HP COMPAQ 6715s Manual

HP Compaq 6715b and 6715s Notebook PC
Maintenance and Service Guide

© Copyright 2007 Hewlett-Packard
Development Company, L.P.
AMD, Sempron, Turion, and combinations
thereof, are trademarks of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by Hewlett-Packard
Company under license. Intel is a trademark
or registered trademark of Intel Corporation
or its subsidiaries in the United States and
other countries. Java is a US trademark of Sun
Microsystems, Inc. Microsoft, Windows, and
Windows Vista are either trademarks or
registered trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties
for HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
This guide is a troubleshooting reference used
for maintaining and servicing the computer. It
provides comprehensive information on
identifying computer features, components,
and spare parts; on troubleshooting computer
problems; and on performing computer
disassembly procedures.
First Edition: March 2007
Document Part Number: 443119-001

Table of contents
1Product description
2External component identification
Top components ...................................................................................................................... 6
Buttons, switches, and fingerprint reader ...................................................................... 6
Keys ........................................................................................................................ 8
Lights ....................................................................................................................... 9
TouchPad ............................................................................................................... 10
Front components ................................................................................................................... 11
Left-side components ............................................................................................................... 12
Rear components ................................................................................................................... 13
Right-side components ............................................................................................................ 14
Bottom components ................................................................................................................ 15
3Illustrated parts catalog
Serial number location ............................................................................................................ 16
Computer major components ................................................................................................... 17
Plastics Kit ............................................................................................................................. 24
Cable Kit .............................................................................................................................. 25
Mass storage devices ............................................................................................................. 26
Miscellaneous parts ................................................................................................................ 27
Sequential part number listing .................................................................................................. 28
4Removal and replacement procedures
Preliminary replacement requirements ....................................................................................... 34
Tools required ......................................................................................................... 34
Service considerations ............................................................................................. 34
Plastic parts ............................................................................................. 34
Cables and connectors ............................................................................. 34
Drive handling ......................................................................................... 35
Grounding guidelines .............................................................................................. 35
Electrostatic discharge damage .................................................................. 35
Packaging and transporting guidelines ........................................ 37
Workstation guidelines .............................................................. 37
Equipment guidelines ................................................................. 38
Unknown user password .......................................................................................... 38
Component replacement procedures ........................................................................................ 40
Serial number ......................................................................................................... 40
iii

Battery ................................................................................................................... 41
SIM module ............................................................................................................ 42
Display inverter ....................................................................................................... 43
Hard drive ............................................................................................................. 45
Computer feet ......................................................................................................... 47
Bluetooth module .................................................................................................... 47
Expansion memory module ....................................................................................... 49
WLAN module ........................................................................................................ 51
Optical drive .......................................................................................................... 54
Keyboard ............................................................................................................... 56
Internal memory module ........................................................................................... 58
RTC battery ............................................................................................................ 59
WWAN module ..................................................................................................... 60
Switch cover ........................................................................................................... 62
Fan ....................................................................................................................... 63
Heat sink ............................................................................................................... 64
Processor ............................................................................................................... 66
Display assembly .................................................................................................... 68
Top cover ............................................................................................................... 73
Speakers ................................................................................................................ 77
Media Card Reader/USB connector board ................................................................ 78
System board ......................................................................................................... 80
PC Card/audio board assembly ............................................................................... 84
Modem module ...................................................................................................... 85
SIM module slot board ............................................................................................. 87
5Computer Setup
Starting Computer Setup ......................................................................................................... 89
Using Computer Setup ............................................................................................................ 90
Navigating and selecting in Computer Setup .............................................................. 90
Restoring factory settings in Computer Setup ............................................................... 90
Computer Setup menus ........................................................................................................... 91
File menu ............................................................................................................... 91
Security menu ......................................................................................................... 92
Diagnostics menu .................................................................................................... 93
System Configuration menu ...................................................................................... 93
6Specifications
Computer specifications .......................................................................................................... 95
15.4-inch, WSXGA display specifications ................................................................................. 96
15.4-inch, WXGA display specifications ................................................................................... 97
Hard drive specifications ........................................................................................................ 98
Primary 6-cell, Li-ion battery specifications ................................................................................. 99
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications .............................. 100
DVD/CD-RW Combo Drive specifications ............................................................................... 101
DVD-ROM drive ................................................................................................................... 102
System DMA specifications ....................................................................................................103
System interrupt specifications ............................................................................................... 104
System I/O address specifications ..........................................................................................105
iv

System memory map specifications ........................................................................................ 107
7Screw listing
Torx8 T8M2.5×7.0 screw ..................................................................................................... 108
Phillips PM2.0×5.0 captive screw .......................................................................................... 109
Phillips PM2.5×13.0 captive screw ........................................................................................ 110
Phillips PM3.0×3.0 screw ..................................................................................................... 110
Phillips PM2.5×3.0 screw ..................................................................................................... 111
Torx T8M2.5×9.0 screw ....................................................................................................... 112
Phillips PM2.0×3.0 screw ..................................................................................................... 114
Black Phillips PM2.5×8.0 captive screw .................................................................................. 115
Silver Phillips PM2.5×8.0 captive screw ................................................................................. 116
Phillips PM2.5×8.0 screw ..................................................................................................... 116
Phillips PM2.0×6.0 screw ..................................................................................................... 117
Torx8 T8M2.5×6.0 screw ..................................................................................................... 118
Hex HM5.0×9.0 screw lock .................................................................................................. 119
Phillips PM2.5×5.0 screw ..................................................................................................... 120
Phillips PM2.5×3.0 broad head screw ................................................................................... 121
8Backup and recovery – Windows Vista
Creating recovery discs ........................................................................................................ 122
Backing up your information .................................................................................................. 123
When to back up .................................................................................................. 123
Backup suggestions ............................................................................................... 123
Backing up specific files or folders .......................................................................... 124
Backing up the entire hard drive ............................................................................. 124
Creating recovery points ........................................................................................ 125
Scheduling backups .............................................................................................. 125
Performing a recovery .......................................................................................................... 126
Performing a recovery from the recovery discs .......................................................... 126
Performing a recovery from the hard drive ............................................................... 126
Initiating a recovery in Windows .............................................................. 127
Initiating a recovery from the hard drive recovery partition .......................... 127
9Backup and recovery – Windows XP
Creating recovery discs ........................................................................................................ 128
Backing up your information .................................................................................................. 129
When to back up .................................................................................................. 129
Backup suggestions ............................................................................................... 129
Backing up specific files or folders .......................................................................... 130
Backing up the entire hard drive ............................................................................. 130
Creating recovery points ........................................................................................ 131
Scheduling backups .............................................................................................. 131
Performing a recovery .......................................................................................................... 132
Performing a recovery from the recovery discs .......................................................... 132
Performing a recovery from the hard drive ............................................................... 132
Initiating a recovery in Windows .............................................................. 133
Initiating a recovery from the hard drive recovery partition .......................... 133
v

10 Connector pin assignments
Audio-out (headphone) ......................................................................................................... 134
Audio-in (microphone) .......................................................................................................... 134
External monitor ...................................................................................................................135
RJ-11 (modem) ..................................................................................................................... 136
RJ-45 (network) .................................................................................................................... 136
S-Video-out .......................................................................................................................... 137
Universal Serial Bus ..............................................................................................................137
11 Power cord set requirements
Requirements for all countries or regions ................................................................................. 138
Requirements for specific countries or regions .......................................................................... 139
12 Recycling
Battery ................................................................................................................................ 140
Display ............................................................................................................................... 140
Index ............................................................................................................................... 146
vi

1Product description
Category Description HP
Compaq
6715s
Noteboo
k PC
HP
Compaq
6715b
Noteboo
k PC
without
WWAN
HP
Compaq
6715b
Noteboo
k PC with
WWAN
Processors AMD Turion™ 64 X2 Mobile Technology processors:
●TL-64 (dual core) 2.2-GHz (1-MB L2 cache)
●MK-38 (single core) 2.2-GHz (512-KB L2 cache)
●TL-60 (dual core) 2.0-GHz (1-MB L2 cache)
●TL-56 (dual core) 1.8-GHz (1-MB L2 cache)
●TL-52 (dual core) 1.6-GHz (1-MB L2 cache)
●TL-50 (dual core) 1.6-GHz (1-MB L2 cache)
√ √ √
Mobile AMD Sempron™ processors:
●3800+ 2.2-GHz (256-KB L2 cache)
●3600+ 2.0-GHz (256-KB L2 cache)
●3500+ 1.8-GHz (512-KB L2 cache)
●3400+ 1.8-GHz (256-KB L2 cache)
√ √ √
Chipset ●Northbridge: RS690T
●Southbridge: SB600
√ √ √
Graphics Unified Memory Architecture (UMA), integrated with shared video
memory
√ √ √
Panels ●15.4-inch, WSXGA+ with WWAN and WLAN antenna
transceivers and cables
√
●15.4-inch, WXGA with WWAN and WLAN antenna
transceivers and cables
√
●15.4-inch, WXGA, BrightView with WLAN antenna
transceivers and cables
√
●15.4-inch, WSXGA+ with WLAN antenna transceivers and
cables
√
●15.4-inch, WXGA with WLAN antenna transceivers and
cables
√
1

Category Description HP
Compaq
6715s
Noteboo
k PC
HP
Compaq
6715b
Noteboo
k PC
without
WWAN
HP
Compaq
6715b
Noteboo
k PC with
WWAN
●15.4-inch, WXGA, BrightView with WLAN antenna
transceivers and cables
√
●15.4-inch, WSXGA+ with WLAN antenna transceivers and
cables
√
●15.4-inch, WXGA with WLAN antenna transceivers and
cables
√
●Support privacy film √ √ √
Memory ●Two SODIMM slots, both customer accessible/upgradable
(memory slot under the keyboard must be populated first)
●DDRII PC2-5300 (667 MHz)
●Supports dual-channel memory
√ √ √
Supports the following configurations:
●4096-MB total system memory (2048 MB × 2, dual-channel)
●2048-MB total system memory (2048 MB × 1)
●2048-MB total system memory (1024 MB × 2, dual-channel)
●1024-MB total system memory (512 MB × 2, dual-channel)
●1024-MB total system memory (1024 MB × 1)
●512-MB total system memory (512 MB × 1)
√ √ √
Hard drives ●Supports all 9.5-mm, 2.5-inch hard drives
●Serial ATA
The following hard drives are available:
●160-GB, 5400-rpm
●120-GB, 5400-rpm
●80-GB, 7200- and 5400-rpm
√ √ √
Optical drives ●12.7-mm tray load
●Fixed, no modular requirements (1 screw removal)
Supports all common optical formats including the following:
●DVD±RW and CD-RW Super Multi Double-Layer Combo
Drive with Lightscribe
●DVD±RW and CD-RW Super Multi Double-Layer Combo
Drive
●DVD/CD-RW Combo Drive
●DVD-ROM drive
√√√
2Chapter1Product description

Category Description HP
Compaq
6715s
Noteboo
k PC
HP
Compaq
6715b
Noteboo
k PC
without
WWAN
HP
Compaq
6715b
Noteboo
k PC with
WWAN
Diskette drive Supports external USB drive only √ √ √
Audio ●Azalia
●Stereo speakers
●Integrated monoaural microphone
●Headphone and microphone jacks
√ √ √
Modem ●56K data/fax modem (MDC1.5)
●Modem cable included in Brazil, the Czech Republic,
France, Greece, Hungary, Israel, Latin America, Poland,
Russia, Saudi Arabia, Slovakia, Slovenia, South Africa,
Turkey, and the United Kingdom.
√ √ √
Ethernet ●Integrated Broadcom 5787 10/100/1000 LAN √ √
●Integrated Broadcom 5906 10/100 LAN √
●S4/S5 wake on LAN (on AC power only) √ √ √
●Network interface card (NIC) power down √ √ √
Wireless Integrated wireless options by way of wireless
module
Wireless local area network (WLAN) options:
●Broadcom 802.11a/b/g/n √ √
●Broadcom 802.11a/b/g √ √ √
●Broadcom 802.11b/g √ √ √
●Option for no WLAN √ √
Wireless wide area network (WWAN) options:
●Evolution-data optimized (EVDO) WWAN module √
●High-speed downlink packet access (HSPDA) WWAN
module
√
●Subscriber identity module (SIM) module √
Wireless personal area network (WPAN) options:
●Bluetooth® 2.0 module + Blueflame module
●Supports no WPAN option
√ √ √
External media
card
●One Type I/II PC Card slot, 16-bit PCMCIA and 32-bit
CardBus
√ √ √
●Media Card Reader (MS Duo adapters, plus SD, MMC, MS,
MSPro, and xD)
√ √
Ports ●1394a port √√
3

Category Description HP
Compaq
6715s
Noteboo
k PC
HP
Compaq
6715b
Noteboo
k PC
without
WWAN
HP
Compaq
6715b
Noteboo
k PC with
WWAN
●Docking connector √ √
●Headphone connector √ √ √
●Microphone connector √ √ √
●Primary battery connector √ √ √
●RJ-11 modem port √ √ √
●RJ-45 Ethernet port √ √ √
●S-Video out connector √ √
●Smart AC adaptor √ √ √
●Travel battery connector √ √ √
●USB ports (4) √ √
●USB ports (2) √
●VGA (Dsub 15-pin) supporting 1600 × 1200 external
resolution @ 75 Hz, hot plug/unplug, and auto detect
√ √ √
Docking Docking support √ √
Keyboard/
pointing devices
●Spill-resistant keyboard with embedded numeric keypad,
TouchPad, and fingerprint reader
√ √
●Spill-resistant keyboard with embedded numeric keypad and
TouchPad
√
●Two-way scrolling √ √ √
●Windows Vista™ hardware Start button √ √ √
Power
requirements
Primary batteries:
●6-cell, 2.55-Ah Li-ion battery (55 Whr)
●6-cell, 2.20-Ah Li-ion battery (47 Whr)
Travel batteries:
●12-cell Li-ion battery
●8-cell Li-ion battery
√ √ √
90-W AC adapter with localized cable plug support (3-wire plug
with ground pin, supports multipin AC connector)
√ √ √
Security ●Fingerprint reader √ √
●HP 3D DriveGuard √ √
●HP DriveGuard √
●Security cable slot √ √ √
●Smart card reader/bezel snap in √√√
4Chapter1Product description

Category Description HP
Compaq
6715s
Noteboo
k PC
HP
Compaq
6715b
Noteboo
k PC
without
WWAN
HP
Compaq
6715b
Noteboo
k PC with
WWAN
●Trusted platform module (TPM) 1.2 on system board √ √
Operating
system
Preinstalled:
●Windows Vista Home Basic √ √ √
●Windows Vista Business 32/64 √ √ √
●Free DOS √ √ √
●Windows® XP Professional √ √
Certified: SuSe Linux Enterprise Desktop (SLED) 10 √ √ √
Supported:
●Windows Vista Enterprise √ √
●Windows XP Professional √
Serviceability End-user replaceable parts:
●AC adapter
●Hard drive
●Memory module
●Optical drive
●Primary battery
●WLAN module
●WWAN module
√√√
5

2External component identification
Top components
Buttons, switches, and fingerprint reader
Item Component Function
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button to shut down the
computer.
●When the computer is in the Sleep state (Windows Vista) or
in Standby (Windows XP), press the button briefly to exit
Sleep or Standby.
●When the computer is in Hibernation, press the button briefly
to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
6Chapter2External component identification

Item Component Function
To learn more about power settings, follow these steps:
●In Windows Vista, select Start > Control Panel >
System and Maintenance > Power Options.
●In Windows XP, select Start > Control Panel >
Performance and Maintenance > Power Options.
(2) Internal display switch Turns off the display if the display is closed while the power is on.
(3) Info button (select models only) Launches Info Center, which enables you to open various software
solutions.
(4) Wireless button Turns the wireless feature on or off, but does not establish a
wireless connection.
NOTE: A wireless network must be set up in order to establish
a wireless connection.
(5) Presentation button (select models only) Starts the presentation feature.
(6) Volume mute button (select models only) Mutes and restores speaker sound.
(7) Volume scroll zone (select models only) Adjusts speaker volume. Slide your finger to the left to decrease
volume and to the right to increase volume. You can also tap the
minus sign on the scroll zone to decrease volume, or tap the plus
sign on the scroll zone to increase volume.
(8) Internal microphone (select models only) Records sound.
(9) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
Top components 7

Keys
Item Component Function
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
(6) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
8Chapter2External component identification

Lights
Item Component Function
(1) Power lights (2) ●On: The computer is on.
●Blinking: The computer is in the Sleep state (Windows Vista)
or in Standby (Windows XP).
●Blinking rapidly: An AC adapter with a higher power rating
should be connected.
●Off: The computer is off or in Hibernation.
(2) Wireless lights (2) ●On: An integrated wireless device, such as a wireless local
area network (WLAN) device, a wireless wide-area network
(WWAN) device, and/or a Bluetooth device is turned on.
●Off: All wireless devices are turned off.
(3) Caps lock light On: Caps lock is on.
(4) Num lock light On: Num lock is on or the embedded numeric keypad is enabled.
(5) Volume mute light (select models only) ●Off: Computer sound is turned on.
●On: Computer sound is turned off.
(6) Volume down light (select models only) Blinking: The volume scroll zone is being used to decrease speaker
volume.
(7) Volume up light (select models only) Blinking: The volume scroll zone is being used to increase speaker
volume.
(8) Battery light ●Amber: A battery is charging.
●Green: A battery is close to full charge capacity.
●Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
Top components 9

Item Component Function
reaches a critical battery level, the battery light begins
blinking rapidly.
●Off: If the computer is plugged into an external power
source, the light turns off when all batteries in the computer
are fully charged. If the computer is not plugged into an
external power source, the light stays off until the battery
reaches a low battery level.
(9) Drive light ●Blinking green: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
internal hard drive.
TouchPad
Item Component Function
(1) TouchPad* Moves the pointer and selects or activates items on the screen.
(2) Left TouchPad button* Functions like the left button on an external mouse.
(3) TouchPad scroll zone Scrolls up or down.
(4) Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings. View or change pointing device preferences as follows:
●In Windows Vista, select Start > Control Panel > Hardware and Sound > Mouse.
●In Windows XP, select Start > Control Panel > Printers and Other Hardware > Mouse.
10 Chapter 2External component identification

Front components
Item Component Function
(1) Wireless light ●On: An integrated wireless device, such as a WLAN device,
a WWAN device, and/or a Bluetooth device, is turned on.
●Off: All wireless devices are turned off.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state (Windows Vista)
or in Standby (Windows XP).
●Blinking rapidly: An AC adapter with a higher power rating
should be connected.
●Off: The computer is off or in Hibernation.
(3) Battery light ●Amber: A battery is charging.
●Green: A battery is close to full charge capacity.
●Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●Off: If the computer is plugged into an external power
source, the light turns off when all batteries in the computer
are fully charged. If the computer is not plugged into an
external power source, the light stays off until the battery
reaches a low battery level.
(4) Drive light ●Blinking green: The hard drive or optical drive is being
accessed.
●Amber (select models only): HP 3D DriveGuard has
temporarily parked the hard drive.
(5) Speakers Produce sound.
(6) Display release latch Opens the computer.
Front components 11

Left-side components
Item Component Function
(1) PC Card slot Supports optional Type I or Type II 32–bit (CardBus) or 16–bit PC
Cards.
(2) PC Card eject button Ejects a PC Card from the PC Card slot.
(3) Power connector Connects an AC adapter.
(4) Vent Enables airflow to cool internal components.
CAUTION: To prevent overheating, do not obstruct vents. Use
the computer only on a hard, flat surface. Do not allow another
hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or thick rugs or clothing, to block airflow.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(5) USB ports (2) Connect optional USB devices.
(6) Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
(7) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
(8) 1394 port (select models only) Connects an optional IEEE 1394 or 1394a device, such as a
camcorder.
12 Chapter 2External component identification

Rear components
Item Component Function
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.
(2) RJ-45 (network) jack Connects a network cable.
(3) External monitor port Connects an external VGA monitor or projector.
(4) S-Video-out jack Connects an optional S-Video device such as a television, VCR,
camcorder, overhead projector, or video capture card.
Rear components 13

Right-side components
Item Component Function
(1) Media Card Reader (select models only) Supports the following optional digital card formats:
●Secure Digital (SD) Memory Card
●MultiMediaCard (MMC)
●Memory Stick (MS)
●Memory Stick Pro (MSP)
●Memory Stick Duo Adapter
●xD-Picture Card (XD)
(2) USB ports (2) (select models only) Connect an optional USB device.
(3) Optical drive Reads an optical disc.
(4) RJ-11 (modem) jack Connects a modem cable.
14 Chapter 2External component identification