Station, HP Advanced Docking Station, and HP Docking Station
Keyboard/pointing
devices
36.5 cm (14.4-in) keyboard with separate numeric keypad
Dual point (pointing stick and TouchPad) with 3 pointing stick buttons and 3 TouchPad buttons and
vertical scrolling (taps enabled as default)
Spill-resistant DuraPad coating on TouchPad
TouchPad gesture support (disabled by default)
Power requirements 230-W and 200-W AC adapters with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector)
Support for the following batteries:
●8-cell, 2.55-Ah (73-Wh) Li-ion battery
●8-cell, 2.55-Ah (68-Wh) Li-ion battery
●8-cell Extended Life Battery
●12-cell Ultra Capacity Battery
Security Integrated fingerprint reader
Integrated Smart Card reader (active)
Preboot authentication (password, Smart Card, biometric)
Security cable slot
Trusted platform module (TPM) v.1.2
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Category Description
Operating system Preinstalled:
●Windows® 7 Home Premium 64
●Windows 7 Professional 32/64
●Windows Vista® Home Basic (Service Pack 2)
●Windows XP Professional with Windows 7 Professional license
●FreeDOS
Preinstalled with Microsoft® Office (not supported in Japan):
●Windows 7 Professional 32/64 with Office Ready
●Windows Vista Business 32 with Office Ready
●Windows XP Professional (Service Pack 3 with Office 2007 Ready (with Windows 7
Professional COA)
Restore media:
●Office Ready Restore DVD
●Windows 7 Home Basic
●Windows 7 Home Premium 32/64
●Windows 7 Professional 32/64
●Windows 7 DRDVD
●Windows 7 DRDVD with WinDVD
●Windows Vista Business 32
●Windows Vista DRDVD
●Windows XP Professional 32/64
●Windows XP Professional DRDVD
Supported:
●Microsoft WHQL
●Novell
Web-only support:
●Windows Vista Business 64
●Windows Vista Enterprise 32/64
●Windows XP Professional 64
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2 External component identification
Display components
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep (in Windows
7 and Windows Vista) or Standby (in Windows XP) if
the display is closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2) Internal microphones (2) Record sound.
NOTE: If there is a microphone icon next to each
microphone opening, your computer has internal
microphones.
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Item Component Description
(3) Webcam light (select models only) On: The webcam is in use.
(4) Webcam (select models only) Records audio and video and captures still
photographs.
Wireless antenna locations
Item Component Description
(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate
with wireless wide-area networks (WWANs).
(2) WLAN antennas (3)* (select models only) Send and receive wireless signals to communicate
with wireless local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions.
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Buttons, switches, and fingerprint reader
Item Component Description
(1) Power button ●When the computer is off, press the button to
turn on the computer.
●When the computer is on, press the button to
shut down the computer.
●When the computer is in the Sleep state (in
Windows 7 and Windows Vista) or Standby state
(in Windows XP), press the button briefly to exit
the Sleep state (in Windows 7 and Windows
Vista) or Standby state (in Windows XP.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation. If the computer
has stopped responding and Windows shutdown
procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
●In Windows 7 – select Start > Control Panel >
System and Security > Power Options.
●In Windows Vista – select Start > Control Panel
> System and Maintenance > Power Options.
●In Windows XP – select Start > Control Panel >
Performance and Maintenance > Power
Options.
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Item Component Description
(2) QuickLook button ●When the computer is off, press the button to
open HP QuickLook.
●When the computer is on, press the button to
open Software Setup.
NOTE: If Software Setup is not available, the
default Web browser opens.
(3) Internal display switch Turns off the display and initiates Sleep (in Windows
7 and Windows Vista) or Standby (in Windows XP if
the display is closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(4) QuickWeb button ●When the computer is off, press the button to
open HP QuickWeb.
●When the computer is on, press the button to
open the default Web browser.
(5) Wireless button Turns the wireless feature on or off but does not
establish a wireless connection.
NOTE: A wireless network must be set up in order
to establish a wireless connection.
(6) TouchPad button Turns the TouchPad on or off.
(7) Caps lock button Turns caps lock on or off.
(8) Num lock button Turns num lock on or off.
(9) Volume mute button Mutes and restores speaker sound.
(10) Volume down button Decreases speaker volume.
(11) Volume up button Increases speaker volume.
(12) Calculator button Turns on the Windows calculator function.
(13) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
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Keys
Item Component Description
(1) esc key Displays system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with a function key or the esc
key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the
pointer.
(5) Integrated numeric keypad keys Can be used like the keys on an external numeric
keypad.
(6) Function keys Execute frequently used system functions when
pressed in combination with the fn key.
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Pointing device components
Item Component Description
(1) Pointing stick* Moves the pointer and selects or activates items on
the screen.
(2) Center pointing stick button* Functions like the center button on an external
mouse.
(3) Right pointing stick button* Functions like the right button on an external mouse.
(4) TouchPad scroll zone Scrolls up or down.
(5) Right TouchPad button* Functions like the right button on an external mouse.
(6) Center TouchPad button* Functions like the center button on an external
mouse.
(7) Left TouchPad button* Functions like the left button on an external mouse.
(8) TouchPad* Moves the pointer and selects or activates items on
the screen.
(9) Left pointing stick button* Functions like the left button on an external mouse.
*This table describes factory settings. To view or change pointing device preferences:
●In Windows 7 – select Start > Devices and Printers. Then, right-click the device representing your computer, and
select Mouse settings
●In Windows Vista – select Start > Control Panel > Hardware and Sound > Mouse.
●In Windows XP – select Start > Control Panel > Printers and Other Hardware > Mouse.
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