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HP EliteBook x360 1040 G5 Manual

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Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Legal information
Copyright 2023 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by HP Inc. under
license. Chrome is a trademark of Google
LLC. The terms HDMI, HDMI High-Definition
Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks
of HDMI Licensing Administrator, Inc. Intel,
Core, Thunderbolt, and vPro are trademarks
of Intel Corporation or its subsidiaries in
the U.S. and/or other countries. NVMe is
a registered trademark of NVM Express.
PCIe is a US registered trademark and/or
service mark of PCI-SIG. microSD is a
trademark or registered trademark of SD-3C
LLC. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Wi-Fi is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: March 2023
Document Part Number: N42047-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software
or BIOS update to take full advantage
of Windows functionality. Windows is
automatically updated, which is always
enabled. High-speed internet and Microsoft
account required. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
If your product ships with Windows in S
Mode: Windows in S Mode works exclusively
with apps from the Microsoft Store within
Windows. Certain default settings, features,
and apps cannot be changed. Some
accessories and apps that are compatible
with Windows may not work (including some
antivirus, PDF writers, driver utilities, and
accessibility apps), and performance may
vary, even if you switch out of S Mode. If you
switch to Windows, you cannot switch back
to S Mode. Learn more at Windows.com/
SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.
Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Components........................................................................................................................................................................................................................................... 5
Locating hardware ....................................................................................................................................................................................................................... 5
Locating software......................................................................................................................................................................................................................... 5
Right........................................................................................................................................................................................................................................................ 5
Left...........................................................................................................................................................................................................................................................6
Display ...................................................................................................................................................................................................................................................7
Low blue light mode (select products only).....................................................................................................................................................8
Keyboard area................................................................................................................................................................................................................................. 9
Touchpad .................................................................................................................................................................................................................................9
Touchpad settings .................................................................................................................................................................................................9
Adjusting touchpad settings...............................................................................................................................................................9
Turning on the touchpad ........................................................................................................................................................................9
Touchpad components ....................................................................................................................................................................................10
Lights ........................................................................................................................................................................................................................................10
Button and fingerprint reader ................................................................................................................................................................................. 11
Special keys.........................................................................................................................................................................................................................13
Bottom..................................................................................................................................................................................................................................... 14
Rear ......................................................................................................................................................................................................................................................15
Labels ..................................................................................................................................................................................................................................................15
3 Illustrated parts catalog ...............................................................................................................................................................................................................17
Computer major components............................................................................................................................................................................................17
Mass storage devices.............................................................................................................................................................................................................24
Cables.................................................................................................................................................................................................................................................24
Miscellaneous parts................................................................................................................................................................................................................ 25
4 Removal and replacement procedures preliminary requirements.............................................................................................................30
Tools required ...............................................................................................................................................................................................................................30
Service considerations.........................................................................................................................................................................................................30
Plastic parts........................................................................................................................................................................................................................30
Cables and connectors..............................................................................................................................................................................................30
Drive handling ...................................................................................................................................................................................................................30
iii
Electrostatic discharge information.............................................................................................................................................................................31
Generating static electricity....................................................................................................................................................................................31
Preventing electrostatic damage to equipment...................................................................................................................................... 32
Personal grounding methods and equipment........................................................................................................................................... 32
Grounding the work area...........................................................................................................................................................................................33
Recommended materials and equipment....................................................................................................................................................33
Cleaning your computer....................................................................................................................................................................................................... 34
Enabling HP Easy Clean (select products only)........................................................................................................................................ 34
Removing dirt and debris from your computer.........................................................................................................................................34
Cleaning your computer with a disinfectant...............................................................................................................................................35
Caring for wood veneer (select products only) ........................................................................................................................................36
Packaging and transporting guidelines.....................................................................................................................................................................36
Accessing support information .......................................................................................................................................................................................37
5 Removal and replacement procedures for authorized service provider parts.................................................................................39
Component replacement procedures ....................................................................................................................................................................... 39
Preparation for disassembly..................................................................................................................................................................................39
Bottom cover .....................................................................................................................................................................................................................39
Battery..................................................................................................................................................................................................................................... 41
WWAN module.................................................................................................................................................................................................................. 42
WLAN module....................................................................................................................................................................................................................44
Speakers............................................................................................................................................................................................................................... 45
Solid-state drive...............................................................................................................................................................................................................46
Audio jack.............................................................................................................................................................................................................................48
Connector board cable..............................................................................................................................................................................................48
Connector board.............................................................................................................................................................................................................49
Fan.............................................................................................................................................................................................................................................50
Display assembly............................................................................................................................................................................................................. 51
System board ....................................................................................................................................................................................................................54
Heat sink ...............................................................................................................................................................................................................................58
Fingerprint reader.......................................................................................................................................................................................................... 59
Fingerprint reader cable............................................................................................................................................................................................. 61
RTC battery .......................................................................................................................................................................................................................... 61
NFC module cable..........................................................................................................................................................................................................62
NFC module ........................................................................................................................................................................................................................63
Touchpad cable................................................................................................................................................................................................................64
Touchpad ..............................................................................................................................................................................................................................65
Card reader cable ..........................................................................................................................................................................................................66
Card reader..........................................................................................................................................................................................................................67
Top cover with keyboard............................................................................................................................................................................................68
6 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................70
Using Computer Setup ...........................................................................................................................................................................................................70
Navigating and selecting in Computer Setup ...........................................................................................................................................70
Restoring factory settings in Computer Setup...........................................................................................................................................71
Updating the BIOS ...........................................................................................................................................................................................................71
Determining the BIOS version .....................................................................................................................................................................71
Preparing for a BIOS update.........................................................................................................................................................................71
iv
Downloading a BIOS update.............................................................................................................................................................72
Installing a BIOS update.......................................................................................................................................................................72
Changing the boot order using the f9 prompt ...........................................................................................................................................72
TPM BIOS settings (select products only) ...............................................................................................................................................................73
Using HP Sure Start (select products only)..............................................................................................................................................................73
7 Backing up, restoring, and recovering................................................................................................................................................................................74
Backing up information and creating recovery media....................................................................................................................................74
Using Windows tools for backing up..................................................................................................................................................................74
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..........................74
Restoring and recovering your system.......................................................................................................................................................................75
Creating a system restore .......................................................................................................................................................................................75
Restoring and recovery methods........................................................................................................................................................................75
Recovering using HP Recovery media.............................................................................................................................................................75
Changing the computer boot order ...................................................................................................................................................................76
Using HP Sure Recover (select products only)...........................................................................................................................................76
8 Using HP PC Hardware Diagnostics...................................................................................................................................................................................77
Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................77
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................77
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................77
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..................................................77
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).............78
Downloading HP PC Hardware Diagnostics Windows.........................................................................................................................78
Downloading the latest HP PC Hardware Diagnostics Windows version from HP..............................................78
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........................................78
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ............................................................................................................................................................................................................................... 79
Installing HP PC Hardware Diagnostics Windows.................................................................................................................................. 79
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................ 79
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................................................................................. 79
Starting HP PC Hardware Diagnostics UEFI............................................................................................................................................... 79
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)...........................................................................................................................................................................................................................................80
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................................................................................80
Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................80
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ................................................................................................................................................................................................................................81
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)....................................................................81
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................................................................81
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..........................................................81
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................81
Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................82
9 Specifications....................................................................................................................................................................................................................................83
Computer specifications.....................................................................................................................................................................................................83
Display specifications............................................................................................................................................................................................................84
v
Solid-state drive specifications ......................................................................................................................................................................................84
Solid-state drive specifications (SATA-3) .................................................................................................................................................................85
10 Statement of memory volatility...........................................................................................................................................................................................86
Current BIOS steps ..................................................................................................................................................................................................................86
Nonvolatile memory usage ................................................................................................................................................................................................88
Questions and answers........................................................................................................................................................................................................89
Using HP Sure Start (select products only).............................................................................................................................................................90
11 Power cord set requirements..................................................................................................................................................................................................91
Requirements for all countries .........................................................................................................................................................................................91
Requirements for specific countries and regions..............................................................................................................................................91
12 Recycling..............................................................................................................................................................................................................................................94
Index................................................................................................................................................................................................................................................................95
vi
Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP EliteBook x360 1040 14 inch G10 Notebook PC
Processors Intel™ Core® i7-1365U 1.8 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W)
Intel Core i7-1355U 1.7 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W)
Intel Core i5-1345U 4.7 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W)
Intel Core i5-1335U 1.3 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W)
Chipset Intel integrated solder-on-circuit (SoC)
Display 35.6 cm (14.0 in), liquid crystal display (LCD), antiglare, ultrawide viewing angle (UWVA), bent display panel
Widescreen Ultra Extended Graphics Array (WUXGA 1920 × 1200), white light-emitting diode + low blue
light (WLED + LBL), 100% sRGB, embedded DisplayPort + panel self refresh (eDP + PSR), ambient light
sensor + adaptive color sensor (ALS + ACS), SureView Reflect, nontouch on panel (non-TOP) display
panel; typical brightness: 1000 nits
WUXGA (1920 × 1200), WLED + LBL, eDP 1.3 + PSR, non-TOP display panel, with generation 4+ privacy filter;
typical brightness: 1000 nits
Widescreen Quad Extended Graphics Array (WQXGA 2560 × 1600), Dream Color, LED, 100% DCI-P3, eDP
1.4 + PSR2, non-TOP display panel; typical brightness: 500 nits
WQXGA (2560 × 1600), Dream Color, LED, 100% DCI-P3, eDP 1.4 + PSR2, ALS+ACS, non-TOP display panel;
typical brightness: 500 nits
WUXGA (1920 × 1200), LED, NTSC 45, eDP 1.2 without PSR, TOP display panel; typical brightness: 250 nits
WUXGA (1920 × 1200), LED, NTSC 45, eDP 1.2 without PSR, non-TOP display panel; typical brightness: 250
nits
WUXGA (1920 × 1200), LED, TOP display panel; typical brightness: 250 nits
WUXGA (1920 × 1200), LED, non-TOP display panel; typical brightness: 250 nits
Product description 1
Table 1-1 Product components and their descriptions (continued)
Category Description
Memory Two customer-accessible memory module slots (dual in-line memory modules, or DIMMs, supporting up
to 32 GB of RAM in the following configurations:
●32 GB (32 × 1)
●32 GB (16 × 2)
●24 GB (16 + 8)
●16 GB (16 × 1)
●16 GB (8 × 2)
●8 GB (8 × 1)
Low-Power Double Data Rate (LPDDR5), Nonerror-Correcting Code (NECC) support
eMMC On-board embedded MultiMedia Controller (eMMC v5.0) 32 GB
Primary storage On-board embedded MultiMedia Controller (eMMC v5.0)
Support for the following configurations:
●2 TB, M.2 2280, Peripheral Component Interconnect Express (PCIe®)-4×4, ZTurbo solid-state drive
with three-layer cell (TLC)
●1 TB, 2280, PCIe-4×4, Non-Volatile Memory Express (NVMe®) solid-state drive with TLC
●1 TB, M.2 2280, PCIe-4×4, self-encrypted (SED) solid-state drive with TLC
●512 GB, 2280, PCIe-4×4, NVMe solid-state drive with TLC
●512 GB, M.2 2280, PCIe-4×4 NVMe solid-state drive
●512 GB, M.2 2280, PCIe-4×4, SED solid-state drive with TLC
●256 GB, M.2 2280, PCIe-4×4, NVMe solid-state drive
●256 GB, M.2 2280, PCIe-4×4, NVMe, SED solid-state drive with TLC
Audio and video Audio brand: BANG and OLUFSEN
Support for dual speakers
HP Wide Vision HD Camera: 5 MP, indicator LED, USB 2.0, HD, Time-of-Flight (ToF), near field-of-view
(NFOV), fixed, infrared (IR), integrated camera
720p by 30 frames per second (FPS)
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless Wireless Local Area Network (WLAN) module
Intel AX211 Wi-Fi® 6e + Bluetooth® 5.2 M.2 2230 160 MHz CNVi worldwide (WW) WLAN module
Intel AX211 Wi-Fi 6E + Bluetooth 5.2 M.2 2230 vPro® 160 MHz CNVi WW WLAN module
Near field communication (NFC) Mirage WNC XRAV-1
Wireless Wide Area Network (WWAN) module
Intel 5000 5G WWAN module
Intel XMM 7560 R+ long-term evolution (LTE)-Advanced Pro (Cat 16) WWAN module
WWAN module service providers: ATT and Verizon
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
Audio-out (headphone)/Audio-in (microphone) combo jack
High-Definition Multimedia Interface® (HDMI) port
SIM card slot (select products only)
Smart card reader (select products only)
USB 5 Gbps port
USB 5 Gbps port with HP Sleep and Charge
USB Type-C® power connector and Thunderbolt™ ports with HP Sleep and Charge and DisplayPort™
output (2)
Keyboard/pointing
devices
Keyboard: Backlit, spill-resistant, premium notebook PC keyboard with Clickpad and privacy features
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
3 cell, 51 Whr, polymer, HP Long Life
3 cell, 38 Whr, polymer, HP Long Life
HP Fast Charge Technology
Smart AC adapter:
65 W, non-Power Factor Correction (nPFC), standard USB Type-C straight barrel, 1.8m (6.0 ft)
65 W, nPFC, slim USB Type-C straight barrel, 1.8m (6.0 ft)
45 W, nPFC, standard USB Type-C straight barrel, 1.8m (6.0 ft)
Power cord:
C5, 1.0 m (3.3 ft), conventional, high frequency (HF), with straight connector and sticker
C5, 1.0 m (3.3 ft), conventional with sticker
C5, 1.0 m (3.3 ft), premium with sticker
Security Active SmartCard
Integrated fingerprint reader
Privacy camera shutter door
Product description 3
Table 1-1 Product components and their descriptions (continued)
Category Description
Sensors Adaptive color sensor (ACS)
Ambient light sensor (ALS)
Hall sensor (integrated)
HP Sure Platform
Motion AI
Thermal sensor
Time of Flight (ToF)
Operating system FreeDOS
Windows® 11 Home
Windows 11 Home Single Language
Windows 11 Pro
Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)
Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing
Agreement)
Windows 11 Pro Education
Serviceability End user replaceable part: AC adapter
4 Chapter 1 Product description